Concierge vs front desk concierge

The differences between concierges and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a concierge has an average salary of $33,667, which is higher than the $30,292 average annual salary of a front desk concierge.

The top three skills for a concierge include reservations, front desk and customer service. The most important skills for a front desk concierge are reservations, PET, and customer service.

Concierge vs front desk concierge overview

	Concierge	Front Desk Concierge
Yearly salary	$33,667	$30,292
Hourly rate	$16.19	$14.56
Growth rate	-	-
Number of jobs	6,922	65,071
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 45%
Average age	49	37
Years of experience	2	-

What does a concierge do?

Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction. They also have administrative tasks such as producing reports, processing documentation, and even keeping accurate records. Furthermore, a concierge must adhere to the policies and regulations of the organization at all times.

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

Concierge vs front desk concierge salary

Concierges and front desk concierges have different pay scales, as shown below.

	Concierge	Front Desk Concierge
Average salary	$33,667	$30,292
Salary range	Between $26,000 And $43,000	Between $22,000 And $40,000
Highest paying City	Los Angeles, CA	Seattle, WA
Highest paying state	California	Washington
Best paying company	Deloitte	Gensler
Best paying industry	Hospitality	Media

Differences between concierge and front desk concierge education

There are a few differences between a concierge and a front desk concierge in terms of educational background:

	Concierge	Front Desk Concierge
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	Stanford University	-

Concierge vs front desk concierge demographics

Here are the differences between concierges' and front desk concierges' demographics:

	Concierge	Front Desk Concierge
Average age	49	37
Gender ratio	Male, 38.5% Female, 61.5%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 12.5% Unknown, 6.0% Hispanic or Latino, 18.1% Asian, 7.6% White, 54.8% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	12%	13%

Differences between concierge and front desk concierge duties and responsibilities

Concierge example responsibilities.

Manage and maintain conference room availability and A/V support.
Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Ensure accuracy of banquets and meetings by following BEO's and group resumes.
Complete requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc .).
Provide superior customer service to all patients during registration process and family members while patients are in surgery and recovery.

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Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

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Concierge vs front desk concierge skills

Common concierge skills

Reservations, 17%
Front Desk, 10%
Customer Service, 6%
Cleanliness, 6%
Good Judgment, 5%
Senior Care, 4%

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

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Updated January 8, 2025

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