Maintenance Manager - Floater
Concord Management, Ltd. job in Tampa, FL
ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members. Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members. Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually. Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work. As a leader at the community, individuals in this position contribute to its success by ensuring the condition of amenities and apartment homes meets Concords high standards. This includes fully preparing apartment homes for new residents as well as maintaining the condition of occupied apartments. This opportunity is right for you if you are proficient in the following areas: painting, plumbing, electrical, appliance repair, carpentry, landscape quality control, and irrigation repairs. This candidate will maintain the community's curb appeal to provide an attractive environment. The Candidate must have the ability to transfer knowledge to others on the team. Candidates must have the desire and ability to address residents customer service needs through clear and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. Willingness and ability to learn industry leading technology to provide efficient and effective service is essential. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules to meet property demands. Position may require certifications in order to address HVAC and pool maintenance needs. The position requires travel and work at communities as requested within specific regional portfolios. Pay for this position is commensurate with experience of candidate. ESSENTIAL FUNCTIONS: Works from policies, standards, schedules, service requests, logs, contracts, warrantees, and instructions. Interviews, selects, recommends hire, trains, and supervises Maintenance Department staff. Provides for safety instruction, equipment, and devices and ensures that employees are aware of safety and quality standards. Provides operational training and technical direction and assists staff in the investigation and resolution of problems. Assigns and checks work. Evaluates performance and provides counseling and coaching to employees. Recommends, initiates and documents disciplinary measures as required. Monitors and records attendance and authorizes time cards. Initiates personnel actions, such as promotions, transfers, and terminations. Maintains harmonious employee/employer relations. Participates in annual planning, recommends maintenance budget levels and related capital equipment purchases, and responds to inquiries or provides documentation in response to related inquiries. Works with Community Director to select and negotiate with local vendors and contractors. Establishes maintenance and preventive maintenance schedules and routines in keeping with overall company policy to meet requirements of standards. Establishes and modifies priorities to suit changing conditions, and makes individual assignments based on the skill and availability of staff and monitors results. Tracks and determines the status of service requests in computer system and closes records for completed orders. Investigates and resolves issues where service orders are past due in computer system. Ensures that maintenance related documentation is current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire, compactor, and pool logs ensuring that records are current and meet requirements. Checks warranty information and ensures that repairs performed meet with warranty requirements. Contacts vendors as required to resolve outstanding issues. Monitors inventories of parts, supplies, and materials, places orders ensuring that inventories meet prescribed levels. Ensures that parts, materials and supplies are properly stored and that shop is maintained in safe and orderly condition. Monitors the effectiveness of move-in and move-out inspections and conducts and documents inspections and orients new residents to the operation of units in apartments and respond to questions, as required. Participates in and monitors maintenance activities involving response to service requests, painting or general maintenance of grounds, pool, amenities, club house and apartment homes, as well as apartment home housekeeping and preventive maintenance. Arranges for the movement and installation of equipment and furnishings within offices and common or amenity areas. Responds to reports of unusual or escalated repair or maintenance issues. Determines repair, material, and supply requirements and performs any range of repairs involving mechanical, electrical, plumbing or HVAC systems or units. Determines the need for outside contractors and negotiates and schedules related assignments, monitoring progress and results. Arranges for, implements and participates in any range of special projects to install or repair items to increase the aesthetics, safety, or quality of the property. Maintains property grounds and facilities and resolves safety hazards, property damage, or unsightly conditions. Reports unusual or serious problems to management. Prepares any range of periodic or special reports and data relating to maintenance activities and statistics. Available for on call duty, nights and weekend work.
Knowledge and Experience
* Use of mathematics together with the analytical use of complicated drawings, manuals, and schematics, and use various types of precision measuring instruments, such as gauges, meters, and electrical testers.
* High School Diploma or GED Equivalent required.
* Applied trades training on a particular or specialized occupation, requiring knowledge of mechanics, electrical systems, HVAC systems, and plumbing.
* Certified Pool Operator and Environmental Protection Agency certifications may be required in order to service pools and handle HVAC chemicals.
* Ability to speak, read and write English for safety and productivity reasons.
* Over five years required to be fully familiar with required techniques, equipment, systems, documentation, monitoring the work of others, and work routines.
Maintenance Manager - Floater
Concordrents job in Tampa, FL
Job Details Heritage Pines - Tampa, FL Full Time $24.00 - $26.00 Hourly MaintenanceDescription
ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.
Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.
Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.
Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.
ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.
As a leader at the community, individuals in this position contribute to its success by ensuring the condition of amenities and apartment homes meets Concords high standards. This includes fully preparing apartment homes for new residents as well as maintaining the condition of occupied apartments.
This opportunity is right for you if you are proficient in the following areas: painting, plumbing, electrical, appliance repair, carpentry, landscape quality control, and irrigation repairs. This candidate will maintain the community's curb appeal to provide an attractive environment. The Candidate must have the ability to transfer knowledge to others on the team.
Candidates must have the desire and ability to address residents customer service needs through clear and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. Willingness and ability to learn industry leading technology to provide efficient and effective service is essential. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules to meet property demands.
Position may require certifications in order to address HVAC and pool maintenance needs.
The position requires travel and work at communities as requested within specific regional portfolios.
Pay for this position is commensurate with experience of candidate.
ESSENTIAL FUNCTIONS:
Works from policies, standards, schedules, service requests, logs, contracts, warrantees, and instructions.
Interviews, selects, recommends hire, trains, and supervises Maintenance Department staff. Provides for safety instruction, equipment, and devices and ensures that employees are aware of safety and quality standards. Provides operational training and technical direction and assists staff in the investigation and resolution of problems. Assigns and checks work. Evaluates performance and provides counseling and coaching to employees. Recommends, initiates and documents disciplinary measures as required. Monitors and records attendance and authorizes time cards. Initiates personnel actions, such as promotions, transfers, and terminations. Maintains harmonious employee/employer relations.
Participates in annual planning, recommends maintenance budget levels and related capital equipment purchases, and responds to inquiries or provides documentation in response to related inquiries. Works with Community Director to select and negotiate with local vendors and contractors.
Establishes maintenance and preventive maintenance schedules and routines in keeping with overall company policy to meet requirements of standards. Establishes and modifies priorities to suit changing conditions, and makes individual assignments based on the skill and availability of staff and monitors results.
Tracks and determines the status of service requests in computer system and closes records for completed orders. Investigates and resolves issues where service orders are past due in computer system.
Ensures that maintenance related documentation is current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire, compactor, and pool logs ensuring that records are current and meet requirements. Checks warranty information and ensures that repairs performed meet with warranty requirements. Contacts vendors as required to resolve outstanding issues.
Monitors inventories of parts, supplies, and materials, places orders ensuring that inventories meet prescribed levels. Ensures that parts, materials and supplies are properly stored and that shop is maintained in safe and orderly condition.
Monitors the effectiveness of move-in and move-out inspections and conducts and documents inspections and orients new residents to the operation of units in apartments and respond to questions, as required.
Participates in and monitors maintenance activities involving response to service requests, painting or general maintenance of grounds, pool, amenities, club house and apartment homes, as well as apartment home housekeeping and preventive maintenance. Arranges for the movement and installation of equipment and furnishings within offices and common or amenity areas.
Responds to reports of unusual or escalated repair or maintenance issues. Determines repair, material, and supply requirements and performs any range of repairs involving mechanical, electrical, plumbing or HVAC systems or units. Determines the need for outside contractors and negotiates and schedules related assignments, monitoring progress and results.
Arranges for, implements and participates in any range of special projects to install or repair items to increase the aesthetics, safety, or quality of the property.
Maintains property grounds and facilities and resolves safety hazards, property damage, or unsightly conditions. Reports unusual or serious problems to management.
Prepares any range of periodic or special reports and data relating to maintenance activities and statistics.
Available for on call duty, nights and weekend work.
Qualifications Knowledge and Experience
Use of mathematics together with the analytical use of complicated drawings, manuals, and schematics, and use various types of precision measuring instruments, such as gauges, meters, and electrical testers.
High School Diploma or GED Equivalent required.
Applied trades training on a particular or specialized occupation, requiring knowledge of mechanics, electrical systems, HVAC systems, and plumbing.
Certified Pool Operator and Environmental Protection Agency certifications may be required in order to service pools and handle HVAC chemicals.
Ability to speak, read and write English for safety and productivity reasons.
Over five years required to be fully familiar with required techniques, equipment, systems, documentation, monitoring the work of others, and work routines.
Sales Expert - Sentosa Riverview
Riverview, FL job
Sales Expert How do you define success? At Pegasus Residential, our associates epitomize the word! The fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or experienced! Do you want to prove yourself, show what you can do? We invest in our associates, challenge them, give them the tools to succeed, and allow them to control their own future. We strive to promote from within, so if you want to move up quickly, you can!
Are you a high achiever, someone craving a workplace that challenges your talents and recognizes your efforts? Are you ready to join a family of professionals who encourage and motivate you to become your very best? EOE.
Visit our Careers Page at **********************************
YOUR ROLE AS A SALES EXPERT:
As a rock star sales expert your number one priority is helping prospective residents find the right apartment home. Using high-level communication skills along with strategic consultative selling skills, your dynamic, supportive, and considerate personality, combined with community knowledge, provide the positive and genuine experience people crave and seldom discover when looking for their home.
When you deliver the level of caring customer service key to residents fully enjoying their living experience at a Pegasus community, you gain a sense of self-worth and satisfaction that comes as a result of performing a job well. Renewals, important to company sustainability, become the norm rather than a challenge.
Qualifications:
To be successful in this role you should be/have:
* Working knowledge of Social Media
* Microsoft Office product suite: Word, Excel, Publisher, PowerPoint, Outlook
* Marketing Concepts
* Customer-Focused with excellent communication skills, verbal and written
* Timely, organized, and efficient
* Adaptable, creative, and open-minded
* Professional appearance and demeanor
* Sales savvy and eager to help people find the right home
* Drive to succeed
Property Manager - Fort Myers/Naples/Tampa
Tampa, FL job
Property Manager Pay range: $87,000 - $90,000k Your Role as a Property Manager: If you're a leader who advocates on behalf of your team to enhance individual performance while providing excellent service to internal and external customers, we want to speak with you! Proactive, organized professionals with a team-player mindset and a passion to exceed expectations thrive in this role.
Qualifications:
* Minimum three years' experience as a residential community/property manager required
* Prior supervisory experience: selection and hiring, team training and coaching, budget processing
* Working knowledge of multifamily property management practices and processes: Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection, eviction procedures, accounting principles, property safety, and use of property management and accounting software.
* A strong understanding of bottom-line and comprehension of balancing income and expenses to ensure the best overall results
* Occasional travel required
* Knowledge of OneSite and Ops Technology strongly encouraged.
Resident Service Specialist
Clearwater, FL job
UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at MacAlpine Place, our apartment community (478 homes) located in Dunedin, FL. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.
SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS:
Move-In Coordination
1. Ensure each new resident has a move-in orientation conducted by appointment.
2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
Onesite Responsibilities
1. Scan all required move-in documents into Onesite.
2. Oversee Pending Tasks.
Customer Service Administration
1. Guide walk-in traffic and minimize the wait time.
2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
4. Organize incoming packages systematically and distribute as needed.
5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
6. Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight
1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
2. Walk through all amenities daily to ensure they are stocked and in good condition.
3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
4. Provide superior customer service to internal and external customers.
Back-Up coverage
1. Interact with walk-in prospects by showing the property if needed and answering questions about the community.
2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
5. Complete market summary and comp reports as directed.
6. Comply with all Company policies and procedures related to employment.
7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
8. Perform Resident Service Manager duties in the absence of the Resident Service Manager.
9. Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations.
Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
EDUCATION AND EXPERIENCE:
1. High School Diploma, or equivalent, is required.
2. Associate degree in business administration or equivalent, is preferred.
3. Minimum of two years of office experience is required.
4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred.
5. Must have and maintain a valid driver's license unless otherwise noted.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
#ZR
Groundskeeper/Porter - Marlowe South Tampa
Tampa, FL job
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
Ensures the physical aspects of the community are maintained and standards are met regarding the grounds, amenities and overall curb appeal and provides support to the service team members
JOB DESCRIPTION
Property Type: Garden
Stage: Stabilized
Unit Count: 350
Schedule: Monday-Friday
Essential Responsibilities:
1. Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat and free of litter at all times.
2. Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas.
3. Completes assigned minor and routine service requests as requested by Service Supervisor and/or Community Manager, and assists the make-ready specialist in the turn process.
4. Changes all locks in accordance with the property's policy and ensure gates to all pool areas are working according to codes and safety standards.
5. Distributes notices and communications to residents as necessary.
6. Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests and others.
7. Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
8. Complies with Greystar's safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
Required Licenses or Certifications:
* Incumbents must have valid driver's license to operate a golf cart on property.
#LI-LM1
The hourly range for this position is $16.00 - $18.00
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Leasing Consultant - Amira at Westly
Tampa, FL job
Join Bell Partners and be a difference maker.
At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.
The Leasing Consultant is responsible for welcoming prospective residents to the community, coordinating tours, and responding to incoming inquiries about leasing. The position will also interact with current residents regarding day-to-day issues as well as coordinating the renewals of existing leases. The Leasing Consultant will serve as a central point of communication between the Community residents, Community management, as well as community maintenance teams.
What we can offer you:
Opportunities for career growth
Total rewards benefits package
Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time
Customized training programs
Associate referral bonus plan
Diverse, equitable, and inclusive work environment
A culture that empowers you to make a difference
What you'll do to make a difference:
Serve as the welcoming first point of contact for all residents, prospects, and visitors to the community
Effectively lease apartments and sell property's products and services in accordance with budget
Ensure Fair Housing Standards in all matters when working with prospects and residents
Follow up on leasing traffic entries and monitor traffic trends
Maintain thorough product knowledge of property and that of major competition
Assist with marketing activities to position Bell communities as communities of choice
Coordinate the resident application review in accordance with Bell guidelines
Complete lease packets and files for each resident to include the lease, all addendums and other forms
Regular attendance and punctuality
Proper documentation
Follow up with residents throughout the lease
Receive any resident inquiries, complaints, or issues and provide timely follow up
What you bring to our team:
Understanding of and alignment with Bell Core Values
High School diploma or GED
1+ years' customer service experience; hospitality or apartment leasing role
Must demonstrate support of BAL strategic drivers,
Must demonstrate ability to provide exceptional customer service,
Must be able to work on a team or in a team environment,
Must present a professional image
Must be resourceful and well-organized.
Ability to successfully work on a team
Excellent oral and written communication skills
Strong working knowledge of MS Office Suite
Exceptional customer service skills and a professional image
Good decision-making skills and knowledge on how businesses work
Physical requirements of the job:
Walking, bending, reaching, climbing, and lifting to 30 lbs.
Ability to work with mechanical and electrical equipment, as well as hazardous materials
Must be comfortable with heights and moving heavy objects
#LI-JR1
About Bell Partners
Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.
Join Bell to be a difference maker. Apply today!
Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.
Auto-ApplyMaintenance Assistant - Bell Lansbrook Village
Palm Harbor, FL job
Join Bell Partners and be a difference maker.
At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.
The Maintenance Assistant is responsible for the cleanliness of the community grounds. The responsibilities include the daily upkeep of the property, buildings, and grounds. They will act under the direction of the Community Manager and/or Maintenance Manager.
What we can offer you:
Opportunities for career growth
Total rewards benefits package
Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time
Customized training programs
Associate referral bonus plan
Diverse, equitable, and inclusive work environment
A culture that empowers you to make a difference
What you'll do to make a difference:
Maintain the grounds of the assigned property
Maintain cleanliness outside each building and the grounds surrounding each building
Maintain a uniform landscaped look by picking up all debris around buildings, common areas, and through breezeways of buildings
Clean out building gutters
Plant and tend to flowerbeds, trees, and shrubs; trim, mow lawns; apply fertilizer and insecticides; and utilize pest control equipment
Follow well-established procedures for the basic maintenance of tools and equipment such as lubricating, sharpening, replacing broken handles, and making simple adjustments, and repairs, as necessary
Clean and remove trash
May perform pool maintenance duties
Shovel snow when necessary
Spread salt on public passageways to prevent ice buildup when necessary
Clean vacated apartments as directed by the Maintenance Manager, completely and on schedule
Clean Common areas daily
Ensure that the amenities are continually maintained in a clean and orderly manner, including fitness facility, bathrooms, laundry facilities, business center, offices and clubhouse
Assist maintenance team in vacant units or with other light work orders/punch lists, including painting, moving appliances (Maintenance Assistants cannot take on-call)
Follow all safety/OSHA Requirements
Regular attendance and punctuality
What you bring to our team:
Understanding of and alignment with Bell Core Values
Minimum of 18 years of age
High school diploma or equivalent
2+ years of experience in grounds keeping in a multi-family environment
2+ years of experience in landscaping
HVAC/EPA certifications may be required in communities, based on staffing levels
Physical requirements of the job:
Walking, bending, reaching, climbing, and lifting to 80 lbs.
Ability to work with mechanical and electrical equipment, as well as hazardous materials
Must be comfortable with heights and moving heavy objects
#LI-JR1
About Bell Partners
Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.
Join Bell to be a difference maker. Apply today!
Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.
Auto-ApplyCommunity Director
Concord Management, Ltd. job in Sarasota, FL
ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members. Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members. Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually. Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work. As the leader of the community, this individual is responsible for developing a successful team that provides exceptional customer service to our future and current residents. This position is right for you if you have the desire to achieve the goals of the community by managing the administrative operations, as well as ensuring the condition of amenities and apartment homes meet Concord's high standards. This candidate must have the ability to identify and execute marketing strategies to achieve occupancy and financial objectives. Must have extensive knowledge of landscape and agronomic requirements to ensure the community's curb appeal is maintained at an exceptional level. Candidates will have experience with rent collections and analyzing reports critical to property operations. Must have the desire and ability to address residents customer service needs through clear, decisive and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. This individual must have the aptitude to become proficient with industry leading technology in order to efficiently handle community demands. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules. Pay for this position is commensurate with experience of candidate. ESSENTIAL FUNCTIONS: Demonstrates a willingness to learn and excel towards mastery of job responsibilities as well as demonstrate initiative by taking on challenging assignments. Interview and recommend hiring of office, leasing and maintenance staff. Create staffing schedules to coincide with anticipated work requirements. Monitor work quality to ensure it adheres to standards established by Concord. Counsel and coach team members, appraise their performance, and develop effective, efficient, and harmonious teams. Development of team members to achieve career advancement. Continued demonstrated proficiency toward recruitment efforts as a representative for Concord and a dedicated focus to bench building. Achieves thorough knowledge of area competitors along with development and maintaining awareness of any changes that would impact the property's position in the market, including visiting the competitive set 1-2 times annually. Responsible for all aspects of leasing and marketing to local businesses and prospective residents, and to successfully renew leases for current residents. Establish and maintain effective communication with residents to aid in addressing resident-related damages, policy violations, past due accounts and collections by monitoring collect dashboard for NSFs while ensuring applicable fines and damage fees are collected. Create purchase orders and verify goods and services are received by performing received function in Yardi's system. Develop an understanding of the components of the financial statements and how property performance can impact each line item. Participate actively in the development and completion of variance reports, projections and budgets. Work with supervisor and support departments to adhere to financial budgets and projections related to revenues and operating expenses. Set occupancy goals, propose rent and security deposit increases when market bears, work with the PHA (Public Housing Agency)team and VRD to identify strategies to increase PHA voucher holders and recommend capital improvements for each assigned community. Ensure that property maintains consistently appealing appearance. Routinely walk the property to determine, communicate and monitor items requiring attention. Monitor maintenance activity to ensure that units are ready for occupancy in keeping with schedules and inventory requirements. Work with Maintenance Manager and Regional Maintenance team to implement maintenance programs, including quarterly preventative maintenance, to maintain the value of property assets. Work with Maintenance Manager and Regional Maintenance team to identify local contractors to obtain service and capital improvement proposals. Recommend contractors for performing these services while utilizing RealPage Vendor Credentialing and the Contract Database for obtaining vendor and contract approval. Oversee and manage work completed by contractors to ensure adherence to agreed upon specifications. Represent the organization to residents, prospective residents, staff, and the community. Develop, communicate, execute, and engage staff in providing exceptional service to prospects and residents. Ensure that residents' concerns and service requirements are resolved with urgency, quality, and service consistent with policy and performance expectation. Coordinate leasing staff to work with prospects and residents to obtain documentation needed to support their application for residency or recertification. Complete Accounting Month End and Procure to Pay Checklist, other required checklists, and other administrative work for the community to include uploading documents to the Document Center.
Knowledge and Experience
* General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.
* Thorough knowledge of property management, Yardi Voyager software and basic accounting principles.
* Extensive knowledge of landscape and agronomic maintenance.
* A college degree or industry certification courses with a focus on management is preferred.
* Proven business acumen with leadership abilities demonstrated throughout a career.
* Strong customer service and verbal and written communication skills are required.
* Leadership is exhibited at all levels within an organization. The preferred candidate will demonstrate their leadership abilities not only in this role but throughout their career with Concord.
* 4-year degree preferred but could be substituted for relevant work experience.
* Minimum of three years' experience in property management, with property leasing, resident services, and managing the physical assets of a community required.
* History of work experience in problem resolution.
* Exceptional customer service work history.
* Ability to speak, read and write English for safety and productivity reasons.
Lease Up Sales Expert - WinterHaven, FL
Winter Haven, FL job
Sales Expert/Leasing Consultant How do you define success? At Pegasus Residential, our associates epitomize the word! The fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or experienced!
Do you want to prove yourself, show what you can do? We invest in our associates, challenge them, give them the tools to succeed, and allow them to control their own future. We strive to promote from within, so if you want to move up quickly, you can!
Are you a high achiever, someone craving a workplace that challenges your talents and recognizes your efforts? Are you ready to join a family of professionals who encourage and motivate you to become your very best? EOE.
Visit our Careers Page at **********************************
YOUR ROLE AS A SALES EXPERT:
As a rock star sales expert your number one priority is helping prospective residents find the right apartment home. Using high-level communication skills along with strategic consultative selling skills, your dynamic, supportive, and considerate personality, combined with community knowledge, provide the positive and genuine experience people crave and seldom discover when looking for their home.
When you deliver the level of caring customer service key to residents fully enjoying their living experience at a Pegasus community, you gain a sense of self-worth and satisfaction that comes as a result of performing a job well. Renewals, important to company sustainability, become the norm rather than a challenge.
Qualifications:
To be successful in this role you should be/have:
* Working knowledge of Social Media
* Microsoft Office product suite: Word, Excel, Publisher, PowerPoint, Outlook
* Marketing Concepts
* Customer-Focused with excellent communication skills, verbal and written
* Timely, organized, and efficient
* Adaptable, creative, and open-minded
* Professional appearance and demeanor
* Sales savvy and eager to help people find the right home
* Drive to succeed
#INDHP
Resident Service Specialist
Dunedin, FL job
UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at MacAlpine Place, our apartment community (478 homes) located in Dunedin, FL. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.
SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS:
Move-In Coordination
1. Ensure each new resident has a move-in orientation conducted by appointment.
2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
Onesite Responsibilities
1. Scan all required move-in documents into Onesite.
2. Oversee Pending Tasks.
Customer Service Administration
1. Guide walk-in traffic and minimize the wait time.
2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
4. Organize incoming packages systematically and distribute as needed.
5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
6. Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight
1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
2. Walk through all amenities daily to ensure they are stocked and in good condition.
3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
4. Provide superior customer service to internal and external customers.
Back-Up coverage
1. Interact with walk-in prospects by showing the property if needed and answering questions about the community.
2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
5. Complete market summary and comp reports as directed.
6. Comply with all Company policies and procedures related to employment.
7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
8. Perform Resident Service Manager duties in the absence of the Resident Service Manager.
9. Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations.
Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
EDUCATION AND EXPERIENCE:
1. High School Diploma, or equivalent, is required.
2. Associate degree in business administration or equivalent, is preferred.
3. Minimum of two years of office experience is required.
4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred.
5. Must have and maintain a valid driver's license unless otherwise noted.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
#ZR
Groundskeeper - Winter Haven, FL
Winter Haven, FL job
Groundskeeper We Offer: * Competitive pay with bonus * Full benefits including Healthcare and matching 401k * Generous PTO plan and paid holidays * Significant opportunity for advancement * Culture that says "Creating a great place to work is our key to success"
* Enthusiastic, fun, exciting and fast paced work environment
Job Requirements:
* Work closely with the Maintenance Supervisor in completing tasks that ensure the community meets appearance and operational standards.
* Responsible for the overall cleanliness and curb appeal of the community including grounds, amenities, building exteriors and leasing office, parking lots and other common areas of the community.
* Assist in the preparation of vacant apartments for move-in by new residents, and in completing resident requests for service as directed by the Maintenance Supervisor.
Maintenance Technician - Floater
Concord Management, Ltd. job in Tampa, FL
ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members. Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members. Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually. Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work. Individuals in this position contribute to the success of the community by maintaining amenities and apartment home interiors. This includes fully preparing apartment homes for new residents as well as maintaining the condition of occupied apartments. This opportunity is right for you if you have experience with painting, plumbing, electrical, appliance repair and carpentry. Must also have knowledge to identify and address landscaping deficiencies, as well as the ability to troubleshoot and perform irrigation repairs. This candidate will maintain the community's curb appeal to provide an attractive environment. Candidates must have the desire and ability to address residents customer service needs through clear and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. Willingness and ability to learn industry leading technology to provide efficient and effective service is essential. Position may require certifications in order to address HVAC and pool maintenance needs. Pay for this position is commensurate with experience of candidate. ESSENTIAL FUNCTIONS: Works from check lists, schedules, service requests, and instructions. Responds to assigned punch lists and prepares apartments for move in, ensuring that all check list items are processed and resolved. Determines repair, material, and supply requirements and performs any range of routine repairs including replacement of damaged floor covering, repair of walls, counter tops, fixtures, fans, windows, doors, and appliances. Responds to assigned service requests to investigate and makes routine mechanical repairs to damaged or broken apartment or amenity elements as reported by residents or staff. Examines reported problem, determines extent of repairs, materials and supplies required and makes routine repairs to damaged or broken units. Escalates more complex HVAC, electrical, plumbing, and appliance service requests to others as appropriate after determination of repairs required. Ensures repairs are made in keeping with quality and safety standards. Paints any range of interior and exterior surfaces and fixtures at assigned properties, including apartments, club house and amenity areas, compactor areas, speed bumps, signs, posts, gates, street markings, and hand rails. Touches up building exterior surfaces as required. Cleans and prepares surfaces, pressure washing as appropriate. Applies caulk around doors, windows, or on breezeway floors to repair surfaces. Patches and repairs drywall and stucco surfaces, matching textures on walls, ceilings and other surfaces as required. Selects proper coatings and colors. Paints entire surface or touches up paint as required ensuring compliance with aesthetic standards. Processes assigned area of grounds in keeping with schedules and check lists. Picks up trash, empties trash bins, and replaces trash bags. Moves trash to compactor and cleans, pressure washes, and sanitizes compactor and immediate area. Blows, sweeps, pressure washes, and cleans sides of buildings, stairs, and breezeways. Cleans light globes, removes cobwebs, and otherwise ensures the cleanliness of building exteriors and areas around and between buildings. Pressure washes building walls, breezeways, sidewalks, and other assigned areas. Cleans and scrubs pool and deck surfaces, and removes debris. Checks water and treats with prescribed chemicals under supervision or as certified to ensure that pool water characteristics are in compliance with prescribed standards. Checks and repairs irrigation systems. Rakes recreation areas and straightens signs and poles. Paints signs, speed bumps, street markings, and other miscellaneous areas as assigned. Performs assigned range of preventive maintenance routines including change filters, check smoke detectors and replace batteries as required, change light bulbs, and perform damage inspections. Assists to move appliances into and from apartments and to empty apartments of discarded personal belongings and trash left in vacated apartment homes. Makes keys as directed. Conducts and documents move-in and move-out inspections, orients new residents in the operation of appliances in apartment homes and respond to questions. Maintains property grounds and notifies supervisor of safety hazards, property damage or unsightly conditions on grounds. Notifies supervisor of the need to replenish materials and supplies when low. Stores and maintains supplies and materials in keeping with procedures and standards. Tracks and maintains status of service requests in computer system and closes records for completed orders. Available for on call duty, nights and weekends.
Knowledge and Experience
* High School Diploma or GED Equivalent required.
* Requires basic mechanical knowledge.
* Certified Pool Operator and Environmental Protection Agency certifications may be required in order to service pools and handle HVAC chemicals
* Ability to speak, read and write English for safety and productivity reasons.
* Prefer over one year of experience to be fully familiar with required techniques, equipment, and work routines.
Leasing Professional
Concordrents job in Tampa, FL
Job Details Hunters Run I - Tampa, FL Full Time $20.00 - $22.00 Hourly LeasingDescription
ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.
Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.
Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.
Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.
ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.
This position is right for you, if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives. This includes building rapport with future and current residents to ensure desired occupancy and retention levels. Monitor community support systems to ensure communication between the community and support areas is maintained so that each area is able to achieve their goals.
Pay for this position is commensurate with experience of candidate.
ESSENTIAL FUNCTIONS:
Responsible for all aspects of leasing and marketing to local businesses and prospective residents. This includes the completion of marketing logs and other required marketing reporting.
Represent the organization to residents, prospective residents, staff, and the community and practice exceptional service to prospects and residents. Ensure that residents concerns and service requirements are resolved with urgency, quality, and service consistent with policy and performance expectation.
Prepare the property for business by completing Morning Merchandise prior to business opening. Walk the property and make adjustments or report on elements that are in need of attention. Ensure model and clubhouse are clean and provide a welcoming environment.
Ensure that rent payments received on-site are promptly processed. Address resident-related damages and policy violations so that proper communications occur with resident and that applicable fines and damage fees are collected as requested.
Ensure all documentation is provided for residency and recertification processes to the Café or Recertification Team, ensuring all documentation is uploaded to café or the document center as required.
Notify future residents of application approval, collect deposits and assign units.
Ensure proper execution of leases and related documents by working with the centralized analytics team. Inspect assigned units prior to resident move in to ensure adherence to Concord standards.
Respond to resident inquiries associated with community issues. Investigate, resolve, and follow up with residents to ensure satisfaction of concerns.
Inspect apartment homes upon vacancy to determine compliance with requirements for deposit refunds or charges to be assessed for damage or condition of unit, or for early lease termination. Document inspection results and submit deposit disposition for processing as requested.
Assist to implement and execute resident activities including Monster Club, parties, training programs, and required resident service functions.
Complete required checklists, and other administrative work for the community as directed.
Qualifications
Knowledge and Experience
General knowledge of business. High School Diploma or equivalent required.
Strong customer service, verbal and written communication skills are required.
Demonstrated customer service or sales experience.
Property management leasing experience is preferred.
Demonstrated problem resolution work experience.
Ability to speak, read and write English for safety and productivity reasons.
Lease Up Property Manager - WinterHaven, FL
Winter Haven, FL job
Property Manager How do you define success? Our associates epitomize the word! The fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or experienced! Do you want to prove yourself, show what you can do? We invest in our associates, challenge them, give them the tools to succeed, and allow them to control their own future. We strive to promote from within, so if you want to move up quickly, you can!
Are you a high achiever, someone craving a workplace that challenges your talents and recognizes your efforts? Are you ready to join a family of professionals who encourage and motivate you to become your very best? EOE.
Visit our Careers Page at **********************************
Your Role as a Property Manager:
Leader, communicator, coach, mentor, trainer…your team looks to you to "walk your talk" and epitomize our mission by "creating referral-worth customer experiences consistently."
Your practical and compassionate nature is critical to effectively balance your role as both a team leader and business savvy strategist always looking for opportunities to continuously improve.
If you're a leader who advocates on behalf of your team to enhance individual performance while providing excellent service to internal and external customers, we want to speak with you! Proactive, organized professionals with a team-player mindset and a passion to exceed expectations thrive in this role.
Qualifications:
* Minimum two years' experience as a residential property manager required
* Prior supervisory experience: selection and hiring, team training and coaching, budget processing
* Working knowledge of multifamily property management practices and processes: Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection, eviction procedures, accounting principles, property safety, and use of property management and accounting software.
* A strong understanding of bottom-line and comprehension of balancing income and expenses to ensure the best overall results
* Occasional travel required
* Knowledge of OneSite and Ops Technology strongly encouraged.
Resident Service Specialist
Dunedin, FL job
UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at MacAlpine Place, our apartment community (478 homes) located in Dunedin, FL.
GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.
SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS:
Move-In Coordination
1. Ensure each new resident has a move-in orientation conducted by appointment.
2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
Onesite Responsibilities
1. Scan all required move-in documents into Onesite.
2. Oversee Pending Tasks.
Customer Service Administration
1. Guide walk-in traffic and minimize the wait time.
2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
4. Organize incoming packages systematically and distribute as needed.
5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
6. Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight
1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
2. Walk through all amenities daily to ensure they are stocked and in good condition.
3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
4. Provide superior customer service to internal and external customers.
Back-Up coverage
1. Interact with walk-in prospects by showing the property if needed and answering questions about the community.
2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
5. Complete market summary and comp reports as directed.
6. Comply with all Company policies and procedures related to employment.
7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
8. Perform Resident Service Manager duties in the absence of the Resident Service Manager.
9. Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations.
Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
EDUCATION AND EXPERIENCE:
1. High School Diploma, or equivalent, is required.
2. Associate degree in business administration or equivalent, is preferred.
3. Minimum of two years of office experience is required.
4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred.
5. Must have and maintain a valid driver's license unless otherwise noted.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
#ZR
Maintenance Supervisor - WinterHaven, FL
Winter Haven, FL job
Maintenance Supervisor At Pegasus, we understand how valuable you are and we want to offer you a career, not a job. If our employees are happy, our owners are happy! We are growing and need YOUR expertise. So, what's in it for you? * $200 Bonus every week of On-Call
* Paid-for Certifications - CPO, HVAC, etc.
* $50 Cell phone monthly stipend
* 15 days of PTO
* 11 Paid Holidays
* 100% Paid Medical Benefits for Employee
* 401k with company match
* Excellent culture to thrive in a best in class environment
* Career growth, development, chance to lead and move up
* Supportive leadership and teams
* $500 employee referral bonus
Responsibilities and Job Requirements:
* "Own" your role at the property, serve residents with great customer service
* Complete resident and property service requests
* Experience with or desire to be in a supervisory role
* Experience with skills such as:
* HVAC, painting, plumbing,
* Pool maintenance, grounds, appliances,
* Drywall, minor carpentry, heat pumps, etc.
* Maintain a positive and professional attitude and demeanor
* EPA or CPO certification a plus!
* Must have valid Driver's License
* Respond on a timely basis to resident service requests.
* Participate in preventative maintenance to include pool, exterior lighting, filter changes and apartment inspections.
* Clean work area, tools and equipment. Care, maintain, and inventory all supplies and equipment owned by the property and/or the management company.
What our teams are saying: ***************************
Maintenance Technician - Winter Haven, FL
Winter Haven, FL job
Maintenance Technician Are you looking to grow your career in Maintenance in the multifamily industry? Pegasus Residential seeks to hire and retain the strongest and most productive maintenance teams in the industry! Pegasus seeks to hire and retain the strongest and most productive maintenance teams in the industry! We offer an award-winning culture, very competitive pay, unlimited internal growth plans, fully-paid medical benefits, 11 paid holidays, PTO, and the chance to be both challenged and supported with everything you need to catapult your career to the next level!
Pegasus Residential Offers:
* Competitive pay with bonus
* Full benefits including Healthcare and matching 401k
* Generous PTO plan and paid holidays
* Significant opportunity for advancement
* Culture that says "Creating a great place to work is our key to success"
* Enthusiastic, fun, exciting and fast paced work environment
Job Requirements:
* Great Customer Service Skills
* Great attitude and willingness to learn
* Proficient in the areas of plumbing, painting, electrical, HVAC, pool maintenance, drywall, minor carpentry, or a skill set that shows an aptitude to learn these skills
* Professional appearance a must
* Enthusiastic and positive attitude
* Driver's license and car
* EPA certification and CPO preferred
* Experience in heat pumps preferred
What our employees are saying: ***************************
Pegasus Residential is an Equal Opportunity Employer.
#INDHP
Leasing Professional
Concordrents job in Sarasota, FL
Job Details University Club - Sarasota, FL Full Time $20.00 - $22.00 Hourly LeasingDescription
ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.
Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. ConcordRENTS is committed to creating a pathway to a minimum wage of at least $20 per hour within the first 6 months of satisfactory employment. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.
Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.
Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.
ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.
This position is right for you, if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives. This includes building rapport with future and current residents to ensure desired occupancy and retention levels. Monitor community support systems to ensure communication between the community and support areas is maintained so that each area is able to achieve their goals.
Pay for this position is commensurate with experience of candidate.
BASIC PURPOSE:
Perform duties to lease new properties under construction and through initial phases of completion and assist with the marketing and operation of assigned property during lease up period, working within the limits of standard or accepted practice.
ESSENTIAL FUNCTIONS:
Assist in the preparation of assigned property for business operations. Work with Lease Up Manager to ensure that offices, kitchens, grounds, and other elements of under-construction property are properly maintained to represent the company's image and standards. Unlock models and clubhouse, when available, and ensure cleanliness and welcoming environment. Ensure that collateral and signage are available to potential residents.
Answer telephones, set appointments, and follow up on leads to generate on-site traffic. Greet prospective residents and determine for which program they will qualify based on number of persons in household and income levels. Show models, amenities, and features, and communicate the benefits of residency. Provide rent and deposit information. Listen to prospects and respond to questions. Overcome objections and close sales.
Take applications, initiate file, and ensure that all documentation is provided for certification process including birth certificates, employment, pay, and bank account verifications. Expedite missing items as required. Ensure that applications and required documents are complete, verify that information provided is consistent with validated data, and that all elements are prepared in compliance with policy, statutory, and tax credit requirements. Enter all required information into computer system. Issue documentation for review by Lease Up Manager and subsequent approval by café and compliance.
Track and report daily leasing activity.
Collect rents, deposits and copies of insurance policies as required. Inspect assigned units with resident at move in and document requirements for repair. Issue keys and amenity passes, and explain requirements, rules, and regulations to new residents.
Provide resident services, respond to inquiries or concerns and enter work orders in computer system as appropriate. Maintain communications with maintenance and construction staffs to ensure that issues including warranty matters are appropriately and efficiently resolved. Follow up with residents to ensure that work orders were completed satisfactorily
Collect rent payments from residents. Ensure that amount paid is accurate. Issue late rent notices and contact residents personally to collect late rent payments. Hand deliver notices to residents regarding actions to be taken related to rules infractions or past due rents or fees.
Assist with first occupancy file corrections. Ensure that files are in compliance with requirements, that documentation is in order and that forms are complete and accurate. Ensure that information in file is consistent with computer record.
Assist to set up supplies and materials for operating office as directed.
Qualifications
Knowledge and Experience
Knowledge of general business, leasing, and property management routines.
Equivalent to high school plus some additional specialized training.
Minimum of 1 to 3 years of leasing, sales or customer service experience.
Ability to speak, read and write English for safety and productivity reasons.
Maintenance Manager
Concord Management, Ltd. job in Sarasota, FL
ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members. Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members. Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually. Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work. As a leader at the community, individuals in this position contribute to its success by ensuring the condition of amenities and apartment homes meets Concords high standards. This includes fully preparing apartment homes for new residents as well as maintaining the condition of occupied apartments. This opportunity is right for you if you are proficient in the following areas: painting, plumbing, electrical, appliance repair, carpentry, landscape quality control, and irrigation repairs. This candidate will maintain the community's curb appeal to provide an attractive environment. The Candidate must have the ability to transfer knowledge to others on the team. Candidates must have the desire and ability to address residents customer service needs through clear and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. Willingness and ability to learn industry leading technology to provide efficient and effective service is essential. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules to meet property demands. Position may require certifications in order to address HVAC and pool maintenance needs. Pay for this position is commensurate with experience of candidate. ESSENTIAL FUNCTIONS: Works from policies, standards, schedules, service requests, logs, contracts, warrantees, and instructions. Interviews, selects, recommends hire, trains, and supervises Maintenance Department staff. Provides for safety instruction, equipment, and devices and ensures that employees are aware of safety and quality standards. Provides operational training and technical direction and assists staff in the investigation and resolution of problems. Assigns and checks work. Evaluates performance and provides counseling and coaching to employees. Recommends, initiates and documents disciplinary measures as required. Monitors and records attendance and authorizes time cards. Initiates personnel actions, such as promotions, transfers, and terminations. Maintains harmonious employee/employer relations. Participates in annual planning, recommends maintenance budget levels and related capital equipment purchases, and responds to inquiries or provides documentation in response to related inquiries. Works with Community Director to select and negotiate with local vendors and contractors. Establishes maintenance and preventive maintenance schedules and routines in keeping with overall company policy to meet requirements of standards. Establishes and modifies priorities to suit changing conditions, and makes individual assignments based on the skill and availability of staff and monitors results. Tracks and determines the status of service requests in computer system and closes records for completed orders. Investigates and resolves issues where service orders are past due in computer system. Ensures that maintenance related documentation is current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire, compactor, and pool logs ensuring that records are current and meet requirements. Checks warranty information and ensures that repairs performed meet with warranty requirements. Contacts vendors as required to resolve outstanding issues. Monitors inventories of parts, supplies, and materials, places orders ensuring that inventories meet prescribed levels. Ensures that parts, materials and supplies are properly stored and that shop is maintained in safe and orderly condition. Monitors the effectiveness of move-in and move-out inspections and conducts and documents inspections and orients new residents to the operation of units in apartments and respond to questions, as required. Participates in and monitors maintenance activities involving response to service requests, painting or general maintenance of grounds, pool, amenities, club house and apartment homes, as well as apartment home housekeeping and preventive maintenance. Arranges for the movement and installation of equipment and furnishings within offices and common or amenity areas. Responds to reports of unusual or escalated repair or maintenance issues. Determines repair, material, and supply requirements and performs any range of repairs involving mechanical, electrical, plumbing or HVAC systems or units. Determines the need for outside contractors and negotiates and schedules related assignments, monitoring progress and results. Arranges for, implements and participates in any range of special projects to install or repair items to increase the aesthetics, safety, or quality of the property. Maintains property grounds and facilities and resolves safety hazards, property damage, or unsightly conditions. Reports unusual or serious problems to management. Prepares any range of periodic or special reports and data relating to maintenance activities and statistics. Available for on call duty, nights and weekend work.
Knowledge and Experience
* Use of mathematics together with the analytical use of complicated drawings, manuals, and schematics, and use various types of precision measuring instruments, such as gauges, meters, and electrical testers.
* High School Diploma or GED Equivalent required.
* Applied trades training on a particular or specialized occupation, requiring knowledge of mechanics, electrical systems, HVAC systems, and plumbing.
* Certified Pool Operator and Environmental Protection Agency certifications may be required in order to service pools and handle HVAC chemicals.
* Ability to speak, read and write English for safety and productivity reasons.
* Over five years required to be fully familiar with required techniques, equipment, systems, documentation, monitoring the work of others, and work routines.