Concierge vs front desk manager

The differences between concierges and front desk managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a concierge, becoming a front desk manager takes usually requires 4-6 years. Additionally, a front desk manager has an average salary of $40,802, which is higher than the $33,667 average annual salary of a concierge.

The top three skills for a concierge include reservations, front desk and customer service. The most important skills for a front desk manager are front desk operations, reservations, and customer service.

Concierge vs front desk manager overview

	Concierge	Front Desk Manager
Yearly salary	$33,667	$40,802
Hourly rate	$16.19	$19.62
Growth rate	-	-
Number of jobs	6,922	54,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 47%
Average age	49	47
Years of experience	2	6

What does a concierge do?

Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction. They also have administrative tasks such as producing reports, processing documentation, and even keeping accurate records. Furthermore, a concierge must adhere to the policies and regulations of the organization at all times.

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

Concierge vs front desk manager salary

Concierges and front desk managers have different pay scales, as shown below.

	Concierge	Front Desk Manager
Average salary	$33,667	$40,802
Salary range	Between $26,000 And $43,000	Between $27,000 And $59,000
Highest paying City	Los Angeles, CA	New York, NY
Highest paying state	California	New York
Best paying company	Deloitte	RH
Best paying industry	Hospitality	Hospitality

Differences between concierge and front desk manager education

There are a few differences between a concierge and a front desk manager in terms of educational background:

	Concierge	Front Desk Manager
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	Stanford University	Cornell University

Concierge vs front desk manager demographics

Here are the differences between concierges' and front desk managers' demographics:

	Concierge	Front Desk Manager
Average age	49	47
Gender ratio	Male, 38.5% Female, 61.5%	Male, 31.4% Female, 68.6%
Race ratio	Black or African American, 12.5% Unknown, 6.0% Hispanic or Latino, 18.1% Asian, 7.6% White, 54.8% American Indian and Alaska Native, 0.9%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	12%	8%

Differences between concierge and front desk manager duties and responsibilities

Concierge example responsibilities.

Manage and maintain conference room availability and A/V support.
Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Ensure accuracy of banquets and meetings by following BEO's and group resumes.
Complete requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc .).
Provide superior customer service to all patients during registration process and family members while patients are in surgery and recovery.

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Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

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Concierge vs front desk manager skills

Common concierge skills

Reservations, 17%
Front Desk, 10%
Customer Service, 6%
Cleanliness, 6%
Good Judgment, 5%
Senior Care, 4%

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%

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Updated January 8, 2025

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