Customer Service Representative jobs at Conduent - 22 jobs

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$18.00/ Hourly** **Paid Training** **Start Date January 20th, 2026** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $18.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

**Functional Responsibilities** + Follows procedures to process new business application transactions. Corresponds with agents, internal wholesalers, and other departments regarding pending cases. + Responsible for the accurate handling and timely execution of New Business Applications. + Must provide an elite customer services experience. + Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience. + Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and DXC/Brighthouse guidelines. + Report any potential fraudulent, money laundering, or unethical requests that have been reviewed. + Performs other related duties as assigned or required **Mandatory Qualifications** + High school diploma or G.E.D. + Previous experience in the Life Insurance and Annuities industries is required + Strong communication skills + Ability to work independently + Ability to follow oral and written directions + Great customer service skills, documenting, typing skills are required + This is not a call center position, however the skills involved in the life insurance cycle and policy processing environments are ideal for this position **Work Environment:** + Home office environment. We will provide the equipment + Preferred schedule: M-F; 8am to 5pm EST + This position is fully remote only within the United States only + All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. **If you are an applicant from the United States, Guam, or Puerto Rico** DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link (****************************************************************************************************** **Disability Accommodations** If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (*****************) . Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

Bilingual Customer Service Representative - Spanish English - Remote in New YorkYour potential has a place here with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working remotely in New York State, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role At least 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience High speed internet connection (>25mbps). A hardwired connection to your home router is recommended. What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $19.92 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************************************************ for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.Primary Location: US-New YorkJob: _Customer Care Representative

Bilingual Customer Service Representative - Spanish-English - Remote USAYour potential has a place here with TTEC's award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you'll be a part of bringing humanity to business. #experience TTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D. C. will be considered only based on special business need. What You'll be DoingDo you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role6 months or more of customer services experience High school diploma or equivalent Great written and verbal communication skills in Spanish-EnglishComputer experience High speed internet (>15 mbps) What You Can ExpectSupportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Base wage starting at $13. 50 to $17. 25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************ ttecjobs. com/en/us-employee-benefits for more information. A Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-TX-AustinJob: _Customer Care Representative

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice! Why Startek? We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement! As an employee you will receive; Paid training and continuous development Promotion opportunities (Startek makes every effort to promote from within) Medical, Dental and Vision benefits after 60 days of successful employment 401K and Stock plan participation We also have employee perks and discounts with both national programs and community engagement programs What Can You Expect After You Apply? Our team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family. Please note that due to our contractual obligations - All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team. We have a diverse set of full time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today! Startek is an Equal Opportunity Employer Job Requirements: 18 years of age or older High School Diploma or GED Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections. Excellent Communications skills Desire to actively engage and listen to your customers. Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution. Ability to learn new concepts quickly and efficiently and apply those learnings in real-time. Equipment Requirements: OS: Windows 11 CPU: 2-core @ 2.00GHz (base clock speed, not turbo/"up to" frequency) RAM: 8GB Hard Drive Free Space: 5GB Internet Speeds: 20 Mbps down/10 Mbps up (note: the PC must also be connected via an Ethernet cable to your modem or router) Webcam USB Headset Second Monitor

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice! Why Startek? We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement! As an employee you will receive; Paid training and continuous development Promotion opportunities (Startek makes every effort to promote from within) Medical, Dental and Vision benefits after 60 days of successful employment 401K and Stock plan participation Paid time off to enjoy time with friends and family. We also have employee perks and discounts with both national programs and community engagement programs What Can You Expect After You Apply? Our team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family. Please note that due to our contractual obligations - All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team. We have a diverse set of full time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today! Startek is an Equal Opportunity Employer Job Requirements: 18 years of age or older High School Diploma or GED Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections. Excellent Communications skills Desire to actively engage and listen to your customers. Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution. Ability to learn new concepts quickly and efficiently and apply those learnings in real-time. Must live within the state of West Virginia, US Bring Your Own Device Equipment Requirements (if applicable): OS: Windows 11 CPU: 2-core @ 2.00GHz (base clock speed, not turbo/"up to" frequency) RAM: 8GB Hard Drive Free Space: 5GB High Speed Internet: speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, VPNs, and wifi internet connections are not supported connection types for this role. Webcam USB Headset Second Monitor

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Must include a resume when applying This position is remote - individual should reside in Kansas Customer Experience Associate - Medicaid Hours of Operation: 8 am - 7 pm CST (8- hours shifts) Possible shifts - will be determined based on business needs Shifts - 8:00am - 4:30pm 8:30am - 5:00pm 9:00am - 5:30pm 10:30am - 7:00pm Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training Class Starts: Early April - No time off during training period Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download Wage: * Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. * Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: * Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures * Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs * Responds to calls courteously, accurately, and concisely * Provides a high-quality customer service and focuses on the accuracy of information provided * Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided * Use standard technology: telephones, e-mail, and web browsers * Maintain with up-to-date knowledge of regulations, policies, and guidelines * Complete all assigned training as necessary Minimum Qualifications/Experience * High School diploma or GED equivalent; post-secondary education preferred * Minimum of six (6) months' experience in customer service Preferred Skills or Knowledge: * Minimum of six (6) months' experience in Family Medical Medicaid eligibility * Knowledge of Medicaid and managed care programs * Bilingual Spanish/English with the ability to speak and read both languages fluently. * Strong computer skills with the ability to maneuver in complex software systems * MS Office, Outlook, and Internet usage experience * Active listening skills * Customer orientated * Ability to adapt/respond to different types of characters * Able to multi-task, prioritize, and manage time effectively * Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation * Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately * Willingness to work part of a team * Maintain the integrity and confidentiality of all records and communications * All other duties as assigned. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.

Must include a resume when applying is remote - individual should reside in Kansas Customer Experience Associate - Medicaid Hours of Operation: 8 am - 7 pm CST (8- hours shifts) Possible shifts - will be determined based on business needs Shifts - 8:00am - 4:30pm 8:30am - 5:00pm 9:00am - 5:30pm 10:30am - 7:00pm Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training Class Starts: Early April - No time off during training period Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download Wage: Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs Responds to calls courteously, accurately, and concisely Provides a high-quality customer service and focuses on the accuracy of information provided Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided Use standard technology: telephones, e-mail, and web browsers Maintain with up-to-date knowledge of regulations, policies, and guidelines Complete all assigned training as necessary Minimum Qualifications/Experience High School diploma or GED equivalent; post-secondary education preferred Minimum of six (6) months' experience in customer service Preferred Skills or Knowledge: Minimum of six (6) months' experience in Family Medical Medicaid eligibility Knowledge of Medicaid and managed care programs Bilingual Spanish/English with the ability to speak and read both languages fluently. Strong computer skills with the ability to maneuver in complex software systems MS Office, Outlook, and Internet usage experience Active listening skills Customer orientated Ability to adapt/respond to different types of characters Able to multi-task, prioritize, and manage time effectively Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately Willingness to work part of a team Maintain the integrity and confidentiality of all records and communications All other duties as assigned. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Must include a resume when applying** **_This position is remote - individual should reside in Kansas_** **_Customer Experience Associate - Medicaid_** **_Hours of Operation: 8 am - 7 pm CST (8- hours shifts)_** Possible shifts - will be determined based on business needs Shifts - 8:00am - 4:30pm 8:30am - 5:00pm 9:00am - 5:30pm 10:30am - 7:00pm **_Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long._** **_Training will be done remotely via video. Must have camera on during training_** **_Class Starts: Early April - No time off during training period_** Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download **Wage:** + Customer Experience Associate III $16.25/hr, **which may be below your state's minimum wage. Please take this into consideration when applying.** + Customer Experience Associate III Bilingual - $16.75/hr, **which may be below your state's minimum wage. Please take this into consideration when applying.** Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. **Job Description:** As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems **Essential duties may include, but are not limited to:** + Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures + Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs + Responds to calls courteously, accurately, and concisely + Provides a high-quality customer service and focuses on the accuracy of information provided + Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided + Use standard technology: telephones, e-mail, and web browsers + Maintain with up-to-date knowledge of regulations, policies, and guidelines + Complete all assigned training as necessary **Minimum Qualifications/Experience** + High School diploma or GED equivalent; post-secondary education preferred + Minimum of six (6) months' experience in customer service **Preferred Skills or Knowledge:** + Minimum of six (6) months' experience in Family Medical Medicaid eligibility + Knowledge of Medicaid and managed care programs + Bilingual Spanish/English with the ability to speak and read both languages fluently. + Strong computer skills with the ability to maneuver in complex software systems + MS Office, Outlook, and Internet usage experience + Active listening skills + Customer orientated + Ability to adapt/respond to different types of characters + Able to multi-task, prioritize, and manage time effectively + Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation + Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately + Willingness to work part of a team + Maintain the integrity and confidentiality of all records and communications + All other duties as assigned. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$18.00/ Hourly** **Paid Training** **Start Date January 20th, 2026** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $18.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote Customer Service Representative** $14.00 HR **_We are currently NOT hiring in the following geographies, including but not limited to:_** **AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.** Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$14/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day. **What We Offer:** + **Work From Home** + **Full Time Employment** (40 hours/week) + Must have flexibility to work any of our 8-hour shift schedules during our business hours. + **Business Hours:** Monday - Sunday, 24/7 + **Competitive Pay:** $14.00 starting on day one + Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. + **Shift differential:** $1.50 per hour for hours between 6PM- 6AM + **Weekend Shift Differential:** $1.00 per hour (Sat and Sun, 6am-6pm) + **Incentive Plan:** Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). + **Career Growth:** Opportunities to advance your career in a supportive, innovative environment. + **Benefits:** Comprehensive benefit options and a great work environment that values your success. **What You'll Do:** + Efficiently manage a high volume of inbound calls in a fast-paced environment. + Listen actively to understand customer needs and offer clear, accurate information. + Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. + Assist cardholders with inquiries regarding transactions and account statuses. + Process transactions efficiently via web-based applications and handle research requests with precision. + Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. + Maintain in-depth knowledge of company and client programs, policies, and technology. + Support team operations during peak times or absences to help maintain seamless service. **What We're Looking For:** + A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. + An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. + A calm and composed professional who can navigate challenging conversations with empathy and efficiency. + A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. + A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. + A focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications:** + Must be at least 18 years old and possess a High School Diploma or equivalent. + Must have 6 months of Customer Service, Call Center or Dispatch experience. + Complete a background check, credit check, and security fingerprinting. + Compliance with camera requirements for meetings and training. + **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs. + **Work Area:** Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. + **Equipment:** The company will provide all necessary computer equipment + **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 50 Mbps download** . + Working knowledge of computers and Windows applications. **Preferred Qualifications** : + 1+ years of previous call center experience \#Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: * Work From Home * Full Time Employment (40 hours/week) * Must have flexibility to work any of our 8-hour shift schedules during our business hours. * Business Hours: Monday - Sunday, 24/7 * Competitive Pay: $14.00 starting on day one * Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. * Shift differential: $1.50 per hour for hours between 6PM- 6AM * Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm) * Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). * Career Growth: Opportunities to advance your career in a supportive, innovative environment. * Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: * Efficiently manage a high volume of inbound calls in a fast-paced environment. * Listen actively to understand customer needs and offer clear, accurate information. * Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. * Assist cardholders with inquiries regarding transactions and account statuses. * Process transactions efficiently via web-based applications and handle research requests with precision. * Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. * Maintain in-depth knowledge of company and client programs, policies, and technology. * Support team operations during peak times or absences to help maintain seamless service. What We're Looking For: * A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. * An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. * A calm and composed professional who can navigate challenging conversations with empathy and efficiency. * A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. * A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. * A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: * Must be at least 18 years old and possess a High School Diploma or equivalent. * Must have 6 months of Customer Service, Call Center or Dispatch experience. * Complete a background check, credit check, and security fingerprinting. * Compliance with camera requirements for meetings and training. * Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. * Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * Equipment: The company will provide all necessary computer equipment * Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. * Working knowledge of computers and Windows applications. Preferred Qualifications: * 1+ years of previous call center experience #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Customer Service Representative** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $16.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background and drug screening required. _Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time_ _We are currently NOT hiring in the following geographies, including but not limited to:_ _States: AK, CA, HI, MA, IL, MT & NY_ _Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC_ Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice! Why Startek? We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement! As an employee you will receive; Paid training and continuous development Promotion opportunities (Startek makes every effort to promote from within) Medical, Dental and Vision benefits after 60 days of successful employment 401K and Stock plan participation Paid time off to enjoy time with friends and family. We also have employee perks and discounts with both national programs and community engagement programs What Can You Expect After You Apply? Our team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family. Please note that due to our contractual obligations - All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team. We have a diverse set of full time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today! Startek is an Equal Opportunity Employer Job Requirements 18 years of age or older High School Diploma or GED Open availability, including 2nd or 3rd shifts schedules. Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections. Excellent Communications skills Desire to actively engage and listen to your customers. Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution. Ability to learn new concepts quickly and efficiently and apply those learnings in real-time.

**Remote Customer Service Representative** $14.00 HR **We are currently NOT hiring in the following geographies, including but not limited to:** **AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.** Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$14/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day. **What We Offer:** + **Work From Home** + **Full Time Employment** (40 hours/week) + Must have flexibility to work any of our 8-hour shift schedules during our business hours. + **Business Hours:** Monday - Sunday, 24/7 + **Competitive Pay:** $14.00 starting on day one + Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. + We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. + **Shift differential:** $1.50 per hour for hours between 6PM- 6AM + **Weekend Shift Differential:** $1.00 per hour (Sat and Sun, 6am-6pm) + **Incentive Plan:** Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). + **Career Growth:** Opportunities to advance your career in a supportive, innovative environment. + **Benefits:** Comprehensive benefit options and a great work environment that values your success. **What You'll Do:** + Efficiently manage a high volume of inbound calls in a fast-paced environment. + Listen actively to understand customer needs and offer clear, accurate information. + Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. + Assist cardholders with inquiries regarding transactions and account statuses. + Process transactions efficiently via web-based applications and handle research requests with precision. + Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. + Maintain in-depth knowledge of company and client programs, policies, and technology. + Support team operations during peak times or absences to help maintain seamless service. **What We're Looking For:** + A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. + An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. + A calm and composed professional who can navigate challenging conversations with empathy and efficiency. + A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. + A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. + A focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications:** + Must be at least 18 years old and possess a High School Diploma or equivalent. + Must have 6 months of Customer Service, Call Center or Dispatch experience. + Complete a background check, credit check, and security fingerprinting. + Compliance with camera requirements for meetings and training. + **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs. + **Work Area:** Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. + **Equipment:** The company will provide all necessary computer equipment + **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 50 Mbps download** . + Working knowledge of computers and Windows applications. **Preferred Qualifications** : + 1+ years of previous call center experience \#Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

**Remote Customer Service Representative** $14.00 HR **We are currently NOT hiring in the following geographies, including but not limited to:** **AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.** Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$14/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day. **What We Offer:** + **Work From Home** + **Full Time Employment** (40 hours/week) + Must have flexibility to work any of our 8-hour shift schedules during our business hours. + **Business Hours:** Monday - Sunday, 24/7 + **Competitive Pay:** $14.00 starting on day one + Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. + We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. + **Shift differential:** $1.50 per hour for hours between 6PM- 6AM + **Weekend Shift Differential:** $1.00 per hour (Sat and Sun, 6am-6pm) + **Incentive Plan:** Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). + **Career Growth:** Opportunities to advance your career in a supportive, innovative environment. + **Benefits:** Comprehensive benefit options and a great work environment that values your success. **What You'll Do:** + Efficiently manage a high volume of inbound calls in a fast-paced environment. + Listen actively to understand customer needs and offer clear, accurate information. + Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. + Assist cardholders with inquiries regarding transactions and account statuses. + Process transactions efficiently via web-based applications and handle research requests with precision. + Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. + Maintain in-depth knowledge of company and client programs, policies, and technology. + Support team operations during peak times or absences to help maintain seamless service. **What We're Looking For:** + A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. + An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. + A calm and composed professional who can navigate challenging conversations with empathy and efficiency. + A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. + A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. + A focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications:** + Must be at least 18 years old and possess a High School Diploma or equivalent. + Must have 6 months of Customer Service, Call Center or Dispatch experience. + Complete a background check, credit check, and security fingerprinting. + Compliance with camera requirements for meetings and training. + **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs. + **Work Area:** Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. + **Equipment:** The company will provide all necessary computer equipment + **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 50 Mbps download** . + Working knowledge of computers and Windows applications. **Preferred Qualifications** : + 1+ years of previous call center experience \#Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

**Remote Customer Service Representative** $14.00 HR **We are currently NOT hiring in the following geographies, including but not limited to:** **AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.** Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$14/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day. **What We Offer:** + **Work From Home** + **Full Time Employment** (40 hours/week) + Must have flexibility to work any of our 8-hour shift schedules during our business hours. + **Business Hours:** Monday - Sunday, 24/7 + **Competitive Pay:** $14.00 starting on day one + Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. + We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. + **Shift differential:** $1.50 per hour for hours between 6PM- 6AM + **Weekend Shift Differential:** $1.00 per hour (Sat and Sun, 6am-6pm) + **Incentive Plan:** Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). + **Career Growth:** Opportunities to advance your career in a supportive, innovative environment. + **Benefits:** Comprehensive benefit options and a great work environment that values your success. **What You'll Do:** + Efficiently manage a high volume of inbound calls in a fast-paced environment. + Listen actively to understand customer needs and offer clear, accurate information. + Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. + Assist cardholders with inquiries regarding transactions and account statuses. + Process transactions efficiently via web-based applications and handle research requests with precision. + Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. + Maintain in-depth knowledge of company and client programs, policies, and technology. + Support team operations during peak times or absences to help maintain seamless service. **What We're Looking For:** + A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. + An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. + A calm and composed professional who can navigate challenging conversations with empathy and efficiency. + A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. + A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. + A focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications:** + Must be at least 18 years old and possess a High School Diploma or equivalent. + Must have 6 months of Customer Service, Call Center or Dispatch experience. + Complete a background check, credit check, and security fingerprinting. + Compliance with camera requirements for meetings and training. + **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs. + **Work Area:** Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. + **Equipment:** The company will provide all necessary computer equipment + **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 50 Mbps download** . + Working knowledge of computers and Windows applications. **Preferred Qualifications** : + 1+ years of previous call center experience \#Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

**Remote Customer Service Representative** $14.00 HR **We are currently NOT hiring in the following geographies, including but not limited to:** **AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.** Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$14/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day. **What We Offer:** + **Work From Home** + **Full Time Employment** (40 hours/week) + Must have flexibility to work any of our 8-hour shift schedules during our business hours. + **Business Hours:** Monday - Sunday, 24/7 + **Competitive Pay:** $14.00 starting on day one + Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. + We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. + **Shift differential:** $1.50 per hour for hours between 6PM- 6AM + **Weekend Shift Differential:** $1.00 per hour (Sat and Sun, 6am-6pm) + **Incentive Plan:** Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). + **Career Growth:** Opportunities to advance your career in a supportive, innovative environment. + **Benefits:** Comprehensive benefit options and a great work environment that values your success. **What You'll Do:** + Efficiently manage a high volume of inbound calls in a fast-paced environment. + Listen actively to understand customer needs and offer clear, accurate information. + Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. + Assist cardholders with inquiries regarding transactions and account statuses. + Process transactions efficiently via web-based applications and handle research requests with precision. + Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. + Maintain in-depth knowledge of company and client programs, policies, and technology. + Support team operations during peak times or absences to help maintain seamless service. **What We're Looking For:** + A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. + An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. + A calm and composed professional who can navigate challenging conversations with empathy and efficiency. + A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. + A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. + A focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications:** + Must be at least 18 years old and possess a High School Diploma or equivalent. + Must have 6 months of Customer Service, Call Center or Dispatch experience. + Complete a background check, credit check, and security fingerprinting. + Compliance with camera requirements for meetings and training. + **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs. + **Work Area:** Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. + **Equipment:** The company will provide all necessary computer equipment + **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 50 Mbps download** . + Working knowledge of computers and Windows applications. **Preferred Qualifications** : + 1+ years of previous call center experience \#Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Bilingual Spanish Call Center Customer Service Representative ** Equipment Provided Paid Training Full-time with Full Benefits Pay is $17/hour, which may be below your state's minimum wage. Please consider this when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm, 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday, and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $17.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Internet Speed Test **:** Must complete an internet speed test and meet the minimum requirements. + Background and drug screening required. _Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time_ _We are currently NOT hiring in the following geographies, including but not limited to:_ _States: AK, CA, HI, MA, IL, MT & NY_ _Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC_ Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00/hr \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .