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Conference Concierge Overview

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Working As a Conference Concierge

  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Deal with People

  • Stressful

  • $24,000

    Average Salary

What Does A Conference Concierge Do At Omni Hotels

* Serve as a resource/advocate for all meeting planners and in house guests, and will be equipped with current means of hotel communication and most updated information i.e. daily event sheet, resumes, reader board information, hotel telephone lists, etc.
* Direct guests to their designated meeting rooms, providing directional assistance and requested information to guests in person.
* Being alert and attentive at all times to guests’ needs, understanding the image projected represents the total hotel.
* Present a friendly attitude, excellent listening abilities, and pleasant body posture at all times and is knowledgeable and helpful in assisting guests
* Understand confidential group information (BEO’S, pricing, room rate, and guest room numbers).
* Respond to guest and meeting planner needs in a timely fashion.
* Follow-up with all guests after attending to their problem and ensure the resolution meets their expectations.
* Communicate all necessary information to the hotel departments in a timely and accurate manner via email and/or telephone.
* Provide a daily report to the Hotel (Recap), of any guest service issues.
* Provide information on guest services as well as meeting rooms benefits and features (ie wireless internet, business center).
* Should be aware of the hotel location in relation to all attractions.
* Have pre-printed directions to the most common asked about locations.
* Encourage and promote reservations and visits to hotel outlets by being aware of and recommending "favorite or popular” menu items or offerings, suggestive selling, create demand (ie filling up fast with this big group in-house I would suggest a reservation etc.)
* To be aware of hotel fire safety procedures and fire routes

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Top Skills for A Conference Concierge

  1. Meeting Planners
  2. Meeting Rooms
  3. Conference Services
You can check out examples of real life uses of top skills on resumes here:
  • Assisted Convention Services Managers and Meeting Planners to guarantee all functions were set to required specifications
  • Set up furniture outside and inside the meeting rooms, turn around rooms to what the client needs and wants.
  • Work directly with group contacts and Conference Services Managers assisting in special program needs.
  • Coordinated conference and meeting space allocation based on needs and handled event planning issues.
  • Coordinate and assist in planning special events, parties, and meetings.

Conference Concierge Demographics

Gender

Female

64.7%

Male

21.1%

Unknown

14.3%
Ethnicity

White

57.7%

Hispanic or Latino

18.8%

Black or African American

12.9%

Asian

6.4%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

70.0%

Portuguese

10.0%

Italian

10.0%

French

10.0%
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Conference Concierge Education

Schools

Johnson & Wales University

8.5%

University of Central Florida

8.5%

College of Charleston

8.5%

University of Nevada - Las Vegas

8.5%

Florida Gulf Coast University

8.5%

University of Florida

4.3%

University of South Carolina - Columbia

4.3%

American River College

4.3%

Florida State College at Jacksonville

4.3%

Strayer University

4.3%

Pennsylvania State University

4.3%

University of New Orleans

4.3%

University of Phoenix

4.3%

Florida International University

4.3%

University of California - Irvine

4.3%

Florida State University

4.3%

Texas A&M University

4.3%

Eastern Michigan University

2.1%

University of Connecticut

2.1%

Alamance Community College

2.1%
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Majors

Business

23.5%

Hospitality Management

23.5%

Health Care Administration

9.8%

Communication

6.9%

Psychology

3.9%

English

3.9%

Management

2.9%

Kinesiology

2.9%

History

2.9%

Human Resources Management

2.9%

Sociology

2.0%

Culinary Arts

2.0%

Fine Arts

2.0%

Marketing

2.0%

Medical Assisting Services

2.0%

Theatre

2.0%

Information Technology

2.0%

International Business

1.0%

Entertainment Business

1.0%

General Education, Specific Areas

1.0%
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Degrees

Bachelors

61.3%

Other

19.7%

Associate

10.2%

Masters

7.3%

Certificate

0.7%

Doctorate

0.7%
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Updated May 19, 2020