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Become A Conference Services Manager

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Working As A Conference Services Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Interacting With Computers
  • Deal with People

  • Mostly Sitting

  • Stressful

  • $46,840

    Average Salary

What Does A Conference Services Manager Do At Kimpton Hotels

* Schedules appropriate interdepartmental meetings for the operational aspects of coordinating conference requirements, which may include pre-planning meetings or a Pre
* Conference Meeting for the operational departments.
* Adheres to all organization polices, procedures, guidelines, as set forth by the human resources department.
* Prepares detailed CONFERENCE PROFILES (Resumes) for conferences that are comprehensive and issued in a timely manner (no less than five working days prior to the group arrival date).
* Provides an accurate CONFERENCE PROFILE that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures.
* Prepares a comprehensive POST CONFERENCE REPORT on all conferences.
* This report should be prepared within 72 hours of departure and include: actual conference statistics versus projected (room pick-up, cover counts), profile of the attendees (i.e. use the health club, heavy room service, etc.), analysis of future potential, general observations and comments.
* Other important information may include the number of comps, VIPs, relocated attendees (walks) due to a sell to capacity (over sell), etc.
* Types contracts, banquet event orders, reports, correspondence as may be required.
* Maintains accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate.
* Participates in the department forecasting procedure, compiling accurate (margin of 3%) and timely reports.
* Reviews all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the hotel

What Does A Conference Services Manager Do At Sodexo Operations LLC

* Order and Coordinate Rentals
* Provide Room Set Supervision
* Set Various Decorative Elements for Special Events
* Set Tables with Linens/Skirts
* Assist with Event Execution and Oversight as Needed
* Is this opportunity right for you?
* At Sodexo, you will find the ingredients for a great career in food service management specializing in Conference Services and Catering.
* With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
* Are you the experienced food service manager we’re seeking?
* We are looking for candidates who can:
* identify internal/external customer needs and expectations;
* ensure that Sodexo and customer goals are aligned and met;
* educate and develop rapport with internal/external customers and promote partnerships;
* promote a customer/client centered culture that strives to exceed customer and client needs; and
* coordinate all unit catering initiatives to drive sales growth and track results.
* Y **our success will be measured by your ability to:
* maintain and improve service level resulting in increased customer satisfaction;
* ensure all HAACP standards are followed; and
* demonstrate resourcefulness and quick responsiveness to client and customer requests.
* The ideal candidate will have the following

What Does A Conference Services Manager Do At Fairmont

* Reporting to the Director, Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Confirm all event related information with clients
* Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
* Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
* Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
* Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
* Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
* Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
* Follow departmental policies and procedures
* Follow all safety policies
* Other duties as assigned
* Employee Status

What Does A Conference Services Manager Do At Compass Group, North America

* You will manage the daily operations of the conference planning and audio visual functions for the Conference Center
* You will plan trainings & meetings from start to finish while keeping the customers and operation in mind by maximizing space and generating monthly metrics
* You will confer with customers and team members in all phases of their meeting/conference to ensure complete customer satisfactio

What Does A Conference Services Manager Do At Destination Hotels & Resorts

duties as assigned

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How To Become A Conference Services Manager

Applicants usually need a bachelor's degree and some experience related to event planning. 

Education

Many employers prefer applicants who have a bachelor's degree and some work experience in hotels or planning. The proportion of planners with a bachelor's degree is increasing because work responsibilities have become more complex. Although some colleges offer degree programs in meeting and event management, other common fields of study include hospitality and tourism management. If an applicant’s degree is not related to these fields, employers are likely to require at least 1 to 2 years of related hospitality or planning experience.

Planners who have studied meeting and event management or hospitality management may start out with greater responsibilities than those from other academic disciplines. Some colleges offer continuing education courses in meeting and event planning.

Licenses, Certifications, and Registrations

The Convention Industry Council offers the Certified Meeting Professional (CMP) credential, a voluntary certification for meeting and convention planners. Although the CMP is not required, it is widely recognized in the industry and may help in career advancement. To qualify, candidates must have a minimum of 36 months of meeting management experience, recent employment in a meeting management job, and proof of continuing education credits. Those who qualify must then pass an exam that covers topics such as strategic planning, financial and risk management, facility operations and services, and logistics.

In 2014, the Convention Industry Council created the Certified Meeting Professional-Healthcare (CMP-HC) certification, a CMP specialization related to healthcare industry meeting planners. Planners who want to earn CMP-HC certification must first hold CMP certification and also meet the work and planning requirements specifically in healthcare industry meeting planning.

The Society of Government Meeting Professionals (SGMP) offers the Certified Government Meeting Professional (CGMP) designation for meeting planners who work for, or contract with, federal, state, or local government. This certification is not required to work as a government meeting planner; however, it may be helpful for those who want to show that they know government purchasing policies and travel regulations. To qualify, candidates must have worked as a meeting planner for at least 1 year and have been a member of SGMP for 6 months. To become a certified planner, members must take a 3-day course and pass an exam.

Some organizations offer voluntary certifications in wedding planning, including the American Association of Certified Wedding Planners and the Association of Certified Professional Wedding Consultants. Although not required, the certifications can be helpful in attracting clients and proving knowledge.

Other Experience

It is beneficial for new meeting, convention, and event planners to have experience in hospitality industry jobs. Working in a variety of positions at hotels, convention centers, and convention bureaus provides knowledge of how the hospitality industry operates. Other beneficial work experiences include coordinating university or volunteer events and shadowing professionals.

Important Qualities

Communication skills. Meeting, convention, and event planners communicate with clients, suppliers, and event staff. They must have excellent written and oral communication skills to convey the needs of their clients effectively.

Composure. Meeting, convention, and event planners often work in a fast-paced environment and must be able to make quick decisions while remaining calm under pressure. When necessary materials do not arrive on schedule, they make alternative arrangements calmly and swiftly.

Interpersonal skills. Meeting, convention, and event planners must establish and maintain positive relationships with clients and suppliers. There are often a limited number of vendors in an area which can be used, and they will likely need them for future events.

Negotiation skills. Meeting, convention, and event planners must be able to negotiate service contracts events. They need to secure quality products and services at reasonable prices for their clients.

Organizational skills. Meeting, convention, and event planners must multitask, pay attention to details, and meet tight deadlines in order to provide high-quality meetings. Many meetings are planned more than a year in advance, so long-term thinking is vital. 

Problem-solving skills. Meeting, convention, and event planners must be able to develop creative solutions that satisfy clients. They must be able to recognize potential problems and identify solutions in advance.

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Conference Services Manager jobs

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Conference Services Manager Demographics

Gender

  • Female

    71.1%
  • Male

    28.1%
  • Unknown

    0.9%

Ethnicity

  • White

    81.4%
  • Hispanic or Latino

    10.1%
  • Asian

    6.3%
  • Unknown

    1.6%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    63.9%
  • French

    13.9%
  • German

    5.6%
  • Italian

    5.6%
  • Portuguese

    2.8%
  • Romanian

    2.8%
  • Japanese

    2.8%
  • Thai

    2.8%
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Conference Services Manager

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Conference Services Manager Education

Conference Services Manager

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Real Conference Services Manager Salaries

Job Title Company Location Start Date Salary
Hotel Senior Conference Services Manager Sheraton Operating Corporation San Francisco, CA Jul 19, 2011 $67,209
Conference Services Manager Highgate Hotels LP New York, NY Oct 02, 2015 $62,331
Hotel Conference Services Manager St. Regis Hotel, Washington D.C. Washington, DC Oct 19, 2009 $60,433
Hotel Conference Services Manager Sheraton Operating Corporation Washington, DC Dec 15, 2009 $60,432
Hotel Conference Services Manager Starwood Hotels & Resorts Worldwide, Inc. Washington, DC Jan 25, 2010 $60,432
Conference Services Manager Highgate Hotels LP New York, NY Oct 02, 2012 $52,083
Conference Service Manager Destination Madison Management, Inc. Washington, DC Oct 01, 2011 $52,000
Conference Service Manager Park Central Management LLC New York, NY Feb 07, 2011 $50,000
Manager In Development/Conference Services Manager 246 Spring St.(Ny), LLC New York, NY Aug 20, 2016 $47,732

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Top Skills for A Conference Services Manager

BanquetSpaceBeverageMinimumsBanquetEventOrdersAudioVisualEquipmentConferenceServicesMeetingSpaceMeetingRoomGroupResumesVIPGroupRoomBlocksMeetingPlannersSpecialEventsHotelDepartmentsSocialEventsSiteInspectionsCustomerServiceGroupBusinessFunctionSpaceSuperviseEventPlanning

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Top Conference Services Manager Skills

  1. Banquet Space
  2. Beverage Minimums
  3. Banquet Event Orders
You can check out examples of real life uses of top skills on resumes here:
  • Work to maximize hotel banquet space and forecast labor.
  • Work directly with corporate groups with contracted food & beverage minimums of $250K+ and 1000+ room nights on peak.
  • Created accurate resumes and banquet event orders detailing program specifications.
  • Up sell food & beverage and audio visual equipment to maximize revenue.
  • Developed & implemented new marketing strategy and material for local social business, conference services and wedding department in 2015.

Top Conference Services Manager Employers

Conference Services Manager Videos

Career Advice on becoming a Conference and Banqueting Manager by Jozsef P (Full Version)

Conference Services Manager, Bobbye McCorkle

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