Concierge vs guest services

The differences between concierges and guest services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a concierge, becoming a guest services takes usually requires 6-12 months. Additionally, a concierge has an average salary of $33,667, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a concierge include reservations, front desk and customer service. The most important skills for a guest services are guest service, reservations, and customer service.

Concierge vs guest services overview

	Concierge	Guest Services
Yearly salary	$33,667	$27,247
Hourly rate	$16.19	$13.10
Growth rate	-	-4%
Number of jobs	6,922	94,619
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 45%
Average age	49	40
Years of experience	2	12

What does a concierge do?

Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction. They also have administrative tasks such as producing reports, processing documentation, and even keeping accurate records. Furthermore, a concierge must adhere to the policies and regulations of the organization at all times.

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

Concierge vs guest services salary

Concierges and guest services have different pay scales, as shown below.

	Concierge	Guest Services
Average salary	$33,667	$27,247
Salary range	Between $26,000 And $43,000	Between $20,000 And $35,000
Highest paying City	Los Angeles, CA	New York, NY
Highest paying state	California	New York
Best paying company	Deloitte	Columbia University in the City of New York
Best paying industry	Hospitality	Retail

Differences between concierge and guest services education

There are a few differences between a concierge and a guest services in terms of educational background:

	Concierge	Guest Services
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	Stanford University	-

Concierge vs guest services demographics

Here are the differences between concierges' and guest services' demographics:

	Concierge	Guest Services
Average age	49	40
Gender ratio	Male, 38.5% Female, 61.5%	Male, 38.0% Female, 62.0%
Race ratio	Black or African American, 12.5% Unknown, 6.0% Hispanic or Latino, 18.1% Asian, 7.6% White, 54.8% American Indian and Alaska Native, 0.9%	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%
LGBT Percentage	12%	7%

Differences between concierge and guest services duties and responsibilities

Concierge example responsibilities.

Manage and maintain conference room availability and A/V support.
Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Ensure accuracy of banquets and meetings by following BEO's and group resumes.
Complete requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc .).
Provide superior customer service to all patients during registration process and family members while patients are in surgery and recovery.

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Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

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Concierge vs guest services skills

Common concierge skills

Reservations, 17%
Front Desk, 10%
Customer Service, 6%
Cleanliness, 6%
Good Judgment, 5%
Senior Care, 4%

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

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Updated January 8, 2025

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