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Become A Concierge/Receptionist

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Working As A Concierge/Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $27,414

    Average Salary

What Does A Concierge/Receptionist Do At Centegra Health Systems

* Maintain a professional and courteous manner and provide communication in a manner consistent with customer satisfaction and service excellence strategies.
* Extensive knowledge of all programs and services offered by Health Bridge and Centegra Health System as well as the policies and procedures related to them.
* Must be able to stay current with daily changes or additions.
* Provides services needed as described in the department’s policies and procedures working cohesively with other departments.
* Maintains competency as appropriate and pursues ongoing learning through attendance at departmental and system in-services.
* Actively participates in organizational learning opportunities as appropriate.
* Demonstrates efficiency in answering the phone, identifying Centegra Health Bridge department and his/her name, managing incoming calls professionally.
* Ability to balance a cash drawer, understanding basic accounting principles.
* Ability to coordinate and prioritize during high volume times, performing multitasks efficiently.
* Accurate processing of programs & services including but not limited to: Fee based program registration/information, Purchases of Personal Training, Swim lessons, Pilates, & merchandise, Set-up of Installment Plans, Spa appointments/payments, printing vouchers for Personal Training or Private Swim lessons, Refund Requests, Contracts/payments for Outdoor Pool passes, and accurate completion of all related paperwork.
* Primary handling of Membership functions such as Payment Status Changes, Member Holds, Medical Holds, Account Payments, and accurate completion of all applicable paperwork.
* Proficient knowledge of necessary computer software including but not limited to CSI Spectrum NG, Mind Body and Microsoft Office applications.
* This position integrates the CHS values of genuine respect, passionate caring and a joyful spirit into each of the responsibilities of this job and daily communication with all customers and co-workers.
* Individuals must attend all required staff meetings

What Does A Concierge/Receptionist Do At Central Bethany Development

* Provide administrative support for Front Desk Concierge Staff, Assisted Living Staff, and Wellness Center Staff.
* The position will assist Laurel Parc residents, answer telephones, maintain strict confidentiality of all resident and staff information

What Does A Concierge/Receptionist Do At Sunrise Senior Living

* Monitoring the Bistro area for refreshments, music, cleanliness
* General administrative duties
* Welcoming and support the hospitality of a Sunrise community

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How To Become A Concierge/Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Concierge/Receptionist jobs

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Concierge/Receptionist Demographics

Gender

  • Female

    78.6%
  • Male

    19.4%
  • Unknown

    2.0%

Ethnicity

  • White

    73.9%
  • Hispanic or Latino

    16.3%
  • Asian

    7.5%
  • Unknown

    1.8%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    62.3%
  • French

    9.4%
  • Italian

    5.7%
  • Portuguese

    3.8%
  • Hindi

    3.8%
  • Bulgarian

    1.9%
  • Filipino

    1.9%
  • German

    1.9%
  • Armenian

    1.9%
  • Japanese

    1.9%
  • Greek

    1.9%
  • Tagalog

    1.9%
  • Korean

    1.9%
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Concierge/Receptionist

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Concierge/Receptionist Education

Concierge/Receptionist

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Top Skills for A Concierge/Receptionist

GreetingVisitorsCustomerServiceSkillsPhoneCallsFrontDeskDataEntryTelephoneSwitchboardScheduleAppointmentsReceptionAreaTelephoneCallsResidentActivitiesCommunicationSkillsPotentialResidentsSortOfficeSuppliesPackageAppropriateDepartmentBusinessOfficeStaffMembersComputerSkillsProspectiveResidents

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Top Concierge/Receptionist Skills

  1. Greeting Visitors
  2. Customer Service Skills
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Foster personal relationships with residents, family members, and guests by greeting visitors and receiving inquiries.
  • ResponsibilitiesGreeted CustomersSigned in/out visitors Provided excellent customer Service skills Helped tenants with any assistance needed
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Greet guests at the front desk upon arrival.
  • Typed general correspondence and data entry.

Top Concierge/Receptionist Employers

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Concierge/Receptionist Videos

Concierge (Resort), Career Video from drkit.org

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