How to hire a concierge

How to hire a concierge, step by step

Here's a step-by-step concierge hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a concierge job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new concierge
• Step 8: Go through the hiring process checklist

What does a concierge do?

Post a concierge job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The concierge hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a concierge to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a concierge that fits the bill.

   This list presents concierge salaries for various positions.

   Type of Concierge	Description	Hourly rate
   Concierge		$12-20
   Activity Coordinator	An activity coordinator is someone who creates and plans activities, outings, and events in various settings. Typically, they oversee creating programs, staffing events, and supervising the implementation of activities... Show more	$13-21
   Concierge/Receptionist	A concierge/receptionist serves as the guests' primary point of contact in establishments such as hotels, resorts, hospitals, and even malls. Although the extent of their responsibilities differs on their company or industry of employment, it often includes greeting clients, handling calls and correspondence, filing reservations and bookings, coordinating plans and services, maintaining records, and assisting clients by answering inquiries and processing requests... Show more	$11-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Front Desk
   • Customer Service
   • Cleanliness
   • Good Judgment
   • Senior Care
   • Phone Calls
   • Patients
   • Booking
   • Guest Service
   • Property Management
   • Work Ethic
   • PET
   • Guest Satisfaction

   Check all skills

   Responsibilities:

   • Manage and maintain conference room availability and A/V support.
   • Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
   • Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
   • Ensure accuracy of banquets and meetings by following BEO's and group resumes.
   • Complete requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc .).
   • Provide superior customer service to all patients during registration process and family members while patients are in surgery and recovery.

   More concierge duties

3. Make a budget

   Including a salary range in your concierge job description helps attract top candidates to the position. A concierge salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a concierge in South Carolina may be lower than in California, and an entry-level concierge usually earns less than a senior-level concierge. Additionally, a concierge with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average concierge salary

   $16.19hourly

   $33,667 yearly

   ---

   Entry-level concierge salary

   $26,000 yearly salary

   Updated December 17, 2025

   Average concierge salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$43,257	$21
   2	Washington	$37,340	$18
   3	New York	$37,241	$18
   4	Nevada	$36,152	$17
   5	Maine	$35,651	$17
   6	Arizona	$34,740	$17
   7	Texas	$33,190	$16
   8	Colorado	$32,804	$16
   9	Massachusetts	$32,748	$16
   10	Oregon	$31,694	$15
   11	Minnesota	$30,510	$15
   12	Illinois	$29,866	$14
   13	District of Columbia	$28,839	$14
   14	Maryland	$28,502	$14
   15	New Jersey	$27,271	$13
   16	Virginia	$26,834	$13
   17	Pennsylvania	$26,644	$13
   18	Georgia	$26,546	$13
   19	Florida	$26,512	$13
   20	Missouri	$25,945	$12

   Average concierge salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Deloitte	$61,217	$29.43
   2	The Aspen Institute	$50,473	$24.27
   3	Pwc	$47,270	$22.73
   4	Ilitch Holdings	$45,925	$22.08
   5	Baystate Health	$43,686	$21.00
   6	UC Santa Barbara	$43,214	$20.78
   7	USAA	$41,763	$20.08
   8	Edward Jones	$40,722	$19.58
   9	Aspen Snowmass	$40,637	$19.54
   10	Lower Lake High School	$40,547	$19.49
   11	University of Colorado Boulder	$40,546	$19.49
   12	Textron	$39,751	$19.11	4
   13	Auberge Resorts Collection	$39,695	$19.08	11
   14	Jeff Wyler	$39,519	$19.00
   15	Whirlpool	$39,372	$18.93
   16	Park Place Dealerships	$39,125	$18.81
   17	Mayo Clinic	$39,081	$18.79	5
   18	Summit Funding	$38,820	$18.66
   19	McCluskey Chevrolet	$38,813	$18.66
   20	Amyx	$38,745	$18.63

4. Writing a concierge job description

   A concierge job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a concierge job description:

   Concierge job description example

   Watermark Retirement Communities is one of the Top 25 Best Workplaces in Senior Housing for Independent Living, Assisted Living, Memory Care, Skilled Nursing and Home Healthcare. For over 30 years, we’ve been a company that celebrates people, their stories, and their meaningful interactions—because every interaction matters! Watermark is focused on keeping our communities healthy and our residents thriving through leading edge technology and well-being programs that benefit our entire Watermark family. Learn more. Stay Safe. Be Well. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we honor each of them.

   Why Work at Watermark Retirement Communities?

   * Work Today, Get Paid Tomorrow!

   * Get Early Access to Earned Income!!

   * Tuition Reimbursement Program (NEW*)

   * Competitive Wages

   * Excellent Benefits

   * Easy Shift Scheduling with Mobile App

   * Recognition and Rewards Program

   * Vacation, Holiday, and Sick Pay

   * 401k Program

   * Associate Discounts

   * Education and Training Programs Available

   We're looking for either a part-time or full-time person, who is looking for a wonderful opportunity to work with seniors!

   We are without a doubt one of the most premier retirement community in the area, and are a dream come true for an experienced Concierge. At a Watermark Community our concierge does so much more than what the title reflects. Most times you are the first impression and first contact at our community. For us it is about working with people who take great pride in their work. We are looking to meet people who agree that the concierge is one of the most important components in our operation. The right person for us will be kind, patient and extremely well organized and will be committed to providing extraordinary service. We are looking for someone that has the ability to make every resident, family member and visitor that comes into Watermark feel as if they are the most important person in our community!

   Does that sound like you?

   We are currently looking to hire people who want to make a positive impact and to be a great representative of our operating principles. Your job should provide a sense of accomplishment, joy and gratification. We can provide that for you! Our concierge will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents.

   If you have a passion for working with seniors and you are have experience as a concierge, we look forward to meeting you!

   Job Requirements:

   * 3 year experience as a concierge

   * Able to work weekends and holidays

   * Able to work in a fast paced environment

   * Excellent work ethic

   * Excellent communication skills

   * Highly organized

   * Interested in learning and growing your skill set

   What we can provide for you:

   * Excellent Benefits

   * Training and continuing education

   * Comprehensive onboarding program

   * Coaching and mentoring

   Watermark Retirement Communities, Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ – proudly embracing diversity in all of its manifestations.

   Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right concierge for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your concierge job on Zippia to find and recruit concierge candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit concierges, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new concierge

   Once you've selected the best concierge candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new concierge. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a concierge?