Conference services manager job description

1. Promote and sell Food & Beverage, Accommodations, Transportation, Recreation, Activities and conference programs that meet and exceed department budget goals.
2. Manage accounts through the planning process to ensure a successful event from pre arrival to post departure. Coordinate all aspects and details of agenda.
3. Consider optimal bottom line impact on the company when selling F&B events.
4. Communicate all details, changes, revisions with client and proper departments following resort policies and guidelines by generating BEO’s Event Agendas, memos and any necessary correspondence.

ADDITIONAL
TASKS

1. Schedule and chair on site planning, pre-conference meetings, and exit interviews with meeting planners and Wintergreen Managers when needed..

2. Follows up with Banquet Manager on signage and timeliness of set-up, cleanliness of meeting rooms, conference center and public areas to ensure functions are arranged as indicated on BEO’s informing the Banquet Staff of any issues that need to be addressed.

3. Sell and reserve necessary recreation, activities, and transportation needs with respective departments. Update booking profile and review with client event procedures and cancellation policies.

4. Manage client by corresponding with client in a timely and professional manner throughout the planning stages as well as contacting client upon arrival and periodically during their visit to ensure their every need is met.

5. Assure the transmission of charges, meeting room rentals and miscellaneous services.

6. Arrange all aspects of F&B from restaurant reservations to banquet functions.

7. Sell and secure entertainment, photographers, florists, tents for events and special theme groups.

8. Evaluate potential problems with a group’s program, exercise appropriate judgment and find solution to the problem.

9. Keep abreast of rate changes, package information, and resort operation schedules.

10. Interact with and assist clients whose files may be assigned to another Conference Services Manager during pre-planning and while on site if situation arises.

11. Assist in distribution of BEO’s, Event Agendas, F&B and general weekly reports and updating lobby board.

12. Keep Director, Food & Beverage informed of group situations, comments, and criticism, both positive and negative during planning stages and while on site.

13. Attend weekly program review meetings.

14. Assist others with coordination of special events, i.e., New Year’s Eve & Club W Membership Events.

15. Assist in planning events and executing events, at restaurants when needed.

16. Assist others in any way they might need.

17. Assist clients with business office needs, i.e., faxes, copies, messages, etc….,

when Business Center is not available.

18. Other duties as may be assigned from time to time.

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full time associates: (medical, dental, vision, life, short and long term disability insurances as well as Paid Time Off and a 401K plan). Our unique recreational benefit package offers associates free and/or discounted resort activities, services and products..

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia

• Knowledge of catering, high-end banquet service, Client Dining Services, A/V, room and event management systems
• Experience in large-scale, multi-day production
• Excellent verbal and written communication
• Exceptional organizational skills
• Experience working with Microsoft Office/Office 365: Word, Excel, Outlook

Learn more about Sodexo's Benefits

Not the job for you?

At Sodexo, we offer Facilities Management positions in Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Health Care and Senior Living locations across the United States. Continue your search for Facilities Management jobs .

Working for Sodexo:

How far will your ambition, talent, and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring, and career growth opportunities.

Make an Immediate Impact.

Sodexo is the North American leader for Quality of Life Services. More than 150,000 Sodexo employees work to improve the quality of daily life for our 13,000 client sites in North America. Sodexo partners with clients to help them attain their strategic vision by developing Facility Management service solutions that increase the effectiveness of their people, enhance their business processes and optimize their infrastructure, which deliver tangible outcomes.

Our client portfolio spans multiple markets across the nation, including education, corporate services, health care, and government services, which means we can offer a career full of variety, challenges, and tremendous growth opportunities.

Sodexo is committed to providing working conditions and client services that are safe and healthy and will follow all applicable COVID-19 prevention measures, including state/local or client-mandated mask, testing, and/or vaccine requirements.

You will be required to have the COVID-19 vaccine to work at this location.

Position Summary:

Strength in event mgmt. skills- planning and working events/meetings, attention to detail, customer interaction/service skills

Key Duties
- Coordinate event/functions (food - event environment)
- A/V knowledge/responsibility
- Customer Services/directing operations
- Staffing

Qualifications & Requirements:

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 1 year

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

The Head of Workplace Experiences & Conference Services will oversee the strategy and logistical planning of all internal meetings, groups, and events within Alteryx's new office space at Irvine Spectrum Terrace.

The incumbent will lead the workplace experiences and conference planning team with focus on operational efficiencies, seamless employee experiences and strong team participation/partnerships. The leader is responsible for establishing and implementing process and structure to the overall conference services and internal employee events operations globally while delivering direction and training to their respective team. The position reports to the VP & Head of Global Real Estate.
Responsibilities:
Responsible for developing and maintaining the standards for our workplace experience and conference services program Design and implement event experience related guidelines, best practices, and standards for employees and cross-functional service teams Continuously evaluate and identify innovative ways to streamline and enhance service to maximize the employee experience Responsible for delivering results related to all employee experience and customer satisfaction KPIsConsistently offer professional, friendly, and engaging service Lead and manage all aspects of the Conference Services and Employee Events departments and ensure all service standards are followed Handle employee concerns and react quickly, logging and notifying proper areas Conduct monthly, departmental communication meetings Conduct weekly F&B BEO meetings with Catering teams Assist in creation and management of the departmental budget Balance operational, administrative, and new requests Assist guests and employees regarding office facilities in an informative and helpful way Follow department policies, procedures, and service standards Performs daily stand up with team to review and prep for all meetings Provides written communication and trackable confirmation upon receipt of meeting requests Provides written and verbal communication to employee regarding the management of their meetings Communicates final run of meeting to employees for their review and signoff Schedules and coordinates pre-meeting and post-meetings follow-ups for all events Owns special projects as assigned by department management

Qualifications:
Ten years' experience in the hospitality industry with at least three years of that experience associated with Corporate Conference Centers or Conference Center ResortsCollege degree in Hotel Management or have an extensive background in conference management preferred Experience in supervising a staff of 5 or more Previous job duties in banquets, conference planning, conference floor management and knowledge/understanding of audiovisual technology Prior experience with managing financials and development of budgets Knowledge of conference service equipment and set-up styles including but not limited to meeting room set-up, banquet set-up and audio-visual equipment Strong communication and interpersonal skills, including an ability to communicate at all levels of the organization.Exceptional organizational skills.Must have positive, outwardly hospitable attitude.Ability to maintain professional composure under high stress situation.Ability to work overtime on short notice, flexible with work schedule.Experience in a high profile, fast-paced media and entertainment company preferred.

Compensation:
Alteryx is committed to fair and equitable compensation practices. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.

This role is eligible for variable compensation including bonus and stock grants.

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Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.