Concord Hospitality jobs in Mount Pleasant, SC

We are hiring a Night Auditor We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etc Verify, balance and review hotel room availability Perform Check-in and Check-out procedures Administer guest payment policies and look for errors from the day shifts Prepare folios for the morning departing guests Maintain overall lobby appearance and assist with AM breakfast set up if needed Be versed in all hotel emergency procedures Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

The Director of Banquet Operations will collaborate with the Events Management function and other Hotel Operations teams to develop and effectively and efficiently execute banquet and catering-related programs, processes, and standards. A priority will be to strategically manage the daily operations of Event Services, Event Services Set-Up, and Event Services Beverage (Banquets/Catering, Convention Set-Up & Banquet Beverage), covering 38,000 square feet of meeting space with a proactive and service-focused approach. Wild Dunes Resort is proud to be the largest event space in the Charleston area. The role will contribute to the multi-million dollar Events Operations as an active business partner. This includes responsibility and ownership by collaborating and communicating closely with all hotel departments and leaders to ensure the Hotel's guest service expectations, employee experience, and revenue objectives are met. The Director of Events Operations' responsibilities may include, but are not limited to: * Directs and leads the Event Services (Banquets), Event Services Set-Up, and Event Services (Banquet) Beverage departments, working closely with Events Management (Catering and Convention Services) and other Hotel Operations departments. * Coach and motivate employees in achieving exceptional guest service results and department engagement. * Responsible for leading and developing direct reports, Managers, Assistant managers, and Supervisors. * Ability to quickly understand and respond to complex business matters. * Ability to impact and achieve Meeting Planner satisfaction scores. * Ensure proactive communication and client changes are executed appropriately by reviewing Banquet Event Orders daily. * Responsible for the appropriate and timely setup of all functions and meetings while maintaining standards of food, and beverage, and meeting specifications. * Responsible for proactively reviewing staffing and equipment needs. * Responsible for coordinating and executing all events with Culinary, Stewarding, Catering/Convention Services, Event Services, Set-Up Floor, and Beverage. * Responsible for developing innovative and creative décor for the Banquet function space. * Responsible for short and long-term banquet functions in the front and back of the house. * Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training, development, promotion, and continuous reinforcement. * Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions. * Performing daily walk-throughs in the banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards. * Ability to develop ideas for special events and holiday functions. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards...whether it's career opportunities, job enrichment, or a supportive working environment. If you are ready for this challenge, then we are ready for you.

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Avion Hospitality standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Job Duties & Functions Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards) Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid Establish and maintain a key control system for the department. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the housekeeping department. Monitor and direct all Housekeeping and Laundry personnel. Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific). Ensure compliance to company and brand training using the steps to effective training according to Avion Hospitality standards. Conduct all 90 day and annual employee performance appraisals according to Avion Hospitality S.O.P's. Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement. Conduct monthly department meetings with housekeeping staff according to Avion Hospitality standards. Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly. Handle overall supervision of daily inspection for arriving V.I.P.'s. Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Avion Hospitality standards. Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to Avion Hospitality S.O.P.'s. Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis. Conduct monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security by correctly following Avion Hospitality procedures. Participate in required M.O.D. coverage as scheduled. Ensure implementation of all Avion Hospitality's policies and house rules. Train and review all "House Safety" rules and procedures with Housekeeping staff. Motivate, coach, counsel and discipline all Housekeeping personnel according to Avion Hospitality S.O.P.'s. Prepare and conduct all Housekeeping interviews and hiring procedures according to Avion Hospitality S.O.P.'s. Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion. Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way. Attend monthly all-employee team meetings, and any other functions required by management. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion Hospitality standards. Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments. Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available. Focus the Housekeeping Department on its role in contributing to the guest service scores. Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies. Maintain and monitor "Lost and Found" procedures and policies according to standards. Train all Housekeeping personnel to perform their duties to Avion Hospitality standards, using the steps to effective training according to Avion Hospitality standards. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Conduct daily morning meeting with staff. Conduct weekly walk through with General Manager and Property Engineer. Use the telephone and computer system for reporting and verifying room status. Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific). Properly store, secure and issue supplies as needed to meet business demands. Complete all reports in a timely and efficient manner as required by management. Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department. Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Monitor all V.I.P.'s, special guests and requests. Perform any other duties as requested by the General Manager. Requirements Education & Experience At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing Must have a valid driver's license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions.

The Receiving Clerk shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice! Perform professional work and deliveries in support of all Food and Beverage Departments and other department on the resort of multiple activities to include receiving goods to maintain and/or support programs, projects and data entry. Essential Job Functions: * Receive goods from Vendors, verifying the correct products as they come in from Vendors, unpacking products as the come into the warehouse, and unpack the goods and store in the proper place on the shelves. * Keep track of invoices on incoming shipments and/or gather invoices from all Food and Beverage outlets and keep in order from each outlet. * Work with chemicals and toxic material when helping to check supplies into storeroom area and deliveries. * Keep all items on the shelves in the proper place. * Supporting the Distribution Center, answering phones, assisting departmental managers with any questions they may have * Report all safety hazards and suspicious person or activities to Security * Know all safety and emergency procedures and your role in assisting during these times * Attend all monthly and resort required meetings * Assist F&B Controller with processing food & beverage transfers from Purchasing to the outlets * Monthly reconciliation of all Food and Beverage invoices in Chef Tec. Research any discrepancies * Assist the F&B Controller with the value of monthly inventories based on current costs and provide this information promptly to the accounting department * Assist the F&B Controller with the monitoring and recording the numbers of menu items consumed each month, applying costs and producing menu potential reports to compare to actual food and beverage costs * Ad hoc food and beverage control projects as direct by the Controller or requested by the F&B Director. * Knowledge and experience with MS Excel spreadsheets, ChefTec, Oracle, and Birch Street * Experience with Infor Genesis helpful * Understanding and appreciation of cost/benefit relationships; * Meticulous attention to detail. * Colleague is held accountable for all duties of this job and other duties as assigned. Why Join Wild Dunes Resort? At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees-they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks: * Free room nights* * Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment* * Paid time off and holiday pay* * Paid Family Bonding Time and Adoption Assistance* * 401K with company match* * Access to Beach, Tennis, and Pickleball as available on days off * Retail Discounts for Colleagues * Benefit Package for Full Time & Part Time colleagues eligible All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

The Vacation Rental/Property Management Coordinator provides comprehensive administrative support to the Vacation Rental/Property Management Manager(s). This role collaborates with department directors, team members, and other divisions to ensure operational efficiency and uphold the AAA Four Diamond standards. The Coordinator plays a key role in promoting Wild Dunes Resort as both a premier destination and an employer of choice. Key Responsibilities * Provide high-level administrative support to the Vacation Rental/Property Management Manager(s) and the department. * Manage office supply inventory and ordering to maintain appropriate stock levels. * Handle incoming correspondence, including mail, email, and voicemail; assist with responses as needed. * Draft and prepare professional correspondence, proposals, contracts, and reports. * Attend meetings to record minutes, track action items, and provide follow-up support. * Maintain organized and accurate files, records, and the Directors documentation. * Prepare and submit expense reports for the Director. * Create and manage spreadsheets, summaries, and departmental reports. * Produce monthly newsletters for RASG rental program owners. * Prepare quarterly newsletters for RASG HOA owners, helps update the Owner Portal. * Attend HOA meetings to take minutes and support property managers. * Manage Owner Amenity inventory, including production, distribution, and tracking. * Coordinate owner reservations and prepare personalized welcome notes. * Monitor departmental budget, prepare monthly expense recaps, and conduct cost analysis. * Administer Owner Partner Privilege cards and track distribution. * Serve as a liaison between Vacation Rental/Property Management and other resort departments. * Uphold professional standards in appearance and conduct, adhering to Wild Dunes Resort policies. * Attend relevant resort meetings and communicate departmental updates. * Perform other duties as assigned. Guest Satisfaction & Medallia Responsibilities * Monitor and track guest satisfaction scores using Medallia or other feedback platforms. * Compile and analyze guest feedback to identify trends and areas for improvement. * Collaborate with the property managers to implement service enhancements based on guest insights. * Prepare monthly and quarterly reports summarizing guest satisfaction metrics. * Ensure timely responses to guest feedback and follow-up on unresolved issues. * Support initiatives that promote a culture of excellence and continuous improvement in guest service.

Description: The Assistant Chief Engineer is responsible for ensuring proper operations, maintenance, service and repair of all equipment, while supporting the Avion Hospitality goals of guest satisfaction, cost control and profitability. He/she is also responsible for overseeing and participating in the Preventative Maintenance program, ensuring that all rooms and public space meet Avion Hospitality standards. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Education & Experience HVAC tech with a universal EPA certificate preferred. MUST HAVE HOTEL MAINTENANCE EXPERIENCE 3years+ High School diploma or equivalent required. At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 2 years of related experience. Supervisory experience required. Current Certification as required by Federal, State or Local governing agents pertaining to trade requirements (i.e. HVAC, pool operation, electrical), property specific. Current certification and licensing to operate and repair the hotels boilers and chillers as required by state, city, and local legislation. Must have a valid driver's license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements: Job Duties & Functions Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid Train and supervise the hourly Engineering staff and coordinate all scheduling. Complete daily RMI Inspections, Special Projects, etc. Review Engineering staff's worked hours for payroll compilation and submit to accounting on a timely basis. Focus the Engineering Department on their role in contributing to the guest service scores. Motivate, coach, counsel and discipline all Engineering personnel according to Avion Hospitality standards. Conduct all 90 day and annual employee performance appraisals according to Avion Hospitality standards. Prepare and conduct all Engineering interviews and follow hiring procedures according to Avion Hospitality standards. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion Hospitality standards. Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available (with Housekeeping Manager). Establish ongoing training for all departments especially Housekeeping, Front Desk and Kitchen to maintain basic upkeep of their departments and equipment. Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and keep all necessary items (light bulbs, name tags, etc.) stocked. Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards. Manage energy expenses and continually work towards energy conservation. Participate in required M.O.D. coverage as scheduled. Ensure that the Preventative Maintenance program is implemented and administered according to Avion Hospitality standards. Evaluate and spot check the work of all staff and contractors or outside laborers. Handle guestroom maintenance requests in a timely manner. Maintain files of and be familiar with all operational manuals and warranty agreements for equipment. Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the General Manager with findings. Ensure that employees are at all times attentive, friendly, courteous and helpful to guests, all other employees and managers. Act as emergency contact person. Attend monthly all-employee meetings and any other functions required by management. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure that pool and spa are in compliance with area health codes. Use proper two-way radio etiquette at all times when communicating with other employees; Ensure the proper use of radio etiquette within department. Chair Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures. Establish and maintain key control system. Be familiar with the organization of Avion Hospitality Hotels and know the function of each department. Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically. Handle items for “Lost and Found” according to the standard. Perform any other duties as requested by the General Manager. Working Conditions/Environment The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Frequency Grid 112019 N = Not Anticipated 0% O = Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly 67-100% (per shift) Work Environment Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.- F Associate is subject to outside environmental conditions: No effective protection from weather.- O Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.- N Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.- F Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.- O Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.- O Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.- O Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.- F Associate is required to function in narrow aisles or passageways.- O Associate is exposed to infectious diseases. O None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).- O Physical Requirements Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.- O Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.- O Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.- O Kneeling: Bending legs at knee to come to rest on one or both knees.- O Crouching: Bending the body downward and forward by bending leg(s) and spine.- O Crawling: Moving about on hands and knees or hands and feet.- O Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse). Standing: Remaining upright on the feet, particularly for sustained periods of time.- C Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.- C Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.- F Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.- F Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.- O Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.-F Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.- F Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.- F Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.- O Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.- F Lifting Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.- O- 50+ lbs. Background Check This job requires a valid drivers' license and motor vehicle background check.- Yes This job requires a criminal background check.- Yes This job requires a drug screen to be completed.- No General This is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Avion is an at-will employer. This is a guideline and does not constitute a written or implied employment contract. I HAVE READ AND UNDERSTAND THE AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

The Spa Supervisor is responsible for overseeing daily operations of the spa, ensuring exceptional guest experiences, maintaining high standards of service, and supporting the spa team. This role involves supervising staff, managing schedules, monitoring inventory, and assisting with training and development to uphold the spa's reputation for excellence. The Spa Concierge will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing Essential job FUNCTIONS: * Operations Management * Oversee day-to-day spa operations, ensuring smooth workflow and adherence to company standards. * Monitor cleanliness, safety, and compliance with health regulations. * Manage spa opening and closing procedures. * Team Leadership * Supervise spa therapists, receptionists, and support staff. * Assist with recruitment, onboarding, and training of team members. * Conduct regular performance evaluations and provide coaching. * Customer Service * Ensure guests receive outstanding service and resolve any complaints promptly. * Maintain a welcoming and relaxing environment for all clients. * Promote spa services and products to enhance guest experience. * Administrative Duties * Prepare staff schedules and manage time-off requests. * Track inventory and order supplies as needed. * Assist with budgeting, reporting, and revenue tracking. * Sales & Marketing * Support promotional activities and upselling of treatments and retail products. * Collaborate with management on marketing initiatives and special events. * Group Coordination o Manage group reservations, including corporate events, bridal parties, and wellness retreats. o Collaborate with clients to design customized spa packages and itineraries tailored to group needs. o Serve as the primary contact for group organizers, ensuring clear communication and smooth logistics. o Coordinate staff schedules, treatment rooms, and resources to accommodate group services

Join us for this incredible opportunity to be part of our Loss Prevention team as a Loss Prevention Officer at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2025! Description: The Loss Prevention Officer is responsible for performing the daily functions of the department to ensure protection of property assets, colleagues, guests and property. They will maintain logs, certifications and documents required by law and Standard Operating Procedures as well as ensure safety protocols are maintained within the property and follows emergency procedures and accident and fire prevention procedures. Previous loss prevention experience is highly preferred. * Patrols and monitors an assigned area; reports suspicious activities to local authorities. * Monitors surveillance cameras, inspects property, and monitors crowds. * Contacts law enforcement or fire department in case of an emergency. * After business hours, checks doors, offices, windows, and gates to ensure the property is secure. * Investigates reports of suspicious activity on the property. * Reasonably detains persons suspected of criminal activity until law enforcement arrives. * Escorts discharged staff, trespassers, and other unwelcome parties off the premises. * Respond to accidents and assist guests/employees during emergency situations * Defuse guest disturbances and escort individuals from the property if necessary * Conduct investigations, gather evidence, and facilitate interviews with relevant parties * Complete required shift reports and maintain confidentiality of all loss prevention * Ability to work a flexible schedule that will include evenings, weekends, and holidays The colleague is held accountable for all duties of this job and other duties as assigned. Why Join Wild Dunes Resort? At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees-they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks: * Free room nights* * Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment* * Paid time off and holiday pay* * Paid Family Bonding Time and Adoption Assistance* * 401K with company match* * Access to Beach, Tennis, and Pickleball as available on days off * Retail Discounts for Colleagues * Benefit Package for Full Time & Part Time colleagues eligible All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Join us for this incredible opportunity to be part of our Food & Beverage team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2025! Description: The Food and Beverage Associate is responsible for delivering exceptional guest service in all food and beverage areas of the facility. This includes taking orders, serving food and beverages, preparing items, and maintaining cleanliness and organization. The role ensures a positive guest experience through prompt, courteous, and professional service. Key Responsibilities: * Leads and supervises the outlets team * Conducts daily lineups before each shift * Communicates all necessary information to the front and back of house staff for each shift * Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations * Responsible for daily report input and logbook entries * Enforces high standards of hygiene and sanitation within the outlets * Ensures the security of monies, credit and financial transactions * Supervises the performance, attendance, attitudes, appearance and conduct of team * Ability to work a flexible schedule that will likely include evenings, weekends, and holidays The Colleague is held accountable for all duties of this job and other duties as assigned. Why Join Wild Dunes Resort? At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees-they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks: * Free room nights* * Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment* * Paid time off and holiday pay* * Paid Family Bonding Time and Adoption Assistance* * 401K with company match* * Access to Beach, Tennis, and Pickleball as available on days off * Retail Discounts for Colleagues * Benefit Package for Full Time & Part Time colleagues eligible All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

**The Director of Banquet Operations will collaborate with the Events Management function and other Hotel Operations teams to develop and effectively and efficiently execute banquet and catering-related programs, processes, and standards. A priority will be to strategically manage the daily operations of Event Services, Event Services Set-Up, and Event Services Beverage (Banquets/Catering, Convention Set-Up & Banquet Beverage), covering 38,000 square feet of meeting space with a proactive and service-focused approach. Wild Dunes Resort is proud to be the largest event space in the Charleston area. The role will contribute to the multi-million dollar Events Operations as an active business partner. This includes responsibility and ownership by collaborating and communicating closely with all hotel departments and leaders to ensure the Hotel's guest service expectations, employee experience, and revenue objectives are met.** **The Director of Events Operations' responsibilities may include, but are not limited to:** + **Directs and leads the Event Services (Banquets), Event Services Set-Up, and Event Services (Banquet) Beverage departments, working closely with Events Management (Catering and Convention Services) and other Hotel Operations departments.** + **Coach and motivate employees in achieving exceptional guest service results and department engagement.** + **Responsible for leading and developing direct reports, Managers, Assistant managers, and Supervisors.** + **Ability to quickly understand and respond to complex business matters.** + **Ability to impact and achieve Meeting Planner satisfaction scores.** + **Ensure proactive communication and client changes are executed appropriately by reviewing Banquet Event Orders daily.** + **Responsible for the appropriate and timely setup of all functions and meetings while maintaining standards of food, and beverage, and meeting specifications.** + **Responsible for proactively reviewing staffing and equipment needs.** + **Responsible for coordinating and executing all events with Culinary, Stewarding, Catering/Convention Services, Event Services, Set-Up Floor, and Beverage.** + **Responsible for developing innovative and creative décor for the Banquet function space.** + **Responsible for short and long-term banquet functions in the front and back of the house.** + **Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training, development, promotion, and continuous reinforcement.** + **Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.** + **Performing daily walk-throughs in the banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.** + **Ability to develop ideas for special events and holiday functions.** **Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards...whether it's career opportunities, job enrichment, or a supportive working environment. If you are ready for this challenge, then we are ready for you.** **Qualifications:** + **3-5 years in F&B and/or Event Operations Management leadership role, Banquet experience preferred** + **Full-Time Management Position that requires full flexibility, including the ability to work weekends and holidays, and a varied schedule** + **A true desire to understand and anticipate the needs of others in a fast-paced environment** + **Refined verbal and written communication skills** + **Must be proficient in general computer knowledge** + **Candidates should be extremely creative, innovative, detail-oriented, and organized** + **Hotel or equivalent experience and a thorough understanding of all levels of banquet service** **Primary Location:** US-SC-Isle of Palms **Organization:** Wild Dunes Resort **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Catering/Event Planning **Req ID:** ISL001768 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Summary: The Equipment technician is expected to assist with the inspection, diagnosis, repair and maintenance all pieces of turf management equipment to the highest degree of dependability and performance, with the emphasis on precise quality of cut. The Equipment technician shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice! Essential Job Functions: * Inspects, diagnoses, repairs and maintains all pieces of turf management equipment to the highest degree of dependability and performance with the emphasis on precise quality of cut. * Assists with the appropriate scheduling of preventative maintenance, prioritized repairs and reel set up * Troubleshoots all equipment * Strict adherence to precision reel setup procedures * Maintains a clean, well organized shop with safety the highest of priorities * Assists with golf course special projects * Complies with all Wild Dunes Resort's policies, procedures and safety regulations * Maintains a strong knowledge of emergency procedures * Attends appropriate resort, division and department meetings * Maintains a strong knowledge of golf maintenance trends * Learns to operate all pieces of equipment * Provides general resort information for guests * Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name when possible & good eye contact with each guest * Interacts with resort staff in a professional manner, assisting other departments when necessary * Always maintains a professional demeanor and attitude * Communicates all pertinent information to the golf maintenance team * Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards * Remains alert, courteous and helpful to the guests and colleagues at all times Colleague is held accountable for all duties of this job and other duties as assigned. Why Join Wild Dunes Resort? At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees-they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks: * Free room nights* * Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment* * Paid time off and holiday pay* * Paid Family Bonding Time and Adoption Assistance* * 401K with company match* * Access to Beach, Tennis, and Pickleball as available on days off * Retail Discounts for Colleagues * Benefit Package for Full Time & Part Time colleagues eligible All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks, and other items to guests. The Server will act as a liaison between the kitchen and guests. They will assist with maintaining the AAA Four Diamond standards and shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice! Server positions open at multiple Restaurants on the resort. Full Time and Part-Time positions are available! Essential Job Functions: * Adheres to the steps of service using the service standards manual * Takes guests orders using seat numbers and appropriate order taking sheets * Enters orders accurately into POS systems * Familiarizes him/herself with all menus including three meal periods, lounge menu, wine, and beverage lists * Resets dining room according to meal period and table needs * Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring work stations are stocked * Follows all proper bookkeeping and cash handling procedures * Ensures all opening, ongoing and closing side work is complete and signed off by a manager on duty * Serves food and beverages to guests * Informs and promotes guests of daily/nightly specials * Checks guests' identification to ensure minimum age requirement for consumption of alcoholic beverages * Removes dishes, glasses, silverware, or other items from tables and countertops and takes them to the kitchen for proper sanitation * Cleans tables and/or counters & seats after guests are finished * Explains how various menu items are prepared, describing cooking methods and ingredients * Takes into consideration any special request, dietary issues made by the guest * Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest * Maintains an up to date working knowledge of all resort amenities as well as any special events * Upsells other resort services and amenities to guests * Describes and recommends wine pairings to guests * Ensures final quality check on food and beverage prior to serving guests * Monitors assigned tables for customer satisfaction, quality, and additional service * Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received * Accurately reports tips & shift times in the appropriate location at the end of each shift * Addresses any guest issue promptly and with concern * Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Reports all safety incidents to the on-duty supervisor. * Acts with responsibility towards all company property, supplies, and equipment. * Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards. The Colleague is held accountable for all duties of this job and other duties as assigned. Why Join Wild Dunes Resort? At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees-they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks: * Free room nights* * Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment* * Paid time off and holiday pay* * Paid Family Bonding Time and Adoption Assistance* * 401K with company match* * Access to Beach, Tennis, and Pickleball as available on days off * Retail Discounts for Colleagues * Benefit Package for Full Time & Part Time colleagues eligible All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

SUMMARY: The Food & Beverage Intern is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Food & Beverage Intern will assist in maintaining the AAA Four Diamond Standards. The Food & Beverage Intern shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice! Essential job FUNCTIONS: As a Food & Beverage Intern, you are responsible for welcoming guests and working across several areas of F&B your placement to deliver an excellent Guest experience. A Food & Beverage Intern would also be required to manage guest queries. Specifically, you will be responsible for performing the following tasks to the highest standards: * Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events * Manage guest queries in a timely and efficient manner * Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments. * Follow cash handling procedures * Ensure compliance of brand standards * Ensure cleanliness of work areas * Attends mandatory monthly department meetings appropriate resort and division meetings * Maintains an up to date working knowledge of all resort amenities as well as any special events * Interacts with resort staff in a professional manner, assisting other departments with necessary information * Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. * Acts with responsibility towards all company property, supplies and equipment. Colleague is held accountable for all duties of this job, other duties as assigned and standards outlined in the Wild Dunes Resort handbook.

The Culinary Intern/Extern will assist cooks and chefs in daily food preparation. This is a position that requires total supervision and training. The Culinary Intern/Extern will maintain the AAA Four Diamond standards. The Culinary Intern/Extern shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice! Essential job Functions: * With supervision and training, the Culinary Intern is responsible for: * Cooking, preparing, and garnishing food for our Restaurants, Amenities, Room service, Banquets, and all Catered events. * This position will maintain organization, cleanliness and sanitation of work areas and equipment. * Learning cooking techniques and other skills to prepare the Culinary Intern for a culinary career in the future. The Colleague is held accountable for all duties of this job and other duties as assigned. Why Join Wild Dunes Resort? At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees-they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks: * Free room nights* * Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment* * Paid time off and holiday pay* * Paid Family Bonding Time and Adoption Assistance* * 401K with company match* * Access to Beach, Tennis, and Pickleball as available on days off * Retail Discounts for Colleagues * Benefit Package for Full Time & Part Time colleagues eligible All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

SUMMARY: The Assistant Golf Course Superintendent is to direct and participate in the maintenance of the golf course. Supervises the staff and performs related work. The Assistant Golf Course Superintendent will assist in maintaining the AAA Four Diamond standards. The Assistant Golf Course Superintendent shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice! Essential job FUNCTIONS: * Day to day management and supervision of greens keeping staff * Fulfill the range of duties of an equipment operator/greens keeper * Train staff * Irrigation design, installation and repair * Drainage design, installation and repair * Manage irrigation responsibilities * Manage the use of chemicals and fertilizers * Apply and supervise application of chemicals and fertilizer * Assist in personnel management and evaluation, to include, but not limited to: Colleague safety and safety training; Personnel discipline; Assign personnel duties; Motivate and appraise staff * Maintain an acceptable grooming and uniform appearance * Consistently acting as a role model for all Wild Dunes Colleagues * Assist Golf Course Superintendent in coordinating staff meetings The colleague is held accountable for all duties of this job and other duties as assigned. Why Join Wild Dunes Resort? At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees-they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks: * Free room nights* * Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment* * Paid time off and holiday pay* * Paid Family Bonding Time and Adoption Assistance* * 401K with company match* * Access to Beach, Tennis, and Pickleball as available on days off * Retail Discounts for Colleagues * Benefit Package for Full Time & Part Time colleagues eligible All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Concord Hospitality is seeking a dynamic Restaurant Manager to lead our food and beverage team, delivering exceptional guest experiences while meeting operational and financial goals. This role ensures quality, consistency, and service excellence in all areas of the restaurant. As a Concord Leader you will be responsible to: * Inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create a work environment that is a Great Place to Work for all. * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families. Key Responsibilities: * Deliver friendly, professional service and maintain high standards of food quality, presentation, and guest satisfaction * Ensure meals are served promptly, with proper portioning, plating, and temperature * Train, mentor, and develop staff in service sequence, product knowledge, and performance expectations * Lead daily service briefings and ongoing staff development programs * Monitor daily restaurant performance and provide coaching, feedback, and evaluations * Collaborate with the Chef on food production, quality, and presentation * Oversee selection, pricing, and procurement of beverages, including wine and liquor * Assist in financial planning, budgeting, and achieving restaurant sales and cost goals * Execute marketing initiatives, enhance guest experience, and identify revenue opportunities * Maintain labor management and cost controls in line with financial objectives Requirements: * Experience in restaurant management, hospitality, or food and beverage operations * Strong leadership, communication, and organizational skills * Commitment to guest satisfaction and team development Benefits * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * 401(k) with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

We are hiring an AM/PM Lounge Bartender! Responsibilities: * Set up bar. * Break down bar, lock up liquor, and store fruit and juices properly. * Accept drink orders from guests/servers in proper calling order. * Make rounds at the pool to ensure guest satisfaction. * Make cocktails in accordance Beverage Standards using standard jigger. * Follow all check handling procedures, including all credit card policies and procedures. No cash tabs. * Complete all opening and closing duties as listed on the checklist. * Check and replace glassware where needed. * Stock and replenish ice at all ice stations. * Clean floors in area of responsibility at the end of each shift. * Empty and steam-clean trashcans at the end of each shift or as necessary. * Be responsible for the inventory of the soda and juices and their rotation of stock. * Stock and replenish beer in bottles and kegs when necessary. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Houseperson - Events is responsible for setting up and breaking down all meeting spaces with tables/chairs/water, etc. This person must have good communication skills as well as the ability to lift moderate weight. This is a fast paced position. The Colleague is held accountable for all duties of this job and other duties as assigned. Why Join Wild Dunes Resort? At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees-they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks: * Free room nights* * Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment* * Paid time off and holiday pay* * Paid Family Bonding Time and Adoption Assistance* * 401K with company match* * Access to Beach, Tennis, and Pickleball as available on days off * Retail Discounts for Colleagues * Benefit Package for Full Time & Part Time colleagues eligible All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Job DescriptionDescription: DEPARTMENT: Housekeeping REPORTS TO: Housekeeping Manager STATUS: Non-exempt The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. QUALIFICATION STANDARDS Education & Experience: At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Physical requirements: Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Mental requirements: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements: DUTIES & FUNCTIONS Essential: Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office. Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked with linen only. Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time. Maintain key control system. Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance. Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire. Handle items for "Lost and Found" according to the standards. Be familiar with all Avion Hospitality policies and House Rules. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Be a interactive and hands-on leader. Responsibilities may include assisting with the cleaning of guest rooms and/or public areas as needed to support business level - operational needs. Marginal: Ensure the overall appearance, cleanliness and orderliness of staff. Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period. Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment. Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed. Oversee proper and constructive training of Room Attendants. Motivate, coach, and counsel staff as necessary. Collect all keys and assignment sheets daily at the end of the shift. Attend meetings as required by Management. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Monitor all V.I.P.'s, special guests and requests. Perform any other duties as requested by Management.