Conference concierge job description

**Job Category** Food and Beverage & Culinary

**Location** The Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee Trail, Greensboro, Georgia, United States

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

Work directly with the client / group contact as an extension to the Banquet Operations and the Conference Service team(s)

Responsibilities

include the following but are not limited to; other duties may be assigned to you.

+ Check Daily, BEOs and Daily Event list and verify changes

+ Meet daily with group contacts / clients and attend to their operational needs.

+ Serve and embrace with passion that you are the assigned liaison between clients, group leaders and all La Costa departments thereby ensuring a successful program.

+ Handle any unexpected challenges in a timely manner.

+ Communicate any and all changes made by the client(s) to affected departments to include Banquets and assigned Conference Managers.

+ Coordinate deliveries from the mail room in an expeditious and timely manner.

+ Check ALL rooms and insure that all signage is correct and in appropriate locations and that all unused signage and equipment is out of guest view and moved to appropriate storage locations.

+ Check to insure lights, temperature and ambiance meet the client and resorts standards.

+ Audit and inspect every BEO for proper room set up, AV set up, IT / Telecommunication set up and then contact appropriate department to make corrections as required.

+ Ensure equipment is in good condition and test to insure it is functional (i.e., phones, AV equipment, IT equipment)

+ Walk property daily at opening, closing and during events with a keen eye for detail. Immediately notify Banquet Operations, Housekeeping and Engineering of any related issues of cleanliness and safety.

This job profile is to give a general scope of the responsibilities and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties may be assigned as are required to insure a successful event for clients and groups.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

+ Must have flexibility to work weekends, early mornings and late evenings.

+ High School Diploma or general Education degree required.

+ Must have good verbal communication skills, word processor/computer skills experience.

Job LocationsUS-CA-Carlsbad

Posted Date3 weeks ago(9/21/2022 8:07 PM)


# of Openings 2

Category (Portal Searching) Catering and Convention Services

Salary:

Become part of Restaurant Associates, a name that has been synonymous with exciting restaurant concepts and high quality foodservice for over half a century. RA is a New York City leader in the foodservice industry for some of the nation's premier museums, performing arts centers and corporate accounts. Restaurant Associates' commitment to upscale dining has led the way to develop successful culinary programs. If you share our belief in the value of delivering Superior Quality Food and Delivery Hospitality Excellence, we invite you to learn more about Restaurant Associates' dynamic select team of professionals. Come share your talents with one of the nations' fastest-growing, multi-million dollar organizations.

Positions at this location may require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

In this role you will ensure successful delivery of all services for meetings and conferences by coordinating with clients, vendors and coworkers.

Key Responsibilities:

* Handles all reservations and bookings
* Inspects and maintains appearance and functionality of conference rooms for quality assurance
* Communicates available services, policies, and fees and to the client
* Coordinates services for meetings which have been booked
* Participates in Planning Meetings, reviewing the details of events which he or she has been working on, answering questions from staff members, and discussing relevant logistical matters
* Performs other duties as assigned

Qualifications:

* High School Diploma /GED required, Associates degree in hospitality management, communications or other related field is preferred
* Minimum of 1-3 years of experience in hospitality industry
* Proficient skills in Word, Excel, PowerPoint, Access, and Outlook
* Ability to multi-task; managing multiple projects and work assignment
* Ability to handle last-minute changes in a fast-paced environment with a high volume of events
* Tact in working with professional peers from other departments and all subordinates

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Restaurant Associates are offered many fantastic benefits.

* Medical
* Dental
* Vision
* Life Insurance/ AD
* Disability Insurance
* Retirement Plan
* Paid Time Off
* Holiday Time Off (varies by site/state)
* Associate Shopping Program
* Health and Wellness Programs
* Discount Marketplace
* Identity Theft Protection
* Pet Insurance
* Commuter Benefits
* Employee Assistance Program
* Flexible Spending Accounts (FSAs)


Restaurant Associates

BRIAN P PANGBORN

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Nearest Major Market: Manhattan

Nearest Secondary Market: New York City

Job Segment: Food Service, Chef, Culinary, Hospitality