What does a concierge do?
Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction. They also have administrative tasks such as producing reports, processing documentation, and even keeping accurate records. Furthermore, a concierge must adhere to the policies and regulations of the organization at all times.
Concierge responsibilities
Here are examples of responsibilities from real concierge resumes:
- Manage and maintain conference room availability and A/V support.
- Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
- Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
- Ensure accuracy of banquets and meetings by following BEO's and group resumes.
- Complete requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc .).
- Provide superior customer service to all patients during registration process and family members while patients are in surgery and recovery.
- Serve wine, and bottle or draft beer.
- Serve wine and cocktails to guest.
- Ensure and maintain both interior and exterior property safety are kept above HOA standards.
- Prepare data input for PowerPoint slide shows for conference rooms and office space scheduling for employees and guest.
- Work to the expectations of Forbes and AAA, as well as guests and fellow workers around the hotel.
- Serve as the primary tenancy contact for enforcement of all HOA policies and lease provisions and tenant relate concerns.
- Provide pet care services including potty breaks, walks, feeding and watering, administering medications, and play time.
- Recommend NYC attractions to visitors, assist with city tours and Broadway shows, and direct tourists around the city.
- Insure smooth operation of VIP room, monitor food and beverage service, and assist in general operations of the lounge.
Concierge skills and personality traits
We calculated that 17% of Concierges are proficient in Reservations, Front Desk, and Customer Service. They’re also known for soft skills such as Communication skills, Integrity, and Interpersonal skills.
We break down the percentage of Concierges that have these skills listed on their resume here:
- Reservations, 17%
Processed group bookings, ensuring accuracy and constant communication with group coordinators to include reservations and billing requirements.
- Front Desk, 10%
Served as a front desk receptionist, functioned independently to coordinate all necessary arrangements for patients seeking medical care.
- Customer Service, 6%
Provided exemplary customer service by being customer focused and developing professional relationships with my coworkers and the residents.
- Cleanliness, 6%
Provided overview of community information, monitor Bistro area for refreshments, music and cleanliness as well as general administrative duties.
- Good Judgment, 5%
Utilized a vigilant eye, good judgment and security experience to ensure the safety of the building premises.
- Senior Care, 4%
Managed a Senior Care department.
Common skills that a concierge uses to do their job include "reservations," "front desk," and "customer service." You can find details on the most important concierge responsibilities below.
Communication skills. To carry out their duties, the most important skill for a concierge to have is communication skills. Their role and responsibilities require that "information clerks must be able to explain policies and procedures clearly to customers and the public." Concierges often use communication skills in their day-to-day job, as shown by this real resume: "project coordination* process improvement* business communication* data entry & records* office reception* daily resident report* inventory control"
Integrity. Another soft skill that's essential for fulfilling concierge duties is integrity. The role rewards competence in this skill because "information clerks, particularly human resources assistants, have access to confidential information." According to a concierge resume, here's how concierges can utilize integrity in their job responsibilities: "utilized a strong work ethic and practiced confidentiality to engender an environment of trust and reliability among residents. "
Interpersonal skills. This is an important skill for concierges to perform their duties. For an example of how concierge responsibilities depend on this skill, consider that "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a concierge: "utilized excellent interpersonal skills to serve a diverse audience and worked collaboratively to maintain an engaging and inclusive environment. ".
Organizational skills. For certain concierge responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a concierge rely on this skill, as "information clerks must be able to retrieve files and other important information quickly and efficiently." For example, this snippet was taken directly from a resume about how this skill applies to what concierges do: "possess excellent organizational, communication and selling skills. "
The three companies that hire the most concierges are:
- Sunrise Senior Living Management Inc203 concierges jobs
- Marriott International83 concierges jobs
- Watermark Retirement Communities46 concierges jobs
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Compare different concierges
Concierge vs. Personal assistant
Personal assistants are employees working for individuals who need help in managing their personal affairs. Personal assistants manage the daily activities of their employers. They are in charge of managing their employer's schedules and appointments, often coordinating their meetings and orienting them on their schedule at the start of the day. They also arrange travel needs, from looking for travel tickets to booking accommodations. When they have built enough trust with their employer, they are entrusted to also manage personal financial accounts and are often given access to other confidential information related to the employer.
While similarities exist, there are also some differences between concierges and personal assistant. For instance, concierge responsibilities require skills such as "reservations," "customer service," "cleanliness," and "good judgment." Whereas a personal assistant is skilled in "run errands," "companionship," "meal prep," and "household chores." This is part of what separates the two careers.
Personal assistants really shine in the real estate industry with an average salary of $55,944. Comparatively, concierges tend to make the most money in the hospitality industry with an average salary of $34,924.On average, personal assistants reach similar levels of education than concierges. Personal assistants are 0.2% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Concierge vs. Activity coordinator
An activity coordinator is someone who creates and plans activities, outings, and events in various settings. Typically, they oversee creating programs, staffing events, and supervising the implementation of activities. They generally report to the activity director or community manager. One of their tasks is to collaborate with directors of studies to schedule the activities. Other tasks include coordinating staff with the activities and informing them of the decisions regularly. Also, they strategize, coordinate, and encourage the members to participate in the activities.
Each career also uses different skills, according to real concierge resumes. While concierge responsibilities can utilize skills like "reservations," "cleanliness," "good judgment," and "phone calls," activity coordinators use skills like "cpr," "memory care," "mds," and "social interaction."
On average, activity coordinators earn a higher salary than concierges. Some industries support higher salaries in each profession. Interestingly enough, activity coordinators earn the most pay in the government industry with an average salary of $38,943. Whereas concierges have higher pay in the hospitality industry, with an average salary of $34,924.Average education levels between the two professions vary. Activity coordinators tend to reach similar levels of education than concierges. In fact, they're 4.0% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Concierge vs. Chef concierge/director of guest relations
A concierge/receptionist serves as the guests' primary point of contact in establishments such as hotels, resorts, hospitals, and even malls. Although the extent of their responsibilities differs on their company or industry of employment, it often includes greeting clients, handling calls and correspondence, filing reservations and bookings, coordinating plans and services, maintaining records, and assisting clients by answering inquiries and processing requests. Moreover, as a concierge/receptionist, it is essential to resolve issues and concerns promptly and efficiently to ensure client satisfaction and positive client relationships.
The required skills of the two careers differ considerably. For example, concierges are more likely to have skills like "cleanliness," "good judgment," "senior care," and "phone calls." But a chef concierge/director of guest relations is more likely to have skills like "customer training," "customer satisfaction," "front office operations," and "guest preferences."
Most chef concierge/directors of guest relations achieve a similar degree level compared to concierges. For example, they're 4.7% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Concierge vs. Concierge/receptionist
Types of concierge
Updated January 8, 2025
