How to hire a concierge/receptionist

How to hire a concierge/receptionist, step by step

Here's a step-by-step concierge/receptionist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a concierge/receptionist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new concierge/receptionist
• Step 8: Go through the hiring process checklist

Post a concierge/receptionist job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you start hiring a concierge/receptionist, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A concierge/receptionist's background is also an important factor in determining whether they'll be a good fit for the position. For example, concierge/receptionists from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of concierge/receptionists and their corresponding salaries.

   Type of Concierge/Receptionist	Description	Hourly rate
   Concierge/Receptionist		$11-17
   Front Desk Concierge	As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued... Show more	$10-19
   Receptionist/Customer Service	Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization... Show more	$12-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Front Desk
   • Data Entry
   • Compassion
   • Phone Calls
   • Patients
   • Cleanliness
   • Reservations
   • Good Judgment
   • Customer Service
   • Sales Efforts
   • Telephone Calls
   • Direct Calls
   • Greeting Visitors
   • Schedule Appointments

   Check all skills

   Responsibilities:

   • Manage approved participant list for all events and reservations.
   • Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
   • Maintain consistent presence, cleanliness and organization at workstation.
   • Book car reservations and submit maintenance requests for residents.
   • Provide notification to physicians when patients have arrived for appointments.
   • Coordinate information collection and provide accurate transmittal of information to hospital staff and families concerning patients.

3. Make a budget

   Including a salary range in your concierge/receptionist job description is one of the best ways to attract top talent. A concierge/receptionist can vary based on:

   • Location. For example, concierge/receptionists' average salary in ohio is 44% less than in washington.
   • Seniority. Entry-level concierge/receptionists 35% less than senior-level concierge/receptionists.
   • Certifications. A concierge/receptionist with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a concierge/receptionist's salary.

   Average concierge/receptionist salary

   $14.56hourly

   $30,287 yearly

   ---

   Entry-level concierge/receptionist salary

   $24,000 yearly salary

   Updated December 25, 2025

4. Writing a concierge/receptionist job description

   A good concierge/receptionist job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a concierge/receptionist job description:

   Concierge/receptionist job description example

   Sunrise considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment with Sunrise are conditioned on completing and passing a background and drug test, participating in mandatory vaccine programs (e.g., Covid-19), participating in testing requirements (e.g. Covid-19, TB) and using designated PPE when required.

   Sunrise Senior Living offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. Team members may also be eligible to receive a bonus based on their position. Some leadership roles are eligible to receive annual bonuses. All team members have the potential to receive spot bonuses and other incentive awards.

   
   Qualifications
   

   Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.

   At Sunrise, you will…
   
   Make a Difference Every Day
   We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

   Be Part of a Uniquely Supportive Community
   The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

   Ignite Your Potential
   We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

   Sunrise Senior Living was again named as one of the Best Workplaces in Aging Services™ by Fortune and certified as a Great Place to Work® by Activated Insights. This is the 5th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

   Apply today to learn why Sunrise Senior Living is a certified Great Place to Work ®

   Copy this example

   

5. Post your job

   To find the right concierge/receptionist for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with concierge/receptionists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit concierge/receptionists who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your concierge/receptionist job on Zippia to find and recruit concierge/receptionist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting concierge/receptionists requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new concierge/receptionist

   Once you've decided on a perfect concierge/receptionist candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new concierge/receptionist first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a concierge/receptionist?