Patient Care Coordinator jobs at Concord Hospital - 24 jobs

Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service. Education High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure Experience Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you#ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you#re part of our clinical, administrative, or support staff, you#ll play a key role in advancing our mission to deliver exceptional care and service to our community. # Why Join Us Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment Career advancement opportunities and ongoing education support Standard weekday schedule (Monday#Friday) , with limited weekend or holiday rotations that promote teamwork and work#life balance across locations Collaborative, physician-led organization that values input and innovation Free onsite parking and convenient Seacoast New Hampshire locations #Culture grounded in respect, quality, and patient-centered care Join our Call Center, Fielding Calls for Primary Care offices in the Core Physicians Network# (Rockingham County) Local Applicants only, 100% remote option once fully trained.# (training availability during the first few weeks will be 3-4 days including every Monday as a mandatory day to be available) *hours will vary based on business/department needs.# Facilitate the process between new patient registration, insurance verification, and referral management.# Act as a liaison between physician practices and patients to ensure patients are receiving optimal care. # Requirements: ######### High School Diploma or GED # Responsibilities: 1.##### Pre-register patients and verify patient demographics and insurance status. #Communicate co-pay, deductible and/or co-insurance expectations prior to the scheduled appointment or procedure. 2.##### Manage and review eligibility through Navicure reports daily. Verify billing insurance company and ensure that the correct PCP is assigned to the patient; contact patients with inaccuracies prior to appointment and update as necessary. 3.##### Coordinate and schedule all new patient visits for Core Practices.# Assist patients with navigating the logistics such as obtaining medical records and changing the PCP with the insurance company.# Communicate with practice staff on updates or roadblocks. 4.##### Obtain referrals/prior authorization as necessary and schedule appointments with Core Specialists under the direction of providers. 5.##### Identify, track, and trend potential authorization and system issues; communicate issues and develop action plans to address root cause. 6.##### Act as liaison between patient, practice and insurance company to address issues and come to resolution. Respond to patient phone calls and other communication and staff inquires within the same business day. 7.##### Grant access to Navicure website as needed and assist in training practice staff. 8.##### Partner with the coding department to verify eligibility for hospital based services. 9.##### Act as patient advocate by assisting the patient in navigating our systems. 10.# Perform other duties as assigned. # # Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you'll find a supportive environment that values teamwork, innovation, and professional growth. Whether you're part of our clinical, administrative, or support staff, you'll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us * Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment * Career advancement opportunities and ongoing education support * Standard weekday schedule (Monday-Friday) , with limited weekend or holiday rotations that promote teamwork and work-life balance across locations * Collaborative, physician-led organization that values input and innovation * Free onsite parking and convenient Seacoast New Hampshire locations * Culture grounded in respect, quality, and patient-centered care Join our Call Center, Fielding Calls for Primary Care offices in the Core Physicians Network (Rockingham County) Local Applicants only, 100% remote option once fully trained. (training availability during the first few weeks will be 3-4 days including every Monday as a mandatory day to be available) * hours will vary based on business/department needs. Facilitate the process between new patient registration, insurance verification, and referral management. Act as a liaison between physician practices and patients to ensure patients are receiving optimal care. Requirements: * High School Diploma or GED Responsibilities: 1. Pre-register patients and verify patient demographics and insurance status. Communicate co-pay, deductible and/or co-insurance expectations prior to the scheduled appointment or procedure. 2. Manage and review eligibility through Navicure reports daily. Verify billing insurance company and ensure that the correct PCP is assigned to the patient; contact patients with inaccuracies prior to appointment and update as necessary. 3. Coordinate and schedule all new patient visits for Core Practices. Assist patients with navigating the logistics such as obtaining medical records and changing the PCP with the insurance company. Communicate with practice staff on updates or roadblocks. 4. Obtain referrals/prior authorization as necessary and schedule appointments with Core Specialists under the direction of providers. 5. Identify, track, and trend potential authorization and system issues; communicate issues and develop action plans to address root cause. 6. Act as liaison between patient, practice and insurance company to address issues and come to resolution. Respond to patient phone calls and other communication and staff inquires within the same business day. 7. Grant access to Navicure website as needed and assist in training practice staff. 8. Partner with the coding department to verify eligibility for hospital based services. 9. Act as patient advocate by assisting the patient in navigating our systems. 10. Perform other duties as assigned.

Under the general supervision of the Practice Administrator/Manager and the direct supervision of the Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination and other patient care coordinator duties. Specifically, the Lead PCC will provide training and support for all Practice Patient Care Coordinators to facilitate high levels of patient, provider, and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; understand and uphold DNV guidelines as well as state and federal laws that regulate physician practices. Education High School degree or General Educational Development equivalency required. Must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure None required. Experience Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred. Minimum of one year as a CHMG Patient Care Coordinator. Responsibilities Demonstrates leadership skills by training/mentoring peers, collaboration with other teams/departments, and the development of staff training materials. Researches and resolves Patient Account issues. Provides background for patient complaints to Manager. Follows department policies and procedures. Assists with implementing process improvements and CHMG workflows. Assists in the utilization of provider schedules and appropriate allocation of clerical support staff. Knowledgeable in specific department functions and is a resource for staff in this area. Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

The Senior Clinical Secretary plays a critical role in supporting daily clinical operations by managing patient interactions, scheduling workflows, and administrative tasks. This position requires strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment. Key responsibilities include face-to-face scheduling during patient visits, coordinating procedures, and managing high volumes of phone and electronic communications. The Senior Clinical Secretary also oversees in-basket message processing, assists with exiting patients, and ensures timely follow-up scheduling. Additional administrative duties may be assigned to support departmental needs and optimize patient care delivery. May include a hybrid remote option. Responsibilities Answers telephone, screens and directs calls, gives directions, and takes messages. Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling. Designs, analyzes, and coordinates master and other schedules. Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff. Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence. Creates forms and spreadsheets, tables, charts, databases and slides. Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers. Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications. Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others. Creates agendas and takes minutes for meetings. Coordinates conferences/meetings and make travel arrangements. Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets. Prepares grants and negotiates outside contracts. Performs other duties as required or assigned. Qualifications * High School diploma with 3 years of administrative support experience or the equivalent required. * Proven experience working with the public required. * Knowledge of medical terminology may be required. * Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's. * Excellent communication and interpersonal skills required. * Previous experience working in a medical setting preferred. Required Licensure/Certifications * None

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you#ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you#re part of our clinical, administrative, or support staff, you#ll play a key role in advancing our mission to deliver exceptional care and service to our community. # Why Join Us Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment Career advancement opportunities and ongoing education support Standard weekday schedule (Monday#Friday) , with limited weekend or holiday rotations that promote teamwork and work#life balance across locations Collaborative, physician-led organization that values input and innovation Free onsite parking and convenient Seacoast New Hampshire locations #Culture grounded in respect, quality, and patient-centered care # The Medical Office Coordinator will provide#administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support,#maintenance of office supplies, and daily banking. Requirements: High school graduate or equivalent 1-3 years experience in customer service environment BCLS within 6 months of hire Major Responsibilities: 1.##Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2.##Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics# Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3.##Posts payment and adjustment transactions, balances daily journal and close batches every day# May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4.##May be asked to mentor and train new staff. 5.##Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6.##Assigns new patients to a provider # care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7.##Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8.##Demonstrates sensitivity to the patient#s comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9.#Provides coverage for other Core offices as requested. 10.#Other duties as assigned Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you'll find a supportive environment that values teamwork, innovation, and professional growth. Whether you're part of our clinical, administrative, or support staff, you'll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us * Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment * Career advancement opportunities and ongoing education support * Standard weekday schedule (Monday-Friday) , with limited weekend or holiday rotations that promote teamwork and work-life balance across locations * Collaborative, physician-led organization that values input and innovation * Free onsite parking and convenient Seacoast New Hampshire locations * Culture grounded in respect, quality, and patient-centered care The Medical Office Coordinator will provide administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support, maintenance of office supplies, and daily banking. Requirements: * High school graduate or equivalent * 1-3 years experience in customer service environment * BCLS within 6 months of hire Major Responsibilities: 1. Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2. Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3. Posts payment and adjustment transactions, balances daily journal and close batches every day May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4. May be asked to mentor and train new staff. 5. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6. Assigns new patients to a provider & care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7. Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8. Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9. Provides coverage for other Core offices as requested. 10. Other duties as assigned

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you#ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you#re part of our clinical, administrative, or support staff, you#ll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment Career advancement opportunities and ongoing education support Standard weekday schedule (Monday#Friday) , with limited weekend or holiday rotations that promote teamwork and work#life balance across locations Collaborative, physician-led organization that values input and innovation Free onsite parking and convenient Seacoast New Hampshire locations #Culture grounded in respect, quality, and patient-centered care The Medical Office Coordinator will provide#administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support,#maintenance of office supplies, and daily banking. Requirements: High school graduate or equivalent 1-3 years experience in customer service environment BCLS within 6 months of hire Major Responsibilities: 1.##Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2.##Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics# Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3.##Posts payment and adjustment transactions, balances daily journal and close batches every day# May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4.##May be asked to mentor and train new staff. 5.##Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6.##Assigns new patients to a provider # care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7.##Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8.##Demonstrates sensitivity to the patient#s comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9.#Provides coverage for other Core offices as requested. 10.#Other duties as assigned Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you'll find a supportive environment that values teamwork, innovation, and professional growth. Whether you're part of our clinical, administrative, or support staff, you'll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us * Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment * Career advancement opportunities and ongoing education support * Standard weekday schedule (Monday-Friday) , with limited weekend or holiday rotations that promote teamwork and work-life balance across locations * Collaborative, physician-led organization that values input and innovation * Free onsite parking and convenient Seacoast New Hampshire locations * Culture grounded in respect, quality, and patient-centered care The Medical Office Coordinator will provide administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support, maintenance of office supplies, and daily banking. Requirements: * High school graduate or equivalent * 1-3 years experience in customer service environment * BCLS within 6 months of hire Major Responsibilities: 1. Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2. Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3. Posts payment and adjustment transactions, balances daily journal and close batches every day May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4. May be asked to mentor and train new staff. 5. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6. Assigns new patients to a provider & care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7. Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8. Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9. Provides coverage for other Core offices as requested. 10. Other duties as assigned

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you#ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you#re part of our clinical, administrative, or support staff, you#ll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment Career advancement opportunities and ongoing education support Standard weekday schedule (Monday#Friday) , with limited weekend or holiday rotations that promote teamwork and work#life balance across locations Collaborative, physician-led organization that values input and innovation Free onsite parking and convenient Seacoast New Hampshire locations #Culture grounded in respect, quality, and patient-centered care The Medical Office Coordinator will provide#administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support,#maintenance of office supplies, and daily banking. Requirements: High school graduate or equivalent 1-3 years experience in customer service environment BCLS within 6 months of hire Major Responsibilities: 1.##Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2.##Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics# Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3.##Posts payment and adjustment transactions, balances daily journal and close batches every day# May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4.##May be asked to mentor and train new staff. 5.##Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6.##Assigns new patients to a provider # care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7.##Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8.##Demonstrates sensitivity to the patient#s comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9.#Provides coverage for other Core offices as requested. 10.#Other duties as assigned Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you'll find a supportive environment that values teamwork, innovation, and professional growth. Whether you're part of our clinical, administrative, or support staff, you'll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us * Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment * Career advancement opportunities and ongoing education support * Standard weekday schedule (Monday-Friday) , with limited weekend or holiday rotations that promote teamwork and work-life balance across locations * Collaborative, physician-led organization that values input and innovation * Free onsite parking and convenient Seacoast New Hampshire locations * Culture grounded in respect, quality, and patient-centered care The Medical Office Coordinator will provide administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support, maintenance of office supplies, and daily banking. Requirements: * High school graduate or equivalent * 1-3 years experience in customer service environment * BCLS within 6 months of hire Major Responsibilities: 1. Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2. Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3. Posts payment and adjustment transactions, balances daily journal and close batches every day May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4. May be asked to mentor and train new staff. 5. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6. Assigns new patients to a provider & care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7. Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8. Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9. Provides coverage for other Core offices as requested. 10. Other duties as assigned

Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between providers & specialists outside of D-H. Responsibilities * Responds to patient calls providing general information and education. * Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated - Per department/location need. * Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support. * Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients' needs are met. * Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures). * Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call. * Monitors and completes system messages in a timely manner to meet patients' needs. * Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner per department/location need. * Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy. * Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns. * Monitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager. * Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff. * Acts as liaison between primary care providers & specialists outside DH. * Participates in initiatives to improve department workflows and policies and procedures. * Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks. * Performs other duties as required or assigned. * Able to be a team player and collaborate with others throughout the system. Qualifications * High school graduate or equivalent with 1 year experience in provider office preferred * Ability to effectively interact with providers, staff, patients and insurance plan representatives a must * Able to prioritize multiple tasks * Knowledge of insurance benefit programs and medical terminology * Must have prior computer experience, excellent communication skills, and attention to detail

Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service. Education High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred. Experience Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred. Responsibilities Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures. Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports. Facilitates patient care between primary, specialty, and ancillary services. Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records. Processes and routes all incoming calls or requests and responds to departmental and practice inquiries. Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment. Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests. Supports a culture of “yes” In support of a patient centered medical home. Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities. You could qualify for a recruitment bonus if you are hired for this position. This is applicable to external candidates only. In addition, if you have previously worked at Concord Hospital, you have to be separated for at least 6 months since your termination date to be eligible. If hired and you meet our criteria, you would receive $250 paid out at 3 months, $250 paid out at 6 months, $250 paid out at 9 months, and $250 paid at out 12 months of employment, totaling $1,000. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you#ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you#re part of our clinical, administrative, or support staff, you#ll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment Career advancement opportunities and ongoing education support Standard weekday schedule (Monday#Friday) , with limited weekend or holiday rotations that promote teamwork and work#life balance across locations Collaborative, physician-led organization that values input and innovation Free onsite parking and convenient Seacoast New Hampshire locations #Culture grounded in respect, quality, and patient-centered care The Medical Office Coordinator will provide#administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support,#maintenance of office supplies, and daily banking. Requirements: High school graduate or equivalent 1-3 years experience in customer service environment BCLS within 6 months of hire Major Responsibilities: 1.##Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2.##Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics# Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3.##Posts payment and adjustment transactions, balances daily journal and close batches every day# May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4.##May be asked to mentor and train new staff. 5.##Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6.##Assigns new patients to a provider # care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7.##Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8.##Demonstrates sensitivity to the patient#s comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9.#Provides coverage for other Core offices as requested. 10.#Other duties as assigned Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you'll find a supportive environment that values teamwork, innovation, and professional growth. Whether you're part of our clinical, administrative, or support staff, you'll play a key role in advancing our mission to deliver exceptional care and service to our community. Why Join Us * Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment * Career advancement opportunities and ongoing education support * Standard weekday schedule (Monday-Friday) , with limited weekend or holiday rotations that promote teamwork and work-life balance across locations * Collaborative, physician-led organization that values input and innovation * Free onsite parking and convenient Seacoast New Hampshire locations * Culture grounded in respect, quality, and patient-centered care The Medical Office Coordinator will provide administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support, maintenance of office supplies, and daily banking. Requirements: * High school graduate or equivalent * 1-3 years experience in customer service environment * BCLS within 6 months of hire Major Responsibilities: 1. Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages. 2. Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work. 3. Posts payment and adjustment transactions, balances daily journal and close batches every day May be asked to prepare and deliver bank deposits in accordance with established policies and procedures. 4. May be asked to mentor and train new staff. 5. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 6. Assigns new patients to a provider & care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team. 7. Follows all standard work protocols and may be asked to complete order and referral reconciliation. 8. Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards. 9. Provides coverage for other Core offices as requested. 10. Other duties as assigned

Dartmouth Hitchcock Medical Center and Clinics are part of the Dartmouth Health system in northern New England. Dartmouth Hitchcock Medical Center was recently named the #1 hospital in New Hampshire by U.S. News & World Report, and we were also recognized by Forbes as America's Best in State Employer for the state of New Hampshire. As the state's only Academic Medical Center and Level-I Trauma Center, Dartmouth Hitchcock Medical Center provides some of the most sophisticated and technologically advanced tertiary care in the country. From our beautiful facilities and extraordinary employees to the majestic mountains and lakes of the Upper Valley of New Hampshire, you'll find a place where you can thrive, both personally and professionally. Responsibilities * Responds to patient calls providing general information and education. * Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated. * Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support. * Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients' needs are met. * Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures). • Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call. * Monitors and completes system messages in a timely manner to meet patients' needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner. * Completes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner and insurance is notified of the need for services. * Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy. * Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns. * Monitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager. * Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff. * Acts as liaison between primary care physicians & specialists outside DH. * Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed. * Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process. * Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks. • Performs other duties as required or assigned. Qualifications * High school graduate or equivalent with 1 year experience in provider office. * Knowledge of insurance benefit programs and medical terminology. * Ability to effectively interact with providers, staff, patients and insurance plan representatives a must. * Able to prioritize multiple tasks. * Must have prior computer experience, excellent communication skills, and attention to detail.

Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians & specialists outside of D-H. Postion is located in downtown Hanover, NH Responsibilities Responds to patient calls providing general information and education. Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated. Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support. Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients' needs are met. Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures). Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call. Monitors and completes system messages in a timely manner to meet patients' needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner. Completes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner and insurance is notified of the need for services. Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy. Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns. Monitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager. Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff. Acts as liaison between primary care physicians & specialists outside DH. Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed. Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process. Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks. Performs other duties as required or assigned. Qualifications * High school graduate or equivalent with 1 year experience in provider office. * Knowledge of insurance benefit programs and medical terminology. * Ability to effectively interact with providers, staff, patients and insurance plan representatives a must. * Able to prioritize multiple tasks. * Must have prior computer experience, excellent communication skills, and attention to detail. Required Licensure/Certifications * None

This position is Hybrid remote allowing 2 days in a remote location and 3 days on site. It is required that the candidate will be able to train in person and on site for the initial 60-90 days. * Note, some positions do require interactions with patients within the clinic and will have limited remote availability Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc. Responsibilities Answers telephone, screens and directs calls, gives directions, and takes messages. Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling. Designs, analyzes, and coordinates master and other schedules. Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff. Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence. Creates forms and spreadsheets, tables, charts, databases and slides. Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers. Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications. Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others. Creates agendas and takes minutes for meetings. Coordinates conferences/meetings and make travel arrangements. Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets. Prepares grants and negotiates outside contracts. Performs other duties as required or assigned. Qualifications * High School diploma with 3 years of administrative support experience or the equivalent required. * Proven experience working with the public required. * Knowledge of medical terminology may be required. * Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's. * Excellent communication and interpersonal skills required. * Previous experience working in a medical setting preferred.

The General Cardiology scheduling team at Dartmouth-Hitchcock is seeking a highly organized, detail-orientated, dependable, and motivated person for our Sr. Clinical Secretary - PCDS opening. Join our administrative team of secretaries proudly supporting a wide range of patient and provider service-related areas. We foster culture that is supportive of growth and expansion. Come join our amazing team! The ideal candidate is someone who: * Is reliable and will care about our patients and colleagues providing care * Is resourceful and motivated * Brings an attitude that is collaborative, diplomatic, humble, emphasizes quality, and believes that details and patient experience matter * Seeks areas of improvement and participates and identifies departmental process improvement opportunities * Comfortable in a dynamic role and enjoys multitasking Responsibilities Schedules patients for laboratory testing, ancillaries, physician appointments, ICD and pacemaker appointments. Notifies patients of appointments, labs, testing, procedures and preparation. Notifies physicians, technicians, and nurses of special needs and situations of patients. Obtains prior authorization for testing to be completed at an outside facility. Obtains films, reports, and patient histories for procedures, testing, and physician appointments. Processes, uploads, and files reports. Notifies physicians of meetings, conferences, and patient procedure dates. Maintains an adequate stock of supplies, brochures, and forms. Performs other duties as required or assigned. Qualifications * Associates degree with 1 year of experience working in a fast-paced hospital setting, or the equivalent in education and experience required. * Familiarity with word processing techniques and medical terminology required. * Must be detail oriented and possess the ability to organize, prioritize, and perform multiple tasks simultaneously. * Excellent communication and interpersonal skills required. Required Licensure/Certifications * None

Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc. Responsibilities Answers telephone, screens and directs calls, gives directions, and takes messages. Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling. Designs, analyzes, and coordinates master and other schedules. Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff. Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence. Creates forms and spreadsheets, tables, charts, databases and slides. Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers. Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications. Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others. Creates agendas and takes minutes for meetings. Coordinates conferences/meetings and make travel arrangements. Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets. Prepares grants and negotiates outside contracts. Performs other duties as required or assigned. Qualifications * High School diploma with 3 years of administrative support experience or the equivalent required. * Proven experience working with the public required. * Knowledge of medical terminology may be required. * Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's. * Excellent communication and interpersonal skills required. * Previous experience working in a medical setting preferred. Required Licensure/Certifications * None

Hours are Part time- overnights Friday and Saturday 630PM to 7AM - competitive shift premium pay Manages and creates patient accounts for services rendered, including the creation of medical records. Responsible for engaging in one or more of the revenue cycle roles while working collaboratively with the patient, patient's family, and the care team. Verifies patient demographic information and supports financial compliance with insurance eligibility responses and collects or counsels on payment options. Education High school or equivalent (GED).preferred. Experience Minimum of 1 year experience in a customer service setting, and proficient in navigating within computerized systems. Critical thinking skills while performing multiple functions and prioritizing duties. Knowledge of medical terminology is desired. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, sit, and speak. The employee is frequently required to bend, do fine motor, and reach. The employee is occasionally required to kneel, squat, stand, and walk. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, and radiation. The noise level in the work environment is usually quiet. NOTE: THE FOLLOWING PHYSICAL DEMANDS AND WORK ENVIRONMENT APPLY SPECIFICALLY TO ED REGISTRATION STAFF Classification is MODERATE. The employee will frequently carry, pull/push 20lbs. They are required to constantly stand or walk. Employee will frequently be exposed to airborne contaminant, airborne pathogens, blood borne pathogens, bodily fluids. The noise level is usually loud.

Monday through Friday 230pm- 11pm with competitive shift differential premium pay Manages and creates patient accounts for services rendered, including the creation of medical records. Responsible for engaging in one or more of the revenue cycle roles while working collaboratively with the patient, patient's family, and the care team. Verifies patient demographic information and supports financial compliance with insurance eligibility responses and collects or counsels on payment options. Education High school or equivalent (GED).preferred. Certification, Registration & Licensure None required. Experience Minimum of 1 year experience in a customer service setting, and proficient in navigating within computerized systems. Critical thinking skills while performing multiple functions and prioritizing duties. Knowledge of medical terminology is desired. Responsibilities Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Greets and welcomes arriving patients. Secures signatures for all required documentation. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, sit, and speak. The employee is frequently required to bend, do fine motor, repetitive motion and reach. The employee is occasionally required to kneel, stand, walk and squat. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, electrical hazards and radiation. The noise level in the work environment is usually quiet. NOTE: THE FOLLOWING PHYSICAL DEMANDS AND WORK ENVIRONMENT APPLY SPECIFICALLY TO ED REGISTRATION STAFF Classification is MODERATE. The employee will frequently carry, pull/push 20 lbs. They are required to frequently stand or walk. Occasionally exposed to moving mechanical parts, vibration and non-weather heat and cold. The noise level is usually moderate.

Under the supervision of practice management and the team lead, the Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone. This person facilitates patient care between specialty, primary, and ancillary services, spending at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. The Specialty Practice Scheduler must obtains diagnostic testing/procedure prior-authorization with payers and ensure all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. Also performs a variety of clerical and data management functions in support of referral coordination, phone management, and other duties supporting patient care, as required. Education High School degree or General Educational Development equivalency required. Must pass annual registration competency exam. Certification, Registration & Licensure None required. Experience Strong communication and interpersonal skills are required. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards preferred. Familiarity with medical terminology preferred. Minimum of one year as a CHMG Patient Care Coordinator preferred. Demonstrated customer service experience preferred. Responsibilities 1. Greets patients in person and on the phone in a cordial, professional, and compassionate manner. 2. Facilitates patient care between specialty, primary, and ancillary services (e.g., lab, radiology). 3. Spends at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. 4. Obtains diagnostic testing/procedure prior-authorization with payers. 5. Ensures all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. 6. Completes appropriate diagnostic testing/procedure questionnaires. 7. Educates patient on diagnostic study/procedure preparation. 8. Aids communication and coordination among clinicians by ensuring the availability of notes and information regarding procedures, diagnostic testing, and appointments. 9. Communicates with outside offices, facilities and hospital departments to help facilitate care and services (CH and outside referrals). 10. Researches incomplete or incorrect orders. 11. Prioritizes work appropriately, attending to tasks while serving patients at the window. 12. May support other administrative functions in the practice as needed. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Environmental Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

Under the supervision of practice management, the Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone. This person facilitates patient care between specialty, primary, and ancillary services, spending at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. The Specialty Practice Scheduler must obtain diagnostic testing/procedure prior-authorization with payers and ensure all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. Also performs a variety of clerical and data management functions in support of referral coordination, phone management, and other duties supporting patient care, as required. Education High School degree or General Educational Development equivalency required. Must pass annual registration competency exam. Certification, Registration & Licensure None required. Experience Strong communication and interpersonal skills are required. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards preferred. Familiarity with medical terminology preferred. Minimum of one year as a CHMG Patient Care Coordinator preferred. Demonstrated customer service experience preferred. Responsibilities 1. Greets patients in person and on the phone in a cordial, professional, and compassionate manner. 2. Facilitates patient care between specialty, primary, and ancillary services (e.g., lab, radiology). 3. Spends at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. 4. Obtains diagnostic testing/procedure prior-authorization with payers. 5. Ensures all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. 6. Completes appropriate diagnostic testing/procedure questionnaires. 7. Educates patient on diagnostic study/procedure preparation. 8. Aids communication and coordination among clinicians by ensuring the availability of notes and information regarding procedures, diagnostic testing, and appointments. 9. Communicates with outside offices, facilities and hospital departments to help facilitate care and services (CH and outside referrals). 10. Researches incomplete or incorrect orders. 11. Prioritizes work appropriately, attending to tasks while serving patients at the window. 12. May support other administrative functions in the practice as needed. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Environmental Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.