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Concierge skills for your resume and career

Updated January 8, 2025
4 min read
Concierge example skills
Below we've compiled a list of the most critical concierge skills. We ranked the top skills for concierges based on the percentage of resumes they appeared on. For example, 17.4% of concierge resumes contained reservations as a skill. Continue reading to find out what skills a concierge needs to be successful in the workplace.

15 concierge skills for your resume and career

1. Reservations

Here's how concierges use reservations:
  • Processed group bookings, ensuring accuracy and constant communication with group coordinators to include reservations and billing requirements.
  • Performed sales presentation actions that included booking reservations, assigning sales executives and managing the gifting program.

2. Front Desk

Here's how concierges use front desk:
  • Served as a front desk receptionist, functioned independently to coordinate all necessary arrangements for patients seeking medical care.
  • Front desk security agent ensuring safety of employees and building and provide exceptional customer service to incoming visitors.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how concierges use customer service:
  • Provided exemplary customer service by being customer focused and developing professional relationships with my coworkers and the residents.
  • Supervised customer service staff to enhance partnership with physicians' offices and ensured efficient procedure scheduling.

4. Cleanliness

Here's how concierges use cleanliness:
  • Provided overview of community information, monitor Bistro area for refreshments, music and cleanliness as well as general administrative duties.
  • Maintained the lobby cleanliness and professional appearance.

5. Good Judgment

Here's how concierges use good judgment:
  • Utilized a vigilant eye, good judgment and security experience to ensure the safety of the building premises.
  • Have good judgment, problem solving and good decision making skills and never leave front lobby unattended.

6. Senior Care

Here's how concierges use senior care:
  • Managed a Senior Care department.
  • Led five member caregiver team and coordinated resident treatment for a large and multi-faceted senior care facility.

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7. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how concierges use phone calls:
  • Managed receptionist area, including greeting visitors and responding to telephone calls and in person requests for information
  • Answer inquiries regarding hotel services and registration by answering correspondences and telephone calls.

8. Patients

Here's how concierges use patients:
  • Greeted and guided new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
  • Provided superior customer service to all patients during registration process and family members while patients were in surgery and recovery.

9. Booking

Here's how concierges use booking:
  • Provided preliminary information for potential clients interested in booking events.
  • Updated databases of room availability and aided in booking

10. Guest Service

Here's how concierges use guest service:
  • Administrated and facilitated guest service update reports for all departments responsible for meeting each individual guest's specific requirements.
  • Utilized the GoConcierge.net web-based guest services software to complete bookings and reservations.

11. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how concierges use property management:
  • General lobby oversight, maintaining an appropriate rapport with property management by reporting any problems, tenant concerns and notable activity.
  • Maintained switchboard operations including professionally answering phones, taking messages, and routing calls for Property Management and residents.

12. Work Ethic

Here's how concierges use work ethic:
  • Promoted to lead after showing excellent customer service, incredible attention to detail, and hard work ethic.
  • Experienced and reliable Concierge with a stellar work ethic and guest satisfaction record.

13. PET

Here's how concierges use pet:
  • Completed requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc.).
  • Provided pet care services including potty breaks, walks, feeding and watering, administering medications, and play time.

14. Guest Satisfaction

Here's how concierges use guest satisfaction:
  • Recognized for excellent customer service in Guest Satisfaction Surveys and Event Satisfaction Surveys.
  • Ensured guest satisfaction by assisting with reservations and recommendations around town

15. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how concierges use incident reports:
  • Recorded incident reports on all suspicious or criminal activities and notify appropriate personnel when appropriate.
  • Composed and wrote professional incident reports using vivid detail to accurately portray events.
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List of concierge skills to add to your resume

Concierge skills

The most important skills for a concierge resume and required skills for a concierge to have include:

  • Reservations
  • Front Desk
  • Customer Service
  • Cleanliness
  • Good Judgment
  • Senior Care
  • Phone Calls
  • Patients
  • Booking
  • Guest Service
  • Property Management
  • Work Ethic
  • PET
  • Guest Satisfaction
  • Incident Reports
  • Data Entry
  • Strong Customer Service
  • Excellent Interpersonal
  • Excellent Organizational
  • Event Planning
  • Cash Handling
  • Emergency Situations
  • VIP
  • Professional Image
  • Restaurant Reservations
  • Surveillance Cameras
  • Scheduling Appointments
  • Telephone Calls
  • PowerPoint
  • Direct Calls
  • Administrative Tasks
  • Hotel Guests
  • Local Attractions
  • Exceptional Guest
  • Hotel Services
  • Excellent Guest
  • Guest Relations
  • Spa Services
  • Travel Arrangements
  • Local Events
  • Greeting Guests
  • Security Systems
  • POS
  • Dinner Reservations
  • Guest Complaints
  • Spa Treatments
  • Guest Inquiries
  • Computer System
  • Charm
  • Provide Clerical Support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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