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Become A Concierge/Receptionist

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Working As A Concierge/Receptionist

  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Deal with People

  • Stressful

  • $32,000

    Average Salary

What Does A Concierge/Receptionist Do At Enlivant

* Answers phone and greets all guests in the community
* Under the direction of the Executive Director, assists in compliance with all laws, rules, regulations, policies and procedures within the community
* Assists with coordinating new hire orientation and training / in-services for all team members
* Coordinates and assists in the administration and the accuracy of personnel records
* Additional duties as assigned

What Does A Concierge/Receptionist Do At Catholic Eldercare

* Responsible for monitoring activity in the lobby and checking in all visitors (including staff) and directing as appropriate. (No one should be permitted to be in the building without checking in with the receptionist or concierge.
* Current employees, working or not, must be wearing name identification.
* Former employees are generally not permitted in the building without an appointment.
* If there is no appointment, the concierge, should contact the person they are visiting before the visitor leaves the lobby area.) Respectfully prevent unaccompanied residents from leaving the building.
* Greet visitors, have them sign in and put on a name badge, and direct appropriately.
* Operate phone console to answer incoming phone calls and direct to appropriate person.
* Follow up with long-term care inquiries and questions, mail out information as appropriate, or direct to appropriate staff to set up a tour.
* Use staffing software and assist as needed.
* Operate fax and copy machines.
* Assist in distribution of written and verbal information to inform employees, visitors and clients.
* Assist with word processing & other clerical duties as needed to support various departments.
* Responsible for money in cash box as verified at beginning of each shift or for money received during work shift, assist with market as needed.
* Cleaning duties to be performed on each shift will include the following: sanitizing the desk and front counter; and maintaining the general cleanliness of the lobby area.
* Recognize the need for and the ability to maintain confidentiality.
* Run and monitor call light report.
* Catholic Eldercare is committed to recognition and effective management of each resident s pain and suffering.
* Every employee (within the scope of their position) is responsible to seek relief for any resident observed to be in pain (physical, spiritual or otherwise) through therapeutic intervention (hand holding, physical touch, acknowledgement of discomfort) and reporting the discomfort to the appropriate staff.
* Perform all duties in a manner that is consistent with quality standards, infection control, and safety measures, which includes using Standard Precautions, at all times.
* Participate in in-service programs, mandatory training, and attend meetings in the interest of improving skills, acquiring knowledge, and meeting state and federal regulations.
* Remain current on tuberculosis screening.
* Work as a team member and adapt to changes in work assignments to meet resident and/or staffing needs.
* Performs other related duties as assigned

What Does A Concierge/Receptionist Do At Sunrise Senior Living

* Monitoring the Bistro area for refreshments, music, cleanliness
* General administrative duties
* Welcoming and support the hospitality of a Sunrise community

What Does A Concierge/Receptionist Do At Centegra Health Systems

Customer focused ALWAYS

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Concierge/Receptionist Career Paths

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Average Length of Employment
Legal Receptionist 2.1 years
Hotel Concierge 2.0 years
Receptionist 2.0 years
Concierge 1.9 years
Desk Receptionist 1.6 years
Top Careers Before Concierge/Receptionist
Cashier 15.1%
Server 4.8%
Internship 3.8%
Concierge 2.5%
Hostess 2.4%
Volunteer 2.2%
Waitress 1.9%
Top Careers After Concierge/Receptionist
Receptionist 13.5%
Cashier 8.5%
Server 5.0%
Concierge 3.9%
Hostess 2.3%
Internship 2.2%

Do you work as a Concierge/Receptionist?

Concierge/Receptionist Demographics

Gender

Female

67.9%

Male

19.0%

Unknown

13.1%
Ethnicity

White

56.9%

Hispanic or Latino

19.5%

Black or African American

13.5%

Asian

6.4%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

66.1%

French

10.2%

Italian

5.5%

Hindi

2.4%

Portuguese

1.6%

Tagalog

1.6%

Russian

1.6%

Korean

1.6%

Khmer

0.8%

Chinese

0.8%

German

0.8%

Cantonese

0.8%

Filipino

0.8%

Bulgarian

0.8%

Japanese

0.8%

Amharic

0.8%

Greek

0.8%

Armenian

0.8%

Arabic

0.8%

Croatian

0.8%
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Concierge/Receptionist Education

Schools

University of Phoenix

9.8%

University of the District of Columbia

7.4%

Prince George's Community College

6.7%

Miami Dade College

6.7%

The Academy

6.7%

Northern Virginia Community College

6.1%

University of Central Florida

5.5%

Strayer University

5.5%

Hudson County Community College

5.5%

Montgomery College

4.9%

Broward College

4.3%

Oakland University

4.3%

Palm Beach State College

3.7%

Bergen Community College

3.7%

Norwalk Community College

3.7%

Community College of Philadelphia

3.1%

San Francisco State University

3.1%

Monroe Community College

3.1%

University of Massachusetts - Boston

3.1%

Bowie State University

3.1%
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Majors

Business

22.8%

Health Care Administration

8.6%

Psychology

8.0%

Medical Assisting Services

6.8%

Criminal Justice

6.7%

Nursing

6.5%

Communication

4.3%

Hospitality Management

4.1%

Liberal Arts

3.9%

English

3.5%

General Studies

3.3%

Management

2.9%

Cosmetology

2.7%

Graphic Design

2.6%

Marketing

2.4%

Accounting

2.4%

Education

2.2%

Biology

2.1%

Finance

2.1%

Human Services

2.1%
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Degrees

Other

38.6%

Bachelors

30.4%

Associate

17.0%

Certificate

7.5%

Masters

2.8%

Diploma

2.8%

License

0.8%

Doctorate

0.2%
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Top Skills for A Concierge/Receptionist

  1. Customer Service
  2. Phone Calls
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Answered a Multi-Lined Telephone, updated information in company database, received payments, created documents, customer service
  • Answered department telephone calls using correct salutations and telephone etiquette.
  • Maintained office security and resident safety by following safety procedures and controlling access via front desk.
  • Typed general correspondence and data entry.
  • Key Accomplishments: Organized and fine-tuned the systems for messaging, scheduling appointments resulting in more efficiency in less time.

How Would You Rate Working As a Concierge/Receptionist?

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Top Concierge/Receptionist Employers

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Jobs From Top Concierge/Receptionist Employers

Concierge/Receptionist Videos

Concierge (Resort), Career Video from drkit.org

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