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Concierge/receptionist skills for your resume and career

Updated January 8, 2025
3 min read
Concierge/receptionist example skills
Below we've compiled a list of the most critical concierge/receptionist skills. We ranked the top skills for concierge/receptionists based on the percentage of resumes they appeared on. For example, 17.5% of concierge/receptionist resumes contained front desk as a skill. Continue reading to find out what skills a concierge/receptionist needs to be successful in the workplace.

15 concierge/receptionist skills for your resume and career

1. Front Desk

Here's how concierge/receptionists use front desk:
  • Maintained office security and resident safety by following safety procedures and controlling access via front desk.
  • Front Desk Receptionist Customer Service Desk for an Independent Living Facility

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how concierge/receptionists use data entry:
  • Typed general correspondence and data entry.
  • Monitored all files and paperwork, data entry, filing and bookkeeping.

3. Compassion

Here's how concierge/receptionists use compassion:
  • Accommodate the residents and patients with compassion and respect.
  • Express concern and compassion for residents and families.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how concierge/receptionists use phone calls:
  • Answer telephone in friendly, professional manner, handle telephone calls and message accurately, completely, and promptly.
  • Answer phone calls, greet clients as they walk in, I give tours of the community, make faxes/copies

5. Patients

Here's how concierge/receptionists use patients:
  • Perform Excellent Customer service Manage Patient privacy Assist disabled patients Work in a diverse environment
  • Assisted with transportation arrangements for patients.

6. Cleanliness

Here's how concierge/receptionists use cleanliness:
  • Provided excellent hospitality services while also verifying documentation and prioritizing a safe environment along with handling aspects of housekeeping & cleanliness.
  • Monitored the community's aesthetics including overseeing the Bistro area for refreshments, music, and cleanliness.

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7. Reservations

Here's how concierge/receptionists use reservations:
  • Encouraged residents to participate in any extracurricular activity and entered their reservations into Excel spreadsheets.
  • Managed approved participant list for all events and reservations.

8. Good Judgment

Here's how concierge/receptionists use good judgment:
  • Exercised good judgment, problem analysis, solving skills, and decision making skills.
  • Utilized a vigilant eye, good judgment and security experience to ensure the safety of the building premises.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how concierge/receptionists use customer service:
  • Answered a Multi-Lined Telephone, updated information in company database, received payments, created documents, customer service
  • Promoted spa services by providing excellent customer service, promoted programs and suggesting products to management.

10. Sales Efforts

Here's how concierge/receptionists use sales efforts:
  • Provide an overview of community information to those inquiries in support of the marketing and sales efforts.
  • Support the director of community relations in marketing and sales efforts.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how concierge/receptionists use telephone calls:
  • Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Directed office callers by answering telephone calls from customers; determined nature of business and directed callers to appropriate destination.

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how concierge/receptionists use direct calls:
  • Answer telephones and direct callers to the appropriate associate and taking/retrieving messages for various personnel.
  • Answer and direct calls, assist guests and residents and help wherever needed.

13. Greeting Visitors

Here's how concierge/receptionists use greeting visitors:
  • Managed lobby area, including greeting visitors and responding to telephone and in-person request for information.
  • Foster personal relationships with residents, family members, and guests by greeting visitors and receiving inquiries.

14. Schedule Appointments

Here's how concierge/receptionists use schedule appointments:
  • Schedule appointments with families and director of facility when requested
  • Greet guest, schedule appointments, check in/out guest, process payments and assist with ideas for upcoming promotions.

15. HIPAA

Here's how concierge/receptionists use hipaa:
  • Managed patients records by keeping all medical history, insurance and personal information updated and verified abiding by HIPAA protocols.
  • Maintained confidential medical records following HIPAA and office policy to prevent unauthorized viewing and attainment of patient information.
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List of concierge/receptionist skills to add to your resume

Concierge/receptionist skills

The most important skills for a concierge/receptionist resume and required skills for a concierge/receptionist to have include:

  • Front Desk
  • Data Entry
  • Compassion
  • Phone Calls
  • Patients
  • Cleanliness
  • Reservations
  • Good Judgment
  • Customer Service
  • Sales Efforts
  • Telephone Calls
  • Direct Calls
  • Greeting Visitors
  • Schedule Appointments
  • HIPAA
  • Greeting Guests
  • Internal Calls
  • Office Equipment
  • Emergency Situations
  • Incident Reports
  • Provide Clerical Support
  • Surveillance Cameras
  • Maintenance Request
  • Spa Services
  • Multi-Line Phone System
  • Direct Visitors
  • Administrative Tasks
  • Restaurant Reservations
  • Outbound Calls
  • Security Cameras
  • Paging Systems
  • Travel Arrangements
  • POS
  • Property Management
  • Meal Tickets
  • Computer System
  • VIP
  • Multi-Line Telephone System
  • Transferring Calls
  • PowerPoint
  • Hotel Guests
  • Customer Complaints
  • CCTV
  • Conference Room
  • Groceries
  • Collating
  • Doctor Appointments
  • Guest Complaints

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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