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Concession worker skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical concession worker skills. We ranked the top skills for concession workers based on the percentage of resumes they appeared on. For example, 26.1% of concession worker resumes contained food handling as a skill. Continue reading to find out what skills a concession worker needs to be successful in the workplace.

15 concession worker skills for your resume and career

1. Food Handling

Here's how concession workers use food handling:
  • Followed all appropriate rules and regulations regarding food storage, preparation and service, including safe food handling procedures.
  • Assisted in concession operations and performed all aspects of food handling, preparation, serving, and cleaning.

2. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how concession workers use food service:
  • Maintained a safe and healthy food service environment while delivering exemplary customer service to patrons.
  • Clean inside and outside of the concession stand and/or restaurant, food service equipment, cooking equipment, and utensils.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how concession workers use customer service:
  • Provided excellent customer service to concert and Pistons' customers in a demanding, fast-paced environment
  • Provide excellent customer service, efficiently and accurately before and after taking the customer order.

4. Cash Handling

Here's how concession workers use cash handling:
  • Process the order on cash register and return correct change; follow City cash handling policies and procedures.
  • Cash handling, food prep, cook, stamping and ticketing incoming customers at pool area...and more

5. Excellent Guest

Here's how concession workers use excellent guest:
  • Delivered excellent guest services for events while selling food and beverage and make menu recommendations.
  • Provided excellent guest service that was friendly, helpful and fast.

6. Steam Tables

Here's how concession workers use steam tables:
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Serve food to diners at counter or from a steam table.

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7. Food Preparation Equipment

Here's how concession workers use food preparation equipment:
  • Cleaned facility and food preparation equipment.
  • Cleaned and maintained theater, theater equipment, and food preparation equipment.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how concession workers use pos:
  • Operated POS computer system Toast and handle financial transactions with customers both in cash and using credit card.
  • Handled face to face customer transactions, utilizing POS system to take orders.

9. Cash Control

Here's how concession workers use cash control:
  • Interact with co-workers in order to ensure compliance with company service standards, company inventory and cash control procedures
  • Company inventory and cash control procedures.

10. Alcoholic Beverages

Here's how concession workers use alcoholic beverages:
  • Checked customer's identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Prepared cooked food and served alcoholic beverages to customers.

11. Inventory Control

Here's how concession workers use inventory control:
  • Inventory control, merchandise and supply restocking facility daily.
  • Inventory control Complete weekly inventory sheets.

12. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how concession workers use drink orders:
  • Processed payments for food and drink orders and provided correct change to customers.
  • Packaged menu items onto trays and placed drink orders into carriers.

13. Safety Standards

Here's how concession workers use safety standards:
  • Experienced in cleaning and sanitizing of machines according to health and safety standards as well as general cleaning.
  • Monitored the games and rides to maintain safety standards.

14. Customer Complaints

Here's how concession workers use customer complaints:
  • Handled customer complaints and maintained a positive experience for all customers
  • Train workers in food preparations, balance cash receipts, handle cash, participate in cleaning, resolve customer complaints

15. Food Products

Food products are the types of various food items that are created and processed to be sold as a product. These products are consumed by humans for nourishment and are mostly processed and created in a huge factory. Tinned goods, milk, meat, etc are the most common food products, and they are not limited to any specific kind except tobacco, beers, and alcohol as they are not considered food products.

Here's how concession workers use food products:
  • Assisted with shipping and receiving inventory of food products and preparatory materials.
  • Sell food products at the Durham Performing Arts Center and Durham Bulls Athletic Park.
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List of concession worker skills to add to your resume

Concession worker skills

The most important skills for a concession worker resume and required skills for a concession worker to have include:

  • Food Handling
  • Food Service
  • Customer Service
  • Cash Handling
  • Excellent Guest
  • Steam Tables
  • Food Preparation Equipment
  • POS
  • Cash Control
  • Alcoholic Beverages
  • Inventory Control
  • Drink Orders
  • Safety Standards
  • Customer Complaints
  • Food Products
  • Beverage Orders
  • Customer Traffic
  • Movie Theater
  • Ice Cream
  • Football Games
  • Hot Dogs
  • Cooking Equipment
  • Upselling
  • Ticket Sales
  • Clean Environment
  • Credit Card Transactions
  • Cash Registers
  • Cash Drawers
  • Soft Drinks
  • Inventory Reports
  • Baseball Games
  • Food Materials
  • Facilities Sanitary
  • Movie Tickets
  • Customer Food Orders

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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