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Become A Concierge

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Working As A Concierge

  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Deal with People

  • Stressful

  • $21,160

    Average Salary

What Does A Concierge Do At Simon Property Group

* The successful candidate’s responsibilities will include, but not be limited to:
* Greets guests and employees in a polite, warm, friendly, personalized manner.
* Handles all guest interactions with the highest level of hospitality and professionalism along with accommodating special requests whenever possible.
* Responds to customers inquiries and notifies appropriate individuals and departments of any problems or unusual matters of significance.
* Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
* Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant.
* Serves as the “Seller” function of the Simon Giftcard program, as well as all other Simon income-generating initiatives in accordance with all applicable laws, rules, regulations policies and procedures.
* Additional responsibilities as requested by management

What Does A Concierge Do At Kelly Services

* Primary duties may include, but are not limited:
* Greet and direct visitors to appropriate company representative.
* Administer intake questionnaire to visitors.
* Schedule 1:1 consultation appointments as needed.
* Accurately transfer calls to appropriate parties.
* Perform a variety of clerical duties (light filing and data entry) as requested.
* Organize and maintain up-to-date corporate information and telephone listings.
* Perform additional job duties as assigned by the Medicare Sales Team.
* Consistently demonstrate high standards of integrity by supporting the company mission and values and adhering to the Corporate Code of Conduct.
* Maintain high regard for member privacy in accordance with the corporate privacy policies and procedure.
* Regular and reliable attendance is expected and required

What Does A Concierge Do At Whole Foods Market

* Make sure the customers are being taken care of and the store looks great at all times.
* Surprise and delight the customers with consistent, delightful service.
* Maximize sales potential through outstanding customer service including: greeting customers as they enter the store, circulating throughout the store and engaging customers, answering and researching customer questions, and escorting customers to products.
* Provide information on how to obtain products not available at Whole Foods Market and that addresses specific customer needs.
* Maintain reference materials for research.
* Give customers store tours.
* Assist disabled customers.
* Offer samples to customers.
* Greeting customers and providing exceptional, personalized service and educating customers about Whole Foods Market products.
* The concierge may partner with marketing to lead store tours and assist with various marketing and store promotional projects and holiday initiatives.
* Maintain clean and sanitary operating environment including facing shelves, maintaining passive samples, and monitoring floor cleanliness.
* Support regional and store vision and execute all regional directives and programs.
* Follow food safety and sanitation guidelines.
* Respond promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.
* This job posting is intended to describe the general requirements for the performance of this job.
* It is not a complete statement of duties, responsibilities or requirements.
* Other duties not listed here may be assigned by leadership

What Does A Concierge Do At Marriott

* Takes the initiative to greet guests in friendly and warm manner.
* Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
* Provide directions to guests.
* Handles all V
* I.P. requests and acts as host to the guests.
* Welcome and acknowledge all guests; when speaking with guest uses clear and professional language.
* Ensure that the food presented is in an appealing manner and maintained fresh throughout the meal period.
* Learn and have basic cocktail-spirit knowledge.
* Maintain cleanliness of work areas throughout the shift, practicing clean-as-you-go procedures.
* Complete daily requisitions for needed supplies and accurately report beverage sales on a daily basis.
* Ability to communicate effectively with culinary team.
* Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
* Maintain confidentiality of proprietary information and protect company assets
* Carry out specific oral or written instructions, frequently following a simple routine.
* Ensure uniform and appearance is clean and professional.
* All other duties as needed and or assigned

What Does A Concierge Do At Sodexo Inc.

* Understands and follows all policies and procedures.
* Responsible for providing concierge services to patients, visitors, guests etc.
* If in Healthcare, must comply with all Sodexo or client HIPAA policies and procedures.
* Complies with all company safety and risk management policies and procedures.
* Reports all accidents and injuries in a timely manner.
* Participates in regular safety meetings, safety training and hazard assessments.
* Applies all applicable OSHA and related local safety requirements to all assigned work.
* Performs all work in accordance with established safety procedures.
* Attends training programs (classroom and virtual) as designated.
* May perform other duties and responsibilities as assigned

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Concierge Demographics

Gender

Female

62.5%

Male

35.2%

Unknown

2.2%
Ethnicity

White

56.9%

Hispanic or Latino

19.5%

Black or African American

11.9%

Asian

7.5%

Unknown

4.3%
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Languages Spoken

Spanish

55.4%

French

11.9%

Japanese

4.1%

Chinese

3.9%

Italian

3.5%

German

3.1%

Portuguese

3.0%

Mandarin

2.8%

Russian

2.3%

Arabic

2.2%

Korean

1.5%

Cantonese

1.4%

Greek

0.9%

Swedish

0.8%

Dutch

0.7%

Vietnamese

0.5%

Filipino

0.5%

Hebrew

0.5%

Somali

0.4%

Hindi

0.4%
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Concierge Education

Schools

University of Phoenix

8.8%

University of Central Florida

7.6%

Howard University

7.2%

Miami Dade College

7.1%

Northern Virginia Community College

5.5%

University of Nevada - Las Vegas

5.4%

Florida International University

5.4%

Montgomery College

5.1%

Hudson County Community College

5.0%

Johnson & Wales University

4.9%

College of Southern Nevada

4.3%

Southern New Hampshire University

4.2%

University of North Texas

3.9%

San Francisco State University

3.8%

Liberty University

3.8%

Georgia State University

3.8%

Valencia College

3.7%

Texas State University

3.7%

George Mason University

3.4%

Temple University

3.3%
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Majors

Business

22.7%

Psychology

8.1%

Hospitality Management

7.9%

Communication

7.8%

Health Care Administration

6.7%

Criminal Justice

5.6%

Marketing

4.8%

Nursing

4.1%

Management

3.5%

Liberal Arts

3.4%

English

3.1%

Accounting

2.8%

Education

2.8%

Medical Assisting Services

2.8%

General Studies

2.5%

Graphic Design

2.5%

Kinesiology

2.3%

Political Science

2.3%

Sociology

2.3%

Public Relations

2.2%
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Degrees

Bachelors

43.2%

Other

30.3%

Associate

12.2%

Masters

7.0%

Certificate

4.9%

Diploma

1.3%

License

0.6%

Doctorate

0.5%
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Part Time
Internship
Temporary

Real Concierge Salaries

Job Title Company Location Start Date Salary
Marketing Concierge The Standard Register Company Dayton, OH Aug 01, 2011 $80,000
Print Concierge The Standard Register Company Pittsburgh, PA Dec 01, 2014 $54,995 -
$81,000
Design Concierge Workshop Design LLC New York, NY Jul 07, 2016 $44,000
Concierge Associated Hotel Services New York, NY Jan 23, 2009 $36,836
Concierge 2 Hermitage Club LLC Dover, VT Dec 04, 2016 $32,432
Concierge Shoreham, Inc. RI May 01, 2016 $30,011
Concierge Hermitage Club LLC Dover, VT Nov 15, 2015 $28,842
Concierge Hermitage Club LLC VT Oct 09, 2014 $27,778

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Top Skills for A Concierge

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  1. Customer Service
  2. Guest Satisfaction
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Supervised customer service staff to enhance partnership with physicians' offices and ensured efficient procedure scheduling.
  • Ensured guest satisfaction by assisting with reservations and recommendations around town
  • Developed and maintained positive working relationships with others and support the concierge/front desk/ bell desk team to reach common goals.
  • Received visitors and telephone calls to the building, ascertaining the nature of the inquiries and directing visitors to appropriate locations.
  • Compile conference/mobile space utilization reports.

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Top Concierge Employers

Jobs From Top Concierge Employers

Concierge Videos

Career Advice on becoming a Concierge by Geoff L (Full Version)

What is a Concierge?

Concierge (Resort), Career Video from drkit.org

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