Concierge resume examples from 2026
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How to write a concierge resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in concierge-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some concierge interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a concierge resume:
- Reservations
- Front Desk
- Customer Service
- Cleanliness
- Good Judgment
- Senior Care
- Phone Calls
- Patients
- Booking
- Guest Service
- Property Management
- Work Ethic
- PET
- Guest Satisfaction
- Incident Reports
- Data Entry
- Strong Customer Service
- Excellent Interpersonal
- Excellent Organizational
- Event Planning
- Cash Handling
- Emergency Situations
- VIP
- Professional Image
- Restaurant Reservations
- Surveillance Cameras
- Scheduling Appointments
- Telephone Calls
- PowerPoint
- Direct Calls
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the concierge position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write concierge experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are examples from great concierge resumes:
Work history example #1
Concierge
Aetna
- Handled customer inquiries and problems by telephone, internet, web-chat or written correspondence.
- Involved communication and interaction with surrounding departments.
- Ensured proper communication between surgery personnel to organize efficient timing of case start times.
- Facilitated regular communications with board members and homeowners.
Work history example #2
Club Concierge
Brookdale Senior Living
- Ensured proper communication between surgery personnel to organize efficient timing of case start times.
- Assisted physicians with usage of the Picture Archive Communication System (PACS).
- Involved communication and interaction with surrounding departments.
- Controlled access to VIP areas of the venue.
- Sustained written/oral communications with Care Mangers pertaining resident's agenda/schedules, and physical presence.
Work history example #3
Leasing Consultant
Riverstone Residential Group
- Experienced with On-Site and Yardi software.
- Managed all internet marketing and development.
- Entered prospect information in tour log, guest cards in Yardi.
- Utilized Yardi, Bluemoon, Entrata systems.
- Expanded and retained client base through regular communication and product promotions.
Work history example #4
Cocktail Server
Chili's
- Trained more than a dozen new employees in every front of house position.
- Operated POS terminal to input and process orders.
- Initiated staff development activities to build relationships and communications.
- Managed quality communication between guests and waitresses.
- Trained Servers/Waitresses/Bartenders Provided restaurant support with timely drink making.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from concierge resumes:
High School Diploma
2016 - 2016
Highlight your concierge certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your concierge resume:
- Certified Management Accountant (CMA)
- Travel and Tourism Professional (TTP)
- Security 5 Certification
- Certified Sales Professional (CSP)
- Certified Medical Office Manager (CMOM)
- Certified Purchasing Card Professional (CPCP)
- Certified Manager Certification (CM)
- Certified Hotel Administrator (CHA)
- Certified Professional, Life and Health Insurance Program (CPLHI)
- Certified Personal Trainer