What does a concession attendant do?
Concession attendant responsibilities
Here are examples of responsibilities from real concession attendant resumes:
- Operate POS terminals and deal back change if necessary.
- Greet customers and check them in, clean, take inventory, work with a POS system and handle money
- Sell concession items utilizing automate point-of-sale equipment and mental math.
- Have freshly brew Starbucks coffee, ice coffee and ice tea ready at all times.
Concession attendant skills and personality traits
We calculated that 17% of Concession Attendants are proficient in Excellent Guest, Food Service, and Cleanliness. They’re also known for soft skills such as Physical strength, Communication skills, and Customer-service skills.
We break down the percentage of Concession Attendants that have these skills listed on their resume here:
- Excellent Guest, 17%
Provided excellent guest service that was friendly, helpful and fast.
- Food Service, 12%
Cashier and food service provider.
- Cleanliness, 12%
Maintained cleanliness of designated areas.
- Customer Service, 10%
Demonstrated effective customer service skills, communicating with patrons in a professional and courteous manner.
- Food Handling, 6%
Follow Maricopa Food Handling Standards.
- Basic Math, 6%
Used basic math to add up bill.
"excellent guest," "food service," and "cleanliness" are among the most common skills that concession attendants use at work. You can find even more concession attendant responsibilities below, including:
Physical strength. To carry out their duties, the most important skill for a concession attendant to have is physical strength. Their role and responsibilities require that "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." Concession attendants often use physical strength in their day-to-day job, as shown by this real resume: "maintained and strengthened customer relations. "
Communication skills. Another essential skill to perform concession attendant duties is communication skills. Concession attendants responsibilities require that "food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request." Concession attendants also use communication skills in their role according to a real resume snippet: "receive payment by cash, credit cards, or automatic debits while maintaining effective communication and customer service. "
Customer-service skills. concession attendants are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to concession attendant responsibilities, because "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry." A concession attendant resume example shows how customer-service skills is used in the workplace: "maintained and stocked concession stand * provided assistance and direction for theater guests * expanded sales to include mass market accounts. "
The three companies that hire the most concession attendants are:
- Sun Communities29 concession attendants jobs
- Elior North America2 concession attendants jobs
- Forest Preserve District of DuPage County2 concession attendants jobs
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Compare different concession attendants
Concession attendant vs. Ice cream scooper
A cafe server is responsible for serving customer orders, ensuring timeliness and efficiency. In some establishments, they are the first to greet the customers, taking their orders courteously and professionally. They also assist by answering inquiries, offering products and other services, and solving issues and concerns if there is any to ensure customer satisfaction. They coordinate directly with kitchen staff to prepare orders and relay particular requests. Moreover, a cafe server also maintains the cleanliness of different areas and prepares tables for new customers.
These skill sets are where the common ground ends though. The responsibilities of a concession attendant are more likely to require skills like "excellent guest," "food service," "cleanliness," and "food handling." On the other hand, a job as an ice cream scooper requires skills like "customer orders," "smoothies," "food preparation," and "financial transactions." As you can see, what employees do in each career varies considerably.
Ice cream scoopers tend to reach similar levels of education than concession attendants. In fact, ice cream scoopers are 0.1% less likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Concession attendant vs. Counter supply worker
In addition to the difference in salary, there are some other key differences worth noting. For example, concession attendant responsibilities are more likely to require skills like "excellent guest," "cleanliness," "food handling," and "basic math." Meanwhile, a counter supply worker has duties that require skills in areas such as "customer orders," "food orders," "hot food," and "smoothies." These differences highlight just how different the day-to-day in each role looks.
Counter supply workers earn similar levels of education than concession attendants in general. They're 1.0% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Concession attendant vs. Food counter worker
The required skills of the two careers differ considerably. For example, concession attendants are more likely to have skills like "excellent guest," "food service," "pos," and "math." But a food counter worker is more likely to have skills like "safety standards," "kitchen equipment," "food products," and "cold food."
Food counter workers make a very good living in the start-up industry with an average annual salary of $31,709. On the other hand, concession attendants are paid the highest salary in the hospitality industry, with average annual pay of $27,112.When it comes to education, food counter workers tend to earn similar degree levels compared to concession attendants. In fact, they're 1.1% less likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.Concession attendant vs. Cafe server
Types of concession attendant
Updated January 8, 2025
