Concession manager job description

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities

• Coordinate and supervise activities of associates, supervisors, and volunteer group members.
• Schedule and conduct candidate interviews and hire based on the consistent message and goal of the team.
• Focus on training associates on company policies and procedures to ensure quality associate performance and customer service.
• Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, and employment.
• Verify sales reporting and cash handling and prepare various cost and operational reports as required.
• Work appropriately to keep all locations clean, neat, and organized at all times.
• Provide and administer an effective system for cash handling and maintenance of inventory levels.

Qualifications

• 1-3 years' management or supervisory experience in the food service industry, preferably with prior concessions experience.
• Knowledge of general business accounting policy and procedures.
• Strong commitment to both the client and guest experience.
• Ability to analyze data and make decisions.
• Self-motivated creativity and innovative ideas to increase concession stand operational efficiency.
• Demonstrated initiative, leadership and team building skills are essential.

Who We Are

Delaware North has operated concessions, premium dining and restaurants at Truist Park since 2016, when the 41,500-seat venue opened. The state-of-the-art ballpark is home to Major League Baseball's Atlanta Braves.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Salary: $50,000 - $60,000 + Benefits

The KFC Yum! Center has achieved great success since opening in 2010 by attracting high profile events to Louisville. The arena was ranked 65th worldwide and 32nd in the U.S. in Pollstar Magazine's 2012 year-end Top 200, recognizing arenas for concert and show ticket sales.

The KFC Yum! Center is also the official home of the University of Louisville men's and women's basketball programs and women's volleyball program. Aside from being a great concert and sporting event venue, the arena also has breathtaking spaces to rent for large or intimate private events varying from weddings to luncheons.

Principal Function :

The Assistant Concessions Manager is responsible for supporting all aspects of Quick Serve (concessions) operations within larger venues, to include multiple-concept food courts, permanent stands, portable carts and kiosks, in-venue restaurants, private clubs and upscale suite catering.

The Assistant Concessions Manager will assist in implementing seasonal and long-term business strategies to drive Quick Serve sales revenue and meet or exceed the unit's overall financial goals. They will help to maximize sales by ensuring that guests receive an exceptional overall experience and that service expectations are met or exceeded within all unit outlets.

The Assistant Concessions Manager will contribute to Sodexo Live!'s goal to be #1 in Event Hospitality through the performance of activities geared toward the creation of an energized and positive work environment for Quick Serve department staff.

Essential Responsibilities :

• Maximize Sodexo Live!'s Quick Serve revenues and operational excellence through oversight of systems and policies related to concessions operations.
• Provide leadership and direction to Supervisors, Leads and line staff.
• Ensure that policies and procedures for processing customer transactions are adhered to.
• Contribute to goal of making Sodexo Live! #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example.

Qualifications/Skills :

• Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
• A minimum of 2 years of previous leadership experience within a diverse food and beverage environment.
• Venue catering/concessions experience and multi-site experience strongly preferred.
• Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
• Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable
• Competent in all Microsoft Office programs.
• Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts
• Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of the finance area.
• Ability to communicate effectively both orally and in writing.
• Initiative in identifying and resolving problems timely and effectively.

Other Requirements :

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Job Posted by ApplicantPro

What's the role about?

As part of our Chestnut Hill team, you'll be joining our Bloomingdale's Concession in Chestnut Hill on a full time basis as our Concession Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.

Who you are

+ You'll have 2-3 years management experience within a premium or luxury retail environment

+ Have a proven track record to increase overall business performance

+ Have a proven track record of improving overall business performance

+ Be highly visual and have excellent commercial product management skills

+ Be confident working under pressure and thrive in a fast-paced retail environment

+ Be self-motivated, focused and driven to achieve team/individual goals

What you'll be doing

+ Planning the long-term Concession goals

+ Managing the overall store operations and performance

+ Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided

+ Managing stock levels and making key decisions about stock control to minimise loss

+ Ensuring that promotions, sales and merchandising instructions are carried out to expected standards

+ Taking responsibility for recruitment and retaining talent

+ Conducting regular performance reviews and probation reviews

What we'll do for you

+ Provide you with a competitive salary

+ Business Wear & a generous employee discount

+ Company bonus scheme

+ Health & Wellbeing perks

+ Plus many more

If you want to start your story at Reiss as our Concession Manager, don't miss out - apply now!

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.