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Become A Concierge/Receptionist

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Working As A Concierge/Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $28,336

    Average Salary

What Does A Concierge/Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Concierge/Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Concierge/Receptionist Videos

Concierge (Resort), Career Video from drkit.org

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Average Length of Employment
Lead Receptionist 2.8 years
Receptionist 1.9 years
Concierge 1.7 years
Desk Receptionist 1.6 years
Spa Receptionist 1.4 years
Top Careers Before Concierge/Receptionist
Cashier 12.5%
Internship 4.9%
Server 4.4%
Teller 3.6%
Hostess 2.7%
Waitress 2.4%
Teacher 2.1%
Volunteer 1.9%
Top Careers After Concierge/Receptionist
Receptionist 10.7%
Cashier 5.6%
Concierge 4.4%
Internship 3.4%
Server 3.4%
Hostess 2.5%
Manager 2.2%
Assistant 2.2%

Do you work as a Concierge/Receptionist?

Concierge/Receptionist Demographics

Gender

Female

78.4%

Male

19.6%

Unknown

2.0%
Ethnicity

White

54.2%

Hispanic or Latino

21.5%

Black or African American

12.5%

Asian

8.0%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

62.3%

French

9.4%

Italian

5.7%

Portuguese

3.8%

Hindi

3.8%

Bulgarian

1.9%

Filipino

1.9%

German

1.9%

Armenian

1.9%

Japanese

1.9%

Greek

1.9%

Tagalog

1.9%

Korean

1.9%
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Concierge/Receptionist Education

Schools

Prince George's Community College

8.9%

Northern Virginia Community College

8.9%

University of Phoenix

6.3%

Montgomery College

5.1%

San Francisco State University

5.1%

Indian River State College

5.1%

Howard University

5.1%

American InterContinental University

5.1%

University of the District of Columbia

5.1%

University of Central Florida

5.1%

Bergen Community College

5.1%

Santa Monica College

5.1%

Strayer University

3.8%

Community College of Philadelphia

3.8%

Coastal Carolina University

3.8%

Palm Beach State College

3.8%

Miami Dade College

3.8%

Florida International University

3.8%

University of Baltimore

3.8%

East Los Angeles College

3.8%
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Majors

Business

21.4%

Criminal Justice

8.1%

Psychology

8.1%

Health Care Administration

7.4%

Medical Assisting Services

5.8%

Nursing

5.2%

Management

4.5%

Communication

4.5%

Hospitality Management

4.2%

English

3.6%

Public Relations

3.6%

Graphic Design

3.6%

General Studies

3.2%

Liberal Arts

2.9%

Cosmetology

2.6%

Computer Science

2.6%

Journalism

2.3%

Fine Arts

2.3%

Marketing

2.3%

Education

1.9%
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Degrees

Other

39.1%

Bachelors

31.3%

Associate

14.9%

Certificate

7.7%

Masters

3.7%

Diploma

1.9%

License

1.0%

Doctorate

0.4%
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Concierge/Receptionist Videos

Concierge (Resort), Career Video from drkit.org

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Top Skills for A Concierge/Receptionist

  1. Greeting Visitors
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Foster personal relationships with residents, family members, and guests by greeting visitors and receiving inquiries.
  • Perform Excellent Customer service Manage Patient privacy Assist disabled patients Work in a diverse environment
  • Assist in the planning and preparation of meetings, conferences and conference telephone calls.
  • Front Desk Receptionist Customer Service Desk for an Independent Living Facility
  • Answer telephone switchboard to make sure the calls were being directed properly.

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Top Concierge/Receptionist Employers

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Jobs From Top Concierge/Receptionist Employers

Concierge/Receptionist Videos

Concierge (Resort), Career Video from drkit.org

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