Concierge vs chief concierge

The differences between concierges and chief concierges can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a concierge and a chief concierge. Additionally, a chief concierge has an average salary of $37,668, which is higher than the $33,667 average annual salary of a concierge.

The top three skills for a concierge include reservations, front desk and customer service. The most important skills for a chief concierge are reservations, guest satisfaction, and guest service.

Concierge vs chief concierge overview

	Concierge	Chief Concierge
Yearly salary	$33,667	$37,668
Hourly rate	$16.19	$18.11
Growth rate	-	-
Number of jobs	6,922	16,304
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 61%
Average age	49	49
Years of experience	2	2

Concierge vs chief concierge salary

Concierges and chief concierges have different pay scales, as shown below.

	Concierge	Chief Concierge
Average salary	$33,667	$37,668
Salary range	Between $26,000 And $43,000	Between $28,000 And $50,000
Highest paying City	Los Angeles, CA	-
Highest paying state	California	-
Best paying company	Deloitte	-
Best paying industry	Hospitality	-

Differences between concierge and chief concierge education

There are a few differences between a concierge and a chief concierge in terms of educational background:

	Concierge	Chief Concierge
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 61%
Most common major	Business	Hospitality Management
Most common college	Stanford University	University of Southern California

Concierge vs chief concierge demographics

Here are the differences between concierges' and chief concierges' demographics:

	Concierge	Chief Concierge
Average age	49	49
Gender ratio	Male, 38.5% Female, 61.5%	Male, 69.5% Female, 30.5%
Race ratio	Black or African American, 12.5% Unknown, 6.0% Hispanic or Latino, 18.1% Asian, 7.6% White, 54.8% American Indian and Alaska Native, 0.9%	Black or African American, 9.8% Unknown, 6.0% Hispanic or Latino, 26.0% Asian, 10.0% White, 47.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	12%	12%

Differences between concierge and chief concierge duties and responsibilities

Concierge example responsibilities.

Manage and maintain conference room availability and A/V support.
Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Ensure accuracy of banquets and meetings by following BEO's and group resumes.
Complete requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc .).
Provide superior customer service to all patients during registration process and family members while patients are in surgery and recovery.

Chief concierge example responsibilities.

Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Plan and execute special arrangements and services such as: transportation, reservations, and special functions.
Provide instinctive service to all SPG and VIP guests to exceed their expectations and find creative ways to personalize their stay.
Communicate VIP arrivals to all designate personnel for escort and delivery of special amenities.
Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Answer phones and operate PBX as needed.

Concierge vs chief concierge skills

Common concierge skills

Reservations, 17%
Front Desk, 10%
Customer Service, 6%
Cleanliness, 6%
Good Judgment, 5%
Senior Care, 4%

Common chief concierge skills

Reservations, 41%
Guest Satisfaction, 17%
Guest Service, 16%
Front Desk Operations, 8%
VIP, 6%
Guest Rooms, 6%