How To Become A Concierge/Receptionist: What It Is and Career Path

What is a concierge/receptionist and how to become one

Updated January 8, 2025

4 min read

Want to make your guests feel at home when they're away from home? In that case, you'll make the perfect concierge. The concierge acts as the face of a hotel and is responsible for making sure guests have an enjoyable stay by providing local information and helping organize any activities that interest them.

A concierge should have a welcoming personality and extensive knowledge about the local area. Some of the tasks you may be asked to do include tracking lost or forgotten items, booking spa or beauty services, helping with guests' medical needs, and planning activities or helping to secure hard-to-get reservations at restaurants or other entertainment venues. You also need to answer any questions that guests have about their lodgings.

If you're looking to become a concierge, you'll typically only need a high school diploma. An associate's or bachelor's degree in tourism, hospitality, or hotel management may be helpful for better paying jobs. A knowledge of a foreign language is also a plus, if you're seeking work in a hotel that attracts a lot of international guests.

ScoreConcierge/ReceptionistUS Average

Salary

2.4

Avg. Salary $30,287

Avg. Salary $59,228

Diversity

6.3

Race

American Indian and Alaska Native 0.86%

Asian 7.49%

Black or African American 13.11%

Hispanic or Latino 18.19%

Unknown 5.73%

White 54.63%

Gender

female 79.15%

male 20.85%

Age - 51

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 51

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

8.4

Complexity level is challenging

7 - challenging

Work life balance

5.3

Work life balance is fair

6.4 - fair

Key steps to become a concierge/receptionist

Explore concierge/receptionist education requirements

Most common concierge/receptionist degrees

Bachelor's

34.9 %

High School Diploma

24.7 %

Associate

24.4 %

Start to develop specific concierge/receptionist skills

Skills	Percentages
Front Desk	17.48%
Data Entry	8.48%
Compassion	8.06%
Phone Calls	7.78%
Patients	7.49%

Complete relevant concierge/receptionist training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New concierge/receptionists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a concierge/receptionist based on U.S. Bureau of Labor Statistics data and data from real concierge/receptionist resumes.

Research concierge/receptionist duties and responsibilities

Manage approved participant list for all events and reservations.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Maintain consistent presence, cleanliness and organization at workstation.
Book car reservations and submit maintenance requests for residents.

Prepare your concierge/receptionist resume

When your background is strong enough, you can start writing your concierge/receptionist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a concierge/receptionist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable concierge/receptionist resume templates

Build a professional concierge/receptionist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your concierge/receptionist resume.