Front Desk Clerk jobs at Concord Hospitality

Join Our Team and Be the Heartbeat of Hospitality! Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for you! Position: Front Desk Superstar Starting Pay: $16.00 per hour Why Us? At Renaissance Westerville Hotel, we're more than just a hotel - we're a family. We value each and every team member and foster a culture of respect, support, and growth. When you join our team, you become part of something bigger - a community dedicated to delivering exceptional service and creating lasting memories for our guests. Your Role: As a Front Desk Superstar, you'll be the face of our hotel, the first point of contact for our guests, and the orchestrator of their unforgettable stay. Your responsibilities will include: Assisting guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile. Maintaining a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience. Handling guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied. Managing guest charges and payments with precision, adhering to all cash handling procedures. Safeguarding guest privacy and maintaining professionalism in handling mail and messages. Serving as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers. Communicating effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out. Responding promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service. Being well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team. What We're Looking For: We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility. If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you! Join Us Today! Embark on a journey with Concord Hospitality and Renaissance Westerville where every day brings new opportunities to make a difference. Apply now and become part of a team where your talents are recognized, your contributions are valued, and your potential is limitless! Don't wait - your next adventure starts here! We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Residence Inn Exton 10 North Pottstown PikeExton, PA 19341 Overview: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations Provide information about the property and its amenities Monitor room availability and follow restrictions and booking policies and procedures Adhere to cash handling and financial transactions policies and procedures Use equipment properly and adhere to cost controls to reduce expense and waste Generate Property Management System reports and complete shift reconciliation Provide clerical support Knowledgeable of hotel emergency procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 1+ years prior guest service experience Preferred Knowledge and Certification: 1-year switchboard and/or reservations experience 1-year cash handling experience Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent verbal and interpersonal communication skills Excellent problem solving skills Proven to accurately type Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues Ability to speak in a clear, concise and pleasant voice Ability to answer a multi-line phone system in a professional and courteous manner Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel frequently Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume of direct public contact

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

STARTING AT $21 PER HOUR! What's in it for you? Part-Time, Hourly overtime eligible position and you get paid weekly! Learn valuable skills about rides and attractions Promotional and growth opportunities Exclusive Employee Perks Including a Membership to all Six Flags Parks Specific Duties and Responsibilities · Overseeing the flow of receiving / shipments within our Maintenance department and ensure accuracy of corporate and department procedures. · Assisting Maintenance leadership team in collection of bids for future projects. · Assisting in the distribution and moving of product. · Running specified reports on a regular basis per schedule. · Performing data entry for purchase orders and inventory adjustments. · Assisting in management of physical organization within Maintenance shop and warehouse. · Assisting in executing annual physical inventories and reconciliation. · Assisting in physical receiving of orders and working with delivery companies and corporate procurement. · Handling physical movement of products between locations within Maintenance shop and warehouse. · Enforcing all Six Flags Discovery Kingdom and Hurricane Harbor Concord policies · Assisting in other areas of the Maintenance Department · Performing other incidental and related duties as required and assigned Skills and Qualifications Proficiency with computers; Excel and Maximo a plus Be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language At least 18 years of age Experience within Maintenance shop or Tool Crib setting Strong communication skills, both written and oral; Strong Organizational skills Must Possess a valid driver's license Willingness to be Fork Lift Trained/Certified Physical Requirements Requires long hours standing, or continuous sitting, bending, eye/hand coordination, near vision, hearing, and speech Requires frequent kneeling, manual dexterity, gross motor skills, and color definition Requires good vision with near and far acuity Requires climbing, pushing, pulling, bi-manual dexterity, and stepping up/down Requires using telephones, radios, and computer equipment Requires the ability to move and work in different work stations, hand and arm movement Must be able to ambulate comfortably throughout the course of the day over various surfaces Must be able to stand for up to 6 hours at a time, up to 14 hours in a day Must be able to lift 25 lbs consistently; occasionally be able to life 26 lbs or more Must be able to lift and carry 15 lbs over 25 feet over various surfaces Must be able to lift and lower 5 lbs above shoulder level Exposed to dust/dirt, water, excessive heat, humidity and dampness Must be able to function in all weather conditions. Occasionally works on ladders and high places and around shelving units Other Functions: All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Safety Sensitive Position If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply" Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States? Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine? I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Key Job Duties and Responsibilities: Create, update, and maintain all ride bulletins, manuals, and Maintenance library (both physical and digital). Ensure that all inspections and reports are entered into the Maintenance systems and completed in a timely manner. Create, update, and maintain the third-party inspection library (both physical and digital). Track, organize, and file maintenance records, reports, and documentation to ensure compliance with company and regulatory standards. Other duties as assigned. Job Requirements: Proficiency in Microsoft Office; experience with Maximo and Oracle preferred. Ability to work up to 29 hours per week. Must be able to walk through active construction sites to provide photo documentation. Strong written and verbal communication skills. Self-motivated, detail-oriented, and able to work well in a team environment. Capable of performing effectively in a fast-paced setting. Must be able to drive passenger vehicles. Candidates must be at least 18 years of age.

Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service. Responsibilities What You'll Do A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions. Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds. Consistently follow all credit, cash-handling, and accounting procedures. Run various audits and reports, and record all revenues and statistics accurately. Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures. Ensure security and confidentiality of all guest and hotel information. Effectively respond to and resolve guest concerns or complaints. Perform other duties as assigned. What You'll Bring Strong communication skills. A passion for customer service. The ability to be flexible and adapt to any situation. A desire to work as part of the front desk team. An outgoing personality with a positive attitude. Previous hospitality experience is helpful but not required. Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary. Other Information What You Can Look Forward To Medical, Dental, and Vision insurance (starting Day 1) Life Insurance and Disability Insurance Paid Parental Leave DailyPay option Employee Assistance Program (EAP) 401(k) with company match Vacation/Paid Time Off (PTO) with rollover Complimentary wellness tools Unlimited referral bonuses Leadership development and tuition reimbursement Discounts on hotel rooms, dining, and other travel/entertainment experiences Multiple hotels in each market = more opportunities for growth White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Location Code: 9090

Starting at $17.88 per hour | First Shift - weekends required In this fast-paced, high-energy environment where attention to detail is essential, how do we ensure our goods are properly stored and distributed? As a Warehouse Operations Clerk, you will ensure the receipt and delivery of goods runs smoothly; you will have top-notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values. Principal Duties and Responsibilities (*Essential Functions) *Receive, store, issue, and distribute all products across multiple storage locations in a fast paced, high-volume environment to meet Casino and Hotel operational needs. *Perform daily receiving process for all goods and services using the receiving worksheet to delivery ticket method. *Store and rotate all goods utilized by the property in correct bin locations across all warehouses. *Fill and issue all inventoried product from all warehouse locations utilizing the Purchasing/Inventory Control System (P/IC System) generated inventory issue requisition. *Distribute all incoming non-inventoried product to the correct department utilizing the P/IC system generated receiving worksheet. *Participate in all monthly, quarterly, and annual inventories. *Maintain a thorough, working knowledge of all casino and hotel products including but not limited to dry goods, paper products, gaming equipment, chemical supplies, and Food and Beverage specifications. *Maintain the receiving docks and warehouses in an organized, clean, and safe condition in accordance with Occupational Safety and Health Administration (OSHA) requirements. Report any motor vehicle violations to management within 24 hours of the incident, if assigned driving responsibility. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations. Perform other duties as assigned. Job Qualifications A high school diploma or equivalent is required. One year of inventory, warehouse, shipping, receiving, or related experience is required. Office skills must include the ability to use standard office equipment and general computer knowledge. Experience with Red Rock and EPIC warehouse information and inventory systems preferred. The ability to successfully achieve forklift certification. Must have a valid, unexpired Wisconsin Driver's License. Must have and maintain an acceptable Motor Vehicle Record (MVR). Must pass a DOT Physical Exam. The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and fractions. The ability to maintain discretion in handling confidential information. The ability to interact with guests and team members professionally. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. While performing the duties of this job, the team member is regularly required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 100 pounds on a regular basis and up to 200 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Working Conditions The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member occasionally works near moving mechanical parts and machinery. The team member is frequently exposed to cold, hot and/or humid conditions. The team member is occasionally exposed to fumes and/or airborne particles, and vibration. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: Completes daily duties and checklist to ensure the front desk operates smoothly. Assists guests with their requests in an appropriate manner. Handles guest's complaints in a positive manner. Knows when to communicate guest complaints to the Supervisor/Manager on duty. Make decisions that benefit the hotel and the hotel guests. Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction. Understands how a hotel and all the hotels departments operate. Is able to work with a variety of people without any problems. Is friendly and courteous towards guests and peers. Has a pleasant speaking voice. Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business. Is able to anticipate guest needs. Makes hotel reservations and notes special details. Takes incoming calls and transfers to other departments accordingly. Provides guests with accurate hotel facility information. Handles Concierge duties when the Concierge is not on duty. Gives proper pass on during shift change. Monitors hotel room key inventory. Ensures we get all keys back at check out. Maintain all front desk logs for back up purposes. Keeps front desk area cleaned and organized. Other duties as assigned Job Requirements: Computer Skills Multi task and fast learner ability Flexible Detail Oriented

Overview A Look Into Working in the Front Office As a vital member of the Front Office team, you will be the face of the guest experience-delivering exceptional service, resolving issues with professionalism, and creating memorable stays. This dynamic role requires flexibility, strong communication skills, and a commitment to operational excellence. You'll also contribute to sales, support team goals, and serve as an ambassador for Radisson and GHG standards. Pay rate is based on experience, with performance-based raises and monthly bonus incentives What's in it for You Medical/Dental/Vision (Full-Time option) 401K with 100% match up to 3% (Full-Time option) Parental Leave Program (Full-Time Option) Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc. Shift meal provided per day 10% Discount on GHG outlets Discounted hotel rates at Choice Hotels Worldwide Responsibilities What You'll Be Doing Build meaningful, positive relationships with guests to enhance satisfaction and loyalty Personalize every interaction by anticipating guest needs and going above and beyond Respond to concerns and complaints with empathy, professionalism, and policy awareness Promote local attractions and hotel amenities to enrich each guest's stay Execute daily shift responsibilities according to SOPs Maintain accurate billing processes; identify and resolve discrepancies confidently Stay current with procedural updates and demonstrate strong problem-solving skills Adapt quickly between roles and tasks to support team coverage Answer guest inquiries by phone, email, and in person with clarity and warmth Cross-sell hotel services and create memorable, personalized experiences Collaborate with team members to foster a positive, energetic work environment Identify upsell opportunities and close sales in real-time Contribute ideas to improve team efficiency and guest satisfaction Understand on-property events and leverage them to enhance the guest experience Perform other duties as assigned, requested or deemed necessary by management Ambassador for Radisson and GHG standards Qualifications What You Need for this Position Able to work weekends and Holidays; schedule based off of hotel needs Passionate and motivated about people and the industry Driven by purpose, mission, values, and has sense of integrity Able to work closely with staff through strong communication and verbal skills Positivity and flexibility in an ever changing environment Able to be coached Organized, able to multitask and balance many projects at once Able to problem solve on the spot and make prompt but thoughtful decisions Posses efficient typing skills Able to stand for long periods of time, up to 8 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks Experience with Opera or a Rooms Management system is a plus, but not required Top Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience You will grow your skills and experience in an environment that encourages growth and development