What does a concession manager do?
Concession manager responsibilities
Here are examples of responsibilities from real concession manager resumes:
- Manage perishable inventories as per FIFO protocol.
- Perform various financial activities, such as managing POS units, cash handling, safe audits and deposits.
- Manage festival concessions, including product selection, vendor management and volunteer training.
- Coordinate, communicate and delegate FOH responsibilities to staff to ensure excellent operations are consistently achieve.
- Train and hire staff and NPO groups.
- Utilize basic math skills to keep main cash till balance.
- Receive and properly store all commodities in keeping with appropriate standards.7.
- Do all USDA paperwork that are associated with USDA approve foods.
- Plan and oversee events, POS system, ushers and safety protocol.
- Perform garnishing duties on salad sandwiches and wrap according to customers requirements and instructions.
- Secure the product in cooler/freezer & dry storage areas utilizing FIFO & proper stock rotation.
- Calculate cost of goods analysis, invoice registry, yield reports, ServSafe, and T.I.P.S.
- Create organized files with HACCP logs and other food and physical safety audits on all venues.
- Contribute culinary support for cater events.
- Prepare inventory and financial reports and stand/office reconciliations.
Concession manager skills and personality traits
We calculated that 17% of Concession Managers are proficient in Food Service, POS, and Customer Service. They’re also known for soft skills such as Business skills, Customer-service skills, and Detail oriented.
We break down the percentage of Concession Managers that have these skills listed on their resume here:
- Food Service, 17%
Maintained proper implementation of sanitation procedures and ensured proper repair and maintenance of food service equipment.
- POS, 14%
Maintained written record of monetary transactions, including all transfers of money between POS terminals and Vault.
- Customer Service, 11%
Managed inventory for concessions* Oversee and organized employee schedules* Administered food and drinks for customers* Acquired exponential customer service skills
- Cash Handling, 9%
Utilized cash handling techniques for accurate deposit procedures.
- Math, 6%
Utilized basic math skills to keep main cash till balanced.
- Food Preparation, 5%
Promoted to Stand Manager which included inventory counts, food preparation and food availability during home-stands.
"food service," "pos," and "customer service" are among the most common skills that concession managers use at work. You can find even more concession manager responsibilities below, including:
Business skills. The most essential soft skill for a concession manager to carry out their responsibilities is business skills. This skill is important for the role because "food service managers must understand all aspects of the restaurant business, including how to budget for supplies, comply with regulations, and manage workers." Additionally, a concession manager resume shows how their duties depend on business skills: "make sure each concession stand is clean and ready for business. "
Customer-service skills. Another soft skill that's essential for fulfilling concession manager duties is customer-service skills. The role rewards competence in this skill because "food service managers must be courteous and attentive when dealing with patrons." According to a concession manager resume, here's how concession managers can utilize customer-service skills in their job responsibilities: "ensured customer demand was met through proper deployment of up to 20 cashiers across multiple concession stands. "
Organizational skills. For certain concession manager responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a concession manager rely on this skill, as "managers have many different responsibilities, including scheduling and overseeing staff, budgeting, and maintaining financial records." For example, this snippet was taken directly from a resume about how this skill applies to what concession managers do: "monitored and pursued organizational performance goals in receipts, customer service and product quality. "
Physical stamina. Another crucial skill for a concession manager to carry out their responsibilities is "physical stamina." A big part of what concession managers relies on this skill, since "managers often work long shifts and sometimes spend entire evenings actively helping to serve customers." How this skill relates to concession manager duties can be seen in an example from a concession manager resume snippet: "created organized files with haccp logs and other food and physical safety audits on all venues. "
Communication skills. Lastly, "communication skills" is an important element of what a concession manager does. Concession manager responsibilities require this skill because "food service managers must give clear orders to staff and be able to convey information effectively to employees and customers." This resume example highlights how concession manager duties rely on this skill: "learned how to work well with others, management skills, team work, and communication skills. "
The three companies that hire the most concession managers are:
- Aramark39 concession managers jobs
- Compass Group USA23 concession managers jobs
- Delaware North23 concession managers jobs
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Compare different concession managers
Concession manager vs. Food service director
A food service director is responsible for managing the foodservice operations, achieving the customers' highest satisfaction by supervising the kitchen personnel, monitoring the food distribution, and responding to the guests' inquiries and concerns. Foodservice directors manage the food inventories, ensuring the adequacy of all the ingredients and materials, and keeping the storage safe and clean all the time by enforcing strict sanitary and hygienic procedures. A food service director must be updated with the current food industry trends to update the menu regularly and meet the guests' demands.
While similarities exist, there are also some differences between concession managers and food service director. For instance, concession manager responsibilities require skills such as "cash handling," "math," "concession stand," and "product inventory." Whereas a food service director is skilled in "culinary," "good judgment," "cost control," and "cleanliness." This is part of what separates the two careers.
Food service directors earn the highest salaries when working in the health care industry, with an average yearly salary of $59,629. On the other hand, concession managers are paid more in the media industry with an average salary of $32,630.The education levels that food service directors earn slightly differ from concession managers. In particular, food service directors are 1.8% more likely to graduate with a Master's Degree than a concession manager. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Concession manager vs. Assistant manager/shift manager
An assistant manager/shift manager assists managers in maintaining an establishment's smooth workflow. Although the extent of their responsibilities depends on their company or industry of employment, it usually includes participating in setting goals and guidelines, establishing budgets and schedules, delegating tasks among staff, and monitoring operations, solving issues should there be any. They also perform administrative support tasks such as coordinating with internal and external parties, preparing and processing documents, handling calls and correspondence, organizing files, and implementing policies and regulations. In the absence of the manager, an assistant manager assumes their responsibilities to maintain efficient operations.
In addition to the difference in salary, there are some other key differences worth noting. For example, concession manager responsibilities are more likely to require skills like "cash handling," "math," "concession stand," and "servsafe." Meanwhile, an assistant manager/shift manager has duties that require skills in areas such as "cleanliness," "employee engagement," "customer satisfaction," and "guest service." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Assistant manager/shift managers tend to reach similar levels of education than concession managers. In fact, they're 0.2% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Concession manager vs. Shift lead manager
A shift lead manager is an employee who is responsible for supervising the daily activities of a store, particularly in creating schedules and assigning them to staff members. Shift lead managers are required to monitor the team's performance and manage the requests of employees. They must open registers and close them by the end of the day and prepare cash to be deposited. Shift lead managers are also required to handle customer issues and report them to the management during the shift.
The required skills of the two careers differ considerably. For example, concession managers are more likely to have skills like "food service," "cash handling," "food preparation," and "concession stand." But a shift lead manager is more likely to have skills like "cleanliness," "leadership," "daily sales," and "store operations."
When it comes to education, shift lead managers tend to earn similar degree levels compared to concession managers. In fact, they're 1.6% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Concession manager vs. Assistant restaurant manager
An assistant restaurant manager's role is to perform managerial support tasks and oversee restaurant operations, ensuring efficiency in workflow and customer satisfaction. Their responsibilities revolve around maintaining records of all invoices and contracts, delegating tasks, monitoring the inventory of supplies, liaising with suppliers and vendors, and addressing issues and concerns. There are also instances when one must attend to customers' needs, prepare schedules, perform regular workforce inspection, and report to the manager. Furthermore, it is essential to implement all the company's health regulations and policies, all to maintain a safe and healthy environment for everyone.
Types of concession manager
Updated January 8, 2025
