Concierge work from home jobs

EV CONCIERGE Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners. This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, General Motors and our brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution. KEY RESPONSIBILITIES / ACCOUNTABILITIES: • Serve as the product experts for the Bolt EV, Bolt EUV, Hummer EV, and additional EVs in the future • Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions • Take ownership of customer interaction and ensure that all customer questions are answered • Must be able to work Monday-Friday between the hours of 8am-12:00am EST and Saturday and Sundays 12p-9p EST (group has multiple shifts - shift swaps occur multiple times a year so candidates need to be able to work during any/all open hours) JOB REQUIREMENTS: • Strategic agility/acumen • Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their EV buying and owning experience better • Ability to filter/process who is on the line (product loyalist, conquest person, etc.) and think differently about who they are/their perspective and issues • Ability to quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle • Basic understanding of electric vehicles and home charging options • Work within GM systems and personnel and how to use provided tools to do the job • Ability to transfer learnings from one call to the next - ability to synthesize inputs from customers, distill issues - recommend solutions - ask for help/input - etc. REQUIRED: • 1-2 years of experience in Customer Service related profession • Computer navigation and typing proficiency • Strong reading comprehension, oral and written communication and skills • A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail #LI-ST1 # LI-REMOTE

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work a nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

About Us Naviga Recruiting & Executive Search is a leading retained search firm dedicated to elevating our clients' business growth one hire at a time. We specialize in connecting sales, marketing, finance/accounting and operations professionals with organizations looking to achieve exceptional results. The Opportunity Naviga Recruiting & Executive Search is looking for a professional and highly organized Part-Time Virtual Receptionist to be the welcoming voice of our firm. This role is crucial for managing the first impression we make on our global network of professional candidates and esteemed employer clients. You will be responsible for efficiently handling high-volume calls, directing inquiries, and providing exceptional administrative support to our recruiting teams. Please note: this is a pay per phone call response position. What You Will Do In this role, you will be the core driver of our client's hiring success, balancing world-class recruiting with strategic account oversight: Global Communication: Professionally answer and manage incoming calls from professional candidates and high-level employers located across the world, maintaining a consistently courteous and helpful demeanor. Call Fielding & Routing: Efficiently screen, prioritize, and accurately route calls to the appropriate executive search consultant or department. Information Management: Take clear, detailed messages and ensure timely delivery via email or internal communication systems. Data Entry: Perform basic data entry to update candidate and client records as needed. Who You Are Hospitable Demeanor: A naturally warm, friendly, and helpful attitude focused on creating a positive first impression for all callers. Communication Skills: Exceptional verbal and written communication skills with a clear, professional telephone voice. Must be comfortable interacting with C-level executives and seasoned professionals. Technical Proficiency: Proficient in Google Suite (Docs, Sheets, etc.) and experience with phone systems. Organizational Skills: Superior organizational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously. Professionalism: A reliable, punctual, and discrete professional who understands the importance of confidentiality in executive search. Why Join the Team? Be the front-line representative for a globally recognized leader in executive search. Enjoy a flexible, part-time schedule that supports work-life balance. Work in a dynamic, fast-paced, and professional environment. ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

About Us Naviga Recruiting & Executive Search is a leading retained search firm dedicated to elevating our clients' business growth one hire at a time. We specialize in connecting sales, marketing, finance/accounting and operations professionals with organizations looking to achieve exceptional results. The Opportunity Naviga Recruiting & Executive Search is looking for a professional and highly organized Part-Time Virtual Receptionist to be the welcoming voice of our firm. This role is crucial for managing the first impression we make on our global network of professional candidates and esteemed employer clients. You will be responsible for efficiently handling high-volume calls, directing inquiries, and providing exceptional administrative support to our recruiting teams. Please note: this is a pay per phone call response position. What You Will Do In this role, you will be the core driver of our client's hiring success, balancing world-class recruiting with strategic account oversight: Global Communication: Professionally answer and manage incoming calls from professional candidates and high-level employers located across the world, maintaining a consistently courteous and helpful demeanor. Call Fielding & Routing: Efficiently screen, prioritize, and accurately route calls to the appropriate executive search consultant or department. Information Management: Take clear, detailed messages and ensure timely delivery via email or internal communication systems. Data Entry: Perform basic data entry to update candidate and client records as needed. Who You Are Hospitable Demeanor: A naturally warm, friendly, and helpful attitude focused on creating a positive first impression for all callers. Communication Skills: Exceptional verbal and written communication skills with a clear, professional telephone voice. Must be comfortable interacting with C-level executives and seasoned professionals. Technical Proficiency: Proficient in Google Suite (Docs, Sheets, etc.) and experience with phone systems. Organizational Skills: Superior organizational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously. Professionalism: A reliable, punctual, and discrete professional who understands the importance of confidentiality in executive search. Why Join the Team? Be the front-line representative for a globally recognized leader in executive search. Enjoy a flexible, part-time schedule that supports work-life balance. Work in a dynamic, fast-paced, and professional environment. ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Are you highly organized, have strong attention to detail and are customer service oriented? Are you interested in learning more about the travel industry? If yes, this may be your next job opportunity! World Travel Holdings is seeking a remote Villa Concierge that will enhance the client's villa experience by arranging services that complement their stay such as limousine service, car rental, chef services, dinner reservations, activities, etc… The Concierge will finalize bookings by sending guest arrival forms, travel documents and other work-related correspondence required to process the bookings. Concierge services must be handled in a polite, professional and knowledgeable manner while ensuring all performance goals are achieved consistently and in accordance with WTH Luxury brands quality standards. About World Travel Holdings World Travel Holdings is the nation's largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com. We are proud to be named: 50 Most Engaged Workplaces by Achievers Top 500 America's Best Midsize Employer by Forbes Top Workplace in South Florida by Sun Sentinel Responsibilities Answer incoming telephone calls and email inquiries in accordance with WTH Villa Concierge guidelines Convey enthusiasm to customers and have a genuine desire to be of service Proactively recommend experiences or add-ons that will enhance the customer's vacation experience Create and send Introduction Email, Guest Arrival Form and final documentation to confirmed clients Gather and document all arrival and departure information from each villa client and relay this information to the villa supplier Document and confirm any client requests related to their villa booking including but not limited to: Car rentals, grocery pre-stocking, chef requests, ground transportation, etc… Work with suppliers to confirm availability of additional services and invoice the customer if services must be pre-paid Ensure comprehensive and accurate collection of all appropriate customer information, input additional services using the Company invoicing system, and send invoice and documents to the customer Provide documentation to Accounting and load additional service lines into booking system when these services are added to a previously confirmed booking Follow-up on past due client arrival information Make amendments to existing bookings in accordance with Company guidelines Initially deal with customer inquiries and complaints involving the Supervisor or Customer Service when appropriate Load new supplier information into appropriate files/booking system when received Participate in training sessions and development activities recommended by supervisory staff Build a knowledge base for each destination served, sharing sources/recommendations/successes throughout the concierge team Qualifications Must have a minimum of 2 years travel sales industry experience and knowledge of luxury vacation destinations Experience in Villa or Luxury Travel preferred Knowledge of Italy and France a plus The ability to build strong customer and supplier relationships is vital Strong written and verbal communication skills and a personable phone presence are essential Must be highly organized and proficient with Microsoft Office software Available to work full time 40 hours a week; Hours of operations: Sunday - Saturday 9am-8pm EDT. One weekend day is a must for shift. Ability to travel on FAM inspection trips when required Must be a resident and live in a US state. We do not currently hire in AK, CA, HI, KY, ND, OH, OR, and PA. Not ready to apply? Connect with us for general consideration.

At The Washington School House Hotel, an award-winning boutique hotel in Park City, we offer guests a unique blend of history and luxury. Built in 1889 as a school and named for George Washington, our hotel has been meticulously transformed into an exclusive destination with twelve spectacular suites that preserve the historic charm of the building while providing modern luxury. Our guests enjoy unparalleled service and amenities, including a chic ski lounge, a roaring fireplace, and an outdoor heated pool terraced into the hillside. With views of aspen trees and the starry sky, The Washington School House Hotel offers an unforgettable experience that combines the charm of the past with the comfort of the present. We invite passionate, service-oriented individuals to join our team and become part of this remarkable history. At The Washington School House Hotel, you'll be part of a team committed to delivering an exceptional guest experience in a beautiful and historic setting. Summary: Seeking a polished, customer-focused Concierge to provide personalized guest services at a high-end boutique hotel. Responsibilities include booking reservations, coordinating transportation, offering local recommendations, and ensuring an exceptional guest experience. Ideal candidates have strong communication skills, in-depth local knowledge, and prior hospitality experience. Work Schedule: This is a full-time, hourly position. Shifts may vary based on business needs and include weekdays, weekends, and holidays. Team members are expected to be available for morning, afternoon, and evening shifts, with schedules typically released in advance. Flexibility and reliability are essential to support guest services throughout the day and maintain consistent coverage. Salary Range: The salary for this position typically ranges from $22/hour + tips, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs. Benefits: The Washington School House Hotel and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (where available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally the firm provides parental leave for both primary and non-primary caregivers as well. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis Next Steps: Ready to take the next step? Apply now and be part of our thriving team! Career Center Notices: The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent. The Washington School House Hotel and our affiliate companies are Equal Opportunity Employers. We are committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. The Washington School House Hotel and our affiliate companies will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if The Washington School House Hotel and our affiliate companies are concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Stands and Enforcement webpage. As part of our commitment to maintaining a lawful and compliant workforce, The Washington School House Hotel and our affiliate companies participate in the E-Verify program. All candidates who accept a job offer will be required to complete the E-Verify process to verify their employment eligibility in the United States. Applications will be accepted until 12/05/2025.

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton's, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram's V.O., Myers's, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. We're proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world's most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you're a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry. Company/Location Overview Buffalo Trace Distillery is an American family-owned company based in Frankfort, Franklin County, Kentucky. The Distillery's rich tradition dates back to 1773 and includes such legends as E.H. Taylor, Jr., George T. Stagg, Albert B. Blanton, Orville Schupp, and Elmer T. Lee. Buffalo Trace Distillery is a fully operational Distillery producing bourbon, rye and vodka on site and is a National Historic Landmark as well as is listed on the National Register of Historic Places. The Distillery has won 17 distillery titles since 2000 from such notable publications as Whisky Magazine, Whisky Advocate Magazine and Wine Enthusiast Magazine. It was named “Brand Innovator of the Year” by Whisky Magazine at its Icons of Whisky America Awards 2015. Buffalo Trace Distillery has also garnered more than 300 awards for its wide range of premium whiskies. The distillery is part of the Sazerac family of companies. For more information, please visit ****************************** or **************** Job Description/Responsibilities The Sazerac Concierge will deliver exceptional service and experiences for Sazerac's most discerning and influential network of consumers. This role will plan and execute an ecosystem of exclusive, high-end benefits for select consumers, including coordination with internal/external partners, to drive global influence and growth for Sazerac. Deliver 'white-glove' service across all facets of HNW program and benefits. Build genuine connections with members to build trust and deliver a truly personalized experience. Ensure consistency of service across internal and external engagements, extending high-level of service expectations to all vendors/parnters involved. Deliver experiences and interactions that build brand equity and positively impact view of Sazerac. Ensure all communications and assets meet brand standards. Continuously seek to improve brand impression through level of service, custom assets, personalization, etc. Actively manage member requests to ensure expectations are always met (or exceeded). Create end-to-end plans for on/off site events and experiences. Ensure all those involved are prepared and briefed on plans in advance. Actively ensure all member activities are delivered as planned. Create and implement standards to ensure compliance and consistency of experience. Build and execute annual plans to drive member loyalty and achieve program growth goals. Assess and update program benefits to increase engagement across benefits and value for Sazerac. Manage program according to outlined annual budget. Coordinate all member barrel selection visits with on-site teams to deliver exceptional, private, tailored experience. Manage barrel progress throughout stages to ensure timely delivery. Build and manage database of HNW individuals, including all necessary information to deliver exceptional service. Add post-experience recaps to reference for future planning. Capture personal habits and preferences to create personalized experiences. Create and operationalize member tasting experience to deliver upon request. Ensure tasting leads are sufficiently briefed and knowledgeable of individuals. Build proficiency in portfolio knowledge and tasting approach. Define standards for facility cleanliness and order. Manage service requests pre and post visits/experiences to maintain level of cleanliness and order at all times. Utilize PDS system to identify areas for continuous self-improvement. Regularly dedicate time to growing the skills outlined in the development plan. Use the PDS system to record examples and areas of practice, and learnings. RequirementsMUST Ability and willingness to work non-traditional hours (nights/weekends) Ability to develop customer relationship Ability to handle multiple tasks at one time Ability to project a professional image At least 21 years of age Customer or client-facing experience Detail Oriented Excellent oral & written communication skills Strong interpersonal skills Understanding of how to translate and apply events to a high-net worth experience strategy. Willingness to travel PREFERRED Understanding of events within high-volume brand homes or other relevant hospitality adjacencies. 2 years Event Management Experience 4 years Experience consulting, managing and setting up VIP Guest Visits Physical Requirements A valid driver's license Ability to travel (up to 25%) Ability to work remote In-person job attendance #LI-JJ1 Min USD $87,856.70/Yr. Max USD $131,785.04/Yr.

Responsibilities Include: Appropriately answering and accurately directing incoming telephone calls Appropriately greeting clients, vendors, and any other callers Accurately and effectively communicating individual staff member messages Accurately tracking and reporting daily calls/call types Receptionist Benefits include: Health, Vision, & Dental Insurance including a HRA and low deductibles 401K Matching Retirement Plan We do up to 4% match! Long-term and Short-term Disability Paid Time Off 80 hours accrued in your first year Set Work Schedule No Working Crazy Schedules! Remote Work No commute Work from home Positive Organizational Core Values These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day. Now you might be wondering about the pay? The pay range is $13.11 to $21.8 per hour. For this position, you receive a performance appraisal EVERY 6 MONTHS! Thats right! You will always know how you're doing with your performance. And do you know what else? If you score well on your performance review, you will get a 16 to 29 cent increase every 6 months until you reach the cap of the pay range. If the this sounds like the right job for you, please apply now! Package Details Flexible Schedule 401K / Retirement Plan Vision Insurance Dental Insurance

Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West. LMR VISION Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment. SUMMARY The Lone Mountain Ranch Concierge serves as a central point of connection between our guests and the exceptional experiences the Ranch has to offer. Whether assisting with reservations, coordinating activities, or managing special requests, this role ensures that each interaction feels thoughtful, genuine, and elevated. With a focus on personalized service, the Concierge helps craft stays that reflect the unique charm and magic of the Ranch, fostering memorable moments for every guest. The ideal candidate is detail-oriented, warm, and composed-someone who thrives in a guest-facing environment and has the intuition to anticipate needs before they arise. They are calm under pressure, energized by problem-solving, and committed to delivering service that feels both gracious and personal. A strong communicator and proactive team player, they take ownership of each guest interaction and contribute meaningfully to the overall guest experience. ESSENTIAL DUTIES & RESPONSIBILITIES Greet and engage with guests in a polished, approachable manner, ensuring all needs are met with professionalism and care. Manage and confirm reservations for dining, activities, and accommodations, tailoring each experience to the individual guest. Provide insightful and personalized recommendations on local attractions, outdoor adventures, and events, aligned with guest interests. Coordinate special requests including transportation, spa appointments, private guides, and celebrations with accuracy and timeliness. Communicate clearly with restaurant, activities, front office, and other Ranch departments to ensure cohesive guest service. Address any guest concerns or last-minute requests with a calm, solution-focused approach. Maintain detailed records of guest preferences, itineraries, and feedback to support consistency and personalization. Identify opportunities to enhance guest experiences through added-value offerings, special touches, or thoughtful gestures. Participate in team meetings and collaborate with various departments to ensure a smooth flow of communication and service. EXPERIENCE Previous experience in a guest services or concierge role in a resort, ranch, or luxury hospitality environment. Strong familiarity with the Big Sky area, including outdoor recreation, dining, and cultural offerings. Excellent written and verbal communication skills, with a warm and professional tone. Strong organizational and multitasking abilities, with an exceptional attention to detail. Confident using guest service platforms and booking systems; tech-savvy and resourceful. A genuine desire to contribute to a positive and memorable guest experience. WORK ENVIRONMENT All Concierge team members are required to attend the weekly “10-Day” planning meetings. Shifts may include evenings, weekends, and holidays depending on guest needs and Ranch operations. This role requires frequent interaction with guests and staff and may involve occasional lifting (up to 25 lbs) for administrative and hospitality-related tasks. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. Lone Mountain Ranch reserves the right to modify or adjust the hybrid work-from-home arrangement as business needs evolve. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. HOURLY EMPLOYEE & SEASONAL EMPLOYEE BENEFITS In addition to a great hourly wage, we think Lone Mountain Ranch offers more opportunities than most! Seasonal Bonus Program: All hourly employees will be able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program. Staff Cafeteria: We also want to keep you hydrated and nourished. You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone's day. Ranch Gratuity: In addition to your hourly rate, you will receive a ranch gratuity unique to us. Ranch Wide Activities: We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? If there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door. Discounted stay in the cabin at Lone Mountain Ranch: If you book a cabin in advance, you will receive 25% off the current best available rate. Alternatively, if you wait until 14 days before your stay, you can book at a special employee rate. Please note, this rate does not include taxes, fees, and gratuities. This discounted rate is exclusively for employees and applies to the Bed & Breakfast package. All requests will be reviewed by Auric Road. Requests will be reviewed Monday - Friday. Once approved, the employee will be contacted, and the booking will be processed with the Lead Sales & Reservation Agent. Requests are based on availability. Blackout dates do apply. Arrival While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should you come to us by air. Uniforms: Receive free uniforms from the ranch and you're ready to become a valuable member of the Lone Mountain Ranch team! Opportunity to move to Full-Time, Regular Status and receive additional benefits. If you remain with us for 1 full year and worked a minimum of 1560 hours during our 12-month lookback period (that takes place at the end of each year), you are eligible to move to full-time status. Full-time status means Vacation and Sick pay, medical, dental, life and vision insurance. This will be effective the first of the month following 30 days of your full-time employment hire date or status. The Ranch will pay for 80% of the premiums for employees and any dependents. Employees will be responsible for paying the remaining 20% of the premiums. Payment is deducted automatically from the employee's semi- monthly paycheck at a pre-taxed rate.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work a nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton's, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram's V.O., Myers's, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. We're proud of our award-winning culture and distilleries. Our Louisville office has been named one of the "Best Places to Work in Kentucky" four times, and our Buffalo Trace Distillery has earned the title of "world's most award-winning distillery" through the dedication of our craftsmen for well over 200 years. Whether you're a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry. Company/Location Overview Buffalo Trace Distillery is an American family-owned company based in Frankfort, Franklin County, Kentucky. The Distillery's rich tradition dates back to 1773 and includes such legends as E.H. Taylor, Jr., George T. Stagg, Albert B. Blanton, Orville Schupp, and Elmer T. Lee. Buffalo Trace Distillery is a fully operational Distillery producing bourbon, rye and vodka on site and is a National Historic Landmark as well as is listed on the National Register of Historic Places. The Distillery has won 17 distillery titles since 2000 from such notable publications as Whisky Magazine, Whisky Advocate Magazine and Wine Enthusiast Magazine. It was named "Brand Innovator of the Year" by Whisky Magazine at its Icons of Whisky America Awards 2015. Buffalo Trace Distillery has also garnered more than 300 awards for its wide range of premium whiskies. The distillery is part of the Sazerac family of companies. For more information, please visit ****************************** or **************** Job Description/Responsibilities The Sazerac Concierge will deliver exceptional service and experiences for Sazerac's most discerning and influential network of consumers. This role will plan and execute an ecosystem of exclusive, high-end benefits for select consumers, including coordination with internal/external partners, to drive global influence and growth for Sazerac. * Deliver 'white-glove' service across all facets of HNW program and benefits. Build genuine connections with members to build trust and deliver a truly personalized experience. Ensure consistency of service across internal and external engagements, extending high-level of service expectations to all vendors/parnters involved. * Deliver experiences and interactions that build brand equity and positively impact view of Sazerac. Ensure all communications and assets meet brand standards. Continuously seek to improve brand impression through level of service, custom assets, personalization, etc. * Actively manage member requests to ensure expectations are always met (or exceeded). Create end-to-end plans for on/off site events and experiences. Ensure all those involved are prepared and briefed on plans in advance. * Actively ensure all member activities are delivered as planned. Create and implement standards to ensure compliance and consistency of experience. * Build and execute annual plans to drive member loyalty and achieve program growth goals. Assess and update program benefits to increase engagement across benefits and value for Sazerac. Manage program according to outlined annual budget. * Coordinate all member barrel selection visits with on-site teams to deliver exceptional, private, tailored experience. Manage barrel progress throughout stages to ensure timely delivery. * Build and manage database of HNW individuals, including all necessary information to deliver exceptional service. Add post-experience recaps to reference for future planning. Capture personal habits and preferences to create personalized experiences. * Create and operationalize member tasting experience to deliver upon request. Ensure tasting leads are sufficiently briefed and knowledgeable of individuals. Build proficiency in portfolio knowledge and tasting approach. * Define standards for facility cleanliness and order. Manage service requests pre and post visits/experiences to maintain level of cleanliness and order at all times. * Utilize PDS system to identify areas for continuous self-improvement. Regularly dedicate time to growing the skills outlined in the development plan. Use the PDS system to record examples and areas of practice, and learnings. Requirements MUST * Ability and willingness to work non-traditional hours (nights/weekends) * Ability to develop customer relationship * Ability to handle multiple tasks at one time * Ability to project a professional image * At least 21 years of age * Customer or client-facing experience * Detail Oriented * Excellent oral & written communication skills * Strong interpersonal skills * Understanding of how to translate and apply events to a high-net worth experience strategy. * Willingness to travel PREFERRED * Understanding of events within high-volume brand homes or other relevant hospitality adjacencies. * 2 years Event Management Experience * 4 years Experience consulting, managing and setting up VIP Guest Visits Physical Requirements * A valid driver's license * Ability to travel (up to 25%) * Ability to work remote * In-person job attendance #LI-JJ1 Min USD $87,856.70/Yr. Max USD $131,785.04/Yr.

Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West. LMR VISION Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment. SUMMARY The Lone Mountain Ranch Concierge serves as a central point of connection between our guests and the exceptional experiences the Ranch has to offer. Whether assisting with reservations, coordinating activities, or managing special requests, this role ensures that each interaction feels thoughtful, genuine, and elevated. With a focus on personalized service, the Concierge helps craft stays that reflect the unique charm and magic of the Ranch, fostering memorable moments for every guest. The ideal candidate is detail-oriented, warm, and composed-someone who thrives in a guest-facing environment and has the intuition to anticipate needs before they arise. They are calm under pressure, energized by problem-solving, and committed to delivering service that feels both gracious and personal. A strong communicator and proactive team player, they take ownership of each guest interaction and contribute meaningfully to the overall guest experience. ESSENTIAL DUTIES & RESPONSIBILITIES Greet and engage with guests in a polished, approachable manner, ensuring all needs are met with professionalism and care. Manage and confirm reservations for dining, activities, and accommodations, tailoring each experience to the individual guest. Provide insightful and personalized recommendations on local attractions, outdoor adventures, and events, aligned with guest interests. Coordinate special requests including transportation, spa appointments, private guides, and celebrations with accuracy and timeliness. Communicate clearly with restaurant, activities, front office, and other Ranch departments to ensure cohesive guest service. Address any guest concerns or last-minute requests with a calm, solution-focused approach. Maintain detailed records of guest preferences, itineraries, and feedback to support consistency and personalization. Identify opportunities to enhance guest experiences through added-value offerings, special touches, or thoughtful gestures. Participate in team meetings and collaborate with various departments to ensure a smooth flow of communication and service. EXPERIENCE Previous experience in a guest services or concierge role in a resort, ranch, or luxury hospitality environment. Strong familiarity with the Big Sky area, including outdoor recreation, dining, and cultural offerings. Excellent written and verbal communication skills, with a warm and professional tone. Strong organizational and multitasking abilities, with an exceptional attention to detail. Confident using guest service platforms and booking systems; tech-savvy and resourceful. A genuine desire to contribute to a positive and memorable guest experience. WORK ENVIRONMENT All Concierge team members are required to attend the weekly “10-Day” planning meetings. Shifts may include evenings, weekends, and holidays depending on guest needs and Ranch operations. This role requires frequent interaction with guests and staff and may involve occasional lifting (up to 25 lbs) for administrative and hospitality-related tasks. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. Lone Mountain Ranch reserves the right to modify or adjust the hybrid work-from-home arrangement as business needs evolve. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. HOURLY EMPLOYEE & SEASONAL EMPLOYEE BENEFITS In addition to a great hourly wage, we think Lone Mountain Ranch offers more opportunities than most! Seasonal Bonus Program: All hourly employees will be able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program. Staff Cafeteria: We also want to keep you hydrated and nourished. You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone's day. Ranch Gratuity: In addition to your hourly rate, you will receive a ranch gratuity unique to us. Ranch Wide Activities: We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? If there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door. Discounted stay in the cabin at Lone Mountain Ranch: If you book a cabin in advance, you will receive 25% off the current best available rate. Alternatively, if you wait until 14 days before your stay, you can book at a special employee rate. Please note, this rate does not include taxes, fees, and gratuities. This discounted rate is exclusively for employees and applies to the Bed & Breakfast package. All requests will be reviewed by Auric Road. Requests will be reviewed Monday - Friday. Once approved, the employee will be contacted, and the booking will be processed with the Lead Sales & Reservation Agent. Requests are based on availability. Blackout dates do apply. Arrival While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should you come to us by air. Uniforms: Receive free uniforms from the ranch and you're ready to become a valuable member of the Lone Mountain Ranch team! Opportunity to move to Full-Time, Regular Status and receive additional benefits. If you remain with us for 1 full year and worked a minimum of 1560 hours during our 12-month lookback period (that takes place at the end of each year), you are eligible to move to full-time status. Full-time status means Vacation and Sick pay, medical, dental, life and vision insurance. This will be effective the first of the month following 30 days of your full-time employment hire date or status. The Ranch will pay for 80% of the premiums for employees and any dependents. Employees will be responsible for paying the remaining 20% of the premiums. Payment is deducted automatically from the employee's semi- monthly paycheck at a pre-taxed rate.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work a nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work a nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work a nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work a nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work a nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work a nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work a nd home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ************************. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.