Housekeeper Room Attendant - Courtyard by Marriott Charlotte Fort Mill - Starting $15/hr
Concord Hospitality job in Fort Mill, SC
Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for you! Concord Hospitality is hiring Housekeepers who will be responsible for:
* Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards.
* Keeping an organized linen cart that is neat, well stocked and organized.
* Report any areas within guest rooms that need attention, such as fixtures, door locks, televisions, HVAC, etc.
* Maintaining security of your equipment, key and supplies issued to you.
* Reporting lost and found articles to your supervisor.
* Respond to guest requests in a friendly and timely manner.
Imagine how our guests feel, when they open the door to the hotel room that you just cleaned, and they see it looking spotless and clean. The work you do impacts guest satisfaction and can make the difference of whether or not guests return to our hotel.
Concord Hospitality has a great work culture, and our associates are our greatest assets. Full-time associates receive competitive pay and great benefits.
If you are looking for a job where you will feel valued and can be recognized for your hard work, apply online to Concord Hospitality.
Estás listo para comenzar un camino con Concord? Una empresa que cree en las oportunidades de desarrollo profesional de sus asociados y las apoya? Si es así, ¡podemos tener la posición perfecta para ti!
Concord Hospitality está contratando amas de llaves que serán responsables de:
* Limpiar y dar servicio a las habitaciones asignadas de manera oportuna y organizada, siguiendo los procedimientos y estándares del hotel.
* Mantener un carrito de lino organizado que esté limpio, bien abastecido y organizado.
* Informe cualquier área dentro de las habitaciones que necesite atención, como accesorios, cerraduras de puertas, televisores, HVAC, etc.
* Mantener la seguridad de su equipo, llaves y suministros que se le entreguen.
* Informar artículos perdidos y encontrados a su supervisor.
* Responda a las solicitudes de los huéspedes de manera amistosa y oportuna.
Imagínese cómo se sienten nuestros huéspedes cuando abren la puerta de la habitación del hotel que acaba de ser limpiara y la ven impecable y limpia. El trabajo que realiza tiene un impacto en la satisfacción de los huéspedes y puede marcar la diferencia en el regreso o no de los huéspedes a nuestro hotel.
Concord Hospitality tiene una gran cultura de trabajo y nuestros asociados son nuestro mayor activo. Los asociados de tiempo completo reciben un salario competitivo y grandes beneficios.
Si está buscando un trabajo en el que se sienta valorado y reconocido por su arduo trabajo, solicite en línea a Concord Hospitality.
Wage: $15/hr
Housekeeping Manager at the Homewood Suites Charlotte Uptown First Ward
Concord Hospitality job in Charlotte, NC
We are hiring a Housekeeping Manager! As the Housekeeping Manager you directly oversee housekeeping, laundry and house person team members. You are a significant part of the properties management team and work closely with the Front Desk and Maintenance Departments. You take complete ownership of the property's cleanliness from the guest rooms to the public areas. You work with your team members and the other departments to not only meet the property's high cleanliness and productivity standards, but to make sure everything is kept in proper working order and drive guest service levels.
As a Manager, you model the behaviors and actions that you expect from your team. Your attention to detail, organizational skills, professionalism, passion for training, ability drive productivity and to anticipate your teams and the guest's needs while staying calm and focused during busy and stressful periods is critical.
You are a coach and mentor to your team, while still holding them accountable for their results. You are in turn accountable for the entire housekeeping department. From onboarding, training, leading, mentoring, performance management and succession planning, you support your teams development while meeting the needs of the guest and achieving the companies goals.
Ideal candidates:
* Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor with great care and attention to detail to ensure quality.
* Good communications skills, outgoing, friendly and able to speak professionally with our guests, your manager and your colleagues.
* You take pride in your work.
* You like being in the driver's seat and leading others to success
* You are actively engaged and passionate about where you work
* You work with professionalism and integrity.
Here are some reasons our associates like working for us:
Benefits:
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---
"We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."
Pay Range: $52,655 - $65,819
3rd Shift Part-time Security Officer- 12 midnight to 8 am - Kimpton Tryon Park Hotel
Charlotte, NC job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
**What You'll Do**
As a Security Officer your primary responsibility is to build a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection.
**Some of your responsibilities include:**
+ Patrol all areas of the property, and lock/unlock property entrances as required.
+ Assist guests with room access; ADA access; safe lockouts, etc.
+ Conduct daily physical hazard inspections, and monitor Closed Circuit Televisions, perimeter alarm system, duress (Area of Refuge) alarms, and fire life safety systems.
+ Respond to accidents and contact EMS or coordinate first aid/CPR as required.
+ Assist guests and employees during emergency situations.
+ Notify appropriate individuals in the event of accidents, attacks or other incidents.
+ Diffuse guest and/or employee disturbances.
+ Complete incident reports to document all Security/Loss Prevention related incidents.
+ Complete a Loss Prevention shift summary/daily activity report.
+ Maintain confidentiality and release information only to authorized individuals.
+ Conduct investigations and gather evidence. Conduct interviews with relevant parties.
+ Complete safety training and certifications.
+ Ensure uniform and personal appearance are clean and professional.
+ Speak with others using clear and professional language.
+ Develop and maintain positive working relationships with others, supporting departments to reach common goals (we're all family here!)
+ Follow quality assurance expectations and standards.
**What You Bring**
+ Prior experience in Security Officer position or similar preferred.
+ Ability to create and maintain an uplifting, welcoming, and safe environment!
+ Flexible schedule, able to work evenings, weekends and holidays.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** .
The hourly pay for this role is $19.00.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k and many other benefits to eligible employees.
**Be Yourself. Lead Yourself. Make it Count.**
Dishwasher
Charlotte, NC job
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Ensure guests receive clean and spotless china, silverware, and glassware. Provide Cooks, Bussers, Bartenders, and Servers with support and assistance. Keep all areas clean, dry, and safe for other workers, all the while providing outstanding service to our guests along the way.
Some of your responsibilities include:
* Operate all kitchen and dishwashing equipment safely.
* Wash dishes, glassware, equipment, and silverware by hand when necessary.
* Keep area in kitchen clean and free of debris and water.
* Restock all supplies and stock any deliveries received in a timely and safe manner.
* Remove all trash and debris from restaurant routinely.
* Assist other restaurant personnel with tasks.
* We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.
What You Bring
* Prior experience is preferred.
* Food Handler Certification (if applicable).
* Dedicated and hardworking.
* Able to follow verbal instructions and training, and able to work with minimal direction or supervision to complete assigned tasks.
* Flexible schedule and are able to work evenings, weekends and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
Front Office Supervisor- Full Time - Kimpton Tryon Park Hotel
Charlotte, NC job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
**What You'll Do**
Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.
**Some of your responsibilities include:**
+ Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
+ Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
+ Make sure all shifts are covered as scheduled, cover as necessary.
+ Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
+ Ensure the completion of the desk agents' AM/PM checklist.
+ Handle guest situations as they arise in a calm and professional manner.
+ Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
+ Maintain professional contact via telephone with all other hotel departments.
+ Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
+ Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
+ Counsel and coach employees when necessary, using accurate documentation and techniques.
+ Ensure all employees complete their duties before departing, that they are posted at their stations on time.
+ Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
+ Accountable for meeting or coming in under payroll and expense budgets.
**What You Bring**
+ 2 years of related experience in hospitality or similar industry.
+ High School Diploma is preferred.
+ Flexible schedule, able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** .
The hourly pay for this role is $20.00.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
**Be Yourself. Lead Yourself. Make it Count.**
Lead Maintenance Engineer
Charlotte, NC job
Why us?
Work Where you Belong!
Here we grow again! We are excited to add the lead maintainence engineer to our family here at the UNC Charlotte Marriott!
We are conveniently located on the campus on UNC Charlotte in the heart of University City, just a quick ride from Uptown on the Blue Light Rail Line. We are passionate about being the best employer in the city.
Sage Hotels vision is ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.
Make your mark at the quintessential spot in the University City, a true landmark location. We are loaded with benefits, a team-centric culture, and opportunities to grow your career.
Work where you belong.
A Rewarding Experience:
Opportunity to earn property incentives: upsell incentives, porterage, room service, and much more!
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Join us today!
Job Overview
Oversee department operations in absence Chief Engineer. Uphold and enforce safety standards. Supervise maintenance team, assign and delegate work orders and projects, inspect work as need. Provide regular feedback to maintenance team. Discuss and make suggestions regarding talent to Chief Engineer, challenges, and process improvements. Act as advisor to Chief Engineer and hotel management in areas of specialty. Perform department, office, business, and administrative duties as assigned. Train maintenance team. Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner. Perform all essential functions of Maintenance Technician 1 and 2 plus special skills in a particular trade: plumbing, electrical, carpentry, HVAC in an efficient, safe, accident-free manner.
Responsibilities
Perform maintenance and repairs in specialized areas such as plumbing, electrical, carpentry, HVAC.
Perform all essential functions of a Maintenance Technician 1 and 2.
Respond to and handle guest requests in a courteous, efficient, safe manner.
Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms.
Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings).
Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities.
Make rounds of the hotel property to ensure everything is in working order.
Clean and maintain all equipment and work areas.
Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift.
Document all parts used and parts needed to be purchased.
Handle elevator breakdowns.
Maintain proper records of the Rooms Preventive Maintenance Program and the Request Program.
Complete work order request forms on a daily and timely basis.
Report any unsafe conditions to leadership.
Qualifications
Education/Formal Training
High school diploma, plus two years or its equivalent in trade school or training in building maintenance/construction
Experience
Minimum four years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintenance.
Knowledge/Skills
Must have basic working knowledge in the following areas: general plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures, and tiling painting -prep to finish basic carpentry groundskeeping.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques, LED read-outs, meters, and computer screens.
Must be able to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools.
Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized.
Must be able to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person.
Must be able to lift 75lbs. throughout an 8-hour shift.
Must be able to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs.
May be required to drive.
Environment
Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.
Auto-ApplyRestaurant Manager
Charlotte, NC job
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Create an exciting, innovative, and memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires a staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest.
Some of your responsibilities include:
* Daily evaluation of restaurant service performance, coordination of timely food production.
* Participates in evaluation of food products, kitchen employee performance, and development of products consistent with our market position.
* Develop a selection and pricing strategy of all liquors and wines and supervision of their procurement.
* Assist the General Manager in building financial objectives on an annual basis through the budget process.
* Assist in meeting the financial targets in the sales area by executing and improving the annual marketing plan, reacting quickly to new opportunities, running consistently high operation standards, and effective utilization of marketing funds.
* Help meet the budget in all areas of cost control with a consistent focus on the cost of sales and payroll.
* Responsible for communicating with management, employee and accounting staff, identifying developed personnel and providing the necessary training as positions open.
* All personnel should receive regular, timely and honest evaluations of their performance through the quarterly Kimpton Check-In.
* Implement and conduct ongoing training programs for new and existing management and employee staff.
* Responsibility for the daily cleanliness of the restaurant both internally and externally by coordinating kitchen cleanliness and service area maintenance with the GM and Chef.
* Supervises all non-supervisory service employees.
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
What You Bring
* 2 years of management experience in hospitality or similar industry.
* Bachelor's degree in Hospitality, Restaurant, or Culinary Management is preferred.
* Excellent interpersonal communication skills, problem-solving skills, and organizational ability.
* Passion for creating and personalizing guest experiences.
* Food Handler Certification (if applicable).
* Flexible schedule, able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
The salary for this role is $70,000. This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Be Yourself. Lead Yourself. Make it Count.
Chief Engineer
Charlotte, NC job
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
The Chief Engineer is responsible for the oversight of the building maintenance of the hotel. This includes the interior as well as the exterior of the building. This person must be knowledgeable in HVAC, Refrigeration, Swimming Pool Management and Electrical Engineering. The Chief Engineer may also be responsible for ordering and maintaining inventory, interviewing, training, staff development and scheduling of maintenance department.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so you.
Hotel Host
Charlotte, NC job
Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
Front Desk Agent
Charlotte, NC job
Why us?
🌟 Join Our Front Desk Dream Team! 🌟
Are you a friendly, outgoing, and energetic person looking to kickstart an exciting hospitality career? UNC Charlotte Marriott is searching for a **Front Desk Agent** to welcome our guests with warmth and enthusiasm as part of our amazing WELCOME TEAM!
Come be the first smile our guests see and help create unforgettable experiences right from the start. Located just north of downtown Charlotte on the beautiful UNC Charlotte campus, our cozy yet vibrant hotel is the perfect place to grow, connect, and make a difference.
We're proud to be part of the award-winning Sage Hospitality family - recently named **Hotel of the Year by NFL NFC** for outstanding service! Our team is passionate about providing top-notch hospitality and making every guest feel valued and cared for.
What's in it for you?
✨ A fun, friendly work environment where everyone belongs
✨ Opportunities for personal growth and development
✨ Be the face of our hotel - creating welcoming first impressions
✨ Learn new skills and grow your hospitality career
✨ Enjoy fantastic employee perks like discounts on hotels, dining, and more!
Perks & Benefits:
Medical, dental, & vision insurance
Health savings & flexible spending accounts
Basic Life & AD&D insurance
Paid time off - vacation, sick days, and holidays
401(k) with employer matching
Employee Assistance Program
Tuition Reimbursement
If you love connecting with people and bringing positive energy, we want to hear from YOU! Join us at UNC Charlotte Marriott and help us make every guest feel right at home from the moment they walk through our doors.
Apply today and start your hospitality journey with us!
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Auto-ApplySales Coordinator- BRAND NEW Homewood Suites Charlotte Uptown, NC
Concord Hospitality job in Charlotte, NC
We are hiring a Sales Coordinator. Our Sales Coordinators are important to the hotel's success because they are a direct link between the front desk and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings, as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised! And because Concord believes in promotion from within, many of our sales coordinators today become tomorrow's sales managers and future Director of Sales!
Key Role Responsibilities:
Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO's, billing details, and other integral administrative aspects of the booking or execution of groups and events).
Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
As needed, gain knowledge of hotel's food and beverage products, pricing, presentation, and learn about the hotel's function space, audio visual, and any other details related to group and event success.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
We provide Revenue Management and Digital Marketing support as well as amazing training, growth opportunities and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan rewarding you for business discovered for our other Concord properties! Our company is huge proponents of training and development including our signature sales training - DST "Dynamic Sales Training" which all sales managers and Director of Sales attend in their first year in the company.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Part Time Houseperson 3 PM-11 PM Shifts - Courtyard Charlotte Fort Mill - Friday-Sunday only - starting $15/hr
Concord Hospitality job in Fort Mill, SC
We are hiring a Houseperson to assist in our Housekeeping Department As the Houseperson, you will: * Make rounds through the halls each shift to ensure public areas are clean and tidy, taking care to remove or replace anything out of order. * Coordinate and help housekeeping with heavy lifting and priority requests.
* Use your watchfulness to report missing or found articles and any sign of damage or needed repair.
* Be graciously attentive to guests, answering questions and getting additional help when it's needed.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones, and they are what we consider to be our foundation: Quality, Integrity, Profitability, Community and Fun. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let's make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different, and our differences are what make us great!
House Person/Guest Services Runner
Charlotte, NC job
The House Person / Guest Services Runner plays a key role in ensuring an exceptional guest experience by maintaining a clean, welcoming environment and providing prompt support across multiple departments. This position handles lobby and public-area cleanliness, assists with small maintenance tasks, supports bell services, and responds to guest requests quickly and professionally.
Benefits:
Weekly pay options
Consistent scheduling
On-the-job training
Friendly and team-focused atmosphere
Responsibilities:
Public Area Care & Cleaning
Maintain cleanliness of hotel lobbies, hallways, restrooms, and other public spaces.
Ensure all high-traffic areas are neat, organized, and presentable at all times.
Assist housekeeping with linen delivery, trash removal, and supply restocking.
Light Maintenance Support
Complete minor maintenance tasks such as replacing light bulbs, tightening fixtures, basic troubleshooting, and reporting larger issues to engineering.
Conduct routine checks of public spaces to identify and address maintenance needs.
Bellman & Guest Support Services
Assist guests with luggage handling, room deliveries, and transportation of personal items.
Provide a warm, professional greeting and maintain high standards of guest service.
Support front desk and concierge with guest request deliveries (amenities, supplies, equipment).
Guest Request Runner
Respond promptly to requests for towels, linens, amenities, rollaways, cribs, and other guest needs.
Communicate effectively with front desk and housekeeping to ensure efficient service.
Track and document completed requests according to hotel procedures.
Qualifications
Previous hotel, hospitality, or customer service experience preferred.
Ability to lift, push, and pull up to 50 lbs.
Strong communication and interpersonal skills.
Basic knowledge of simple maintenance tasks.
Positive attitude and a commitment to excellent guest service.
Ability to work flexible hours, including evenings, weekends, and holidays.
Key Traits for Success
Guest-focused mindset
Strong attention to detail
Reliable, punctual, and self-motivated
Team-oriented with a proactive approach
Full-Time Bartender
Charlotte, NC job
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Prepare and serve drinks for guests in a professional, courteous, and timely manner, all the while providing outstanding service to our guests along the way. You'll act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
* Greet and welcome our guests and promptly serve them food and beverages.
* Pour drinks, using standard pour according to specifications, receive and process orders in the POS system with accuracy.
* Serve food and drinks to guests, along with filling orders for the servers.
* Notify a manager if a guest is becoming intoxicated or rude to other guests.
* Fill and clean ice bins, clean and empty trash cans, change kegs, stock beer and wine coolers.
* Clean shelving, stainless steel, mixers, cups, blenders, and soda guns.
* Follow uniform and grooming specifications.
* Maintain cooperative communication with support crew and management.
* Unpack deliveries and stock the bar.
* We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do.
What You Bring
* 1 year of bartending experience is preferred.
* Passion for crafting and personalizing guest experiences.
* Excellent wine and spirits knowledge, great communication and presentation skills.
* Knowledgeable of credit card and cash handling procedures, as well as recording accurate tip-out sheets, and calculating accurate bill amounts.
* Food Handler and Alcohol Serving Certifications (if applicable).
* Flexible schedule and are able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
The hourly pay for this role is $5.00.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Be Yourself. Lead Yourself. Make it Count.
Catering Sales Manager - Courtyard Fort Mill - Non Exempt & Bonused Quarterly
Concord Hospitality job in Fort Mill, SC
Concord Hospitality is seeking a proactive and results-driven Catering & Sales Manager to lead social and corporate catering events, including guest room bookings. This role combines sales, event management, and guest service, with a focus on maximizing revenue and delivering exceptional experiences. A flexible schedule, including weekends (and peak-season Tuesday-Saturday), is required.
As a Concord Leader you will be responsible to:
* Inspire greatness in your team.
* Encourage and support team members to reach their full potential.
* Create a work environment that is a Great Place to Work for all.
* Lead with integrity, transparency, respect, and professionalism.
* Care for your team and their families.
Key Responsibilities:
* Sell and manage social and corporate catering events, including guest rooms, banquet food & beverage, and upselling contracted groups
* Negotiate contracts, suggest menus, and coordinate room setups according to policy and client needs
* Collaborate with hotel departments to ensure flawless event execution and guest satisfaction
* Generate new business through solicitation, networking, and follow-up with past clients
* Finalize and distribute Banquet Event Orders (BEOs) and maintain accurate event records
* Lead pre-event, on-site, and post-event communications to ensure service excellence
* Monitor budgets, sales quotas, and revenue opportunities; implement strategies to increase catering revenue during low-demand periods
* Conduct site tours for prospective clients and facilitate client meetings as needed
* Train, delegate, and guide staff to ensure smooth operation of events and service standards
Qualifications:
* Minimum 2 years' experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts (or equivalent combination of education and experience)
* Strong communication, negotiation, and organizational skills
* Ability to work a flexible schedule and thrive in a fast-paced environment
* Guest-focused with attention to detail and a commitment to delivering outstanding service
Benefits
* Competitive wages
* Medical, dental, and vision insurance
* Life insurance and short/long-term disability options
* 401(k) with company match
* Tuition assistance
* Discounted room rates at Concord-managed hotels
* Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.
Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:
"We Are Concord!"
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Salary Range: 50,000-62000
Line Cook
Charlotte, NC job
Why us?
**Join Our GOLDEN OWL Team as a Line Cook!**
A
re you passionate about food and eager to showcase your culinary skills? We are looking for a dedicated and motivated **Line Cook** to join our vibrant Golden Owl restaurant team!
**Responsibilities:**
- Prepare and cook menu items according to recipes and quality standards
- Ensure all dishes are prepared efficiently and accurately
- Maintain a clean and organized workspace
- Follow food safety and sanitation guidelines
- Collaborate with kitchen staff to deliver exceptional dining experiences
**Qualifications:**
- Previous experience as a line cook or in a similar role preferred
- Knowledge of food prep and cooking techniques
- Ability to work in a fast-paced environment
- Strong attention to detail and teamwork skills
- Flexibility to work evenings, weekends, and holidays
**We Offer:**
- Competitive pay
- Opportunities for growth and development
- A fun and supportive work environment
- EMployee Discounts
Job Overview
To ensure proper service from the front line through quality control, training of line cooks and ensure proper sanitation levels.
Responsibilities
Check all items against the recipe cards, verify that use records are followed for all items served and that food is presented in an efficient, quality manner.
Monitor the line set up prior to all meal functions to ensure maximum efficiency during meal periods.
Monitor the equipment maintenance and kitchen "clean as you go" policy to ensure strict adherence.
Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers.
Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs.
Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.
Check pars for shift use, determine necessary preparation, freezer pull and line set up.
Note any out-of-stock items or possible shortages.
Assist in keeping buffet stocked.
Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables.
Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP.
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying: Position regularly involves lifting food cases and metros weighing up to 70 lbs. Items include food, small equipment -75% of the time.
Periodic climbing required.
Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day.
Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
Continuous standing -during preparation, during service hours or during expediting, usually all day.
Must be able to hear equipment timers and communicate with other staff.
Must be able to see that product is prepared appropriately. Lifting, pushing, pulling and carrying.
Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
Environment
Inside 95% of 8 hours. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees.
Auto-ApplyAm Restaurant Supervisor - Kimpton Tryon Park Hotel
Charlotte, NC job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
**What You'll Do**
Work in collaboration with restaurant management in crafting an exciting, innovative, and memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
**Some of your responsibilities include:**
+ Lead service education through daily line-ups; new staff training programs; ongoing development programs and seminars; daily evaluation of restaurant service performance; employee discussion and evaluations; coordination of timely food production.
+ Work with restaurant managers and Chef to provide excellent quality and presentation of all food to the guests.
+ Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
+ Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open.
+ Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential.
+ Monitor the cleanliness of the restaurant internally and externally.
+ Coordinate kitchen cleanliness with Chef.
+ Coordinate service area maintenance when necessary.
+ Supervise all non-supervisory employees.
+ Assist with interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
**What You Bring**
+ 1 year of experience in a similar supervisory role is preferred.
+ Passion for crafting and personalizing guest experiences.
+ Highly motivated and flexible, with the ability to take initiative.
+ Food Handler and Alcohol Awareness Certifications (if applicable).
+ Able to prioritize multiple tasks in a dynamic environment.
+ Able to learn, retain, and present product, menu, and allergy information to guests.
+ Knowledge of or ability to learn the restaurant point-of-sale system.
+ Excellent communication and presentation skills.
+ Flexible schedule, able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** .
The hourly pay for this role is $19.00
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
**Be Yourself. Lead Yourself. Make it Count.**
3rd Shift Part-time Security Officer- 12 midnight to 8 am
Charlotte, NC job
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
As a Security Officer your primary responsibility is to build a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection.
Some of your responsibilities include:
Patrol all areas of the property, and lock/unlock property entrances as required.
Assist guests with room access; ADA access; safe lockouts, etc.
Conduct daily physical hazard inspections, and monitor Closed Circuit Televisions, perimeter alarm system, duress (Area of Refuge) alarms, and fire life safety systems.
Respond to accidents and contact EMS or coordinate first aid/CPR as required.
Assist guests and employees during emergency situations.
Notify appropriate individuals in the event of accidents, attacks or other incidents.
Diffuse guest and/or employee disturbances.
Complete incident reports to document all Security/Loss Prevention related incidents.
Complete a Loss Prevention shift summary/daily activity report.
Maintain confidentiality and release information only to authorized individuals.
Conduct investigations and gather evidence. Conduct interviews with relevant parties.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, supporting departments to reach common goals (we're all family here!)
Follow quality assurance expectations and standards.
What You Bring
Prior experience in Security Officer position or similar preferred.
Ability to create and maintain an uplifting, welcoming, and safe environment!
Flexible schedule, able to work evenings, weekends and holidays.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
The hourly pay for this role is $19.00.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k and many other benefits to eligible employees.
Be Yourself. Lead Yourself. Make it Count.
Room Attendant - Kimpton Tryon Park Hotel
Charlotte, NC job
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
**What You'll Do**
As a Room Attendant with Kimpton, you'll be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.
**Some of your responsibilities include:**
+ Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
+ Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
+ Provide necessary linen and amenities to guests in accordance with the guest room legend.
+ Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
+ Report any damage, hazards, repairs, and strangers in assigned areas.
+ Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
+ Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
+ Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
+ Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
+ Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
+ Perform other duties as directed, developed, or assigned.
**What You Bring**
+ High School Diploma or General Education Degree (GED) is preferred.
+ 1 year of experience in customer service or similar role.
+ Excellent problem solver with great intuition.
+ You genuinely care for the safety and security of the guests.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** .
The hourly pay for this role is $17.75.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
**Be Yourself. Lead Yourself. Make it Count.**
Maintenance Technician
Charlotte, NC job
Seeking a skilled Maintenance Technician to join our hotel property maintenance team. This role is essential to ensuring all hotel facilities are safe, operational, and guest-ready. If you have experience with HVAC, electrical, or plumbing systems and enjoy problem-solving in a dynamic environment, we want to hear from you.
Benefits:
Competitive pay
Paid training and certifications
Benefits package options
Opportunities for overtime
Responsibilities:
Repair electrical, plumbing, and HVAC systems
Perform preventative maintenance tasks
Respond promptly to maintenance requests
Maintain inventory of tools and supplies
Follow safety protocols and regulations