Become A Concierge

* The successful candidate’s responsibilities will include, but not be limited to:
* Greets guests and employees in a polite, warm, friendly, personalized manner.
* Handles all guest interactions with the highest level of hospitality and professionalism along with accommodating special requests whenever possible.
* Responds to customers inquiries and notifies appropriate individuals and departments of any problems or unusual matters of significance.
* Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
* Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant.
* Serves as the “Seller” function of the Simon Giftcard program, as well as all other Simon income-generating initiatives in accordance with all applicable laws, rules, regulations policies and procedures.
* Additional responsibilities as requested by management

* Primary duties may include, but are not limited:
* Greet and direct visitors to appropriate company representative.
* Administer intake questionnaire to visitors.
* Schedule 1:1 consultation appointments as needed.
* Accurately transfer calls to appropriate parties.
* Perform a variety of clerical duties (light filing and data entry) as requested.
* Organize and maintain up-to-date corporate information and telephone listings.
* Perform additional job duties as assigned by the Medicare Sales Team.
* Consistently demonstrate high standards of integrity by supporting the company mission and values and adhering to the Corporate Code of Conduct.
* Maintain high regard for member privacy in accordance with the corporate privacy policies and procedure.
* Regular and reliable attendance is expected and required

* Make sure the customers are being taken care of and the store looks great at all times.
* Surprise and delight the customers with consistent, delightful service.
* Maximize sales potential through outstanding customer service including: greeting customers as they enter the store, circulating throughout the store and engaging customers, answering and researching customer questions, and escorting customers to products.
* Provide information on how to obtain products not available at Whole Foods Market and that addresses specific customer needs.
* Maintain reference materials for research.
* Give customers store tours.
* Assist disabled customers.
* Offer samples to customers.
* Greeting customers and providing exceptional, personalized service and educating customers about Whole Foods Market products.
* The concierge may partner with marketing to lead store tours and assist with various marketing and store promotional projects and holiday initiatives.
* Maintain clean and sanitary operating environment including facing shelves, maintaining passive samples, and monitoring floor cleanliness.
* Support regional and store vision and execute all regional directives and programs.
* Follow food safety and sanitation guidelines.
* Respond promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.
* This job posting is intended to describe the general requirements for the performance of this job.
* It is not a complete statement of duties, responsibilities or requirements.
* Other duties not listed here may be assigned by leadership

* Takes the initiative to greet guests in friendly and warm manner.
* Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
* Provide directions to guests.
* Handles all V
* I.P. requests and acts as host to the guests.
* Welcome and acknowledge all guests; when speaking with guest uses clear and professional language.
* Ensure that the food presented is in an appealing manner and maintained fresh throughout the meal period.
* Learn and have basic cocktail-spirit knowledge.
* Maintain cleanliness of work areas throughout the shift, practicing clean-as-you-go procedures.
* Complete daily requisitions for needed supplies and accurately report beverage sales on a daily basis.
* Ability to communicate effectively with culinary team.
* Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
* Maintain confidentiality of proprietary information and protect company assets
* Carry out specific oral or written instructions, frequently following a simple routine.
* Ensure uniform and appearance is clean and professional.
* All other duties as needed and or assigned

* Understands and follows all policies and procedures.
* Responsible for providing concierge services to patients, visitors, guests etc.
* If in Healthcare, must comply with all Sodexo or client HIPAA policies and procedures.
* Complies with all company safety and risk management policies and procedures.
* Reports all accidents and injuries in a timely manner.
* Participates in regular safety meetings, safety training and hazard assessments.
* Applies all applicable OSHA and related local safety requirements to all assigned work.
* Performs all work in accordance with established safety procedures.
* Attends training programs (classroom and virtual) as designated.
* May perform other duties and responsibilities as assigned