Conduent jobs in Charlotte, NC - 21 jobs

Manages and administrates the Customer Service Staff within the Call Center. Manage, support, and ensure the highest level of customer service is an everyday practice within operations. While maintaining other managerial functions which includes but not limited to grief processing, client contacts, and customer/employee escalations. Responsibilities: * Management and development of staff in a call center environment. * Day to day operations of the call center. * Close cooperation with iQor's' customers in development and launch of new services and sales events * Delivers customer key performance targets * Reporting (internal/external). * Cost Management. * Revenue growth. * Project management. * Accounts management. * Comply and follow all procedures within the company security policy. * Performs other duties as assigned. Skills Requirements: * 5-8 years of experience * Fluency in English and local language required * Knowledge and understanding of consumer laws * Creative thinker, self-starter, requires little supervision * Marketing/sales experience * Project management training and experience * Good overall business acumen * Excellent people management and communication skills * Strong organizational skills, excellent attention to detail * Experience of computer technology and software preferred * Proficiency in use of personal computers, Microsoft Office products and e-mail skills required. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business or related field preferred. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business or related field preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Come join the Intuit Mid Market Sales Team as an Inside Sales Account Executive focused on Intuit's Big Bet to disrupt Mid Market. This role is designed for a hunter-oriented seller focused on outbound activity, pipeline generation, and closing opportunities across customer upgrades, upsell, and new business acquisition. While you will engage existing customers, the emphasis is on proactive selling rather than reactive account management. Mid-Market Sales is a multi-channel organization focused on building customer confidence by providing expertise in every interaction. In this role, you will drive revenue by identifying growth opportunities within the existing base while also sourcing and closing new opportunities through consistent outbound efforts. Key Attributes for Success + Hunter mindset with strong motivation for upsell, upgrade, and new business growth + Highly disciplined in daily outbound activity (calls, emails, social outreach) + Comfortable working in a metrics-driven, high-activity sales environment + Resilient, competitive, and persistent + Strong business acumen with the ability to quickly establish credibility + Growth mindset with openness to coaching and continuous improvement **Responsibilities** Responsibilities + Proactively hunt for revenue opportunities through outbound calling, email, and digital outreach + Drive customer upgrades, upsell, and new business through self-sourced prospecting efforts + Execute high-volume daily activity aligned to defined performance expectations + Self-generate meetings and opportunities by identifying and engaging decision-makers + Own the sales cycle from discovery through close + Conduct consultative discovery conversations to uncover customer needs and growth opportunities + Build, manage, and maintain a healthy pipeline of qualified opportunities + Maintain accurate CRM records, activity tracking, and forecasting + Partner with Marketing, Sales Operations, and Enablement to optimize outreach and conversion **Qualifications** + 3-5+ years of experience in inside sales, outbound sales, or hunter-focused B2B roles + Proven success in upsell, upgrade, and new business sales + Strong prospecting, discovery, and closing skills + Ability to manage high activity levels while maintaining quality conversations + Experience using CRM and sales engagement tools Success Measures + Consistent achievement of outbound activity targets + Pipeline generation from self-sourced opportunities + Revenue attainment from upgrades, upsell, and new business Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Specialist, Quality AssuranceYour potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working Onsite in Charlotte, NC, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in USA says it all!What You'll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the RoleHigh school diploma or equivalent6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can ExpectSupportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes. . . a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit ************ ttecjobs. com/en/us-employee-benefits for more information. Compensation: The anticipated range is $14 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Onsite Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Primary Location: US-NC-Charlotte

Leads and administrates the Customer Service Staff within the Business Unit. Supervises, support and ensure the highest level of customer service is an everyday practice within the department. While maintaining other supervisory functions which includes but not limited to grief processing, customer contacts, and customer/employee escalations. Responsibilities: * Provides staffing for the Customer Service function to meet customer's requirements. * Provides Customer Service team with good communications and keep them informed of changes within the company. * Provides CSA support by providing coverage during holidays, absenteeism, periods of high workload, etc. * Liaises with Business Managers to ensure CSA is giving support to customer. * Holds team meetings with clear objectives that each staff member is clear on. * Carries out yearly appraisals to each member of staff. * Provides management to work area by training and mentoring Team Leaders and providing advice with regards to achieving daily quality, production, and turn time goals. * Monitors trends in functional areas, reporting this information to management and customers, and initiating corrective actions as necessary. * Prepares daily, weekly, monthly and quarterly data as required. * Reviews employee attendance records. * Monitors and edits employee time system. * Monitors qualification of gain share financial incentive bonuses. * Provides advice to Team Leaders with regards to all unit employees adhering to company policy. * Studies new and current processes to ensure the most efficient and effective flow is in place * Complies and follows all procedures within the company security policy. * Performs other duties as assigned. Skills Requirements: * 3 or more years of experience in relevant field, including 2 or more years of in a lead role. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

User Experience Designer Department: Unassigned Department Location: Charlotte, NC START YOUR APPLICATION UX Designer Join the TaxSlayer family and help us shape the future of technology! At TaxSlayer, we create products that simplify lifehelping people spend less time on tasks they have to do and more time on what they love to do. Our team is passionate about excellence, whether were partnering with non-profits or building innovative solutions. Guided by our C.U.R.B. values Customer-obsessed, Unified, Responsible, and Boldwe strive to make a meaningful impact every day. About the Role Were seeking a talented and driven User Experience Designer to craft intuitive, engaging experiences across web, mobile, and multi-channel platforms. In this role, youll design solutions that address real user needs, balancing creativity with functionality and staying true to our brand voice and tone. Youll leverage a variety of UX tools and methodssuch as heuristic evaluations, sitemaps, user flows, interviews, wireframes, interactive prototypes, design specs, and experience briefsto bring ideas to life and tell compelling stories. Collaboration is key: youll work closely with UX leadership, product and project managers, business stakeholders, creative teams, and developers to deliver exceptional user experiences. Job Summary The User Experience Designer is responsible for creating intuitive, engaging, and consistent experiences across web, mobile, and cross-channel platforms. This role involves designing solutions that address user needs and business objectives through research, analysis, and creative problem-solving. The UX Designer will collaborate with product managers, developers, and other stakeholders to define requirements and deliver high-quality design artifacts, including user flows, wireframes, prototypes, and specifications. Core Responsibilities * Advocate for users by demonstrating empathy and understanding of their needs and goals. * Define user experience requirements aligned with business objectives in collaboration with product management, technology, and marketing teams. * Rapidly create prototypes, process flows, wireframes, and design specifications. * Collaborate with stakeholders to develop use cases documenting business rules and expected customer behaviors. * Conduct and analyze user research; incorporate consumer data and web analytics into design solutions. * Participate in project reviews and promote adherence to UX design standards. * Contribute to backlog grooming and agile processes. * Other duties as assigned. Key Outcomes * Delivery of user-centered designs that improve usability and customer satisfaction. * Positive feedback from usability testing and stakeholder reviews. * Timely completion of design deliverables aligned with project timelines. * Contribution to measurable improvements in product engagement and conversion rates. Required Qualifications Education & Experience: * Bachelors degree in Human-Computer Interaction, Cognitive Psychology, Industrial Design, or a related field preferred, OR equivalent UX certification (e.g., Nielsen Norman Group, General Assembly), or comparable practical experience. * Approximately 4 years of relevant design experience with a focus on software or equivalent combination of education and experience. Skills & Competencies: * Proficiency in wireframing and design tools (e.g., Sketch, Figma). * Strong understanding of User-Centered Design processes. * Excellent communication and ability to influence through research and design expertise. * Solid knowledge of: * Human-Computer Interaction principles * Responsive and adaptive design * Material Design and Apple/Android interface guidelines * Moderate understanding of HTML/CSS/JavaScript and mobile platforms (Android & iOS). * Portfolio showcasing recent UX work. Physical & Work Environment Requirements * This is a hybrid (Augusta, GA or Charlotte, NC) or remote role. * Work is performed in a standard office environment with minimal physical demands. * Must be able to work at a computer for extended periods. Apply today and dont forget to opt in for text updates from our recruiting team! What we offer: At TaxSlayer we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program. * We offer flexible remote and/or hybrid work options when possible, depending on the role. * Exempt Salaried employees receive a generous PTO bank, in addition to Paid Holidays. * Insurance: Medical, Dental, and Vision insurance. Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. * 401K with 150% match on up to 3% contribution * Performance-based bonus and salary review process * Other offerings: Wellness Program, Life Insurance for employee, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Education Assistance, company-paid parking, on-site fitness facility, company store, and unlimited free coffee. Please note: As a federal contractor, we are responsible to ensure our employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise. Equal Opportunity Employer TaxSlayer is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law START YOUR APPLICATION

Licensed Property & Casualty Insurance AgentYour potential has a place here with TTEC's award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working onsite in Charlotte, NC, you'll be a part of bringing humanity to business. #experience TTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!What You'll be DoingDo you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Some upselling of products or services to existing customers may be required What You Bring to the RoleActive Property and Casualty License6 months or more of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Integrity to follow guidelines on maintaining members' privacy Computer experience What You Can ExpectContinuing education paid for by TTECSupportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Base pay of $21. 50 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************ ttecjobs. com/en/us-employee-benefits for more information. A Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-NC-CharlotteJob: _Customer Care Representative

We are seeking an experienced Senior Security Engineer to join our Security Event Analysis Team (SEAT) within the broader Security Incident Response Team (SIRT), to help our organization respond to cyber-attacks. The ideal candidate will have a deep understanding of the security incident response and incident management process, attacker kill chains / methodologies, be able to respond quickly to attacks, restore services, and forensically investigate the root cause. As a member of our SIRT, you will closely collaborate with other engineers to design and implement solutions, improve incident response readiness, and provide guidance and training to external teams. **Responsibilities** + Oversee and promptly respond to escalated security events or investigations, and activate the Security Incident Response Plan as required. + Provide on-call support for critical severity issues, manage communications, and report incident status to the appropriate stakeholders. + Lead forensic analysis and conduct investigations to ascertain the root cause, scope, and impact of security incidents. + Develop, maintain, and improve incident response plans, procedures, and playbooks to ensure swift action and regulatory compliance. + Present guidance and training on security best practices and incident response to organizational partners, while ensuring alignment with business objectives and compliance requirements. + Mentor and train incident responders on incident handling techniques, forensic analysis, and cloud security forensics and best practices. + Collaborate with Compliance, Legal, and Risk teams to integrate incident response operations with business and regulatory needs. + Assess vulnerabilities, propose remediation strategies, and keep up-to-date on current and emerging security trends, threats, and countermeasures. _Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:_ _Southern California_ _$146,000-$197,500_ _This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* )._ Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. **Qualifications** + A Bachelor's degree or higher in Technology, Computer Science, Cybersecurity, or a related field is preferred. + Possession of industry-recognized professional level certifications such as AWS Security Specialty, GCIH, GCFA, GFCE, CISSP is advantageous. + 3-5 years of experience in a dedicated cybersecurity role, with a strong emphasis on digital forensics and incident response. + 1-3 years experience using scripting languages such as bash, powershell, and python. + Experience performing analysis and detection engineering using Endpoint Detection and Response or Cloud Security Posture Management tools such as CrowdStrike Falcon, SentinelOne, and Wiz + Comprehensive understanding of cybersecurity and networking principles, including protocols, ports, and frameworks such as OWASP, MITRE ATT&CK, NIST, and CIS. + Experience using and defending Public Cloud services such as AWS, Azure, and GCP. (IAM, CI/CD Pipelines, Network Security, DLP) + Deep understanding of Security Information, and Event Management (SIEM) solutions such as Splunk, LogScale. + Strong analytical and problem-solving abilities, with a focus on identifying root causes and assessing risk exposure. + Exceptional communication skills, both verbal and written, capable of explaining technical details to non-technical audiences and fostering strong stakeholder relationships. + Self-motivated with the ability to work autonomously, managing tasks effectively and seeking assistance when necessary. + Proficient in working under pressure in a dynamic environment, prioritizing tasks to meet tight deadlines while maintaining procedural discipline. + Profound knowledge of digital forensics technologies and methodologies, as well as expertise in the Security Incident Response Lifecycle according to frameworks like NIST or SANS. + Adaptable and proactive attitude, willing to take on various responsibilities and eager to continuously learn and upgrade skills. + Proficient understanding of AI technologies and their application in enhancing security operations, threat detection, and incident response. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Southern California $ 155,500- 210,500 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. Job Description Your Career As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform. You will play a key role in defining technical solutions that secure a customer's key business imperatives. You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer's cybersecurity partner of choice. Your Impact * Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area * Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership * As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs. * Lead and support customer demonstrations that showcase our unique value proposition * Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities * Drive high technical validation and PoV win rates within your assigned specialization area * Responsible for discussing and highlighting product alignment with customer requirements and differentiation * Architect solutions that will help our customers strengthen and simplify their security posture * Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions * Help our customers build and develop further their services around Cortex solutions * Lead conversations about industry trends and emerging changes to the security landscape * Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative * Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions * Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers Qualifications Your Experience * 3+ years experience in Security Operations or pre-sales/sales engineering within SIEM, SOAR, SOC, and/or XDR/EDR environments or graduate of Palo Alto Networks Academy Program * IBM QRadar design, deployment, and/or pre-sales experience highly desirable * Experience in working with customers, demonstrating problem-solving skills and a can-do attitude * Solid understanding of Security Operations Center processes * Knowledge of SIEM and/or SOAR solutions * Scripting experience is a plus - Python preferred * This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position. * Proficient in English Additional Information The Team Our Domain Consultant team members work hand-in-hand with organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to security. You are empowered with unmatched systems and tools and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers' cybersecurity partner of choice, protecting their digital way of life. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $173,000 - $259,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

The Manager of Governance, Risk, and Compliance (GRC) will lead governance, risk, and compliance initiatives across the insurance software business unit, ensuring alignment with corporate cybersecurity standards, regulatory frameworks, and customer contractual obligations. This role bridges enterprise cybersecurity policy and SaaS-specific operations, overseeing risk management, control assurance, and audit readiness activities. The ideal candidate will have strong experience in commercial cloud security, risk assessment, and compliance (i.e., SOC 1 & 2, NIST, GDPR, ISO 27001 etc.), and will collaborate with product, engineering, and operations teams to embed security governance and compliance into the software development and service delivery lifecycle. Required Qualifications and Experience: Education: Bachelor's degree in Cybersecurity, Information Systems, Computer Science, or related field. Experience: 7+ years of progressive experience in cybersecurity and information technology, with a minimum of 3 years focused on GRC functions Experience managing risk and compliance for commercial cloud-hosted environments (AWS, Azure, Google) Hands-on experience with compliance frameworks such as: SSAE 18 (SOC 1 & 2), ISO 27001/27701, NIST 800-53, NIST CSF, CIS Familiar with GDPR, CCPA and/or other data protection regulations Proven ability to manage audits, compliance assessments, and evidence collection in a fast-paced environment Strong understanding of DevSecOps, CI/CD pipelines, and shared responsibility models for software application security Demonstrated experience with risk management tools (e.g., Archer, ServiceNow GRC, OneTrust, LogicGate, etc.) Excellent communication and stakeholder management skills across technical and executive audiences Preferred: CISM, CISA, CISSP, GSLC, or equivalent Master's degree or equivalent work experience. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

**Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Mainframe Communication Server Analyst **About your role:** In this role you will be responsible for the installation, configuration, maintenance, and administration of TCP/IP, VTAM Unix System Services and portions of z/OS. You will also participate in Disaster Recovery exercises, support governance requirements and audits and work with capacity and performance teams in proactively addressing potential performance issues impacting service levels. **What you'll do:** + Install and maintain Connect:Direct (NDM), MSM and InterTest Batch utilizing SMP/E + Design and develop utilities (REXX) to streamline processes + Support a redundant TCPIP network for a Parallel Sysplex by making use of Dynamic VIPA and Sysplex Distributor and HiperSockets + Support non-shared USS file system in a Shared File system accessible by all LPARs within a Sysplex + Support and diagnose AT-TLS configurations + Troubleshoot started task abends utilizing IPCS + Apply Ciphers and license certificates + Resolving network connection issues utilizing packet traces **Experience you'll need to have:** + 7+ years of experience with the z/OS mainframe communications experience + 7+ years of experience with TCP/IP, DNS, DHCP, and possess a deep understanding of core networking protocols as well has hands on Cisco routers and switches + 7+ years of experience configuring and managing secure data transmissions with firewalls and VPNs + 7+ years of experience with JCL, UNIX Shell, IBM system utilities, and network monitoring tools + Bachelor's degree in a related field or an equivalent combination of education, military, and work experience **Experience that would be great to have:** + Cloud networking familiarity with hybrid cloud environments and Z integration + Experience in the financial services industry or other highly regulated industries **How you'll work:** + This role requires being on-call during non-standard and/or overnight hours on a rotational basis + This role requires use of a computer and audio equipment + Must meet requirements to obtain & maintain 2C & 6C GOVT Clearance / Certifications **\#zOS** **\#IBM** **\#WeAreMainframe** **\#SystemsProgramming** **\#L1-CD1** **\#VTAM** **\#MainframeExperts** **Salary Range** $110,000.00 - $186,000.00 _These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ._ It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion. Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **Our commitment to Equal Opportunity:** Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact ******************* . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. **Note to agencies:** Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

We are searching for a polite, professional Customer Support Call Center Representatives to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Support Call Center Representatives may handle a high volume of inbound calls and should seek to create a positive experience for each caller. You will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. Onboarding Date: January 14, 2026 Training Starts: January 18, 2026 Training Schedule: Sunday-Thursday, 1pm-10pm Production Schedule After Training: Sunday-Thursday or Tuesday-Saturday 3pm-12 midnight Training Pay Rate: $18.00 per hour Production Pay Rate: $18 + ($2 shift differential once in production) = $20 per hour THIS IS A WORK ONSITE POSITION ALL INTERVIEWS CONDUCTED IN OUR ONSITE CENTER Responsibilities: * Handles General Customer Care Calls, and Business Services Accounts Calls. * Upgrade services. * Process account payments. * Assist customers with technical mobile issues. * Answer inbound calls and greet customers with energy and enthusiasm. * Place outbound calls and communicate with energy and enthusiasm to customers. * Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. * Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. * Meet department productivity and quality standards. * Strive for first call resolution and take true ownership of customer needs and issues. * Communicate and follow instructions for one call customer resolution. * Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. * Take an active role in educating customers about our clients products and services. Skills Requirements: * 1+ years of customer service experience preferred. * Call center experience preferred. * Must have some technical support experience * Must have ability to work independently and in a team environment. * Problem solving skills. * Ability to maintain accuracy and production standards. * Physical attendance is key to success and necessary to meet objectives. * You have the flexibility to work any shift, including nights and especially weekends. US Citizenship Required Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Insurance Agent TraineeYour potential has a place here with TTEC. 's award-winning employment experience. Are you ready to move beyond part-time work in retail, fast food, or customer service? TTEC's award-winning pre-employment experience in Charlotte, NC, offers a pathway to a full-time, professional career as a Licensed Property and Casualty Insurance Agent. #experience TTECBefore joining, this 7-week program (4 weeks of self study), candidates will complete assessments and other pre-qualifiers to ensure eligibility for this career upgrade. TTEC pays for your program, training, and licensing fees, so you can focus on building your future. At the end of the course and passing the state-required licensing exam, you'll be prepared for a stable, high-demand industry with real growth opportunities. A Typical DayOnce you become a Licensed Insurance Agent, you'll:Answer incoming communications from customers Conduct research to resolve customer issues Upsell products or services to existing customers as needed What You Bring to the RoleAptitude, self-discipline, and tenacity to learn and pass the state licensing exam At least 6 months of customer service or sales experience Integrity to follow guidelines on maintaining client privacy Strong customer service orientation High school diploma or equivalent Strong computer navigation skills and experience Willingness to complete assessments and pre-qualifiers for program eligibility What You Can ExpectSupportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values FREE licensing course and all state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer Once you are licensed, base pay of $21. 50 per hour and performance-based bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************ ttecjobs. com/en/us-employee-benefits for more information. A Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-NC-CharlotteJob: _Customer Care Representative

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. Job Description Your Career As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform. You will play a key role in defining technical solutions that secure a customer's key business imperatives. You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer's cybersecurity partner of choice. Your Impact * Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area * Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership * As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs. * Lead and support customer demonstrations that showcase our unique value proposition * Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities * Drive high technical validation and PoV win rates within your assigned specialization area * Responsible for discussing and highlighting product alignment with customer requirements and differentiation * Architect solutions that will help our customers strengthen and simplify their security posture * Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions * Help our customers build and develop further their services around Cortex solutions * Lead conversations about industry trends and emerging changes to the security landscape * Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative * Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions * Initiate projects to improve individual team's performance * Implement organizational policies & help others adopt * Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers Qualifications Your Experience * 6+ years experience in Security Operations or pre-sales/sales engineering within SIEM, SOAR, SOC, and/or XDR/EDR environments * IBM QRadar design, deployment, and/or pre-sales experience highly desirable * Experience in working with customers, demonstrating problem-solving skills and a can-do attitude * Solid understanding of Security Operations Center processes * Advanced knowledge of SIEM and/or SOAR solutions * Scripting experience is a plus - Python preferred * This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position. * Proficient in English Additional Information The Team Our Domain Consultant team members work hand-in-hand with organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to security. You are empowered with unmatched systems and tools and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers' cybersecurity partner of choice, protecting their digital way of life. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

The Manager of Governance, Risk, and Compliance (GRC) will lead governance, risk, and compliance initiatives across the insurance software business unit, ensuring alignment with corporate cybersecurity standards, regulatory frameworks, and customer contractual obligations. This role bridges enterprise cybersecurity policy and SaaS-specific operations, overseeing risk management, control assurance, and audit readiness activities. The ideal candidate will have strong experience in commercial cloud security, risk assessment, and compliance (i.e., SOC 1 & 2, NIST, GDPR, ISO 27001 etc.), and will collaborate with product, engineering, and operations teams to embed security governance and compliance into the software development and service delivery lifecycle. **Required Qualifications and Experience:** **Education:** + Bachelor's degree in Cybersecurity, Information Systems, Computer Science, or related field. **Experience:** + 7+ years of progressive experience in cybersecurity and information technology, with a minimum of 3 years focused on GRC functions + Experience managing risk and compliance for commercial cloud-hosted environments (AWS, Azure, Google) + Hands-on experience with compliance frameworks such as: SSAE 18 (SOC 1 & 2), ISO 27001/27701, NIST 800-53, NIST CSF, CIS + Familiar with GDPR, CCPA and/or other data protection regulations + Proven ability to manage audits, compliance assessments, and evidence collection in a fast-paced environment + Strong understanding of DevSecOps, CI/CD pipelines, and shared responsibility models for software application security + Demonstrated experience with risk management tools (e.g., Archer, ServiceNow GRC, OneTrust, LogicGate, etc.) + Excellent communication and stakeholder management skills across technical and executive audiences **Preferred:** + CISM, CISA, CISSP, GSLC, or equivalent + Master's degree or equivalent work experience. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. **If you are an applicant from the United States, Guam, or Puerto Rico** DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link (****************************************************************************************************** **Disability Accommodations** If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (*****************) . Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

We are seeking a talented Detection Engineer to join our Security Incident Response Team (SIRT) and help us protect our organization from cyber threats. The ideal candidate will have a deep understanding of security detection techniques and be able to design, implement, and maintain detection controls that detect and respond to security incidents. As a member of our SIRT, you will work closely with other engineers to identify and mitigate threats, shape detection strategy, and provide guidance on the design and implementation of security controls. **Responsibilities** + Develop and maintain detection controls to monitor and detect security events that threaten the confidentiality, integrity, and availability of our organization's data and systems + Analyze telemetry data from diverse sources to detect known and unknown security incidents using various security tools, such as SIEM (Splunk), EDR (Crowdstrike Falcon), CSPM (Wiz) and network traffic analysis + Engage with threat hunting, event analysis and incident response squads to identify threats and vulnerabilities seen internally + Build and implement security automation workflows using SOAR tools to streamline and enhance SIRT analysis and incident resolution. + Proactively research, identify, and understand the latest security threats and emerging trends, including their potential impact on our organization + Collaborate with other engineers to design, implement, and maintain security controls based on security standards, best practices, policies, and regulatory requirements + Provide guidance to enhance the creation, documentation, implementation, and adherence of security policies and procedures + Participate in security incident response activities and help develop mitigation and remediation strategies + Communicate security results and findings to technical audiences and management stakeholders through detailed analysis, briefings, and reports _Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:_ Bay Area California $206,000 - $278,500 San Diego Area California $187,000 - $252,500 _This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************** _)._ _Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender._ **Qualifications** + BS/MS in Computer Science or related field or equivalent relevant experience. Experience in Cybersecurity and/or Identity and Access Management is strongly desired. + 7+ years of professional experience on/leading policy or analytics teams in a compliance, security, risk, or financial fraud environment + Developer experience in Python or comparable language preferred + Expert in producing user-friendly data visualizations and adept at communicating with data + Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes + Ability to understand and demonstrate empathy for opposing points of view on highly complex issues + Excellent written and verbal communication skills; ability to succinctly communicate technical and business requirements, business cases and other findings across organizational levels + Proven ability to use productivity/collaboration tools such as MS Office, Google Suite, and Slack If you have a passion for cybersecurity and a proven track record in security detection and incident response, we invite you to apply for this role. Join our SIRT team and help us protect our organization and customers from cyber threats. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California $ 206,000- 278,500 Southern California $ 187,000- 252,500 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Quality Assurance SpecialistYour potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Charlotte, NC, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in United States says it all! What You'll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the RoleHigh school diploma or equivalent6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can ExpectSupportive of your career and professional development An inclusive culture and community minded organization where giving back is encourage A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes. . . a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit ************ ttecjobs. com/en/us-employee-benefits for more information. Use if Non US based role: Visit ******************* ttec. com/ for more information. The anticipated range is $14 hourly. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-NC-Concord

**Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Mainframe Communication Server Analyst **About your role:** In this role you will be responsible for the installation, configuration, maintenance, and administration of TCP/IP, VTAM Unix System Services and portions of z/OS. You will also participate in Disaster Recovery exercises, support governance requirements and audits and work with capacity and performance teams in proactively addressing potential performance issues impacting service levels. **What you'll do:** + Install and maintain Connect:Direct (NDM), MSM and InterTest Batch utilizing SMP/E + Design and develop utilities (REXX) to streamline processes + Support a redundant TCPIP network for a Parallel Sysplex by making use of Dynamic VIPA and Sysplex Distributor and HiperSockets + Support non-shared USS file system in a Shared File system accessible by all LPARs within a Sysplex + Support and diagnose AT-TLS configurations + Troubleshoot started task abends utilizing IPCS + Apply Ciphers and license certificates + Resolving network connection issues utilizing packet traces **Experience you'll need to have:** + 7+ years of experience with the z/OS mainframe communications experience + 7+ years of experience with TCP/IP, DNS, DHCP, and possess a deep understanding of core networking protocols as well has hands on Cisco routers and switches + 7+ years of experience configuring and managing secure data transmissions with firewalls and VPNs + 7+ years of experience with JCL, UNIX Shell, IBM system utilities, and network monitoring tools + Bachelor's degree in a related field or an equivalent combination of education, military, and work experience **Experience that would be great to have:** + Cloud networking familiarity with hybrid cloud environments and Z integration + Experience in the financial services industry or other highly regulated industries **How you'll work:** + This role requires being on-call during non-standard and/or overnight hours on a rotational basis + This role requires use of a computer and audio equipment + Must meet requirements to obtain & maintain 2C & 6C GOVT Clearance / Certifications **\#zOS** **\#IBM** **\#WeAreMainframe** **\#SystemsProgramming** **\#L1-CD1** **\#VTAM** **\#MainframeExperts** **Salary Range** $110,000.00 - $186,000.00 _These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ._ It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion. Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **Our commitment to Equal Opportunity:** Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact ******************* . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. **Note to agencies:** Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform. You will play a key role in defining technical solutions that secure a customer's key business imperatives. You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer's cybersecurity partner of choice. Your Impact * Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area * Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership * As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs. * Lead and support customer demonstrations that showcase our unique value proposition * Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities * Drive high technical validation and PoV win rates within your assigned specialization area * Responsible for discussing and highlighting product alignment with customer requirements and differentiation * Architect solutions that will help our customers strengthen and simplify their security posture * Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions * Help our customers build and develop further their services around Cortex solutions * Lead conversations about industry trends and emerging changes to the security landscape * Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative * Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions * Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers Qualifications Your Experience * 3+ years experience in Security Operations or pre-sales/sales engineering within SIEM, SOAR, SOC, and/or XDR/EDR environments or graduate of Palo Alto Networks Academy Program * IBM QRadar design, deployment, and/or pre-sales experience highly desirable * Experience in working with customers, demonstrating problem-solving skills and a can-do attitude * Solid understanding of Security Operations Center processes * Knowledge of SIEM and/or SOAR solutions * Scripting experience is a plus - Python preferred * This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position. * Proficient in English Additional Information The Team Our Domain Consultant team members work hand-in-hand with organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to security. You are empowered with unmatched systems and tools and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers' cybersecurity partner of choice, protecting their digital way of life. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Charlotte, NC, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in United States says it all! What You'll be Doing Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role High school diploma or equivalent 6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encourage A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role\: Visit https\://**************************************** for more information. Use if Non US based role\: Visit https\://mybenefits.ttec.com/ for more information. The anticipated range is $14 hourly. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.