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Donor Concierge
Gift of Life Marrow Registry 3.9
Remote conference concierge job
WE ARE LOOKING FOR QUALIFIED CANDIDATES FOR BOCA RATON, FL ONSITE LOCATION ONLY. THIS IS NOT A REMOTE POSITION.
At Gift of Life, we believe every person battling blood cancer deserves a second chance at life - and we are determined to make it happen. We are singularly passionate about engaging the public to help us get everyone involved in curing blood cancer, whether as a donor, a volunteer, or a financial supporter. It all begins with one remarkable person, one life-changing swab, and one huge win - finding a match and a cure.
Education
Background in hospitality or customer service focused roles. Degree in hospitality management preferred.
Summary
The Donor Concierge ensures an exceptional, personalized donor experience throughout the donation journey at the Gift of Life - NMDP Collection Center. This role creates a warm, supportive environment, anticipates needs, and delivers high-touch service that enhances comfort, ease, and overall satisfaction.
Responsibilities
Create a welcoming, personalized experience by anticipating and responding to donor needs.
Serve as the primary non-clinical point of contact for donors comfort and service-related requests.
Prepare and present food and beverage options based on donor preferences and dietary requirements (e.g., kosher, or other restrictions).
Curate entertainment options to enhance the donor's experience during the collection.
Assemble and deliver welcome amenities and gift bags, including coordinating hotel delivery when needed.
Prepare branded gift items for donor arrival and maintain a polished presentation.
Monitor and manage inventory of amenities and gift packages; coordinate with internal teams for restocking.
Work with internal contacts and external vendors to fulfill special requests or source specific branded items.
Partner with the Apheresis Team to support non-clinical donor needs and assist with special requests.
Coordinate local travel and transportation arrangements as needed.
Maintain professionalism, discretion, and a high standard of service in all donor interactions.
Perform other duties and special projects as assigned to enhance the donor experience and uphold organizational values.
Knowledge, Skills, and Experience
Strong multitasking abilities with excellent verbal and written communication.
Creative problem-solving and organizational skills.
Exceptional interpersonal skills with a warm, courteous, and professional demeanor.
Ability to manage confidential information with discretion.
Physical Demands / Working Conditions
This is an active role requiring frequent walking, standing, bending, and lifting in a fast-paced environment. May lift objects weighing up to 20 pounds, with occasional lifting of items over 20 pounds. Local travel may be required.
$26k-36k yearly est. 1d ago
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Health Concierge (North Carolina)
CVS Health 4.6
Remote conference concierge job
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary:
We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.
As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.
Key Responsibilities:
Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions.
Educate customers about available resources and assist them in navigating their options.
Anticipate customer needs and provide proactive solutions to enhance satisfaction.
Collaborate with team members and other departments to address service issues and improve outcomes.
Document all customer correspondence and maintain confidential records of patient information.
Follow policies, procedures, and the CVS/Aetna Code of Conduct.
Your performance will be measured by:
Customer satisfaction with the service you provide.
Demonstrating CVS/Aetna's “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust.
Your ability to resolve customer issues the first time they call.
Quality and accuracy of interactions with customers.
Reporting to work and adhering to your assigned schedule.
Our Leadership and Welcome Teams will help you succeed by providing:
New colleague orientation to learn about our company and your role.
Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
A supportive and inclusive culture that will allow for continuous learning and growth.
Ongoing coaching and mentoring support.
Equipment and resources needed to complete assigned work.
Key Competencies and Behavioral Requirements:
Demonstrated empathy and effective communication skills.
Respectful and kind demeanor in all communications while being an advocate for our customers
Strong problem-solving and decision-making abilities.
Ability to manage multiple resources and tasks in a fast-paced environment.
Required Qualifications:
6+ months of customer service experience
Basic computer skills
Must live in the state of North Carolina
Preferred Qualifications:
1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
1+ years of claims, provider, dental, medical or other related healthcare experience
Microsoft office experience preferred
Education:
High School Diploma, GED, or equivalent experience.
You must have:
High-speed internet access with adherence to workplace model and potential telework agreements.
Willingness to work specific hours, with flexibility
This position pays $18.50 hourly.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $25.65
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit *****************************************
We anticipate the application window for this opening will close on: 01/26/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
$17-25.7 hourly Auto-Apply 6d ago
eClose Concierge
512Financial
Remote conference concierge job
Accuracy. Speed. Growth. Join us in shaping the future of mortgage closings
Ready to shape the future of mortgage documentation? Join a team that's been transforming the mortgage industry for nearly 50 years, all from the comfort of your home. As an eClose Concierge, you'll play a critical role in helping borrowers achieve the dream of homeownership through a seamless and modern digital closing process. If you're detail-oriented, thrive in fast-paced environments, and want to start a career with growth potential, this opportunity is for you.
About the Company:
Our client has been a pioneer in the mortgage lending industry for nearly 50 years, providing timely, accurate, and compliant closing documents for more than 5 million residential loan transactions. With unmatched expertise and a commitment to excellence, they have become the trusted partner for mortgage lenders nationwide. By joining their team, you'll be part of an organization that continues to set the standard for accuracy, timeliness, and compliance-while helping shape the future of the industry.
What You'll Do:
Receive and manage closing packages from lenders
Review loan packages for accuracy and completion
Use proprietary software to digitize documents and prepare them for eClosing
Place digital signature fields and ensure they're ready for borrowers to sign
Deliver finalized documents digitally to title companies and borrowers
Keep the pipeline moving efficiently to ensure borrowers enjoy a smooth, timely closing experience
Schedule & Pay:
Hours: Monday-Friday, 11:00 AM - 8:00 PM (Central Time)
Overtime: Occasional 4-hour weekend shifts during peak periods
Pay Rate: $15-$17/hour (based on experience)
What We're Looking For:
High School Diploma or GED Required
Accurate and efficient data entry skills with strong attention to detail
Excellent time management and ability to perform under high volume
Clear and professional written communication skills
Self-motivated, focused, and able to thrive while working from home
Prior mortgage industry experience is a plus, but not required
Proficiency with Microsoft Office Suite and Windows OS
Work Environment & Support:
100% remote position
Company-provided computer, phone, and dual monitors
Comprehensive training to set you up for success
A supportive team environment that values accuracy, timeliness, and collaboration
Why Join?
Be part of a company trusted by lenders nationwide
Gain hands-on experience with cutting-edge eClosing technology
Build a meaningful career in the mortgage industry with clear advancement paths
Work from the comfort of home while still making a real impact in people's lives
Important:
Candidates must be able to pass a post-offer background screening
Apply today and take the first step toward a rewarding career in digital mortgage processing with a proven industry leader!
Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here: *********************************
$15-17 hourly Auto-Apply 60d+ ago
Concierge Receptionist
Sollis Therapeutics 3.3
Remote conference concierge job
As a Concierge Receptionist at Sollis Health, you will be the first point of contact for our members and patients in their time of need, creating a welcoming and personable first impression as you assist them in scheduling their medical appointments. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele.
Full Time 10a-6p EST - 40 hours/week
Responsibilities:
Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses.
Handle tasks within Sollis' task management system, Navigator, in a timely and efficient manner, completing each task thoroughly.
Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members.
Book appointments based on the patient's desired time and location accommodating their requests based on company policy
Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience.
Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing.
Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR.
Maintain a professional, positive, and poised attitude when interacting with members.
Ensure that all policies and procedures are closely followed to provide a high-quality patient experience
Assist with front desk responsibilities if working on site in a Sollis clinic, as requested.
Performs related duties as required
Experience
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:
High School degree or higher
1-3 years of customer service, hospitality, medical office, concierge or related experience.
Call center experience a STRONG plus
Excellent administrative background, especially in managing customers on the phone required.
Strong database and systems skills required.
Skills
To be successful in this role, candidates will demonstrate the following:
Exceptional organizational and interpersonal skills
Ability to efficiently execute (and often improve) established office routines and policies.
Excellent attention to detail and a conscientious personality type
Excellent communication skills and the ability to work cross-functionally among departments and teams
Ability to think and work independently
Compensation
Range: $21-$28 per hour
This is the range of pay in New York and California. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of New York City. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
About Sollis Health
Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.
Our members never wonder if it's a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues-big or small-with expert concierge care anytime, anywhere.
$21-28 hourly Auto-Apply 11d ago
Concierge (Remote) at VillaSport
Syufy Enterprises
Remote conference concierge job
VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry. We are currently looking for a remote concierge professional to assist our members.If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a benefits package including a 401(k) plan with a generous company match of up to 4% of your compensation. The Concierge will be interacting with VillaSport members and home office. Their primary responsibility is to process all change requests from VillaSport members in a timely manner. They will need to be able to communicate effectively, organized, self-motivated, resourceful, and able to successfully handle multiple concurrent duties and assignments with minimal direct supervision. They will need to be available to work during peak club hours which could include weekends. This position regularly handles highly confidential information, credit card and bank account information.
COMPENSATION AND BENEFITS INCLUDE:
Hourly rate of pay, based on relevent experience to the role. Full-time hours.
Fully remote work environment.
PTO.
Benefits package.
401K with dollar for dollar match up to 4%.
Complimentary club membership.
Discounts on club products and services.
RESPONSIBILITIES:
Manage concierge que emails
Process all online member add on requests
Process all online member removal requests
Process all online upgrade/downgrade request
Process other membership forms as assigned to them
Process refunds with provided guidelines
Work closely with Member Account Representative in resolving issues for monthly billing
Answer phone calls from members and assist with member needs
Other duties as assigned by Supervisor.
QUALIFICATIONS:
Hospitality industry experience is preferred
Highly organized and a self-starter. Excellent team player. Focused yet flexible. Excellent judgment.
Comfortable handling sensitive information and confidential information.
Strong computer skills.
For more information, please visit our website at *******************
*** No unsolicited phone calls or resumes from recruiters. Any unsolicited resumes received will be deemed the property of our Company and no recruiting and/or placement fees will be paid out should the forwarding of said material result in hire. ***
$27k-38k yearly est. Auto-Apply 60d+ ago
Membership Concierge II-Weekends
Life Time 4.5
Conference concierge job in Upper Arlington, OH
Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.
Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties and Responsibilities
Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives and facilitates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as point of contact for new member acquisition and member retention interactions
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Position Requirements
High School graduate or equivalent
Minimum of 1 year of customer service experience
Passion to serve others
Effective communication skills
Preferred Requirements
Bachelor's Degree in Hospitality
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
$19k-23k yearly est. 35d ago
Remote Concierge
Naviga Recruiting & Executive Search
Remote conference concierge job
About Us Naviga Recruiting & Executive Search is a leading retained search firm dedicated to elevating our clients' business growth one hire at a time. We specialize in connecting sales, marketing, finance/accounting and operations professionals with organizations looking to achieve exceptional results. The Opportunity Naviga Recruiting & Executive Search is looking for a professional and highly organized Part-Time Virtual Receptionist to be the welcoming voice of our firm. This role is crucial for managing the first impression we make on our global network of professional candidates and esteemed employer clients. You will be responsible for efficiently handling high-volume calls, directing inquiries, and providing exceptional administrative support to our recruiting teams. Please note: this is a pay per phone call response position. What You Will Do In this role, you will be the core driver of our client's hiring success, balancing world-class recruiting with strategic account oversight:
Global Communication: Professionally answer and manage incoming calls from professional candidates and high-level employers located across the world, maintaining a consistently courteous and helpful demeanor.
Call Fielding & Routing: Efficiently screen, prioritize, and accurately route calls to the appropriate executive search consultant or department.
Information Management: Take clear, detailed messages and ensure timely delivery via email or internal communication systems.
Data Entry: Perform basic data entry to update candidate and client records as needed.
Who You Are
Hospitable Demeanor: A naturally warm, friendly, and helpful attitude focused on creating a positive first impression for all callers.
Communication Skills: Exceptional verbal and written communication skills with a clear, professional telephone voice. Must be comfortable interacting with C-level executives and seasoned professionals.
Technical Proficiency: Proficient in Google Suite (Docs, Sheets, etc.) and experience with phone systems.
Organizational Skills: Superior organizational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.
Professionalism: A reliable, punctual, and discrete professional who understands the importance of confidentiality in executive search.
Why Join the Team?
Be the front-line representative for a globally recognized leader in executive search.
Enjoy a flexible, part-time schedule that supports work-life balance.
Work in a dynamic, fast-paced, and professional environment.
________________________________________ About Naviga Recruiting & Executive Search
Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.
$29k-38k yearly est. 60d+ ago
Concierge (US, remote)
Casa 4.0
Remote conference concierge job
Homes are people's most treasured assets, and yet the ownership experience sucks. We're building a next-generation, personal property manager for every single-family home to make homeownership a joy.
Casa was founded by some of the earliest employees of Uber, CloudKitchens, and Levels. We're backed by an incredible set of leading VC firms and angels, and we're live with paying members.
About the Role
Our Concierge serves as the primary point of contact for homeowners & vendors, handling a range of responsibilities including responding to questions about the owner's home or appliances, sourcing vendors and coordinating appointments, and managing home-related tasks through an on-the-ground handyman.
This role is ideal for someone who is highly organized, solution-oriented, and thrives in a fast-paced, service-focused environment. You'll be supporting our wider team, serving as an escalation point, providing real-time oversight, and making sure that member requests remain unblocked, well-coordinated, and handled.
Responsibilities include:
Member Communication & Vendor Management
Serve as the go-to Concierge for homeowners - you're there to help solve problems, and help them feel in control of their home.
Manage home service requests, such as coordinating repairs, scheduling appointments, and sourcing quotes for services (e.g., plumbing, electrical, home improvements).
Compare vendor options and provide homeowners with recommendations that include pricing and timelines.
Provide clear and friendly communication that aligns with Casa's voice and tone guidelines: professional, approachable, and concise.
Team Enablement
Act as a real-time resource for our Concierge team when they encounter unclear next steps or homeowner concerns.
Provide feedback and clarification for our team based on front-line experience to improve our product and internal processes.
Share learnings from escalations and edge cases to help the broader team improve.
Build and maintain clear documentation to ensure visibility and handoff readiness.
About you
You might be great for this role if…
You have 2-5 years of relevant experience. If you've been in an executive assistant, property manager, or other hospitality role, you're likely to have the skills and proficiency necessary for this fast-paced, communication heavy, and detail oriented role.
You have strong written and verbal communication skills and are as comfortable on the phone as your are sending clear chat or text messages.
You've got great problem solving skills and you work diligently to search for creative solutions to problems that might not have obvious answers.
You're organized and have great follow-through. This is a detail-oriented role with many quickly moving parts. If you thrive with lots going on and enjoy keeping things straight, you're likely to be successful. You should be great at following up, closing the loop, and not letting anything fall through the cracks.
You enjoy designing and building process. Since we're new, there are a lot of systems and structure yet to be put in place. You'll play an active role in building and shaping those alongside our company culture.
You're an owner, not a renter. You always take a long-term view when making decisions, and consider the company's best interests as if they were your own. We're looking for those who are excited take initiative, be trusted with broad responsibility, and who have the good judgement necessary for it.
You can work remotely in the US. We're looking for US-based remote team members for this role with experience working independently and autonomously.
$28k-37k yearly est. Auto-Apply 5d ago
Remote Vacations Concierge
Travel With Lani
Remote conference concierge job
We are seeking motivated and detail-oriented individuals to join our team as Travel Concierge (Remote). This is a fully remote role where you will assist clients in planning and booking travel experiences while collaborating with a professional team and reporting to a team lead.
Key Responsibilities:
Plan, research, and coordinate customized travel itineraries for clients.
Assess client preferences, needs, and budgets to recommend tailored travel options.
Book travel services including flights, accommodations, transportation, cruises, and tours.
Provide professional client support before, during, and after travel.
Resolve client concerns or issues promptly and professionally.
Participate in ongoing training, professional development, and industry webinars to maintain knowledge and certifications.
Collaborate with team members and suppliers to ensure high-quality client experiences.
Qualifications:
Strong verbal and written communication skills.
Reliable internet access and a computer or smartphone.
Experience in hospitality, customer service, or sales is a plus.
Personal travel experience is helpful but not required.
What We Offer:
Comprehensive onboarding and ongoing professional training.
Remote work with flexible full-time or part-time schedules.
Career growth opportunities within the travel industry.
Access to industry benefits and travel perks.
$24k-30k yearly est. 60d+ ago
Villa Concierge
World Travel Holdings 4.6
Remote conference concierge job
Are you highly organized, have strong attention to detail and are customer service oriented? Are you interested in learning more about the travel industry? If yes, this may be your next job opportunity!
World Travel Holdings is seeking a remote Villa Concierge that will enhance the client's villa experience by arranging services that complement their stay such as limousine service, car rental, chef services, dinner reservations, activities, etc… The Concierge will finalize bookings by sending guest arrival forms, travel documents and other work-related correspondence required to process the bookings. Concierge services must be handled in a polite, professional and knowledgeable manner while ensuring all performance goals are achieved consistently and in accordance with WTH Luxury brands quality standards.
About World Travel Holdings
World Travel Holdings is the nation's largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.
We are proud to be named:
50 Most Engaged Workplaces by Achievers
Top 500 America's Best Midsize Employer by Forbes
Top Workplace in South Florida by Sun Sentinel
Responsibilities
Answer incoming telephone calls and email inquiries in accordance with WTH Villa Concierge guidelines
Convey enthusiasm to customers and have a genuine desire to be of service
Proactively recommend experiences or add-ons that will enhance the customer's vacation experience
Create and send Introduction Email, Guest Arrival Form and final documentation to confirmed clients
Gather and document all arrival and departure information from each villa client and relay this information to the villa supplier
Document and confirm any client requests related to their villa booking including but not limited to: Car rentals, grocery pre-stocking, chef requests, ground transportation, etc…
Work with suppliers to confirm availability of additional services and invoice the customer if services must be pre-paid
Ensure comprehensive and accurate collection of all appropriate customer information, input additional services using the Company invoicing system, and send invoice and documents to the customer
Provide documentation to Accounting and load additional service lines into booking system when these services are added to a previously confirmed booking
Follow-up on past due client arrival information
Make amendments to existing bookings in accordance with Company guidelines
Initially deal with customer inquiries and complaints involving the Supervisor or Customer Service when appropriate
Load new supplier information into appropriate files/booking system when received
Participate in training sessions and development activities recommended by supervisory staff
Build a knowledge base for each destination served, sharing sources/recommendations/successes throughout the concierge team
Qualifications
Must have a minimum of 2 years travel sales industry experience and knowledge of luxury vacation destinations
Experience in Villa or Luxury Travel preferred
Knowledge of Italy and France a plus
The ability to build strong customer and supplier relationships is vital
Strong written and verbal communication skills and a personable phone presence are essential
Must be highly organized and proficient with Microsoft Office software
Available to work full time 40 hours a week; Hours of operations: Sunday - Saturday 9am-8pm EDT. One weekend day is a must for shift.
Ability to travel on FAM inspection trips when required
Must be a resident and live in a US state.
$31k-40k yearly est. Auto-Apply 4d ago
Membership Concierge
Life Time Fitness
Conference concierge job in Pickerington, OH
The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.
Job Duties and Responsibilities
* Facilitate check-in process for members and guests entering club
* Monitors, handles, and delegates incoming phone calls from members and guests
* Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
* Proactively builds relationships with members and guests, regularly creating over the top service experiences
* Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
* Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
* Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
* Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
* Communicates with members and prospective members via email or phone in a manner aligned with our brand
* Completes administrative duties, club paperwork and cash drawer reconciliation
Position Requirements
* High School graduate or equivalent
* Minimum of 1-year customer service experience
* Minimum of 1-year sales experience
* Completion of Membership Sales Certification within 60 days of hire
* Completion of Retention Specialist Certification within 60 days of hire
Preferred Requirements
* Bachelors Degree in Hospitality or related field
* Fitness industry knowledge
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
$20k-25k yearly est. Auto-Apply 8d ago
Remote Concierge
Naviga
Remote conference concierge job
About Us Naviga Recruiting & Executive Search is a leading retained search firm dedicated to elevating our clients' business growth one hire at a time. We specialize in connecting sales, marketing, finance/accounting and operations professionals with organizations looking to achieve exceptional results. The Opportunity Naviga Recruiting & Executive Search is looking for a professional and highly organized Part-Time Virtual Receptionist to be the welcoming voice of our firm. This role is crucial for managing the first impression we make on our global network of professional candidates and esteemed employer clients. You will be responsible for efficiently handling high-volume calls, directing inquiries, and providing exceptional administrative support to our recruiting teams. Please note: this is a pay per phone call response position. What You Will Do In this role, you will be the core driver of our client's hiring success, balancing world-class recruiting with strategic account oversight:
Global Communication: Professionally answer and manage incoming calls from professional candidates and high-level employers located across the world, maintaining a consistently courteous and helpful demeanor.
Call Fielding & Routing: Efficiently screen, prioritize, and accurately route calls to the appropriate executive search consultant or department.
Information Management: Take clear, detailed messages and ensure timely delivery via email or internal communication systems.
Data Entry: Perform basic data entry to update candidate and client records as needed.
Who You Are
Hospitable Demeanor: A naturally warm, friendly, and helpful attitude focused on creating a positive first impression for all callers.
Communication Skills: Exceptional verbal and written communication skills with a clear, professional telephone voice. Must be comfortable interacting with C-level executives and seasoned professionals.
Technical Proficiency: Proficient in Google Suite (Docs, Sheets, etc.) and experience with phone systems.
Organizational Skills: Superior organizational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.
Professionalism: A reliable, punctual, and discrete professional who understands the importance of confidentiality in executive search.
Why Join the Team?
Be the front-line representative for a globally recognized leader in executive search.
Enjoy a flexible, part-time schedule that supports work-life balance.
Work in a dynamic, fast-paced, and professional environment.
________________________________________ About Naviga Recruiting & Executive Search
Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.
$22k-30k yearly est. 60d+ ago
Concierge
Lifestyle Communities, Ltd. 4.2
Conference concierge job in Columbus, OH
* Job Title: Concierge * Company: Lifestyle Real Estate Services, Ltd. (Collective House Realty) * Reports To: Community Manager Associations * Wage Category: Non-Exempt, Part-Time WHO WE ARE: At Collective House Realty, we believe that home is more than just where you live-it's where you feel connected. We create communities where residents and clients feel supported, valued, and part of something bigger. Every day, we work with purpose: to Build a Connection. No matter your role, you'll find your why here, along with a place to belong.
Guided by our core values-Performance, Quality, Communication, Teamwork, and Leadership-we empower our team to fuel growth and create a lasting impact on the communities and clients we serve. We're committed to pushing beyond the ordinary to deliver an experience that's more than home-it's community.
Our difference lies in our partnership with Lifestyle Communities, a leader in real estate development, building, and managing with over 25 years of experience and more than 10,000 units under management across diverse markets. As an LC brand, this connection keeps our teams at the forefront of industry trends, innovation, and best practices.
THE ROLE YOU WILL PLAY:
As Concierge, you will be the heart of the resident journey-from first impressions to everyday interactions-helping residents feel welcomed, informed, and cared for. You will blend administrative coordination with concierge-style services, creating a lifestyle-driven experience that goes beyond housing to foster community and connection.
This is the perfect role for someone who thrives on providing outstanding customer service, enjoys planning events, and takes pride in making a community feel like home.
WHAT YOU'LL DO:
* Be the First Point of Contact: Serve as the welcoming face and trusted resource for residents, addressing inquiries, service requests, and everyday concerns with professionalism and care. Guide new residents through a seamless move-in and orientation process, including welcome packages and community introductions. Assist with move-out procedures to ensure a smooth transition.
* Keep Residents Informed: Prepare and distribute newsletters, community announcements, digital updates, and bulletin board postings at the direction of the Community Manager to ensure residents stay connected and informed.Support management with resident notifications regarding policies, community updates, and event reminders.
* Support Everyday Living: Offer personalized recommendations for local dining, entertainment, and services that enrich residents' lifestyles. Coordinate with vendors, businesses, and service providers to offer exclusive perks, special experiences, or resident discounts.
* Amenity Coordination: Help residents reserve community spaces and amenities for private or group use. Facilitate concierge-style services such as package handling, dry cleaning coordination, and pet care assistance.
* Ensure a Welcoming Environment: Monitor the appearance and atmosphere of lobbies, amenities, and common areas, ensuring they remain clean, inviting, and reflective of Collective House's standards.
* Team Collaboration: Work closely with security, maintenance, and property management teams to ensure resident needs are met efficiently and with care. Handle resident concerns with empathy, working quickly to resolve issues or escalating matters to property management when needed.
WHAT WE'RE LOOKING FOR:
* 1-2 years of experience in customer service, hospitality, property management, or a similar resident-focused role.
* Passion for creating exceptional resident experiences and building community.
* Excellent organizational skills.
* Strong communication and problem-solving abilities.
* Positive, proactive, and detail-oriented mindset.
* Proficiency in Google Workspace; experience with property management software is a plus.
YOUR BACKGROUND:
* High school diploma or equivalent required; additional education is a plus.
* Strong communication skills.
* Proficiency in Google Workspace.
WHY JOIN US?
We know that when you thrive, our communities and clients thrive. That's why we offer:
* Strong Company Culture - A values-driven team where collaboration, innovation, and connection matter.
* Career Growth Opportunities - We invest in your development with training, mentorship, and a clear path to advance within your career.
Lifestyle Communities, Ltd. and affiliated companies are an Equal Opportunity Employer. For more information, please contact our Human Resources team at ***************************.
PTFOH123
Lifestyle Communities (LC) is an Equal Opportunity Employer.
$21k-26k yearly est. Auto-Apply 60d+ ago
Concierge
Carroll Place 3.5
Conference concierge job in Carroll, OH
About LakeHouse Senior Living:
LakeHouse Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused senior living communities in Indiana, Illinois, Wisconsin, Pennsylvania, Ohio and Michigan. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents.
Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.
Responsibilities:
Carries out telephone answering and reception duties as required.
Takes complete messages with pertinent information and communicates messages to the intended recipient.
Greets residents and visitors. Answers inquiries and gives directions.
Collates brochures for the marketing department.
Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
Maintains and keeps desk and entry area neat and organized.
Organizes, distributes mail to residents, Executive Director and Department Coordinators.
Maintains resident forms for miscellaneous credits.
Maintains adherence to all company personnel policies and established operating policies and procedures.
Other duties as assigned.
Qualifications:
High school diploma or general education degree (GED) preferred.
One to three years customer service experience and/or training; or equivalent combination of education and experience.
Benefits:
In addition to a rewarding career and competitive salary, LakeHouse offers a comprehensive benefits package.
Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
Thank you for your interest in LakeHouse Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.
No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.
EOE D/V
JOB CODE: 1003980
$19k-24k yearly est. 60d+ ago
Social Bay Concierge
Daveandbusters
Conference concierge job in Columbus, OH
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: At Dave & Buster's, our Social Bay Concierge plays an important role in creating unforgettable experiences for our Guests while they are enjoying FUN, fast-paced games in our interactive Social Bays. As a Concierge, you will guide groups through deciding on what type of games to play based on the needs of the group, give tips and best ways to have the best time, and ensure they are set up for success to enjoy a little competition and FUN!
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.
Welcomes and engages all Guests by providing exceptional service that creates unforgettable experiences. You will be the face of the FUN!
Creates an environment of high engagement and FUN for our Guests.
Guides groups of Guests through collaborative activities and games.
Is the knowledge master of the game types and provides tips and tricks to the Guests to have the best experience.
Understands Guest's needs to determine which game(s) is best for the group.
Supports Guests with any service and basic technical questions. Alerts the Amusement Team when something beyond basic technical assistance is required.
Partners with the Service Team to ensure our Guests receive prompt and attentive beverage and food service.
Completes any required side work to support the set-up and break down of the Social Bays.
Resetting and cleaning Bays to approved standards after use to prepare for next Guests.
Adheres to company's sanitation procedures.
Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
Must be able to read and communicate in English.
Dressed in proper dress code requirements, looking neat, clean and professional at all times.
Must be at least 18 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an Equal Opportunity and e-Verify Employer where required by law.
Salary
Compensation is from $10.45 - $13.5 per hour
Salary Range:
11
-
13.8
We are an equal opportunity employer and participate in E-Verify in states where required.
$10.5-13.5 hourly Auto-Apply 19d ago
Concierge
Sonida Senior Living Inc. 4.4
Conference concierge job in Columbus, OH
Find your joy here, at The Woodlands of Columbus, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more! The Woodlands of Columbus, a premier retirement community in Columbus, OH, provides quality care to residents in an assisted living and memory care community.
What we offer you:
* Flexible scheduling
* Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
* SafelyYou - AI video technology that detects and prevent falls
* Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
* Sage - Improve call light response time and improvement to service and care
* Microsoft Power BI - one stop for all data needs
* Company support for educational and learning opportunities
* Paid referral programs for Team Member and Resident referrals
* Medical, dental, vision, and life/disability insurances*
* 401k retirement savings offering a discretionary match determined each year based on company performance
* Employee Assistance Program
* Dependent Care and FSA saving accounts
* PTO available day one
* Paid Training
* Benefit eligibility dependent on employment status
Eligibility based on location
Receptionist Responsibilities include:
* Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
* Greets and directs visitors to the community
* Receives, sorts, and forwards incoming mail
* Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
* Resolving customer questions and concerns
Qualifications:
* Enjoy providing exceptional customer service and care to our senior residents
* Appreciate the value of being a dependable & responsible member of greater team
$19k-23k yearly est. 60d+ ago
Independent Living Concierge
Trilogy Health Services 4.6
Conference concierge job in Hilliard, OH
JOIN TEAM TRILOGY At Trilogy, you'll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you're supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive!
POSITION OVERVIEW
As a Concierge, you will be the go-to person for our independent living residents, assisting with daily tasks, scheduling appointments, coordinating transportation, and making their lives easier and more enjoyable. From planning exciting group outings to organizing fun activities, your role will create a welcoming and engaging environment for our residents.
Key Responsibilities
* Provide personalized support by assisting residents with scheduling appointments, arranging transportation, handling postal needs, personal shopping, and more.
* Enhance daily living by conducting wellness checks, ensuring smooth meal service, and greeting residents warmly while addressing any concerns.
* Plan engaging activities such as group outings, movie nights, game sessions, happy hours, and fitness classes like Tai Chi or yoga.
* Create memorable experiences by baking fresh cookies, coordinating potlucks, and organizing social events that bring joy to the community.
* Support family communication by assisting with family calls and responding to questions or concerns from loved ones.
* Build community connections by collaborating with volunteers and arranging paid instructors for resident-requested activities.
Qualifications
* High School Diploma or GED/HSE preferred
* 0-1 years of relevant experience preferred
* For positions that assist with driving a company owned vehicle, candidates must have an active state driver's license in good standing and a minimum age of 25yrs old.
LOCATION
US-OH-Hilliard
Norwich Springs Health Campus
4680 Library Way
Hilliard
OH
BENEFITS
Our comprehensive Thrive benefits program focuses on your well-being, offering support for personal wellness, financial stability, career growth, and meaningful connections. This list includes some of the key benefits, though additional options are available.
* Medical, Dental, Vision Coverage - Includes free Virtual Doctor Visits, with coverage starting in your first 30 days.
* Get Paid Weekly + Quarterly Increases - Enjoy weekly pay and regular quarterly wage increases.
* Spending & Retirement Accounts - HSA with company match, Dependent Care, LSA, and 401(k) with company match.
* PTO + Paid Parental Leave - Paid time off and fully paid parental leave for new parents.
* Inclusive Care - No-cost LGBTQIA+ support and gender-affirming care coordination.
* Tuition & Student Loan Assistance - Financial support for education, certifications, and student loan repayment.
TEXT A RECRUITER
Misty **************
ABOUT TRILOGY HEALTH SERVICES
Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members. We're proud to be recognized as one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.
As a Concierge, you will be the go-to person for our independent living residents, assisting with daily tasks, scheduling appointments, coordinating transportation, and making their lives easier and more enjoyable. From planning exciting group outings to organizing fun activities, your role will create a welcoming and engaging environment for our residents.
Key Responsibilities
* Provide personalized support by assisting residents with scheduling appointments, arranging transportation, handling postal needs, personal shopping, and more.
* Enhance daily living by conducting wellness checks, ensuring smooth meal service, and greeting residents warmly while addressing any concerns.
* Plan engaging activities such as group outings, movie nights, game sessions, happy hours, and fitness classes like Tai Chi or yoga.
* Create memorable experiences by baking fresh cookies, coordinating potlucks, and organizing social events that bring joy to the community.
* Support family communication by assisting with family calls and responding to questions or concerns from loved ones.
* Build community connections by collaborating with volunteers and arranging paid instructors for resident-requested activities.
Qualifications
* High School Diploma or GED/HSE preferred
* 0-1 years of relevant experience preferred
* For positions that assist with driving a company owned vehicle, candidates must have an active state driver's license in good standing and a minimum age of 25yrs old.
At Trilogy, you'll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you're supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive!
$19k-23k yearly est. Auto-Apply 47d ago
Concierge
Kemba Financial Credit Union 3.8
Conference concierge job in Pickerington, OH
Title: Concierge
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
Objective
The Concierge primary role consists of overall lobby management while projecting the front-line member care philosophy by greeting, welcoming, offering options and directing members to the appropriate supporting staff. By utilizing the supporting software, the Concierge will quote wait times, or promote phone and in person appointments as appropriate for the member. Duties will also include answering member questions regarding credit union services provided and perform a variety of account maintenance activities. The Concierge will process business member transactions that include but are not limited to teller/cash transactions.
Duties and Responsibilities
Professionally and enthusiastically greet members to serve their needs or to direct them to the appropriate staff
Perform opening and closing procedures in a manner that is 100% consistent with policies and procedures
Use computer software to sign in members and monitor wait time to ensure quality service
Professionally service basic member activity, including, but not limited to:
Process changes of address and add additional names to accounts
Place check orders and order replacement ATM / debit cards
Set up direct deposit and process wire transfers and stop payments
Process printouts of statements and check copies as requested
Open deposit accounts.
Assume responsibility for establishing and maintaining effective, professional business relations with members:
Resolve member requests and questions promptly, courteously, and professionally
Keep members informed of credit union services and policies
Maintain and project the credit union s professional reputation
Recommend and refer new and alternative services to members that best fit their financial needs
Outbound calling to members who were a no show for appointments to offer alternative options
Accept all company deliveries and track through a delivery log including processing mail as needed and balancing totals
Keep track of all outgoing overnight deliveries and call for pick-ups if appropriate
Assist in the preparation and delivery of departmental reports and letters
Assist with mailings by preparing labels and stuffing envelopes
Assume all teller line functions including but not limited to transactions for business members, balancing drawer, vault, and recycler. Also includes cash orders for branch
Assist members both inside and outside and with ITM machines
Maintain audit controls including but not limited to dual control, key control, logs/reports, alarms, safe deposit box and all teller-related audit responsibilities
Manage reports as directed by management
Perform other duties as required by management
Develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures including all teller related procedures and regulations
Perform notary duties as needed in the branch.
On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
Must be able to relate to other people beyond giving and receiving instructions:
Can get along with coworkers or peers without exhibiting behavioral extremes
Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Respond appropriately to feedback from a supervisor.
Required Qualifications
High school diploma or equivalent education and experience
Prior customer service experience
Knowledge of most Microsoft Office software, including Word and Outlook features
Strong organizational skills and attention to detail
Must value a high degree of accuracy
Professional demeanor
Positive and outgoing attitude
Exceptional communication skills
Assertive problem-solving skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit, use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
#RETKMB
$21k-24k yearly est. 32d ago
Concierge
Link Property Management
Conference concierge job in Grandview Heights, OH
at LINK Property Management
Property: Summit Chase
Schedule: M-F 3pm-11pm
As the first and main point of contact for residents, community office team members play a critical role in creating a great living experience for residents! They understand and value the impact of small, everyday interactions.As a Concierge on the Association Management team at LINK, you will serve as gatekeepers to the building, managing resident guests, contractors accessing the building to complete association work or in-unit work for owners, food deliveries, and package registration. You will have the opportunity to assist with amenity reservations and support the residents with any assistance needed.A DAY IN THE LIFE
Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
Answer and direct all incoming calls
Regular patrol of the grounds and parking garage including monitoring security cameras
Daily inspection of all primary locations of operating equipment
Verify service contractor work orders; issue appropriate control “swipe” card for access.
Assist execution of all scheduling meeting rooms, resident/tenant services, and direct all activities as the central point of contact.
Perform services including but not limited to grocery assist, key assist, scanning packages, and package delivery upon request.
When necessary, help with the training of co-workers.
Valet parking for guests and residents.
Submit service requests in Building Link, necessary building damages or deficiencies found or reported to Concierge Desk.
ABOUT YOU
High school degree or equivalent required
Previous experience in hospitality, customer service, or security operations is desired but not required; prior experience as a concierge is preferred
Enjoys communicating and/or interacting with residents, guests, co-workers, and members of the general public.
Responds quickly to problems; ability to work in a stressful environment
Basic computer, office equipment & phone system knowledge
Microsoft or Google Applications experience is preferred
The ability to work independently and in a team environment
Strong customer service skills
A positive, get the job done attitude
Strong attention to detail, accuracy, strong organizational, multi-tasking, planning, and time management skills
A strong sense of responsibility, ownership, and accountability
Flexibility and ability to work in a fast-paced, dynamic environment with changing priorities. This includes the ability to have the flexibility to regularly work outside of normal business hours to meet deadlines if necessary
A strong sense of urgency and the ability to work well under pressure, emergencies, and time-sensitive situations
COME GROW WITH LINK At LINK, we're driven by purpose, committed to creating spaces that foster curiosity and growth, and recognize that our people are what truly sets us apart. We're a team of passionate individuals, each expert in our chosen fields. Together, we're building an award-winning company, with a proven track record of delivering best-in-class property management services. You would enjoy being part of the LINK team if you:
Constantly seek new information and insight, question the status quo, and find value in the diverse perspectives of others
Choose to show up as your authentic self each day, engage in meaningful conversation with an open mind and approachable attitude
Are a self-starter, who takes smart risks, has a bias for action, and is comfortable owning results
Inspire those around you with your attitude, actions, and dedicated passion to your craft
Show up for your team, building trust and a strong relationship
$20k-25k yearly est. Auto-Apply 60d+ ago
Membership Concierge II-Weekends
Life Time Fitness
Conference concierge job in Upper Arlington, OH
Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.
Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties and Responsibilities
* Operates as first point of contact for members and guests entering resort
* Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
* Receives and facilitates incoming phone calls from members and guests
* Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
* Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
* Serves as point of contact for new member acquisition and member retention interactions
* Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Position Requirements
* High School graduate or equivalent
* Minimum of 1 year of customer service experience
* Passion to serve others
* Effective communication skills
Preferred Requirements
* Bachelor's Degree in Hospitality
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.