Concentrix Remote jobs - 109 jobs

Home (***************************** »Job Details **Change Management AI Adoption Expert** Information Technology Other Language English Apply Now (********************************************************************************************************************************* **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** **Strategic Planning** - Ability to lead business case identification and prioritize initiatives. **Stakeholder Engagement** - Engage with business and IT stakeholders to track progress and optimize strategies. **Change Management** - Facilitate readiness assessments and develop action plans. **Training Development** - Design training curricula and certification materials. **Communication** - Produce comprehensive communication and engagement plans. **Data Analysis** - Design and interpret adoption analytics and KPIs. **Feedback & Support** - Implement feedback mechanisms and support systems. **Value Measurement** - Measure adoption success and drive value realization. **Key Responsibilities** + Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals. + Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals. + Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans. + Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption. + Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals. + Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement **Core Consulting Competencies** + 7-10+ years in enterprise ACM with Microsoft 365; 2+ years in short-format consulting (workshops/accelerators). + Demonstrated ability to produce assets same-day: backlogs, labs, comms, KPI scaffolds. + Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access). + Multi-industry exposure; comfort switching contexts multiple times per week. + Facilitate exec and practitioner discussions; keep decisions moving with visible timers, parking lot, and a decision log. + Facilitation & objection handling: Convert "AI fear/quality/safety" into experiments with owners and dates; keep rooms outcome focused. **Required Qualifications** + 5+ years of experience in enterprise consulting, digital transformation, or business change enablement. + Experience leading use case identification and business case development for emerging technologies. + Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers. + Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies. + Experience with adoption and change management frameworks (Prosci, or equivalent). + Proven ability to work cross-functionally with business, IT, and executive stakeholders. + Excellent communication, facilitation, and stakeholder engagement skills. + Experience with internal communications, skilling, or change enablement programs in large organizations. + Experience working with adoption and success teams to accelerate impact and remove blockers. **Preferred experience** + Experience enabling champions communities at 1k+ scale + Prior short-format consulting (Big-4/boutique), + Deep enablement for finance/legal/customer service personas, + Multi-geo/multilingual rollouts, creation of learning assets and Power BI adoption views. **Required Certifications (If not acquired, must be willing to obtain upon hire)** + Prosci Certified Change Practitioner or equivalent + Proven Microsoft Copilot knowledge credentials or equivalent At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $92,250 to $144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 01/05/2025 \#LI-Remote \#WFH

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) - also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human' AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona. With the customer journey and experience at the forefront of everything you do, you'll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction - all while developing an AI personality that is engaging and memorable. This is a 100% remote opportunity with limited travel requirements. What You Will Do: Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology. Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust. Responsible for project success, ensuring timelines and objectives are met with precision and efficiency. Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders Author and deliver professional, effective presentations to client stakeholders Follow best practices for developing engaging bot personas that engage users and properly represent the brand Ensure the IVA interaction design and end experience reflect the intended persona Help ‘train' the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance Maintain awareness of clients' business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team Support revenue growth by developing recommendations for follow-on services on projects already landed and in delivery, leveraging client management and interpersonal skills Contribute to internal and external thought leadership content development What You Will Bring: 3+ years' experience in corporate consulting, ideally with enterprise clients 2+ years' experience with natural language AI technology, GenAI, speech recognition, and/or machine learning 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems Training and/or experience in User-Centered Design principles and User Research Fluency with modern diagram tools such as LucidChart and Miro Demonstrable experience working successfully in cross-functional teams Experience with audio recording and production is a plus Bachelor's level degree in a related field required #LI-JF1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems, within a fast paced, customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues, Data Network, OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all TP policies. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 25.0 Mbps Minimum subscribed upload rate equal or exceeds 10.0 Mbps ISP must have no packet loss and ping under 30ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet details required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. This position is 100% work at home. Your Responsibilities Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms. Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions. Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals. Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points. Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs. Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs. Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions. Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities. Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly. Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience. Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products. Demonstrated ability to design and present complex technical solutions clearly and compellingly. Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations. Solid understanding of ITIL frameworks and ITSM best practices. Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences. Strong problem-solving skills and a client-first mindset. Focus on continual training on new ServiceNow technologies to keep skill sets current. Experience in pre-sales for SaaS platforms or cloud-based solutions. Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools. Experience with Now Assist and Creator Assist Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.) Experience working with monitoring tools and strategies related to ITOM. Project management experience or certification (e.g., PMP, Agile/Scrum certifications). Certifications (Required): ServiceNow Certified System Administrator (CSA) Certifications (Preferred): ServiceNow Certified Application Developer (CAD) ITIL Foundation Certification (v3 or v4) ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified Implementation Specialist - CSM ServiceNow Certified Implementation Specialist - ITOM Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Home (***************************** »Job Details **Director, Account Management** Account Management (******************************************************** Management) Language English Apply Now (*************************************************************************************************************************** **Summary** Director, Account Management, Mobility Sector We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. The ideal candidate will have experience with a global digital transformation services company and possess the capability to represent a diverse array of solutions including business strategy, experience design, software engineering, automation, and operations. Candidates should have experience in engaging and building relationships with business decision makers and executives at the CXO level. Experience in the Mobility Sector and account management, especially with large, complex global clients, is recommended. Significant international travel expected. This role is Work from Home anywhere in the United States. **Description** **You will be responsible for:** + Understanding the digital transformation landscape. + Understanding CX technical solutions and the value it creates for clients. + Creating and maintaining strong relationships with business decision makers. + Delivering sales presentations to decision makers. + Identifying and planning opportunities that drive account growth. + Working with the account team to formulate and maintain the Account Growth Plan. + Coordinating responses to RFI/RFPs. + Coordinating with sales, technical, and delivery teams to drive positive outcomes. + Owning the P&L and financials. + Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT). **Your skills and requirements will include:** + Relevant Mobility or Similar Industry Focus + Experience (preferably BPO) in a strategic consulting or software development services company, selling into a mobility (or similar) sector. + CX Ops experience, AI, Trust & Safety, Training, etc. + Experience with complex, high-headcount accounts. Able to adapt in a fast-changing environment. + Possess the financial and business acumen to build compelling account-growth plans. + A confirmed ability to develop and lead Digital Transformation conversations across a broad spectrum of C-level executives and buyers. + Consultative Business Development mentality and approach. + Possesses proven expertise in stimulating business activities, with the ability to think innovatively, yet remains goal-oriented and committed to delivering exceptional results for our clients. + Previous success achieving revenue targets and strategic growth. + Hardworking, with exceptional presentation and communications skills. + Good team building and customer service skills that can help drive satisfaction. + Negotiate effective commercial terms and agreements. + Bachelor's degree in a STEM discipline would be advantageous The base salary range for this position is $121,600- $152,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is December 15, 2025. Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (******************************************************************************************* Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: -English (************************************************************************************** -Spanish (**************************************************************************************** To request a reasonable accommodation please clickhere (************************************************************** . If you wish to review the Affirmative Action Plan, please clickhere (********************************************************* .

Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include * Paid Training * Competitive Wages * Monthly Bonuses * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs * Ability to work from your home Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to the overall convenience, you will enjoy the many benefits of working from home! * Removing the cost, stress and time constraints of a daily commute * Total comfort of working from your own home * A flexible work scheduled and more work life balance Responsibilities Your Responsibilities * Handle and carefully respond to all customer inquiries * Provide excellent customer service through active listening * Work with confidential customer information and treat it sensitively * Aim to resolve issues on the first call by being proactive * Appropriately communicate with customers Qualifications What We're Looking for * Logical problem-solving skills * Availability to work various shifts * Ability to use Windows operating systems * Ability to type 25 wpm * Over 18 years of age * High School Graduate or GED * Predictable and reliable attendance What We Prefer * 6 -12 month customer service experience preferred * Consistent work history * Proven oral & written communication skills * Some Technical background Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Your Responsibilities Operational Leadership & Customer Experience (CX): CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. Serves as a coach and mentor on the area internally. Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Experience: Expert with superior knowledge and experience within a specific area of expertise. Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. Demonstrated experience managing regulatory relationships and leading audit processes. Contributes and recommends operational strategies and plans with direct impact on the organization. Experience collaborating with licensing teams or analysts on submission processes. Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. Core Skills: Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. Licensing & Certifications: Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) Travel Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. Must hold a valid passport to facilitate international travel. Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Customer Service Representative Employment Type: Full-time Supporting: Telecom Sales About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: High school diploma or GED 6+ months of customer service or sales experience preferred For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note: We're currently hiring for this position in Tucson, Arizona. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as liaison between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs. This position is 100% work at home. Must be located within the US and eligible to work in the US without sponsorship. Your Responsibilities Project management including team leadership Compile specifications, requirements and other program specific documentation from the client Write creative copy for interactive voice response scripts Track and manage scope, schedule and costs for project implementation Manage tasks and deliverables from client to technical resources Review both new and existing IVR programs for script to system accuracy and effective sales approach Analyze client reports and make suggestions to optimize scripts and/or offers Identify potential application and process improvements Provide excellent customer service to internal and external clients Prepare monthly billing documentation Prepare documentation for client business reviews Develop monthly revenue projections for each client Perform other related duties and assignments as required and as assigned by supervisor or other management Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Qualifications Must be at least 18 years old Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.) Overnight travel approximately four times per year Excellent attendance history is required Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit check Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Home (***************************** »Job Details **Professional I, Lead Generation** Marketing & Communications Account Management Language English Apply Now (******************************************************************************************************************************* **Description** Are you looking for an excellent opportunity with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a role at Concentrix is just the right place for you! Here at Concentrix, we think about the world differently and have contrarian views of what it takes to survive and thrive in business, especially in today's climate. We are a Customer Experience Solutions Company because to us the "Experience is Everything". With our multi-product Concentrix offering, we are helping companies deliver best-in-class customer experiences. The Business Development Representative (BDR) plays a critical role in supporting our Sales Teams and Account Managers by opening doors to new opportunities. BDRs help drive growth by identifying and engaging potential new clients, as well as uncovering cross-sell and upsell opportunities within our existing customer base. This position works closely with Sales and Marketing to create interest in our products and services, ensuring a strong pipeline that enables our teams to deliver exceptional value to clients. Business Development creates the great first impression to potential customers who are committed to enhancing a better customer experience for their own brand. You will proactively identify, contact, and cultivate new business opportunities using a combination of cold calling, emailing, and social channels to leverage meetings where you uncover customer experience opportunities. **What you'll do in this role** : + Use prospecting strategies to lead initial outreach to prospects in various C-level positions + Be able to quickly build report with prospects while creating interest in Concentrix services. + Proactive collaboration with Sales, Management and Marketing bringing forward sales play approaches. + Identify the needs and challenges of a prospective customer + Accountable to goals of qualified meetings, opportunities and revenue + Learn industry and funding signals and incorporate business trends in your prospect outreach + Willingness to be creative and try new prospecting strategies to achieve your goals **What you'll bring:** + 2-4+ years in a BDR/SDR role with proven success in outbound prospecting. + Demonstrated track record of meeting or exceeding quotas for pipeline generation and closed deals + Experience working in fast-paced SaaS or tech environments + Exposure to full sales cycle or collaboration with Account Managers / Sellers on closing deals + Familiarity with targeting mid-market or enterprise accounts + Familiarity with targeting current client accounts for upsell / cross sell opportunities + Hands-on experience with CRM systems (Salesforce, Dialer, Einstein, Highspot, LinkedIn Sales Nav, ZoomInfo). + Familiarity with sales engagement platforms and analytics tools. + Excellent verbal and written communication skills. + Proficiency in cold calling, email outreach, and social selling. **What's in it for you:** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. + The base salary range for this position is $50k - $70k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan/ RRSP, paid time off and holidays and paid learning days. + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, My One Earth Promise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." The deadline to apply for this position is Jan 6, 2026. \#LI-Remote #WAH

Home (***************************** »Job Details **Secure AI Consultant** Information Technology Other Language English Apply Now (***************************************************************************************************************** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** We're looking for a **Cloud Security & AI Governance Architect** with deep expertise in the Microsoft ecosystem to advise enterprise customers and lead strategic AI security initiatives. **What You'll Do:** + Lead customer workshops to assess AI readiness, focusing on identity, data, and compliance. + Define and implement AI governance frameworks addressing policy, access control, data protection, and risk management. + Translate Microsoft security and compliance capabilities (Entra ID, Purview, Defender, M365, Azure AI) into actionable recommendations. + Advise on secure adoption of generative AI tools such as Microsoft Copilot, Copilot Studio, and Azure AI Foundry. + Design approaches for data boundary enforcement, labeling, DLP, and prompt-safety controls. + Review identity and access management for AI workloads, including MFA, Conditional Access, and privileged identity controls. + Recommend monitoring, auditing, and incident-response strategies for AI misuse or data leakage. + Present findings and next steps to IT management stakeholders with clear business and compliance implications. **Top Skills & Expertise:** + Cloud Security Architecture within the Microsoft ecosystem + AI Governance Framework Design and responsible AI deployment + Compliance & Regulatory Alignment (GDPR, ISO/IEC 42001, NIST AI RMF) + Microsoft Purview & Fabric for data classification, labeling, and DLP + Consulting & Executive Communication + Incident Response & Monitoring Strategy + Program Delivery & Stakeholder Engagement. **Required Qualifications:** + 5+ years in cloud security, compliance, or architecture, ideally in enterprise Microsoft environments + Experience advising enterprise customers on secure adoption of M365 & AI workloads (Copilot, Copilot Studio, AI Foundry) + Hands-on knowledge of Microsoft Entra, Defender for Cloud Apps, Azure Policy, Microsoft Purview, Microsoft Fabric, and M365 Administration + Strong understanding of responsible AI, privacy by design, and regulatory compliance + Excellent written and verbal communication skills for executive-level engagement. **Preferred Experience:** + Consulting or customer-facing experience at a major Microsoft partner + Familiarity with AI governance frameworks, model risk management, and data-driven decisioning + Experience with RACI models, acceptable-use policies, or risk registers + Exposure to FinOps or cost optimization in Microsoft 365 and Azure environments. **Required Certifications:** + Microsoft Certified: Cybersecurity Architect Expert (SC-100) + Microsoft Certified: Information Protection Administrator (SC-401) + Microsoft Certified: Azure Security Engineer Associate (AZ-500) + Bonus: Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $120k-$135k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. \#WAH #WFH #LI-Remote

Home (***************************** »Job Details **Dynamics 365 Sales Consultant** Information Technology Other Language English Apply Now (************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** The Dynamics 365 Sales Consultant is responsible for delivering functional consulting services focused on the Dynamics 365 Sales (CRM) workload. This role works directly with clients to understand business needs, design solutions, configure the platform, and support successful adoption of Sales features within Dynamics 365 and the Power Platform. **Responsibilities** · Conduct workshops with business stakeholders to gather and analyze Sales-related requirements. · Configure and customize Dynamics 365 Sales components, including entities, forms, views, dashboards, charts, and business processes. · Implement Sales capabilities such as lead and opportunity management, forecasting, product/catalog setup, sales pipelines, and reporting. · Develop functional specifications, process flows, documentation, and training materials. · Advise clients on best practices for Sales processes and CRM usage. · Prepare demos and contribute to pre-sales activities when needed. · Stay current on the latest Dynamics 365 and Power Platform updates, AI features, and Microsoft roadmap. **Qualifications** · 8-10 years of experience implementing Dynamics 365 Sales or other CRM platforms. · Strong functional understanding of the end-to-end Sales lifecycle (lead → opportunity → quote → order). · Experience configuring Dynamics 365: forms, views, charts, business rules, workflows, and sales processes. · Familiarity with Power Platform (Power Automate, Power Apps, Dataverse). · Excellent communication skills and experience working directly with clients. · Ability to translate business requirements into functional designs and system configurations. **Preferred Qualifications** · Microsoft certifications such as: o MB-210: Dynamics 365 Sales o PL-200: Power Platform Functional Consultant · Experience with Customer Service or Marketing modules (nice to have). · Consulting or enterprise project experience. · Exposure to integration patterns, data migration, or reporting tools (Power BI). **Soft Skills** · Strong problem-solving and analytical ability. · Clear communication and workshop facilitation skills. · Customer-oriented mindset focused on delivering value. **Salary Range:** At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is **$106,000 - $140,000** plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 01/02/2025 \#LI-Remote \#WFH \#ConcentrixCatalyst

Bringing smiles is what we do at FCR … for you and the customer. As a Financial Customer Care Specialist working remotely in Charlotte, NC and surrounding areas, you'll be a part of creating and delivering amazing customer experiences while you also #experience FCR, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion, interest, or background in the finance industry? Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on financial specific questions with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll · Answer incoming communications from customers · Conduct research to provide answers for customers to resolve their issues What You Bring to the Role · 6 months or more finance experience · 6 months or more of customer services experience · Reside within Oregon, Idaho, Montana, Wyoming, Michigan, North Carolina, or Tennessee · High school diploma or equivalent · Recognize, apply and explain your product or service knowledge · Computer experience · High speed internet (> 40mbps) What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Competitive wages · And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit *********************** for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. About FCR FCR is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. FCR embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an AWS Software Developer to join our AWS Practice's Managed Services team. This is a 100% remote opportunity. To be considered for this role, you must be a U.S. citizen and willing and able to undergo a Public Trust background check. As a technical member of the Managed Services team, our AWS Software Developers, working remotely in the US, maintain our AWS Practice's designed solution for our clients. Maintaining the production systems will involve identifying and addressing issues the client is experiencing, building, testing, and deploying those changes to the client's system. Within the Managed Service team, AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods for designing and building systems, and providing feedback to clients on issues they are experiencing. What You Will Be Doing: Morning meetings with the internal team Weekly meetings with clients and TTEC Digital client account managers Requirements analysis and design conversations when you have a new enhancement to build. Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc. Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address client issues Learning new ways of doing things and sharing new learnings with internal team members You need to be ready to learn quickly! What You Will Bring: U.S. citizenship and willingness to undergo a Public Trust background check Advanced knowledge of AWS services and cloud architecture 5+ years' development experience with 3+ years of development experience with a focus on TypeScript/Node.js, working with AWS services Advanced understanding of the way the web works Functional knowledge of agile methodologies such as Scrum The ideal candidate seeks to understand before prescribing a solution. A love for technology and the latest and greatest in development best practices, especially the latest services from AWS Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Home (***************************** »Job Details **Executive Director- Business Development** Other Account Management Language English Apply Now (************************************************************************************************************************************* **Summary** Our Business Development Executive Directors enjoy the ability to leverage contacts across various verticals and a world class operations team to deliver the solution. Our team enjoys a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, and benefits, in a friendly, casual work environment. We are changing the game for our staff and our clients. **Description** Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology. **_This position will be remote/WAH and can be performed anywhere in the United States of America._** **Essential Functions/Core Responsibilities** Overview: The Enterprise Seller is a complex deal creator and shaper that aligns to the prospect's imperatives and solves business problems that span the full breadth of Concentrix tech-powered solutions and human-centered services. They lead and manage the opportunity from initial sales qualification to pursuit to close, utilizing enterprise solution selling, practice area expertise and the development of productive relationships with key buyers and decision-makers at new clients. This is a strategic, individual contributor role who bring to bear the best of sales at Concentrix within a high culture team environment that positively encourages growth and development. Strategic Selling and Business Growth: - Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result. - Proactively generates and builds new client relationships from qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations. - Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement. - Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan. - Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context. - Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences. - Supports and leads business negotiation for complex transactions and opportunities. - Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit. - Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process. - Provides discipline and rigor to the sales process as an expert on sales best practices. - Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters. Knowledge and Expertise: - Builds and demonstrates a very clear understanding of the target client's business and their strategic business objectives and revisits these objectives in line with the client's strategic reviews - Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client's industry sector. - Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long-term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy. - Leverages exceptional communication skills to speak at forums both internally and externally. Collaboration and Coordination: - Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals. - Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals - Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients. - Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks. Reporting and Analytics: - Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders. - Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings. - Prepares and delivers regular reports and updates to Leaders on sales performance and metrics. Professional Development: - Stays updated on industry trends, emerging technologies, and best practices in sales management. - Participates in training and development programs to enhance skills and knowledge. - Actively seeks opportunities for professional growth and career advancement within the organization. Qualifications: - Bachelor's degree in business administration, Marketing, or a related field with 10+ years of experience as a sales hunter (B2B sales) and individual contributor. - Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals. - Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc. - Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor. - Excellent problem-solving and conflict-resolution abilities. - Ability to analyze data and use insights to lead solution build processes and win strategy creation. - Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools. - Self-starter and strong time management skills. - Ability to work collaboratively within a team environment. The base salary range for this position is $152,480- $196,600 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. We accept applications for this position on an ongoing basis.

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a Microsoft expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have in-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner. If you have exceptional training delivery skills along with strong Microsoft knowledge as noted, we want to hear from you! The Microsoft Training Professional will be responsible for the following: Training delivery: Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills. Office hours: Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to know or derive answers to most questions without additional follow-up. Content development: Creating and customizing employee training content. Updating materials as necessary, ensuring ongoing relevance and effectiveness. Collaboration: Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives. Performance measurement: Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Instructional design: Designing engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus. Communication and presentation: Explaining complex information clearly and concisely. Qualifications Required Skills & Experience 2+ years supporting users in enterprise environments working with Microsoft business applications. In-depth knowledge and hands-on experience including the following: Microsoft 365 - SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook, Microsoft Power Platform - Power Apps, Power Automate, and Power BI. 2+ years designing and delivering software training aligned to large-scale digital transformation. Excellent presentation, communication, and facilitation skills across diverse audiences. Ability to simplify complex concepts and engage participants. Demonstrates confidence delivering live demos and answering most questions immediately. Strong instructional design and curriculum development skills. Desirable attributes: Disposition: Extraverted, resourceful, and seeks opportunities for modern, interactive training approaches. Has aptitude for picking up new technology applicable to the position. Technical support / troubleshooting: Capable of and confident in providing technical support and issue resolution during training sessions and office hours. Desirable certifications: Microsoft Certified Trainer (MCT) Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Office Specialist (MOS): Expert Microsoft Office Specialist (MOS): Master Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. What Senture has to offer: Work from home All equipment provided Competitive Paid training Growth & Development Opportunities Important: At the end of the application, you'll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer Fluent in Spanish (reading, writing, and comprehension) Prior call center or customer service experience highly desired Effective verbal and written communication skills Ability to multi-task Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs Ability to sit for extended periods of time Ability to successfully pass a background investigation and drug screen Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. Must be able to meet the minimum internet speed requirements for specific program Hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role. Responsibilities Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. Document each customers inquiry information into a database. Verify customers information, making corrections and updates as needed. Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Follow-up with callers as necessary. Use statistical contact center data to make improvements to performance. Outbound calling for surveying to obtain client specific information. Shift and Schedule adherence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Inside Sales Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Title: Enablement Partner Representative (Remote) Location: WAH-Remote (NA) - U.S. A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Inside Sales Representative working from home, you will: Telephone sales calls and email communication to sell in new acceptance. Made to both new and existing prospects. Agents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value. Function between sales channels and business to facilitate lead management to help close lead. Servicing merchant inquiries and escalations around merchant enrollment/set up. Research skills to look up multiple data points and funnel information into Excel. A specialist will help customers set up the payment system to enable them to receive payments. May run reporting, provide business pertinent insight for meetings, and resolve leads needing more information. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs') expected dials per day 40 to 50 estimated of 10 minutes per call. Expected to hit sales quota defined by leadership each month. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required. Participate in activities designed to improve customer satisfaction and business performance. Track, document, and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. The ability to de-escalate situations and tough conversations around product offerings/pricing. Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Enablement Partner Representative (Remote) role include: A high school diploma and/or GED. The following internet providers are not accepted: T-Mobile, AT&T Wireless, Verizon Wireless, Verizon 5G, Hughes Net, ViaSat, Starlink, Telesat, OneWeb, Project Kuiper, DISH/DishNet, Amazon.com IE, Earthlink, WildBlue, Xplore, Xplore Net, ARSAT, Canada Satellite, Ground Control and Rise Broadband. Providing a white glove customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing. Excellent verbal and written skills. Ability to influence decisions around change. Exceptional listening and relationship building skills. Proficient multitasking and system navigation. Creative problem solver. Demonstrate resiliency in a fast-paced metrics driven environment. Proficient in Microsoft Office with Proficiency in Excel. Operate in a heavily regulated environment. Team oriented behavior. Ability to overcome objections. Sales experience 1+ years (preferred) . Financial/credit card processing experience. WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, “We champion our people.” That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: The base salary range for this position is $16 per hour, plus incentives that align with individual and company performance (pay rate will not be below the applicable minimum wage) , Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Paid 9-day training and 11-day transition Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience with company-supplied technologies Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: USA, OH, Work-at-Home Language Requirements: English Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Home (***************************** »Job Details **Product Manager - Conversational AI Platform** Information Technology Other Language English Apply Now (***************************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** **Transform Enterprise Customer Service with AI-Powered Automation** Concentrix is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering background and have built AI products that actually solve real business problems, we'd love to talk. **About the Role** You'll be the product leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice, chat, and messaging channels. This isn't just another chatbot - we're building intelligent, context-aware systems that handle complex, multi-turn conversations at enterprise scale. Our platform combines advanced natural language understanding with seamless integrations into existing enterprise infrastructure. You'll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining the quality and compliance standards their businesses require. **What You'll Do** **Strategic Product Leadership** + **Product Strategy** : Define the technical roadmap for our AI platform, balancing cutting-edge capabilities with enterprise reliability requirements + **Market Analysis** : Research competitive AI solutions and emerging technologies (including agentic AI approaches) to inform product direction + **Technical Decision Making** : Partner with engineering leadership to make architectural decisions that impact scalability, performance, and customer outcomes + **Stakeholder Alignment** : Translate complex AI capabilities into clear business value propositions for executive stakeholders **Cross-Team Technical Coordination** You'll orchestrate product development across four specialized engineering teams: + **Orchestration Team** : Conversation flow engine, intent routing, and session state management + **Integration Team** : Enterprise connectors (Salesforce, ServiceNow, CCaaS platforms), API design, and webhook infrastructure + **Reporting Team** : Real-time analytics, observability tools, and customer-facing dashboards + **Channel Gateway Team** : Voice processing, webchat widgets, SMS/messaging, and new channel development This role requires deep technical understanding to manage complex dependencies, coordinate releases, and ensure system-wide performance and reliability. **Enterprise Customer Engagement** + **Technical Discovery** : Lead customer technical evaluations, understanding integration requirements and enterprise constraints + **Requirements Engineering** : Transform customer use cases into detailed technical specifications and user stories + **Solution Architecture** : Collaborate with customers' technical teams on implementation approaches and system design + **Post-Launch Optimization** : Analyze performance data and customer feedback to drive continuous product improvements **What We're Looking For** **Required Background** + **Engineering Foundation** : Computer Science, Software Engineering, or equivalent technical degree preferred + **Enterprise Software Experience** : 3-5 years in product management for complex B2B software with multi-stakeholder sales cycles ($100K+ ACV) + **AI/ML Product Experience** : Hands-on experience building and launching AI-powered products, with understanding of model training, deployment, and monitoring + **Technical Product Management** : Experience writing technical specifications, managing API roadmaps, and working closely with engineering teams on architecture decisions + **Platform Experience** : Understanding of microservices, cloud infrastructure, and enterprise integration patterns **Strongly Preferred** + **Agentic AI Experience** : Experience with AI systems that can take actions, maintain context, and handle complex multi-step workflows + **Conversational AI Background** : Previous work on chatbots, voice assistants, or dialogue systems + **Enterprise Integration Expertise** : Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies + **Technical Leadership** : Experience leading technical product decisions in complex, multi-team environments **Technical Skills** + **API and Integration Design** : Understanding of RESTful APIs, webhooks, and enterprise integration patterns + **AI/ML Fundamentals** : Knowledge of NLP, machine learning model deployment, and AI system reliability + **Cloud Platforms** : Familiarity with AWS/Azure/GCP services and enterprise deployment models + **Data and Analytics** : Experience with product analytics, A/B testing, and performance monitoring + **Telephony Knowledge** (Bonus): Understanding of SIP protocols, IVR systems, or contact center infrastructure **Leadership Qualities** + **Technical Communication** : Ability to discuss complex AI concepts with both technical and business stakeholders + **Cross-Functional Influence** : Experience driving alignment across engineering, sales, and customer success teams + **Problem-Solving Mindset** : Approach challenges with first-principles thinking and technical depth + **Customer-Centric** : Direct experience working with enterprise customers on technical implementations **Why This Role Stands Out** + **Real AI Impact** : Work on production AI systems handling millions of customer interactions for major enterprises + **Technical Depth** : Solve complex technical challenges while building products that customers love + **Emerging Technology** : Get hands-on with the latest advances in conversational AI and agentic systems + **Enterprise Scale** : See your product decisions impact how Fortune 500 companies serve their customers + **Growth Opportunity** : Join during a pivotal moment in AI adoption with significant room for career advancement **Ideal Candidate Profile** We're specifically looking for someone who has: + Built AI products from concept to production deployment + Worked directly with enterprise engineering teams on complex integrations + Experience with either conversational AI, agentic AI systems, or similar AI-powered automation tools + A technical background that allows for deep collaboration with our engineering teams + Track record of successful product launches in enterprise software environments **Ready to build the future of enterprise AI?** If you're excited about combining deep technical knowledge with customer-focused product strategy, we'd love to hear from you. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary for this position is $106,087-$180,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 12/31/2025 \#LI-Remote \#WFH