What does a concession worker do?
A concession worker is responsible for selling foods, beverages, and other concession items in various public events. Concession workers' duties include promoting products to guests, preparing their food orders, operating cash the register and processing payments, and maintaining the sanitary standards on the concession area. Other duties include managing guests' inquiries and concerns, ensuring that the supplies are adequate, and requesting items from suppliers. A concession worker must have excellent communication and organizational skills to guarantee the efficient and accurate processing of orders.
Concession worker responsibilities
Here are examples of responsibilities from real concession worker resumes:
- Fast pace job with accuracy and math skills require.
- Add value by upselling the products by size and additional products.
- Handle face to face customer transactions, utilizing POS system to take orders.
- Used a POS (point of sales) system to correctly record customer orders and ensure accurate billing.
- Maintain cleanliness and presentation of theater lobby and screening auditoriums.
- Supervise storage and refrigeration areas to ensure cleanliness and sanitation.
- Sell concession items utilizing automate point-of-sale equipment and mental math.
- Replace or attach bar code labels on every ammunition containers for identification and location.
- Serve guests, collect payment, take orders on register, light prep, dishwasher, maintain a clean work environment.
- Operate grill/ brick the grill and the fryer/ immaculate the fryers.
- Replace or attach bar code labels on every ammunition containers for identification and location.
Concession worker skills and personality traits
We calculated that 26% of Concession Workers are proficient in Food Handling, Food Service, and Customer Service. They’re also known for soft skills such as Physical strength, Communication skills, and Customer-service skills.
We break down the percentage of Concession Workers that have these skills listed on their resume here:
- Food Handling, 26%
Followed all appropriate rules and regulations regarding food storage, preparation and service, including safe food handling procedures.
- Food Service, 24%
Maintained a safe and healthy food service environment while delivering exemplary customer service to patrons.
- Customer Service, 20%
Provided excellent customer service to concert and Pistons' customers in a demanding, fast-paced environment
- Cash Handling, 6%
Process the order on cash register and return correct change; follow City cash handling policies and procedures.
- Excellent Guest, 5%
Delivered excellent guest services for events while selling food and beverage and make menu recommendations.
- Steam Tables, 4%
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Most concession workers use their skills in "food handling," "food service," and "customer service" to do their jobs. You can find more detail on essential concession worker responsibilities here:
Physical strength. One of the key soft skills for a concession worker to have is physical strength. You can see how this relates to what concession workers do because "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." Additionally, a concession worker resume shows how concession workers use physical strength: "strengthened disney world's customer service by providing guests with magical moments. "
Communication skills. Another essential skill to perform concession worker duties is communication skills. Concession workers responsibilities require that "food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request." Concession workers also use communication skills in their role according to a real resume snippet: "cash register operations, basic accounting and office procedures, public presentation abilities, food handling skills, communication and customer service"
Customer-service skills. This is an important skill for concession workers to perform their duties. For an example of how concession worker responsibilities depend on this skill, consider that "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a concession worker: "cooked, cleaned, and operated cooking equipment handled cash accurately with customers".
The three companies that hire the most concession workers are:
- Aramark103 concession workers jobs
- Compass Group USA24 concession workers jobs
- Legends Hospitality17 concession workers jobs
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Compare different concession workers
Concession worker vs. Salad bar attendant
These skill sets are where the common ground ends though. The responsibilities of a concession worker are more likely to require skills like "food handling," "cash handling," "excellent guest," and "steam tables." On the other hand, a job as a salad bar attendant requires skills like "salad bar," "cleanliness," "dishes," and "kitchen equipment." As you can see, what employees do in each career varies considerably.
The education levels that salad bar attendants earn slightly differ from concession workers. In particular, salad bar attendants are 0.3% less likely to graduate with a Master's Degree than a concession worker. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Concession worker vs. Deli attendant
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that concession worker responsibilities requires skills like "food service," "steam tables," "food preparation equipment," and "cash control." But a deli attendant might use other skills in their typical duties, such as, "cleanliness," "safety regulations," "slicers," and "expiration dates."
Average education levels between the two professions vary. Deli attendants tend to reach similar levels of education than concession workers. In fact, they're 0.1% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Concession worker vs. Cafe attendant
The required skills of the two careers differ considerably. For example, concession workers are more likely to have skills like "excellent guest," "steam tables," "food preparation equipment," and "cash control." But a cafe attendant is more likely to have skills like "cleanliness," "wine," "coffee drinks," and "food orders."
Cafe attendants earn the highest salary when working in the hospitality industry, where they receive an average salary of $28,142. Comparatively, concession workers have the highest earning potential in the professional industry, with an average salary of $27,446.cafe attendants typically earn similar educational levels compared to concession workers. Specifically, they're 1.3% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Concession worker vs. Snack bar attendant
Types of concession worker
Updated January 8, 2025
