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Top 50 Concierge Skills

Below we've compiled a list of the most important skills for a Concierge. We ranked the top skills based on the percentage of Concierge resumes they appeared on. For example, 21.8% of Concierge resumes contained Customer Service as a skill. Let's find out what skills a Concierge actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Concierge

1. Customer Service
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high Demand
Here's how Customer Service is used in Concierge jobs:
  • Provided exemplary customer service by being customer focused and developing professional relationships with my coworkers and the residents.
  • Provided exemplary customer service in a friendly and professional manner.
  • Provide exceptional customer service to all residents.
  • Sell gift cards, rent out wheel chairs and strollers and professional gift wrapping in the customer service department.
  • Greeted customers, stocked equipment, maintained equipment room with new inventory, customer service.
  • Provide clients with exceptional customer service for the entire travel experience.
  • Provided 5 star customer services to residents and potential clients.
  • Promoted the hotel brand through industry leading customer service training.
  • Assisted in Customer service for NFL representatives and associates.
  • Experience with the public and customer service.
  • Provide exceptional customer service for guests.
  • Prompt and alert Customer Service.
  • Provide administrative services and security for residents Professional, self motivated, reliable, and excellent customer service skills
  • Provided efficient customer service in a timely manner.
  • Assist students, faculty, and staff of Iowa State University * be confident and enjoy working to provide excellent customer service
  • Greeted patrons and addressed patron concerns and questions Provided quality customer service to patrons purchasing at the gift shop and concierge desk
  • Delivered Superior Customer Service by acknowledging residents by name, and greeting customers, residents, and guests.
  • Assisted senior tenants Maintained security among facility including alarms and lock outs Customer Service
  • Provided a variety of customer service tasks for hotel guests and Seattle, WA general public.
  • Perform on-going customer service Stock and systematize cleaning cart ad linen closets on assigned floors.

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164 Customer Service Jobs

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2. Phone Calls
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high Demand
Here's how Phone Calls is used in Concierge jobs:
  • Answered telephone calls and provided information as inquired.
  • Receive, locate, route, send: all telephone calls, messages, and faxes to approximately 100 employees.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Complete general office duties such as screening phone calls, ordering supplies, and sending daily faxes.
  • Handled all phone calls made to the condo; contacted residents when guests or packages arrive.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Screen incoming telephone calls to building tenants and redirect to appropriate parties when available.
  • Answer phone calls, organize schedules, manage space, and interact with clients.
  • Answered phone calls and transferred them to the appropriate teller if needed.
  • Answer guest phone calls throughout the night to provide any needed assistance.
  • Answered incoming phone calls and e-mails with essential information about hotel.
  • Greeted guests, answered phone calls, and made appointments.
  • Answered phone calls, assisted with all questions regarding facility.
  • Answer incoming telephone calls and assist guests accordingly.
  • Answer phone calls regarding guest questions and/or concerns.
  • Answer telephone calls using telephone etiquette.
  • Answered and directed incoming phone calls.
  • Answered and made phone calls in a professional manner.
  • Welcome residents and clients in facility Answering telephone calls promptly and in an appropriate manner Filing Activities Coordinator Dining room services
  • Fax Machine Answer phone calls Security Shipping/Receiving Scan packages Greeter Word, Excel (Spreadsheet)

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2 Phone Calls Jobs

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3. Front Desk
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high Demand
Here's how Front Desk is used in Concierge jobs:
  • Front desk responsibilities includes answering telephone calls with professional etiquette, receiving and storing packages.
  • Cross-Trained: Front Desk and Back Office; answer phones in a friendly confident manner while updating customer information.
  • Front Desk Duties: answering main call circuit of inquiries and residents and transferring calls to correct departments.
  • Work closely with front VIP, Front Desk, Guest Services, Group Reservations and Transportation
  • Experience in front desk check-in, policy reinforcement, processing retail transactions, and scheduling
  • Assisted with front desk duties; check-ins and check outs and issued room keys.
  • Performed all duties of the front desk in the Independent Living unit.
  • Greeted residents, visitors, and guests as front desk associate.
  • Worked front desk, duties: lobby operations and tenant concerns.
  • Front Desk Attendant, answered phones, packages and resident needs.
  • Front desk responsibilities for luxury apartment building in Fells Point.
  • Front desk greeter for patients and their family members.
  • Assist with Front Desk with checking in process
  • Represented facility at front desk.
  • Maintain a clean and orderly front desk, lobby area, and storage closets where applicable Document issues on Accident/Incident Reports.
  • Managed front desk area of this busy senior care facility while effectively handling all client, visitor and colleague inquiries
  • Coordinated the front desk, bell stand shuttle and security Arranged ski rentals, lift tickets and ski lessons
  • Front Desk - Welcome Customers/Passengers Purchase & Stock Supplies - Stock Storage Cabinets - Errands
  • Transfer calls to front desk, emgineering, and security.
  • Worked at front desk greeting clients -Provided clients with room service

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88 Front Desk Jobs

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4. Guest Satisfaction
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high Demand
Here's how Guest Satisfaction is used in Concierge jobs:
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Provided exemplary customer service to ensure guest satisfaction.
  • Act as a liaison between Wynn | Encore Resort and business' around the world to ensure guest satisfaction.
  • Created detailed itineraries, intensive follow through on vendor and guest satisfaction, and resolved challenging situations as needed.
  • Helped ensure guest satisfaction and improve departmental efficiency during heavy customer service contact with thousands of guests each year.
  • Contributed to improving hotel guest satisfaction by 85% by exceeding their service expectations via proactive action.
  • Own all requests and complaints, resolve issues immediately and follow up to ensure guest satisfaction.
  • Contacted housekeeping or maintenance staff when guests reported problems and made follow-up contact for guest satisfactions.
  • Serve as Shift Leader, monitor and direct staff activities to insure resident and guest satisfaction.
  • Ensured guest satisfaction by directing greeting the guest upon arrival to the studio.
  • Handle guest complaints by following the hotel procedure and ensuring guest satisfaction.
  • Ensured that 100% guest satisfaction is achieved with every guest stay
  • Handle all guest complaints by following through to ensure guest satisfaction.
  • Organized room reservations and requests, while ensuring overall guest satisfaction.
  • Interacted with all departments to provide superior guest satisfaction.
  • Interacted with clients to ensure total guest satisfaction.
  • Increased guest satisfaction scores by 30% by creating vacation itineraries Awarded Manor Club Associate of the Month - Feb 2010.
  • Logged in packages for residents Help solved all major residents/guest issues, resulting increase resident/guest satisfactions and returns.
  • Multi-tasked at all times to ensure the highest level of guest satisfaction.
  • Received extensive on-going training throughout my tenure on customer and guest satisfaction.

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3 Guest Satisfaction Jobs

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5. Spa Services
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high Demand
Here's how Spa Services is used in Concierge jobs:
  • Recommend, up-sell and promote appropriate spa services, products and wellness options for each guest.
  • Coordinated bookings for spa services and managed the flow of communication between service providers and guests.
  • Schedule Services for all spa treatments and assists guests in selecting spa services and retail products.
  • Researched the various types of spa therapies and treatments to be better informed of spa services.
  • Evaluate spa services, including reservation, massage, body treatment, and overall services.
  • Schedule spa services and review daily for accuracy and quality control using Spa Soft software.
  • Promoted spa services on an ongoing basis, generating 17% increased volume and profitability.
  • Informed guests of spa services, programs and activities over the phone and in person.
  • Demonstrate knowledge of salon and spa services, salon professional levels, and pricing.
  • Complete all register transactions for all spa services provided Suggest and prescribe retail products.
  • Arranged theater tickets, tours, and spa services for hotel guests.
  • Explained spa services and protocols, benefits of applications and risks.
  • Arrange restaurants reservations, spa services, night clubs, etc.
  • Worked to drive up-sells in spa services by 5%.
  • Book hotel reservations, amenity orders and spa services.
  • Check guests in and out of spa services.
  • Processed guest credit card information for spa services.
  • Utilized Microsoft Excel, Micros Financial System, and SpaPro, a scheduling program Greeted clients and prepared them for spa services
  • Arrange and manage all guests 'reservations for spa services, entertainment, restaurant, nightclubs and local events.
  • relocated from Los Angeles to Hawaii) Book and suggest beach activities, dining, shows and spa services for guests.

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6. Special Events
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high Demand
Here's how Special Events is used in Concierge jobs:
  • Support Marketing Director on the implementation of any marketing initiatives, including seasonal programs and special events.
  • Bring an innovative touch to special events planning and catering including developing creative/seasonal menus for clients.
  • Make reservations for patron, such as dinner, spa treatments, golf tee times and obtain tickets for special events.
  • Provided excellent customer service to the guests in the suites at Lincoln Financial Field during games and other special events.
  • Planned special events, parties, and meetings, which included booking musicians and celebrities to appear.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Help guest with any questions or concerns, sold lottery tickets, help organized special events.
  • Photographed setup of special events, including weddings, parties, and conventions.
  • Created all copies for daily menus, activities and special events.
  • Managed reservations for lunch, dinner, and special events.
  • Place residents complaints or booked special events if needed.
  • Arranged equipment and necessary items for special events.
  • Planned and hosted special events on-site.
  • Planned and coordinated special events.
  • Assist casino hosts, VIP, Mlife, Special Events, Box Office and other departments with information regarding casino guests.
  • Organize special events coordinating with the property manager and announce to the residents Received Spirit of Service Award.
  • Created flyers for special events and posted around clubhouse.
  • Make dining reservations for guests Obtain tickets to special events Provide information about local attractions, sight-seeing, shopping etc.
  • Greet and Meet customers upon arrival assist with floor layouts Securing areas during special events Thank customers for stopping by
  • Assisted in planning and executing special events (ie.

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8 Special Events Jobs

No jobs at selected location

7. VIP
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high Demand
Here's how VIP is used in Concierge jobs:
  • Practice telephone etiquette standards as established by Casino VIP department.
  • Welcomed hotel VIP s and Marriott Rewards Members accessing the hotel s club lounge each morning for breakfast service.
  • Maintain the whole upper section and VIP Suites with customer service and the delivery of food and alcohol.
  • Set up all phases of travel for VIP clients (Transportation, Hotel, Tours and Events)
  • Checked guests in/out, reviewed VIP arrivals daily, promoted hotel facilities and services.
  • Assisted in planning and executing large scale promotional events for VIP clients.
  • Handled all VIP accommodation, reservations and any requests they may have.
  • Provide customer service to VIP members of the Hancock Bank Club.
  • Escort VIP clients to appropriate area and provide assistance as needed.
  • Maintain customer service and overall happiness of VIP guests attending shows.
  • Provided concierge services and customer relations to high profile guests/VIP.
  • Managed the VIP lounge unsupervised performing light secretarial duties.
  • Re-designed how the guests arrived at the VIP Entrance.
  • Prepared check-in requirements for VIP arrivals.
  • Provided valet parking for VIP clients.
  • Work with VIP Manager to assist with major film/tv productions, conferences, talent handling and special Galas, i.e.
  • Developed an exclusive VIP program with local businesses that provided the residents with incentives to patronize them.
  • Maintained coffee and hors d'oeuvre service in the VIP Concierge lounge daily.
  • Arranged VIP Broadway tickets reservations offered to guests through third party vendors.
  • FRONT DESK AGENT Greeted guests attending special VIP Club.

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30 VIP Jobs

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8. Data Entry
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high Demand
Here's how Data Entry is used in Concierge jobs:
  • Processed and sorted incoming mail and completed all data entry/computer requirements on a daily basis.
  • Complete all data entry/computer requirements accurately on a daily basis.
  • Greeted guests, answered telephones, accepted and sorted mail, data entry, customer relations, and photographed marketing events.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the concierge.
  • Cross sell company services, data entry, customer service, strong cash handling, assist with cash shipments.
  • Utilized Microsoft Office for multiple application such data entry, database management, and document creation.
  • Submit weekly reports and perform administrative duties such as audits, filing, and data entry.
  • Take ownership of all data entry in the system due to the confidently information.
  • Assist managers with creative projects and data entry, filing and general task.
  • Utilized People Soft database system for data entry and to manage customer files
  • Assisted Feedback Services with data entry of patient surveys with follow up.
  • Maintain resident information logs and package logs (data entry) daily.
  • Conducted data entry, and arranged special services for residents.
  • Managed clerical duties and assisted with data entry spreadsheets.
  • front desk, guest relations, answer phones, clerical, hostess, reservations, data entry, email, correspondence
  • Contacted HR personnel to verify employment of cardholders Assisted employers/customers with account discrepancies Performed data entry into the system
  • Performed clerical and administrative duties Answered multi-line phones and provided client data entry.
  • Schedule, reschedule and cancel appointments Data Entry Report to supervisor after every shift
  • answer phones, assists guests, data entry, resoloved guest issues
  • Greeted residents Used data entry (Buildinglink.com, Yardi.com, etc.)

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1 Data Entry Jobs

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9. Travel Arrangements
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high Demand
Here's how Travel Arrangements is used in Concierge jobs:
  • Answered customer inquiries, assisted guests with necessary travel arrangements and identified creative solutions to resolve problems.
  • Completed dining and entertainment reservations, coordinated travel arrangements for trips and tours.
  • Create memorable travel experiences by booking domestic and international travel arrangements.
  • Organized domestic and international travel arrangements.
  • Booked and/or confirmed travel arrangements.
  • Organize and manage meetings and events, make hotel and travel arrangements, and provide hospitality services.
  • Assisted guests with travel arrangements, tours, rental cars, reservations and special event ticketing.
  • Organized any needed travel arrangements including private plane charters, airport transportation, and bus charters.
  • Coordinate travel arrangements, entertainment plans, car services, local amenities and dry cleaning services.
  • Validate parking, order flowers arrangements, and make travel arrangements for guest and employees.
  • Planned travel arrangements for over 200 guests in an 8 hour period time.
  • Make travel arrangements, order food, and print out game tickets/travel.
  • Assist guests with suggestions for dinner, entertainment, and travel arrangements.
  • Assist Platinum guest with reservations, travel arrangements, and local destinations.
  • Help guest with travel arrangements and provide resolution for any conflicts.
  • Travel, Transportation and Tourism Assist guest with local travel arrangements.
  • Organized tenant restaurant, hotel and travel arrangements.
  • Make travel arrangements for sightseeing or other tours.
  • Facilitated dinner reservations, travel arrangements, and vendor services.
  • Handled and endless list of guest requests, including but not limited to: o Making travel arrangements.

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1 Travel Arrangements Jobs

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10. Restaurant Reservations
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high Demand
Here's how Restaurant Reservations is used in Concierge jobs:
  • Monitored online restaurant reservations to avoid overbooking, responsible for updating online event calendar for guests.
  • Customized guests vacation experience by booking activities, restaurant reservations and spa services.
  • Assist residents with restaurant reservations.
  • Processed restaurant reservations for guest.
  • Arranged top of the line restaurant reservations upon request and followed up with the patrons to ensure exceptional dining experience.
  • Procure nightclub entry, restaurant reservations, show /special event tickets, various means of transportation and group tours.
  • Secured in-demand restaurant reservations, arrange theater tickets, plan transportation transfers, and create detailed guest itineraries.
  • Established budgets, negotiated with local suppliers, completed transportation, event, accommodation, and restaurant reservations.
  • Assist guests with restaurant reservations, tours, transportation, tickets and general information about the city.
  • Provided services including, but not limited to restaurant reservations, recreation requests, and floral orders.
  • Booked restaurant reservations, transportation, tickets to special events, and tours of local city attractions.
  • Assist in arranging restaurant reservations, on and off property activities and limousines as needed.
  • Ticket sales, transportation arrangements, customer service, local city knowledge, restaurant reservations
  • Book tours, shows, restaurant reservations, cash handling and transportation.
  • Arranged restaurant reservations and obtain tickets for events.
  • Make restaurant reservations; arrange transportation, schedule tours, plan trips and amenities for in house and future guests.
  • Assisted all residents with any inquiries they may have including; restaurant reservations, transportation, shipping coordination.
  • Arranged air travel, limousine service and restaurant reservations.
  • Provide premium guest services by enlightening guests of theater amenities Supply facility tours Deliver ticket sales Arrange restaurant reservations and transportation services
  • Coordinated excursions for guests Restaurant reservations Auto rentals Tickets for special events

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34 Restaurant Reservations Jobs

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11. Dinner Service
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high Demand
Here's how Dinner Service is used in Concierge jobs:
  • Set up and organize breakfast and Dinner service for Platinum and Gold Members.

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12. Communication
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high Demand
Here's how Communication is used in Concierge jobs:
  • Manage team responsible for designing, writing and publishing internal office communications.
  • Provide residents with community communication via computer portal or postings.
  • Identified and documented the best communication methods of each salesperson.
  • Open communication pathways between patients/guests and our internal customers.
  • Provided excellent written and verbal communication skills thoroughly.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Created a daily log through OneDrive Calendar - Resident communication, deliveries, complaints and service requests.
  • Anticipate guest needs for effectual communication with guests to arrange vendor accommodations, arrangements, or gifts.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority prospects.
  • Operated fax, scan and copy machine; created newsletters and monthly communications for hotel staff
  • Act as a medium of communication for residents and management when management is not on-site.
  • Responded to telephone and email communications from clients in an efficient and professional manner.
  • Oversee all communications: mail, e-mail, social media, and telephone.
  • Record events in the communication log to share with next concierge & Management.
  • Maintain communication with all departments via phones, email, and 2-way radios.
  • Provide personal interface and communication link between the guest and the spa staff.
  • Maintain shift log of events, communication log and appointments.
  • Managed quality communication, customer support and product representation.
  • Improved on multi-departmental communication by using MS Outlook.
  • Direct communication with celebrities, princes, princesses, governors, mayors, chairmen, and CEOs across the globe.

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76 Communication Jobs

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13. Scheduling Appointments
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high Demand
Here's how Scheduling Appointments is used in Concierge jobs:
  • Answer a high volume of incoming calls, scheduling appointments and providing technical service/general information.
  • Supported the leasing office by scheduling appointments and providing detailed building information to prospects residents
  • Experienced in scheduling appointments for domestic and personal services.
  • Provided and arranged residents' scheduling appointments and activities.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Assist the sales and marketing department in creating promotional materials, scheduling appointments, and organizing tours of the community.
  • Assisted guests with scheduling appointments, special events and managed the schedules of the staff which included six therapists.
  • Provided customer service in answering phone calls, taking messages, scheduling appointments, and forming daily reports.
  • Performed office duties such as receiving and screening calls, scheduling appointments, and preparing incident reports.
  • Assisted residents with scheduling appointments, reservations, airline tickets, and deliveries for them.
  • Assisted in activity planning, assisted in payroll, assisted in scheduling appointments for administrator.
  • Assist clients with general tasks such as scheduling appointments to researching information.
  • Assist guests by scheduling appointments and in selecting spa services and retail.
  • Secure and maintained a high rise condominium Assisted in scheduling appointments and public relations matters
  • Handle several day to day administrative tasks including scheduling appointments, assist with event coordination, and adhere to customer requests.
  • Oversee operations for the spa and fitness center including scheduling appointments, designing flyers for classes and special functions.
  • Increase customer sales representative relation Manage phones for scheduling appointments and giving information to customers Knowledge of computers and some electronics

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2 Scheduling Appointments Jobs

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14. Special Requests
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high Demand
Here's how Special Requests is used in Concierge jobs:
  • Coordinated amenity requests and special requests.
  • Respond to guest special requests including room amenities, florists, car services, dinner reservations, engagements and birthdays.
  • Initiated work orders for maintenance, housekeeping, transportation and other special requests by patients, guests, or staff.
  • Exhibited front desk managerial skills, including phone calls, messages, visitors, deliveries and special requests.
  • Communicated with hotel guests via emails prior to their stay in order to accommodate for any special requests.
  • Provided direct customer care to residents by scheduling transportation, dry cleaning pickups, and special requests.
  • Handle all guest interactions with the highest level of hospitality and accommodate special requests whenever possible.
  • Responded to special requests from guests with unique needs and follows up to ensure satisfaction.
  • Attended to special requests of high profile residents, which included royalty and celebrities.
  • Address lodging requirements, special requests, transportation scheduling, and billing for guests.
  • Assist guests with special requests/ errands, suggestions and reservations during their visits.
  • Answered incoming calls, addressed inquiries and assisted with special requests.
  • Assisted patrons with any special requests during their visits.
  • Register VIP arrivals, and departures for special requests.
  • Reviewed all arrivals noting any special requests or challenges.
  • Handled reservation bookings, accommodated guests' special requests.
  • Carry out daily special requests.
  • Partner with Loyalty Ambassador to ensure all members of the Omni Loyalty program needs and special requests are met.
  • Assisted guests with any special requests during their visits Improved customer service ratings through effective customer service.
  • Managed incoming and outgoing calls Scheduled and confirmed transportation appointments Assisted guests with any special requests during their visits.

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5 Special Requests Jobs

No jobs at selected location

15. Resident Care
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average Demand
Here's how Resident Care is used in Concierge jobs:
  • Maintain confidentiality of all resident care information including protected health information.
  • Provided primary resident care and assistance with daily living activities.
  • Interfaced and assisted staff to ensure proper resident care, and assisted emergency personnel to ensure resident safety.
  • Worked directly with upper management such as Business Office Director, Resident Care Director and Executive Director.
  • Assisted with resident care needs when needed.
  • Coordinated new employee onboarding and orientations, resident care staff scheduling and resident billing.

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3 Resident Care Jobs

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16. Local Features
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average Demand
Here's how Local Features is used in Concierge jobs:
  • Assist visitors with information about local features regarding the establishment.
  • Provided information about local features and recreational destinations
  • Provide information about local features: shopping, dining, nightlife, recreational destinations, public transportation, etc.
  • Provide information about local features such as resident appointments, making calls to family members, and recreational destinations.
  • Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
  • Provide information about local features such as, dining, hotels, and taxi cabs.
  • Inform guests regarding local features including, shopping, dining, nightlife and recreational destinations.
  • Provided information to guests regarding local features such as shopping, dining, etc.
  • Provide local features, shopping, dining, nightlife, recreational destinations and directions.
  • Provided information regarding hotel amenities, local features, and sightseeing areas.
  • Communicated with patrons to inform them of local features and recreational activities.
  • Provided information about local features within the local area.
  • Provided information about destinations and directions to local features, making arrangements for transportation.
  • Provide Information about local features, such as shopping, dining,nightlife, or recreational destinations.
  • Provide information about local features Make travel arrangements for sightseeing or other tours.
  • Greet guest * Answer phones * Receive, store, and deliver mail * Provide information about local features

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1 Local Features Jobs

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17. Property Management
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average Demand
Here's how Property Management is used in Concierge jobs:
  • Demonstrated rapid problem solving and strategic thinking to manage abrupt and varying circumstances related to property management
  • Assisted in property management, interacting with residents to ensure positive relationships and hospitality experiences.
  • Multiplied CUI accounts by organizing and executing tenant appreciation events for the property management.
  • Provided exemplary customer service and administrative support for a property management company.
  • Finalized daily requirements through property management system and duties from guest services.
  • Serve as liaison between property management and residents of co-op condominium owners.
  • Coordinated with in-field contractors and property management teams to maintain residences.
  • Function as ultimate liaison between residents and property management.
  • Performed clerical duties for property management.
  • Planned and coordinated the admission process for senior residents as well as worked with vendors for property management.
  • Provided support to Property Management with daily operations, building functions and events.
  • Make phone calls per Property Management to correct issues within the building.
  • Act as a liaison between the residents and the property management.
  • Answered and directed phone calls to property management and leasing.
  • Have a general knowledge of property management policies and procedures.
  • Advised CBRE property management on practical and technical policies and procedures, property improvement, and construction management.
  • Communicate residents concerns to property management and Tillingers corporate office.
  • Maintained relationships with local marina management, hotel concierge staff and property management companies throughout the greater Ft. Lauderdale area.
  • Work closely with property management to insure that building goals and directives are being met.
  • Created friendships and trust amongst the tenants and property management.

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17 Property Management Jobs

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18. Security Cameras
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average Demand
Here's how Security Cameras is used in Concierge jobs:
  • Announced visitors, answered telephone and provided information, monitored building's security cameras and patrolled floors.
  • Monitored security cameras; conducted hourly rounds and recorded all activity into daily log.
  • Maintain building security by monitoring front desk security cameras.- Monitor safety of common areas.
  • Monitored security cameras and contacted security team to prevent or rectify concerns.
  • Monitored the security cameras at all times for any suspicious unusual activities.
  • Monitor security cameras for elevators, common areas and garage.
  • Monitored security cameras to provide safety for apartment.
  • Monitored security cameras and emergency call line.
  • Monitored security cameras and reported incidents.
  • Monitor all security cameras/ screens.
  • Controlled and monitored security cameras.
  • Monitor security cameras and systems, and any other services required for maintaining a first-class level of resident safety.
  • Patrol the halls, exterior of buildings as well as multiple off-sites and monitor security cameras.
  • Monitored up to 32 security cameras covering the interior and exterior grounds of the building.
  • Ensured safety of the residents by monitoring visitor and parking logs and security cameras.
  • Accept and sign for packages/deliveries, field calls, monitor security cameras, etc.
  • Monitored security cameras to maintain a safe environment for tenants and their guests.
  • Assisted residents with necessitates at Front Desk Watched security cameras in the security room also assisted with package logistics.
  • Monitored visitors, security cameras and maintained the Visitor's book.
  • Assured that work order forms were maintained and routed appropriately Oversaw Front Desk Monitored security cameras Responsible for collecting and distributing parcels

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19. Recreational Destinations
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average Demand
Here's how Recreational Destinations is used in Concierge jobs:
  • Provided information about New York City features such as shopping, dining,nightlife, and recreational destinations.
  • Provide information about local events, shopping, nightlife, and recreational destinations, made travel arrangements.

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1 Recreational Destinations Jobs

No jobs at selected location

20. Internet
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average Demand
Here's how Internet is used in Concierge jobs:
  • Helped locate information via internet for residents.
  • Demonstrate educational functions and internet browser.
  • Entered work requests on behalf of residents for their apartments, answered phones and internet postings.
  • Accepted inbound calls and provided answers to visitors' requests using the Internet and other resources.
  • Research the Internet for highly rated eating establishments as well as dine at various restaurants.
  • Used the internet and other research tools to gather data and send information to clients.
  • Use of iPad tablets, email, excel, and internet was used daily.
  • Support for Internet connection (Wired and Wi-Fi) and home and travel locations.
  • Establish connections with new clients through phone, internet, and in-person conversations.
  • Organize and execute all outreach marketing and internet advertising for the property.
  • Helped setup & troubleshoot Internet and wireless network for new residents.
  • Provided customer service via phone, internet, and in person.
  • Place orders for new cable, internet and home phone customers.
  • Researched what customer required via internet and other resources.
  • Service Internet, cable, and phone to communities.
  • Researched client requests using the Internet and other resources.
  • Managed networking via Microsoft office and Internet.
  • Scheduled customer and sales bike pick-ups and deliveries for our tow truck driver using Mapquest via the internet.
  • Provide onsite technical support for internet, phone, and cable.
  • Complete Internet Requests Complete bookings for the spa Office work

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21. Local Businesses
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Here's how Local Businesses is used in Concierge jobs:
  • Consulted with local businesses to implement sustainable practices.
  • Establish and maintain corporate relationships with local businesses.
  • Booked various reservations with local businesses and restaurants.
  • Developed and maintained relationships with local businesses.
  • Promote store offerings to local businesses
  • Worked with several local businesses and advised them on social media management as well as assisted them in finding reliable employees.
  • Enhance the customer experience by guiding developers, local businesses and citizens through the development review, approval and permitting processes.
  • Reach out to local businesses to provide discounts or set up events for the residents, on a monthly basis.
  • Learned how to work alongside local businesses to promote their products to our guests while promoting the resort simultaneously.
  • Initiated vibrant relationships with local businesses, conceiving and writing blogs to increase new trade and web presence.
  • Work as a Liaison between local businesses and Great Wolf Lodge through ongoing site visits and sales calls.
  • Promoted to business team member, were we dealt with local businesses to understand there business needs.
  • Helped develop marketing strategies for the property via online and through personal contact with local businesses.
  • Worked closely with the public and local businesses to coordinate experiences and opportunities for guests.
  • Provide recommendations about activities or local businesses such as restaurants, venues and special events.
  • Developed stellar relationships with local businesses to provide the best services to our guests.
  • Work closely with the outdoor pursuits and local businesses to plan daily itineraries.
  • Communicate with local businesses to provide services to the hotel patronage.

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22. Daily Activities
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average Demand
Here's how Daily Activities is used in Concierge jobs:
  • Managed the overall operation and daily activities.
  • Reported daily activities, such as maintenance issues/concerns, to provide a comfortable and secure environment for tenants and visitors.
  • Managed daily activities such as; multiple phone lines, distributed faxes, and greeted clients entering the building.
  • Maintain logbooks for visitors, contractors, keys, elevators, incidents reports and daily activities.
  • Maintained reports of daily activities such as property damage or unusual occurrences.
  • Maintain a positive attitude throughout the various daily activities and events.
  • Keep records of daily activities concerning residents and visitors.
  • Provided motivation and support for all daily activities.
  • Lead residents in numerous daily activities.
  • Perform daily activities with residents.
  • Assist residents with daily activities.
  • Coordinate and plan daily activities for elder residents Dementia unit trained activity professional w/ experience dealing with aggressive residents.
  • Maintain and upload all packaging deliveries into Mybuilding.org database including reports of daily activities and any irregular incidents.
  • Handle day to day customer service responsibilities organize packages answer multi line phones record daily activities
  • Help coordinate repairs or any concerns brought to management, and Overseeing daily activities in any of the event rooms.
  • Job duties include: Maintaining a constant, detailed log of daily activities.
  • Supported daily activities of five estheticians and two massage therapists.
  • Screen guests Answer phone Review security monitors Secure premises Make rounds throughout building Enter daily activities performed in log entry
  • Answer phone calls on multiple lines Direct daily activities for residents Make copies, prepare mail Lead tours
  • Answer Phones Sign in various packages from different carriers Resolve residents complaints Document daily activities

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1 Daily Activities Jobs

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23. Incident Reports
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average Demand
Here's how Incident Reports is used in Concierge jobs:
  • Composed and wrote professional incident reports using vivid detail to accurately portray events.
  • Generated incident reports for emergency and non-emergency events for building property.
  • Logged hourly reports and incident reports for supervisor and building management.
  • Prepared and documented incident reports.
  • Created thorough incident reports based on issue reported by resident, guest, management, or security company.
  • Prepare incident reports, daily logs, verify parking and patrol assigned areas to ensure safety.
  • Assisted Manager with processing and collecting rent, as well as weekly invoicing and incident reports.
  • Update requests in BuildingLink(resident portal), release KeyTrak, compose incident reports when necessary
  • Maintain records of visitors, contractors, keys, elevators, incident reports, daily activities.
  • Assisted in all emergencies, also kept logbook up to date and wrote incident reports.
  • Expected to produce a nightly (daily) reports and incident reports as needed.
  • Utilized GuestWare to track guests' preferences, incident reports, and spending habits.
  • Ensured that incident reports, concern reports and other appropriate communication had been completed.
  • Prepare incident reports and maintain log book in a professional and informative manner.
  • Assisted in all emergencies and kept logbook update and wrote incident reports.
  • Document issues on Accident/Incident Reports.
  • Prepared daily/ monthly activity and incident reports for luxury condominiums Managed/ supervised security team and valet personnel.
  • Performed shift reports, incident reports Produced amenity reservations
  • Documented response and outcomes Wrote and prepared work orders, incident reports, and concern reports.
  • Respond to resident requests, ensure receipt of packages Adhere to building policies, prepare incident reports

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24. Emergency Situations
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average Demand
Here's how Emergency Situations is used in Concierge jobs:
  • Stepped in to provide uninterrupted service during crisis situations, including working back-to-back shifts during such emergency situations as Hurricane Irene.
  • Provided security for community by monitoring all cameras and responding to medical alert pendants for residents in emergency situations.
  • Recognized for the ability to resolve emergency situations and maintaining good customer relations.
  • Informed the property management office of maintenance requests and emergency situations.
  • Handle security issues or emergency situations appropriately.
  • Respond to emergency situations following guidelines.
  • Handle emergency situations in a safe effective and responsible manner.
  • Resolved guest issues that arose and responded to emergency situations.
  • Respond to emergency situations in a timely and efficient manner.
  • Handled emergency situations in a calm and efficient manner.
  • Respond and handle emergency situations that may arise.
  • Assist in emergency situations if needed.
  • Assisted residents with special requests, maintenance issues, scheduling deliveries and moving Assisted residents in emergency situations
  • Directed appropriate steps during emergency situations resulting to prepared staff and safer environment.
  • Greet, assist and direct attendees including handling emergency situations * Communicate with and assist security to maintain a safe environment
  • Maintain a log book in a professional and informative manner.Train and handle emergency situations in a calm and efficient manner.
  • Make attempts to solve residents' concerns Handle emergency situations in a calm efficient and appropriate manner
  • Answer incoming calls * Handle emergency situations as well as resident needs.
  • Handle emergency situations in an efficient manner.
  • Provided excellent customer service Monitored emergency situations among residents Answered phones and connected calls

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2 Emergency Situations Jobs

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25. Cctv
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average Demand
Here's how Cctv is used in Concierge jobs:
  • Monitor CCTV/security LCD; operate Network Client and American Dynamics touch tracker controller/advanced dome controller.
  • Review CCTV monitors for unauthorized activity.
  • Monitored and operated CCTV cameras.
  • Monitor CCTV cameras, sign in all guest, sign and take him all mail and packages, tour facility hourly.
  • Maintained lobby, monitored CCTV system, logged in all deliveries from package to dry cleaning.
  • Monitor CCTV systems, fire alarms panel, and telephone & radio communications.
  • Observe customers CCTV HAS and alarm system customer Service, Handle Switchboard.
  • Monitored CCTV as well as the lobby and front door area.
  • Monitored the Closed Circuit TV (CCTV) surveillance equipment.
  • Monitor CCTV (camera control television system).
  • Announce all visitors and constantly watch CCTV apparatus.
  • Monitored CCTV camera system, patrolled property.
  • Monitored all activity from CCTV cameras.
  • Monitor CCTV and entry access equipment.
  • Monitored Lobby via CCTV surveillance camera.
  • Observe CCTV monitors for suspicious activities
  • Process Inbound and Out Bound Packages Monitor Security CCTV at Front Desk.
  • Learned how to monitor cctv video cameras.
  • Monitored lobby traffic/CCTVs for suspicious activity Verified and recorded visitor, contractor and vendor information
  • Answer resident calls Monitor CCTV Log in and out packages Patrol the building

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26. Temporary Basis
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average Demand
Here's how Temporary Basis is used in Concierge jobs:
  • Receive, store and deliver luggage and mail as well as perform office duties on a temporary basis when needed.
  • Perform office as well as back of house duties on a temporary basis.
  • Perform office duties on a temporary basis when needed.
  • Perform office duties on a temporary basis when needed.Pick up and deliver items, or run errands for guests.Airport pickup/Drop-off

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27. Special Arrangements
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average Demand
Here's how Special Arrangements is used in Concierge jobs:
  • Respond to guest request for special arrangements or services by making arrangements or identifying appropriate providers.
  • Coordinated all resident/guest requests for special arrangements or services.
  • Coordinated daily requests and any special arrangements.
  • Utilized a variety of software programs to accurately input special arrangements the guest had made and to assure proper billing.
  • Respond to guest requests for special arrangements for services (e.g., transportation, reservations, and dry cleaning).
  • Respond to guest requests for special arrangements or services (ex., transportation, reservations, tours, etc.)
  • Assist guests in person or by phone in making any reservation or special arrangements during their stay.
  • Coordinated and managed requests for special arrangements such as parties or meetings with the Real Estate Agents.
  • Provided information, reservations, special arrangements, events and packages for guests during the Millennium.
  • Provide information to guest/visitor inquiries; coordinate all guest requests for special arrangements or services.
  • Coordinate and manage requests for special arrangements from all tenants as needed.
  • Followed up on inquiries; coordinated requests for special arrangements.
  • Respond to resident requests for special arrangements or services.
  • Coordinate and manage requests for special arrangements.
  • Receive and fulfill special arrangements.
  • Coordinate and manage requests for special arrangements Execute service recovery to retain customers
  • Coordinate and manage requests for special arrangements Train and handle emergency situations in a calm and efficient manner.
  • Follow up on guest inquiries Coordinate and manage requests for special arrangements Estimated cost of trip, including transportation and accommodations.
  • Greet guests as they arrive and depart Follow up on guest inquiries Coordinate and manage requests for special arrangements
  • Follow up on guest inquiries Coordinated and managed requests for special arrangements Escorted guests to their assigned rooms

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43 Special Arrangements Jobs

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28. Local Attractions
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average Demand
Here's how Local Attractions is used in Concierge jobs:
  • Assisted community members with inquiries regarding travel accommodations, dining, local attractions and recreational destinations.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Provide clients with information surrounding local attractions/destinations-hotels, dining, and recreational.
  • Assisted customers with general information on local attractions, entertainment and dining.
  • Provide information regarding hotel and local attractions.
  • Created a Concierge resource book to provide residents and Concierge staff with restaurant menus, maps and information on local attractions
  • Answer guests' questions, giving directions, and making detailed recommendations for local attractions.
  • Provide information about local attractions, shopping and points of interest in the city.
  • Recommend restaurant and other local attractions to guests, and make reservations as needed.
  • Provided excellent service for guest including information on the hotel and local attractions.
  • Procured Broadway tickets and assisted with local attractions and directions throughout the city.
  • Assist guests with questions regarding local attractions, restaurants and entertainment venues.
  • Provide information on shopping, dining, events, and local attractions.
  • Assist Visitors and Tourist in finding local attractions and make reservations.
  • Gain significant insight of current and upcoming local attractions and events.
  • Provide information about local attractions, mode of transport, etc.
  • Recommend local attractions and restaurants in the city.
  • Recommend local attractions and events to visitors.
  • Coordinate and obtain dinning reservations, socical activities, special events and tours of local attractions.
  • Arrange tickets for theatre, sporting events and local attractions .

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22 Local Attractions Jobs

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29. Local Area
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average Demand
Here's how Local Area is used in Concierge jobs:
  • Facilitated special requests for transportation, reservations, appointments, tickets to major events, and local area information/maps
  • Provided excellent walking/transportation directions to all local areas of attraction.
  • Provided local area information to residents.
  • Serve as a key informational resource on local area attractions, shopping, entertainment, transportation, and related services.
  • Provide information pertaining to local area regarding services, points of interest and transport methods and car rental.
  • Educated the guest on the local area, hotel property and amenities, and services available to them.
  • Booked dinner reservations, golf course tee times and helped suggest local area attractions for visitors to enjoy.
  • Provide concierge service by giving directions, maintaining updated information on local area attractions and special events.
  • Provide updated information about the local area such as: shopping, dining, and recreational destinations.
  • Inform patients and their families of services available to them in the hospital and local area.
  • Gather information about the local area and events to provide the residents and their guests with.
  • Assist guests with directions to rooms, outlets and services throughout the hotel and local area.
  • Provide guests with extensive information on the local area, hotel, and directions.
  • Assist patrons at hotel, providing first-hand knowledge of local area and facility.
  • Assisted hotel guests in planning activities and enjoying the local area and hotel.
  • Transport guests about premises or local areas in car or motorized cart.
  • Enhanced customer service and brand relations with guests and local area businesses.
  • Provide information on the hotel, local area and nearby attractions.
  • Assist guests with making arrangements for activities in the local area.
  • Maintain current knowledge of local area, attractions and events.

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2 Local Area Jobs

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30. Access Control
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low Demand
Here's how Access Control is used in Concierge jobs:
  • Supported building and condo access control and monitored security status through electronic security systems; responded to incidents of resident lock-out.
  • Monitored proper functioning of access control systems and evaluated all operational policies and procedures.
  • Maintained general lobby access control in order to provide building security.
  • Provide access control support for Security Officers, verify access badges, issue and upgrade access levels for C*Cure system badges.
  • Provide access control services and remain vigilant of non-residents and their purpose for being on property.
  • Performed security duties such as enforcing of building rules and monitoring of CCTV cameras/maintaining access control.
  • Provide access control, enforce rules, and act as a go-between for residents.
  • Access Control, check in visitors, and assist with directions and problem solving.
  • Access control: assisted and directed visitors/controlled access of visitors to the site.
  • Monitor access control, acknowledging and greeting all residents and guests.
  • Maintain access control through register logs, visitor passes.
  • Post and patrol to maintain building access control.
  • Maintain access control procedures set by building management.
  • Facilitated Access Control for Club Suites.
  • Maintain access control to building.
  • Review access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
  • Job Duties: Door Man at The Capri Condominium Responsible for access control of deliveries and visitors.
  • Contracted service Duties: Concierge, Access Control, Physical Security, Assist Guests and Residents
  • Full Knowledge of the Puerto Rico's Condominium Law and the Access Control Law.
  • Access Control Associated Complete reports about job functions.

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2 Access Control Jobs

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31. Prospective Residents
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low Demand
Here's how Prospective Residents is used in Concierge jobs:
  • Facilitated a smooth check-in process and managed guest expectations to improve overall experience - Answered telephone inquiries from current and prospective residents
  • Assisted and advised prospective residents regarding usage and benefits of organization's services.
  • Assist current/prospective residents with travel services and directions.
  • Provide information to prospective residents.
  • Greeted and directed visitors, prospective residents, and supply companies to appropriate departments as needed.
  • Greet residents and provides general assistance to visitors, prospective residents, and families.
  • Greet guests, residents and prospective residents in a professional and welcoming manner.
  • Assisted marketing in creating informational folders for prospective residents to take home.
  • Assisted the marketing department in small projects that draw in prospective residents.
  • Greeted the residents and prospective residents at the entrance of the building.
  • Schedule tours and appointments, answer general questions from residents and prospective residents
  • Schedule appointments for marketing staff and toured prospective residents when needed.
  • Provide outstanding customer service to residents, guests and prospective residents.
  • Provide phone and in-person customer service to current and prospective residents/clients.
  • Showed apartments to prospective residents when marketing team was not available.
  • Communicated directly with guests, current and prospective residents.
  • Provide personal tours of buildings to prospective residents.
  • Scheduled tours for prospective residents.
  • Offer prospective residents information regarding the community.
  • Front Desk Concierge Receive calls from residents, prospective residents, and vendors.

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79 Prospective Residents Jobs

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32. Office Supplies
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low Demand
Here's how Office Supplies is used in Concierge jobs:
  • Provide clerical support; receive phone calls and visitors; maintain and order office supplies; schedule meetings.
  • Monitor visitor access and issues passes, order, receive, and maintain office supplies.
  • Perform office duties such as faxing, mailing, printing and keeping office supplies filled.
  • Maintained inventories of office supplies and printed forms and replenish them as necessary.
  • Stock units with office supplies weekly; prepare requisitions to maintain established inventories.
  • Schedule appointments, prepare RO'S, Invoicing, order office supplies.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Inventoried and maintained an adequate supply of forms and office supplies.
  • Completed data entry as requested and maintained inventory of office supplies.
  • Perform regular inventory audits on office supplies and resident packages.
  • Managed office supplies, vendors, organization and upkeep.
  • Order and pickup office supplies for Health Care Center
  • Coordinated the repair and maintenance of office supplies.
  • Maintained a sufficient record of office supplies.
  • Ordered catering and office supplies for conferences.
  • Order office supplies for all staff.
  • Maintained inventory of office supplies.
  • Assist co-workers in day to day business activities as in tracking office supplies and guest-service materials.
  • Assembled sales packets Maintained copy/fax machines, coffee maker, and office supplies Backed up system daily Performed other duties as needed
  • Ordered office supplies Clean and stock breakroom areas Set-up rooms for meetings and trainings Delivery packages to staff members

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33. Greeting Residents
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low Demand
Here's how Greeting Residents is used in Concierge jobs:
  • Provided impeccable customer service by greeting residents, guests and responding with a positive attitude and sense of urgency.
  • Work at the front desk while greeting residents and other visitors, answer questions as well as the telephone.
  • Point of contact for Residents at the front desk, greeting residents as they enter and exit the building.
  • Manage front desk area and greeting residents, prospective residents, vendors or contractors that come to the office.
  • Front Desk Concierge, Greeting Residents, guests into the building providing excellent and detailed customer service.
  • Create a welcoming environment by professionally greeting residents and visitors at the entrance of upscale apartments.
  • Provided customer service by greeting residents and family members on a daily basis.
  • Front door duties included greeting residents, assisting them with various needs i.e.
  • Front Desk Concierge greeting residents and guest at The Realm Luxury Condominiums in Buckhead.
  • Maintain a professional position at the front desk Telephoned the tenants for the acknowledgement of visitors Greeting residents and visitors

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34. High Volume
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low Demand
Here's how High Volume is used in Concierge jobs:
  • Coordinated and obtained all patient information for admission in a high volume facility.
  • Deal with a high volume of phone calls, handling inquires and directing calls to the appropriate department.
  • Receive and screen a high volume of internal and external communications, including email and mail.
  • Oversee receptionist area, greeted all incoming guests while answering a high volume of phone calls.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Handle a high volume of traffic - hundreds of individual/corporate/VIP guests per day.
  • Provided customer service in company's high volume flagship store.
  • Sell tour tickets in high volume and make change.
  • Demonstrated guest service skills in a high volume area.
  • Handled high volume sales with cash, credit.
  • Answer high volume of phone calls.
  • Demonstrated proficiencies in telephone and front-desk reception within a high volume environment
  • Handle a high volume of phone calls from hotel guests and external guests Support evening Bell staff and Door operations.
  • Handled high volume of email correspondence and gained knowledge of Highrise CRM Software.
  • Managed a high volume multiline phone and all face to face customer interactions.
  • Run High Volume Communication hub for Luxury Condo building.
  • Handled high volume interaction with general public.
  • Answer high volume of calls and maintain package management Inventory Check keys in and out of system
  • Received high volume calls throughout day Aided with billing inquires Reviewed member contracts Trouble-shooted online accounts
  • Breakfast Bar Housekeeping Check-In and Check-Out Marketing Scheduling Event Planning High Volume Data Entry Front Desk Operations

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3 High Volume Jobs

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35. Personal Services
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low Demand
Here's how Personal Services is used in Concierge jobs:
  • Assisted patrons with personal services and provided advice on area transportation and entertainment.
  • Provided personal services to patrons at luxury apartment.
  • Provide personal services as necessary.
  • Travel and entertainment coordination, personal services, dining, meeting, party and event planning, gifts and shopping services.
  • Travel coordination, meeting planning, special event and party arrangement, and gift purchasing, entertainment and personal services.
  • Provide personal services that may include, restaurant reservations, recreation requests, floral orders and deliveries.
  • Coordinate and maintain a wide variety of Corporate and Personal services for over 2200 tenants.
  • Assist residents, also guests at apartment or office building with personal services.
  • Arrange dry cleaning, deliveries, housekeeping and personal services, etc.
  • Assist patrons at hotel, apartment or office building with personal services.
  • Provided personal services and a high level of responsiveness for residents.
  • Assist patrons at luxury apartment with personal services.
  • Assist family members and residents with personal services.
  • Assist seniors at apartment building with personal services.
  • Offer personal services to assist patrons at hotel.
  • Assist patrons at hotel with personal services.
  • Provided personal services of the highest level.
  • Provide personal services such as directions.
  • Provided security and ensured safety for the apartment complex Assisted tenants with personal services, arranged transportation, deliveries
  • assist residents with personal services.

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36. Staff Members
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low Demand
Here's how Staff Members is used in Concierge jobs:
  • Maintain Records and Key access for authorized guests, visitors and household staff members Sort, Hold & Redirect US Mail.
  • Assisted with training other staff members in the Oneness University Fiji process, and attended weekly review meeting with senior staff.
  • Updated and improved Online Training Manual for new staff members teaching our standards, procedures and Four Seasons corporate culture.
  • Maintained calendars for regularly scheduled maintenance items, training sessions, and meeting for various properties and staff members.
  • Coordinate single and group appointments with applicable staff members and provide guests with specific information and pricing.
  • Assisted in training new staff members by shadowing trainees throughout the shift's daily tasks.
  • Become acquainted with staff members and residents in order to properly route calls and mail.
  • Provided peer counseling and referred day campers to appropriate staff members for follow-up.
  • Coordinated and organized work with other Concierge staff members before shift changed.
  • Keep a current record of staff members' whereabouts and availability.
  • Handled other staff members to run the hotel in an organized.
  • Coached staff members on interactions while on units.
  • Train new staff members hired for Concierge.
  • Provided training for new staff members.
  • Managed five staff members responsible for defining job descriptions, establishing goals, performance management, scheduling and software training.
  • Delivered high-level support to platinum guests across the concierge lounge while directing engineering, housekeeping, and kitchen staff members.
  • Greet staff members and guest completed detex tour walked around building and to make sure the building is secured.
  • Receive payment and record receipts for service Keep a current record of staff members' whereabouts and availability.
  • Executed daily assigned task from staff members in an exceptional manner.
  • Designed and implemented a set of "concierge best practices" to ensure efficiency amongst all concierge staff members.

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3 Staff Members Jobs

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37. Resident Complaints
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low Demand
Here's how Resident Complaints is used in Concierge jobs:
  • Practiced conflict resolution when resident complaints/issues arise while reflecting on policies and procedures.
  • Discerned resident complaints and issues with professionalism and diplomacy.
  • Guaranteed positive resident experiences and resolved all resident complaints.
  • Oversee general property maintenance and resident complaints.
  • Managed resident complaints and offered solutions.
  • Respond to resident complaints involving safety.
  • Reconciled resident complaints and service requests.
  • Assured prompt and positive action on all resident complaints, questions, concerns as well as conduct quality assurance follow up.
  • Assure prompt action on resident complaints, questions, and concerns and respond to inquiries regarding services and building issues.
  • Worked with aging adults regarding housing regulations, upcoming training, planned activities and resident complaints.
  • Assure prompt and positive action on all resident complaints, questions, concerns and suggestions.
  • Result: Reduced resident complaints during the renovation of the building by 25%.
  • Managed and resolved all resident complaints in a professional and courteous manner.
  • Responded to and followed up on resident complaints or service requests.
  • Verified that all resident complaints were handled promptly and appropriately.
  • Maintain a log of resident complaints and follow-up action taken.
  • Handled any and all resident complaints and follow up to resolution
  • Handled and resolved resident complaints and issues.
  • Responded to resident complaints or service requests.
  • Handle resident complaints to ensure satisfaction.

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38. Fedex
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low Demand
Here's how Fedex is used in Concierge jobs:
  • Process USPS, FedEx, UPS and Laser ship packages upon arrival into the computer database system.
  • Demonstrated experience processing all levels of postal services interfacing with FedEx, UPS and USPS personnel.
  • Sorted all mail (USPS, UPS, and FedEx) and distributed accordingly.
  • Log in packages delivered from local services such as UPS, DHL, FedEx.
  • Handle and deliver packages delivered via UPS, FedEx and dry cleaning.
  • Monitored all incoming and outgoing FedEx and UPS deliveries within the center.
  • Receive and distribute FedEx, UPS packages to tenants.
  • Monitored all FedEx & UPS deliveries within premises.
  • Distributed letter and UPS and FedEx to residents.
  • Coordinated package pickups with FedEx.
  • Process all package shipments FedEx, UPS, USPS, Messengers.
  • Log UPS, FedEx and USPS packages.
  • Assisted with sending and receiving parcels from various shipping companies (FedEx, USPS, UPS, etc.
  • Checked in, distributed & provided problem solving with UPS, Fedex and other couriers.
  • Checked in and distributed packages delivered by UPS, Fedex and other couriers.
  • Signed for Fedex and UPS shipments, mail distribution.
  • Handled through in house FedEx office)
  • Modify Customer Requests * Track/Locate Packages via UPS, Fedex, etc.
  • Sustain deal jackets for salesmen Sending and receiving fedex/mail for dealership.
  • Handle all incoming and outgoing packages (UPS, FEDEX,USPS, ect.).

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39. Reception Area
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low Demand
Here's how Reception Area is used in Concierge jobs:
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Act as an initial point of reference on the phone, or in a Reception area as required.
  • Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.
  • Ensured cleanliness, orderliness and adhered to safety guidelines in the lobby and reception areas.
  • Managed front reception area in a clean, organized, and professional way.
  • Maintained a clean reception area, including lounge and associated areas.
  • Maintained clean and well organized reception areas at all times.
  • Keep the reception area full with complimentary drinks and food.
  • Monitor safety and cleanliness of building lobby and reception area.
  • Assist in maintaining professional front desk and reception area.
  • Maintained an organized, up-to-date front desk reception area.
  • Greet Resident Owners, Visitors and oversee Reception Area.
  • Coordinated maintenance of the front desk reception area equipment.
  • Keep reception area ready for work each day.
  • Maintained pleasant appearance of the reception area.
  • Assisted staff in the reception area.
  • Assisted staff in the reception area answered multi-line telephone system, made copies of documents and ones that were upon request.
  • Maintain clean and orderly reception area and complete other general cleaning duties such as sweeping floors and empting trash cans.
  • Performed proper opening procedures for both the lobby desk as well as other reception areas
  • Maintained the front desk and reception area in a neat and organized fashion.

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38 Reception Area Jobs

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40. Administrative Tasks
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low Demand
Here's how Administrative Tasks is used in Concierge jobs:
  • Performed day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Provided strategy and instruction on administrative tasks and home organization.
  • Perform basic and intermediate administrative tasks.
  • Assisted General Manager in administrative tasks.
  • Performed all basic administrative tasks.
  • Connected customers with appropriate people and services upon their arrival, in addition to answering phone calls and basic administrative tasks.
  • Excelled in role requiring the ability to handle a variety of duties and administrative tasks and resolve issues with expediency.
  • General administrative tasks including working with MICROS point-of-sale system, handling cash and submitting financial statements for the spa department.
  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Assist in administrative tasks including filing guest intake forms and data entry of client records.
  • Assist management with various administrative tasks such as filing & data entry.
  • Perform office administrative tasks to enhance the cohesiveness of the office.
  • Handle phones, communication between departments, and various administrative tasks.
  • Undertake administrative tasks related to the Front Desk and back-of-house operations.
  • Conducted administrative tasks, took calls, and made reservations.
  • Perform administrative tasks to meet the demands of the business.
  • Managed the front desk and performed administrative tasks.
  • Perform administrative tasks as needed.
  • Performed administrative tasks including answering multi-phone lines, and data entry.
  • Accomplished administrative tasks such as billing, emailing client le, and micro-managing communication with employees.

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41. Appropriate Person
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low Demand
Here's how Appropriate Person is used in Concierge jobs:
  • Directed external and internal calls to appropriate personnel which included taking and communicating messages.
  • Provided accurate information to callers and forwarded calls to appropriate personnel.
  • Answer telephone and directing incoming communications to appropriate person.
  • Alerted appropriate personnel if suspicious activities is identified during the regular course of duty and will report any unsafe driving conditions.
  • Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs.
  • Performed administrative support tasks for residence; answering phones, recorded and routed messages to the appropriate person.
  • Answer phones, take message and re-directed calls to appropriate personnel and accepted mail and packages for residents.
  • Completed work orders, submitted to appropriate personnel as needed for services and supplies.
  • Connect possible new tenants with the appropriate person and/or office staff about apartment availability.
  • Organize incoming mail and ensure that it is distributed to the appropriate persons.
  • Answer incoming community calls and route calls to appropriate person or location.
  • Recorded all packages delivered to the building until appropriate personal retrieved them.
  • Answered incoming calls, and transferred calls to the appropriate person.
  • Attend phone calls and direct it to the appropriate person.
  • Answered telephones and directed calls to appropriate personnel.
  • Answered questions and directed to appropriate personnel.
  • Answer phones/ transfer to appropriate person.
  • Mail distribution for current tenants and forwarding mail for past tenants Heavy phone use and redirecting call to appropriate personnel.
  • Answered multi-line phone system and either answered customers question or routed call to appropriate person.
  • Managed multi-line phone systems and directed phone calls to appropriate personnel.

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3 Appropriate Person Jobs

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42. Common Areas
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low Demand
Here's how Common Areas is used in Concierge jobs:
  • Prepared common areas for residential events.
  • Aided in the protection of property assets by screening visitors and vendors entering building through monitoring and maintaining all common areas.
  • Logged in packages as well as assist with the upkeep of the lobby and common areas of the apartment building.
  • Facilitated access to the common areas and amenities: pool, gym, community room, and business center.
  • Conduct security checks and ensure that the office, common areas, gates, and service facilities are locked.
  • Review and approve maintenance work performed in the common areas on behalf of the building's management company.
  • Maintained safety of residents' apartments by screening visitors, patrolling building and monitoring all common areas.
  • Clean, organize, maintain lobby and common areas, such as restocking supplies and watering plants.
  • Managed procedures regarding dispensing keys to units and common areas for contractors, vendors and residents.
  • Ensured that common areas, interior and exterior were kept clean and safe.
  • Patrolled common areas, performed light clerical duties, and answered main switchboard.
  • Assist in maintaining cleanliness of therapy rooms, common areas and storeroom.
  • Monitor all common areas of the building through security camera system.
  • Created work orders for common areas ensuring completion.
  • Performed light housekeeping in the common areas.
  • Reserve common areas per resident requests.
  • Organize and manage resident incoming and outgoing resident packages Monitor common areas.
  • Perform light house keeping duities such as: vacuum, dust dining room and common areas.
  • Insure that the common areas are clean and tidy, lighting is at proper level, temperature is appropriate.
  • Monitor residents and visitors Receive mail Secure common areas Write up residents' violations Log in and out all visitors

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2 Common Areas Jobs

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43. Extensive Knowledge
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low Demand
Here's how Extensive Knowledge is used in Concierge jobs:
  • Developed extensive knowledge of our community and relationships with local business owners,
  • Utilized extensive knowledge of the San Antonio area to provide information to guests on events, restaurants, tours, etc.
  • Have extensive knowledge of Pebble Beach Resorts, local activities, restaurants, services and other attractions on the Peninsula.
  • Gained extensive knowledge of the DC tourism scene, including hours of operation, pricing, insider tips, etc.
  • Employed extensive knowledge of catering and conference services, products, packages and meeting room configuration options and amenities.
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
  • Possess an extensive knowledge of the history of the hotel as well as floor plans and rates.
  • Acquire extensive knowledge of all hotel property and area features, services, and attractions.
  • Acquire extensive knowledge of the island and nearby venues and businesses to customize guest experiences.
  • Acquired extensive knowledge of the surrounding services for hotel guests and made reservations whenever applicable.
  • Possess an extensive knowledge of surrounding area attractions, restaurants, shows, nightlife.
  • Offered extensive knowledge as to the city's most premiere attractions and locations.
  • Learned extensive knowledge about all things Mercedes-Benz and coached this to others.
  • Use extensive knowledge of surrounding neighborhood to enhance resident experience.
  • Utilized extensive knowledge of area to meet requests.
  • Develop an extensive knowledge of the building.
  • operated with extensive knowledge of local activities, attractions and dinning; extensively trained in personalized guest service.
  • Provided customers with afterhours concierge service; setting appointments and providing extensive knowledge based vehicle sales information.
  • Developed personal and intimate rapport with the residents and families - Provided extensive knowledge of the services and ambiance of the community
  • Provide extensive knowledge of events, restaurants, and entertainment throughout Las Vegas.

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13 Extensive Knowledge Jobs

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44. Special Needs
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low Demand
Here's how Special Needs is used in Concierge jobs:
  • Provided excellent interpersonal skills, Solved unique customer's special needs problems
  • Contacted roomed guests periodically to ascertain any special needs.
  • Learn and understand who key clients are and communicate with them regarding requests, problems, special needs, etc.
  • Accommodate guests with special needs to make them as comfortable as possible with their Disney experience.
  • Worked directly with tour directors to coordinate group arrivals, departures and special needs of guests.
  • Assist travelers with a great degree of specificity and secure services for guests with special needs.
  • Accommodated guest requests and special needs for events in catering and convention areas of hotel.
  • Network with vendors for tickets, car rental and other special needs of the customers.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Handled delicate situations, such as customer requests, special needs, and complaints.
  • Identify special needs members throughout the completion of the screens and other resources.
  • Assist guests with special needs, such as providing complimentary strollers and wheelchairs.
  • Act as a central point for handling any special needs or requests.
  • Accommodated special needs of residents and communicated these requests to appropriate staff.
  • Assisted physically challenged travelers and other guests with special needs.
  • Attended to all guest requests and special needs.
  • Attend VIPs guest members with special needs.
  • Check in, Check out, and Special needs.
  • Set up special amenities for guest based of special occasion for traveling, or special needs of a traveling partner.
  • Utilize professional judgement in reaching out to guest about any special needs or further attention needed.

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1 Special Needs Jobs

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45. Surveillance Equipment
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low Demand
Here's how Surveillance Equipment is used in Concierge jobs:
  • Monitored surveillance equipment to prevent unauthorized facility entry on a regular basis.
  • Maintained and monitored security cameras, alarm systems and surveillance equipment.
  • Monitor surveillance equipment to prevent unauthorized facility entry.
  • Monitored surveillance equipment to prevent unauthorized activities.
  • Maintain the privacy & security of residents by confirming guest/vendor access, monitoring surveillance equipment, inspecting all access points.
  • Monitored surveillance equipment Greeted guests upon arrival and departure

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46. Business Services
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low Demand
Here's how Business Services is used in Concierge jobs:
  • Provided a wide array of traditional concierge services including travel arrangements, dining and entertainment recommendations, business services and more.
  • Provided tourist information, dining and entertainment recommendations, travel arrangements, shopping assistance, event planning and business services.
  • Provided a variety of traditional concierge services including restaurant reservations, limousine service, travel assistance and business services.
  • Provided business services and computer and software troubleshooting.
  • Staff the concierge desk, answering all phones, client requests, and perform reasonable business services upon client request.
  • Take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests.
  • Provided business services such as faxing, photocopying, shipping of packages, for guests when requested.
  • Welcomed walk in guests seeking treatment providing assistance with health care insurance approval with Business Services Department.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Transcribed messages, arranged transportation, and provided advice on business services and entertainment.
  • Assist on arranging transportation, business services, and entertainment while insuring guest safety.
  • Recorded messages, arranged or offered advice on transportation, business services and entertainment.
  • Arrange or provide advice on transportation, business services and entertainment as needed.
  • Provided business services including word processing, copying, faxing, etc.
  • Coordinated personal and business services for clients in an office building.
  • Arrange or give advice on transportation, business services or entertainment.
  • Give advice on transportation, business services, and entertainment.
  • Coordinated personal and business services for clients.
  • Provide business services for residents.
  • Arrange or give advice on transportation business services entertainment Monitor guest requests for housekeeping and maintenance.

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47. Security Systems
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low Demand
Here's how Security Systems is used in Concierge jobs:
  • Monitored facility security systems, fire alarms and overall activity within building and peripheral property.
  • Monitored all security systems and ensured safety of residents by permitting access of visitors.
  • Inspect security systems and equipment to ensure operational use for proper security monitoring.
  • Obtained deep understanding of security systems and residential services.
  • Developed security systems to ensure tenants safety.
  • Maintain building security, monitor security systems.
  • Routed calls and monitored security systems.
  • Monitored security systems and security cameras.
  • Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
  • Ensured safety of property and residents by monitoring security systems, building access and Fire Control System.
  • Maintained building security by monitoring security systems, and walking the premises.
  • Manned security console including monitoring security systems, CCTV and card access.
  • Monitored Security Systems (Building Access and Fire Control System).
  • Monitor security systems, security rounds, greet residents, sort mail
  • Supervised all service pick-ups and deliveries * Provided security including monitoring security systems and security cameras and preventing solicitors from entering.
  • Maintained building security, monitored security systems including the emergency call systems Received packages, plants, prescription drugs, etc.
  • Monitored security systems and security cameras * Received and forwarded maintenance request * Received, logged and dispensed packages to residents
  • Operated telephone and security systems Monitored the coming and going of residents and visitors Assisted residents with daily concerns
  • Receive, sort, forward mail and packages Maintain inventory and order desk supplies Monitor security systems and cameras
  • Monitor security systems .Answer phones.

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48. Lobby Area
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low Demand
Here's how Lobby Area is used in Concierge jobs:
  • Delivered exceptional customer service while greeting guests entering lobby area.
  • Supervised lobby area and coordinated events.
  • Monitored lobby areas for cleanliness.
  • Light cleaning of the lobby area, restrooms and daily feeding of the tropical fish were also included duties.
  • Provided assistance in keeping and maintaining the front lobby area clean and well maintained.
  • Created a great atmosphere within the lobby area, ensuring all guests/tenants felt welcome.
  • Perform light housekeeping to lobby area and upper deck of garage.
  • Monitor lobby area, ensuring standard of operations.
  • Sweep, mop front desk and lobby areas.
  • Maintain a clean and organized lobby area.
  • Observed the front desk and lobby area.
  • Provided overall management of the lobby area.
  • Ensured all lobby areas were maintained cleanly.
  • Secured lobby area to maintain order.
  • Patrol hallways and lobby area.
  • Maintained clean and orderly lobby area..
  • Prepare and document accident and incident reports Maintain a clean and orderly front desk/lobby area.
  • Assisted with doors to building and made sure lobby area and elevators were presentable .
  • Maintained oversight of the lobby area, served, and reported any unusual activity.
  • Greet each resident as they enter and depart their residents Maintain lobby area Receive postal mail and residents packages.

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49. General Information
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low Demand
Here's how General Information is used in Concierge jobs:
  • Greeted, registered and directed visitors to their destination and provided general information about the area surrounding the location.
  • Provided information regarding the events and general information regarding Paradise Springs.
  • Provided general information regarding property functions and responded to routine inquires.
  • Provided information for all casino events, promotions and general information.
  • Promoted all residential functions and assisted guest with general information.
  • Update insurance and general information if necessary.
  • Well-rounded in general information about store location.
  • Provided general information to callers and visitors.
  • Assist hotel guests with restaurant/golf reservations, transportation, entertainment, directions and general information about the Valley of the Sun.
  • Arrange dining/show reservations, spa and salon appointments, amenity orders, special request, and provide general information.
  • Assist hotel guests by providing general information, giving directions and sending and receiving packages and / or faxes.
  • Responded promptly and discreetly to guest inquiries and provided information to guests concerning events, promotions and general information.
  • Provide general information, i.e, getting and giving directions also helping guests with making recommendations.
  • Sourced general information regarding the campus to any inquiring party via telephone and in person.
  • Served as a source of general information about the hotel and the city.
  • Provide security, directions, and general information for tenants.
  • Provide general information to guests, commercial occupants and vendors.
  • Recommended entertainment venues and provided general information.
  • Provided general information to guests, residents, commercial occupants and vendors Coordinate with doorman as directed by Front Desk Manager.
  • Greeted onsite group coordinators before each event and provided general information about the hotel and it's unique amenities.

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50. Package Deliveries
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low Demand
Here's how Package Deliveries is used in Concierge jobs:
  • Completed requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc.).
  • Assist with package deliveries, log receipts of packages delivered for home owners, and notify home owners for pickup.
  • Work with MyBuilding software for various residential functions such as package deliveries, event notifications, and building announcements.
  • Assist with package deliveries, long receipts of packages delivered for residents and notify residents for pick up.
  • Perform clerical work including data entry and filing, making copies, faxes and organizing package deliveries.
  • Follow up completed service orders with a customer service call and inform residents of package deliveries.
  • Receive all package deliveries for residents and log receipts of packages into computer based program.
  • Assist residents with lock outs, as well as mail and package deliveries and disperse.
  • Take package deliveries, log them and get them to residents.
  • Accepted package deliveries/dry-cleaning log them and get them to the residents.
  • Assist with package deliveries and logged receipts of packages delivered.
  • Coordinated laundry valet, package deliveries and other services.
  • Accepted package deliveries and called taxicabs for residents.
  • Log in package deliveries for clients.
  • Distributed and signed for package deliveries.
  • Assure prompt action on all resident complaints, questions, concerns and suggestions Assist with package deliveries.
  • Addressed tenants issues in a timely manner, such as emails, work orders and package deliveries.
  • Handle Package Deliveries Responsible for organizing and maintaining Leases and Resident Files Order Supplies for Property Manager
  • Take package deliveries (Amazon, FedEx, Hello Fresh ect.
  • Maintained luxury apartment facility Greeted residents upon entre and departure Assisted residents/management with package deliveries Made sure residential area was properly secure

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Concierge Jobs

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20 Most Common Skills For A Concierge

Customer Service

27.6%

Phone Calls

10.6%

Front Desk

10.4%

Guest Satisfaction

10.3%

Spa Services

7.6%

Special Events

4.8%

VIP

3.7%

Data Entry

2.7%

Travel Arrangements

2.7%

Restaurant Reservations

2.2%

Dinner Service

2.1%

Communication

2.0%

Scheduling Appointments

1.9%

Special Requests

1.9%

Resident Care

1.7%

Local Features

1.7%

Property Management

1.6%

Security Cameras

1.5%

Recreational Destinations

1.4%

Internet

1.4%
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Typical Skill-Sets Required For A Concierge

Rank Skill
1 Customer Service 21.8%
2 Phone Calls 8.4%
3 Front Desk 8.2%
4 Guest Satisfaction 8.1%
5 Spa Services 6.0%
6 Special Events 3.8%
7 VIP 2.9%
8 Data Entry 2.2%
9 Travel Arrangements 2.1%
10 Restaurant Reservations 1.7%
11 Dinner Service 1.7%
12 Communication 1.6%
13 Scheduling Appointments 1.5%
14 Special Requests 1.5%
15 Resident Care 1.3%
16 Local Features 1.3%
17 Property Management 1.2%
18 Security Cameras 1.2%
19 Recreational Destinations 1.1%
20 Internet 1.1%
21 Local Businesses 0.9%
22 Daily Activities 0.9%
23 Incident Reports 0.9%
24 Emergency Situations 0.9%
25 Cctv 0.9%
26 Temporary Basis 0.8%
27 Special Arrangements 0.8%
28 Local Attractions 0.8%
29 Local Area 0.8%
30 Access Control 0.8%
31 Prospective Residents 0.8%
32 Office Supplies 0.8%
33 Greeting Residents 0.8%
34 High Volume 0.8%
35 Personal Services 0.7%
36 Staff Members 0.7%
37 Resident Complaints 0.7%
38 Fedex 0.6%
39 Reception Area 0.6%
40 Administrative Tasks 0.6%
41 Appropriate Person 0.6%
42 Common Areas 0.6%
43 Extensive Knowledge 0.6%
44 Special Needs 0.6%
45 Surveillance Equipment 0.6%
46 Business Services 0.6%
47 Security Systems 0.5%
48 Lobby Area 0.5%
49 General Information 0.5%
50 Package Deliveries 0.5%
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1,621 Concierge Jobs

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