Concord Hospitality jobs in Raleigh, NC

We are hiring a Front Office Manager. Role Responsibilities: The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Essential Job Functions : Guest Service * Maintains guest service as the driving philosophy of the hotel. * Personally demonstrates a commitment to guest services in responding promptly to guest needs. * Is committed to making every guest satisfied. * Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. * Develops added value customer service programs. * Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. * Meets or exceeds hotel guest satisfaction measures. * Ensures hotel standards and services contribute to the delivery of consistent guest service. Front Desk Management * Acts as manager on duty for hotel and manages front desk operations. * Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. * Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers * Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. * Produce accurate financial reports on time. * Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists Human Resources * Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. * Maintains a positive, cooperative work environment between staff and management. * Emphasizes employee selection, training and development as a way of doing business. * Ensures all hotel employees know hotel objectives. * Ensures personnel files are accurate and comply with both local and federal laws and regulations. * Administers personnel policies fairly and consistently. * Resolves employee grievances in a fair and timely manner. * Ensures employees understand policies, pay procedures, bonus plans and benefits. * Helps develop management talent by acting as a mentor for direct reports. * Ensures completion of training objectives and development plans. * Monitors and maintains acceptable turnover levels. Safety and Security * Knows local health and safety codes and regulations that apply to the hotel. * Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc. * Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc. * Understands and follows policies and procedures for the hotel's key control system and ensures others follow them. Operations * Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. * Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects. * Has acceptable property quality audits. * Periodically inspect rooms, building exterior, parking lot, etc. Here are some reasons our associates like working for us: Benefits: At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let's make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women! We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Responsible for serving beverages, coffee, juices and snacks from coffee shop. Candidate must have excellent communication and customer service skills. Position will include weekends. Pittsboro Street Provisions will be open daily during the following hours: 7 Days a week: 6:30am to 9:00 pm We offer excellent benefits: * Room nights discounted and Friends & Family Room Rates upon hire * 50% meal discount in our restaurant "Crossroads" and "Provisions" * 20% discount in gift shop (exception: jewelry, UNC items, alcohol) * Employee Stock Purchase Plan * Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We are hiring an Operations Manager! Responsibilities: * Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. * Analyzes service issues and identify trends. * Successfully works with department heads to ensure proper processes are being met. * Communicates effectively any rising concerns to General Manager to keep property headed in positive direction. * Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. * Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. * Monitors Rooms operations sales performance against budget. * Reviews reports and financial statements to determine Rooms operations performance against budget. * Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. * Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. * Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. * Develops systems to enable associates to understand guest satisfaction results. * Communicates a clear and consistent message regarding departmental goals to produce desired results. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. * Responds to and handles guest problems and complaints. * Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. * Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. * Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. * Ensures associates are treated fairly and equitably. * Oversees and ensures funds controls are appropriately being collected and dropped in accordance with company policy. * Ensures that regular, ongoing communication is happening in Rooms when overseeing that area (e.g., pre-shift briefings, staff meetings). * Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates. * Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. * Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. * Solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns. * Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. * Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. * Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

Responsibilities: Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business. Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication. Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details. Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings. Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO's, billing details, and other integral aspects of groups and events. Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

We are hiring a Loss Prevention Officer Do you always maintain your composure? Consider yourself dependable? Value a cooperative, team oriented work environment? If so, our Loss Prevention Officer role may be the right position for you. You will have the opportunity to look after the well-being of our Owners and guests, while experiencing our dedication to the well-being of our own associates - our most valuable asset. As the Loss Prevention Officer you will ensure security measures are in place and being followed. You assist in providing our guests a safe haven as well as or fellow team members a safe and productive work zone. Dependability, reliability, and calmness is needed in this role to be successful. You must be Customer Service oriented but always have safety as your top concern. Our owners will rely on you to protect the asset - the hotel specifically including the building, grounds and equipment. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Summary: Position is responsible for the safeguarding of hotel property, assets, guests, visitors and our associates. Some Key Responsibilities: Patrol hotel property to ensure the safety of our guests and employees and to protect the hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow up all investigations of crimes committed against hotel and persons. Assist sick or injured guests or employees, ensuring documentation and disposition of reports Initiate investigations, write incident reports/accident reports, monitors investigations to their timely conclusion and ensure appropriate follow up with guests, visitors and employees. Document all contacts at hotel and Concord as deemed necessary. Maintain accurate records while performing basic duties including but not limited to camera monitoring, shift activity log, codebook and employee and guest binder interaction. Assist supervisor in checking alarm systems and safety and fire department systems, closely monitoring security of building doors, service areas and delivery areas. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Pay rate: $18 Hours: 10pm-6am

We are hiring Lounge Bar Back We are looking for people that have a passion to serve others! Working at our hotel bar and lounge outlets means you are many times the first or last greeting our guest receives in the day as you work alongside our talented bartenders! It's a TEAM effort at our Concord establishments and so your role is just as vital to the guest experience as the bartender. Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference Role Outline Bar back and food runners are responsible for providing excellent customer service, serving food to guests (some locations), cleaning and restocking as dictated by assigned side work, assisting with the opening and closing the bar, and following all safety guidelines. Applicants must be dependable, able to stand for 8-10 hours, work at least 3 days per week, and be willing to work weekends and holidays. Prior experience in a high volume food & beverage establishment is required. Prior hotel experience is preferred. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Renaissance Raleigh Hotel is looking for an experience Maintenance Tech. Salary: $18.00-$20.40 (based upon experience and certifications) MUST have availability to work nights and weekends Key Role Responsibilities: As a maintenance tech on our engineering team you are responsible for keeping all equipment in good working order with routine repairs and preventative maintenance checks. You will assist others on the team including the Chief Engineer on building and grounds maintenance Provide a safe environment for our guests and the hotel staff by meeting all safety standards Provide professional courteous service to our guests and be accommodating to various requests Be a team player and assist in other departments when help is needed Must be knowledgeable of all emergency procedures and aware of all Job Safety Analysis guides Qualifications High school diploma or certifications in the following areas HVAC, Plumbing, and or Electrical (a plus) Minimum 2 years of experience in general maintenance or engineering in a hotel or similar environment Knowledge of HVAC, plumbing, electrical, and mechanical systems Ability to troubleshoot and resolve maintenance issues efficiently Familiarity with safety standards and procedures (OSHA knowledge preferred) Strong communication and customer service skills Ability to work independently and as part of a team Must be able to lift up to 50 lbs and stand/walk for extended periods Availability to work flexible hours, including nights, weekends, and holidays Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, disability insurance options, 401k, company paid holidays, associate room discounts, tuition assistance, training & development and career advancement opportunities. Why Renaissance? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let's make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Renaissance Raleigh Hotel has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!

Job Details: To serve and assist guests during their stay by creating a memorable and efficient arrival, check in, departure and overall stay experience. To handle guest requests including help with luggage, transportation, information, and other. DUTIES AND RESPONSIBILITIES: * Greeting and assisting guests in a friendly and professional manner. Responsible for always being visible in the lobby area to recognize visual clues that assistance may be needed. * Handling of luggage and boxes at guest and group registration and departure. Perform the task of tagging and storage of luggage when requested. * Escorting guests to their rooms, promoting hotel amenities including irons and ironing boards, coffeemakers, blackout drapes, location of vending/ice machines, athletic club, video checkout, etc. * Assisting in the delivery of keys, mail, faxes, and messages in a timely manner. * Providing area directions and information. * Assisting guests with valet parking and securing taxis when requested. * Transporting guests to and from the airport. * Able to drive and maintain hotel vans' cleanliness, maintenance, and fueling. * Deliver and pick-up of guest laundry. * Keeping porte cochere free of debris; ensuring trashcans are emptied daily. * Answering telephones in a professional manner. * Provide the RTP Shuttle Service when assigned. * Use of GXP system to complete tasks and report issues/request * Perform other assigned duties. REQUIREMENTS: * One-year public contact or customer service experience. * Valid NC driver's license and very good driving record. * Ability to communicate and provide excellent customer service. * Basic computer skills * Basic computational ability. * Fluency in English with ability to speak, read, write and understand English communications in the workplace. * Ability to solve problems and handling service issues or complaints. * Ability to respond to guest requests and business volume quickly and efficiently. * General knowledge of the community and attractions. * Ability to learn about the hotel, its services and facilities. * Ability to work as part of a team providing excellent guest services. * Availability to work a flexible schedule including nights, holiday and weekend coverage. PHYSICAL ABILITY: * Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles. * Ability to lift up to 50 lbs. as needed * Maintains strong personal image and uniform standards Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. * Pay: This is an hourly position at $15 plus tips. * Hours: OVERNIGHT shifts from 10pm- 6am

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bartenders are responsible for providing libations and offering customized recommendations. The right person should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar. This position offers opportunity for casual conversation, creativity and allows for building on one's style and previous bartending experiences. Preferred candidates will have understanding of state and local serving guidelines. Exceptional Benefits That Go Beyond the Basics At Hyatt, we're proud to offer a benefits package that reflects our commitment to your well-being, growth, and work-life balance. Here's what you can look forward to as part of our team: Travel Perks Enjoy 12 free room nights annually (after 90 days of service), plus discounted rates and Friends & Family Room Rates starting on day one. Health & Wellness Coverage Comprehensive Medical, Prescription, Dental, and Vision Insurance available after just 30 days of employment. Financial Security 401(k) with company match (after 1 year of service) and an Employee Stock Purchase Plan to help you invest in your future. Time Off That Matters Paid vacation, sick days, and new child leave to support your personal and family needs. Family Support Paid Family Bonding Time-8 weeks for primary caregivers and 2 weeks for supportive caregivers-plus Adoption Assistance (after 1 year of service). Education Assistance Tuition Reimbursement to help you grow professionally and pursue your passions. ️ Daily Perks Free colleague meals during your shift to keep you energized and appreciated. ️ Exclusive Discounts Save on top brands like Apple, AT&T, Verizon, Headspace, and many more. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Valet Attendants welcome and create the first impression upon guest arrival. This may include assisting the passengers during the loading and unloading process. Their primary responsibility is to safely and efficiently relocate guest automobiles to designated parking locations. This role requires precise communication and coordination with the hotel guest services and knowledge of daily events. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. We offer excellent benefits: * Room nights discounted and Friends & Family Room Rates upon hire * 50% meal discount in our restaurant "Crossroads" and "Provisions" * 20% discount in gift shop (exception: jewelry, UNC items, alcohol) * Employee Stock Purchase Plan * Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

As an Accounting Assistant you will assist the Property Controller in the daily, monthly, and annual accounting processes for an assigned group of hotels. The position reports directly to the Property Controller. Accounts Payable Management: * Verify accuracy of invoices entered in the system as to amount, general ledger coding, date, vendor name and address, terms, and proper approval. Make all necessary changes to postings in accounts payable as directed by the Property Controller. * Respond to vendor inquiries and payment requests promptly. * Maintain complete and accurate paid invoice files by vendor. * Oversee the accounts payable processing in the field. * Process manual payments as directed by Property Controller, VP/Controller or CFO. Bank Reconciliation: * Maintain assigned bank reconciliations on a current basis. * Report any significant variances immediately to Property Controller. Sales & Use Tax Returns: * Prepare monthly and/or quarterly sales tax, use tax, and local occupancy tax returns as directed by Property Controller. Daily Revenue Reports: * Review, correct, and post daily revenue journals on a daily basis. Group Insurance Billings: * Calculate and process monthly group insurance billings for Concord and third party administrator. Financial Reporting: * Assist Property Controller with period end financial reports and closings as directed. Responsible for generating end of period reports on a timely basis. Miscellaneous: * Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization. * Learns, understands, and refers to the Standard Operating Procedures. * Follows safety and security procedures and rules. * Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook. Skills Required: * Operate a calculator and computer. * Ability to prioritize and organize work assignments. * Ability to be a clear thinker in pressure situations and exercise good judgments. * Ability to focus attention on details, speed and accuracy. * Ability to maintain confidentiality and pertinent hotel information. Company Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord! "We support diversity and inclusion through our mission to be a "Great Place to Work for All." Salary range: $17.29 - $21.61

We are seeking a motivated and customer-focused Starbucks Store Manager to lead our store team in delivering the exceptional Starbucks experience. In this role, you will oversee daily store operations, coach and mentor partners, and ensure a welcoming environment for our guests. Key Responsibilities: * Lead and develop the store team, providing coaching, training, and performance feedback * Maintain high standards of customer service and ensure a positive guest experience * Oversee daily store operations including opening/closing procedures, cash handling, and inventory management * Monitor product quality and presentation, ensuring all beverages and food items meet Starbucks standards * Manage scheduling and labor to optimize productivity and meet financial targets * Build and maintain strong relationships with partners, fostering a positive, inclusive, and team-focused culture * Analyze sales trends and implement strategies to drive revenue and operational efficiency * Ensure compliance with all health, safety, and store policies Qualifications: * Previous retail or food service management experience, preferably in a high-volume environment * Strong leadership, communication, and organizational skills * Passion for customer service and team development * Ability to work flexible hours, including weekends and holidays Why Concord? We offer competitive wages and a comprehensive benefits package for full-time associates, including: * Medical, dental, vision, life, and disability insurance * 401(k) with company match * Tuition assistance * Discounted stays at Concord managed hotels * Training, development, and career advancement opportunities Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. At Concord, we value our associates, support growth, and create a fun, engaging work environment. Inspire greatness in your team Encourage and support team members to reach their full potential Create a work environment that is a Great Place to Work for ALL Lead with integrity, transparency, respect, and professionalism Care for your team, and their families We are Concord! We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

We are hiring a Night Audit Supervisor. The Night Audit Supervisor oversees the nightly operations of the Front Office and Night Audit staffs. Act as contact person for guest and other hotel departments during "graveyard" shift. Responsibilities: Supervise the night accounting employees; review and verify work, train, schedule, and recommend and conduct performance appraisals. Reconcile and complete all daily front desk agents' work. Run Find trial balance to post rooms and close day. Run accounts receivable reports. Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. Investigate all service and safety issues reported during the shift to fine their cause, and give recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts. Check guests in and/or out. Operate/handle telephone lines. Escort incoming guests to their rooms when feasible. Additional duties as necessary and assigned. Carry out any reasonable request by Management that is capable of being performed. Supervisory skills and abilities. Ability to make decisions based on set policies and procedures. Oral and written communications skills. Good telephone etiquette. Here are some reasons our associates like working for us: Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

We are hiring a experienced Housekeeping Supervisor As the Housekeeping Supervisor you directly oversee housekeeping, laundry and house person team members. You are a significant part of the properties management team and work closely with the Front Desk and Maintenance Departments to ensure the guest experience goes off without a hitch. You take complete ownership of the property's cleanliness from the guest rooms to the public areas. You work with your team members and the other departments to not only meet the property's high cleanliness and productivity standards, but to make sure everything is kept in proper working order and drive guest service levels. Your attention to detail, organizational skills, professionalism, passion for training, ability drive productivity and to anticipate your teams and the guest's needs while staying calm and focused during busy and stressful periods is critical. You are a coach and mentor to your team, while still holding them accountable for their results. You support your teams development while meeting the needs of the guest and achieving the companies goals. Ideal candidates: * Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor with great care and attention to detail to ensure quality. * Good communications skills, outgoing, friendly and able to speak professionally with our guests, your manager and your colleagues. * You take pride in your work. * You like being in the driver's seat and leading others to success * You are actively engaged and passionate about where you work * You work with professionalism and integrity. Here are some reasons our associates like working for us: Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

We are hiring an Executive Sous Chef. Great Opportunity to bring your culinary skills to one of North America's fastest growing hospitality companies - Concord Hospitality Enterprises. This position of hotel Executive Sous Chef means you'll be tempting the palettes of our guests with your attention to detail in presentation, quality, and safe serving temperatures. The right candidate will be organized and have a great attention to detail and the must possess the ability to quickly and authoritatively problem solve and delegate responsibilities to grow others . They must also be able to use their considerable experience as a resource to effectively coach and mentor others on the culinary team. The right candidate must strive for perfection while, at the same time, understanding that it is impossible to achieve. He/ She will find an opportunity for professional growth and development in an environment that believes communication and organization are the keys to running a successful kitchen. Depending on the brand of hotel, we offer various types of food service from simple buffet breakfasts to plated dinners and banquet events! Our Sous Chefs are team players that work with our operations team to provide the best professional, competent and prompt service to our guests and our client partners. As a Sous Chef for Concord we'll have some key responsibilities that we'll seek: Trains all associates in the kitchen how to perform their job duties to the best of their abilities, including plate presentation, display work and all other areas that associates need to learn and grow in their position. Writes schedules, evaluates, and directs all personnel. Keeps open verbal and written communication between the management and associates. Provides associates with the tools and equipment they need to do their jobs. Takes immediate action on problems that are encountered in the kitchen. Participates in monthly department meetings, weekly staff meetings, weekly kitchen meetings, monthly kitchen inventory. Ensures all food served is of high quality, properly prepared according to recipe and is expedited to all outlets in a smooth and efficient manner. Assists in the establishment of goals, standards, and objectives, which will further the prestige and reputation of the organization as well as result in a more profitable operation. Supervises the entire kitchen staff in the absence of the Executive Chef. Also, all utility and sanitation associates; and to provide supervisory guidance, aid and counsel for all kitchen associates. Ensures payroll hours are submitted on a timely basis. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Full Time Position, Shift: 11pm-7am - Starting Rate: $17.00 per hour Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You'll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach. Key Responsibilities * Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge). * Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures. * Verify, balance, and review hotel room availability and transactions. * Prepare folios for departing guests. * Maintain lobby appearance and assist with AM breakfast setup if needed. * Monitor hotel safety and emergency procedures during the night shift. Qualifications * Previous hotel front desk or hospitality experience preferred. * Strong attention to detail and organizational skills. * Dependable, responsible, and able to work independently. * Professional and customer-service oriented. Benefits (Full-Time Associates Only) * Competitive wages * Medical, dental, and vision plans * Life insurance and short/long-term disability options * 401(k) program with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Concord? Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow. We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All." We are Concord!

Concord Hospitality is hiring a Director of Sales & Marketing to lead sales strategy and drive revenue growth. We're looking for a motivated, service-driven leader with strong relationship-building skills and a creative, team-oriented approach. This role oversees all sales and marketing efforts while supporting our mission to be a "Great Place to Work for All." As a Concord Leader you will be responsible to: * Inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create a work environment that is a Great Place to Work for all. * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families. Key Responsibilities: * Deliver the highest quality of service to our customers at all times. * Develop and execute strategies to drive business in both new and existing markets. * Establish and maintain strong relationships with clients and business partners. * Guide sales and marketing efforts, including advertising, public relations, and administrative reporting. * Lead sales initiatives in alignment with the property's Marketing Plan. * Understand and monitor industry trends and the competitive landscape. * Analyze financial and market data to support strategic decision-making. * Organize, prioritize, and document work to meet key business deadlines. * Collaborate with internal teams to ensure a unified and consistent customer experience. Qualifications: * Minimum of 3 years' experience as a Director of Sales or in a senior sales leadership role. * Proven success leading, motivating, and managing high-performing sales teams. * Strong written and verbal communication skills. * Excellent organizational and problem-solving abilities. * Prior brand experience and market knowledge preferred. Why Join Concord? At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including: * Medical, dental, vision, life, and disability insurance * 401(k) with company match * Tuition assistance * Discounted hotel stays * Extensive training and career development opportunities We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion. Salary Range: $70,084 - $87,605

Now Hiring - Banquet Set Up/Houseman - Starting rate: $15.00hr You excel in a fast paced environment where every day is different and you are energized with a passion to please others. Your sharp eye for detail quickly spots when something's amiss and when guests have need. A valued team member who smoothly handles the difficult and unexpected, you "get" that your contribution is vital to the event's success. I Experience is not necessary As Banquet Set-Up, you will * Set up and break down event space, ensuring set up according to Banquet Event Order * Assure Guest needs are attended to * Attend to all public spaces throughout the event for consistent clean presentation * Ensure supplies are available according to the Banquet Event Order and equipment is set up and functioning properly * Keep track of event supplies, equipment and carefully store furnishings when not in use, promptly reporting repair and maintenance needs. Job Requirements This position requires full mobility, continuous movement and heavy lifting, up to 100 pounds occasionally and up to 50 pounds frequently (moving furniture, equipment, staging, etc Must have eye for detail, team player, and be willing to be flexible on hours as this role can coincide with the events of the hotel. Here are some reasons our associates like working for us: Our Benefits (applies to Full Time Associates Only) Competitive Pay Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental 401K Retirement Program with company contribution - FREE MONEY! Group Life Insurance equal to your annual salary Voluntary Short and Long Term Disability Programs Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price Why Concord? Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

We are looking for people that have a passion to serve others! Working in our guest reception area means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Job Details: To serve and assist guests during their stay by creating a memorable and efficient arrival, check in, departure and overall stay experience. To handle guest requests including help with luggage, transportation, information and othe DUTIES AND RESPONSIBILITIES: * Greeting and assisting guests in a friendly and professional manner. Responsible for always being visible in the lobby area to recognize visual clues that assistance may be needed. * Handling of luggage and boxes at guest and group registration and departure. Perform the task of tagging and storage of luggage when requested. * Escorting guests to their rooms, promoting hotel amenities including irons and ironing boards, coffeemakers, blackout drapes, location of vending/ice machines, athletic club, video checkout, etc. * Assisting in the delivery of keys, mail, faxes, and messages in a timely manner. * Providing area directions and information. * Assisting guests with valet parking and securing taxis when requested. * Transporting guests to and from the airport. * Able to drive and maintain hotel vans' cleanliness, maintenance, and fueling. * Deliver and pick-up of guest laundry. * Keeping porte cochere free of debris; ensuring trashcans are emptied daily. * Answering telephones in a professional manner. * Provide the RTP Shuttle Service when assigned. * Use of GXP system to complete tasks and report issues/request * Perform other assigned duties. REQUIREMENTS: * One-year public contact or customer service experience. * Valid NC driver's license and very good driving record. * Ability to communicate and provide excellent customer service. * Basic computer skills * Basic computational ability. * Fluency in English with ability to speak, read, write and understand English communications in the workplace. * Ability to solve problems and handling service issues or complaints. * Ability to respond to guest requests and business volume quickly and efficiently. * General knowledge of the community and attractions. * Ability to learn about the hotel, its services and facilities. * Ability to work as part of a team providing excellent guest services. * Availability to work a flexible schedule including nights, holiday and weekend coverage. PHYSICAL ABILITY: * Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles. * Ability to lift up to 50 lbs. as needed * Maintains strong personal image and uniform standards Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. * Pay: This is an hourly position starting at $15 an hour plus tips. * Hours: OVERNIGHT shifts from 10pm-6am.