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Conference services manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical conference services manager skills. We ranked the top skills for conference services managers based on the percentage of resumes they appeared on. For example, 10.7% of conference services manager resumes contained reservations as a skill. Continue reading to find out what skills a conference services manager needs to be successful in the workplace.

15 conference services manager skills for your resume and career

1. Reservations

Here's how conference services managers use reservations:

Coordinated all events and activities for upcoming groups from room reservations, activities, restaurant reservations and catered/banquet events.
Negotiated service agreements for airline/automobile/hotel/parking, travel management company, audio/visual, and room reservations software provider.

2. Conference Services

Here's how conference services managers use conference services:

Assumed additional executive management responsibilities in year 2003 in interim as hotel interviewed for a Director of Catering & Conference Service.
Re-organized Conference Services department to ensure communications and reporting between departments received in a consistent, complete and timely fashion.

3. Booking

Here's how conference services managers use booking:

Seasoned in all areas of the booking process, from prospecting and qualifying, to settling attrition upon completion of program.
Managed up to 12 annual conventions and trade shows from booking to completion that host from 200 to 4,000 attendees.

4. Banquet Event Orders

Here's how conference services managers use banquet event orders:

Prepared internal banquet event orders and group resumes/information packets for internal distribution.
Created accurate resumes and banquet event orders detailing program specifications.

5. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how conference services managers use repeat business:

Functioned as direct hotel liaison for Convention Manager and Conference Planner to ensure customer satisfaction and repeat business.
Established quality relationships with meeting planners by delivering their requirements and exceeding expectations resulting in repeat business.

6. Delphi

Delphi is a high-level programming language that supports object-oriented design and provides rapid application development for developing applications ranging from web applications, desktop applications, mobile applications, windows applications to machine learning applications.

Here's how conference services managers use delphi:

Manage client relationships and events utilizing Delphi Property/Event Management Software.
Maintained and restructured Delphi.net for efficiency.

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7. Audio Visual Equipment

Here's how conference services managers use audio visual equipment:

Arrange for banquets, food preparation, audio visual equipment, entertainment and recreational entertainment.
Implemented standardized audio visual equipment needs for all Conference Service meeting rooms.

8. Wine

Here's how conference services managers use wine:

Designed elaborate food and beverage/themed events, including food and wine pairings, and specialized menus.
Designed wine list.Would supply banquet department with liquor with bars based on requisitions and supply theoretical.

9. Site Inspections

Site inspection is a series of regular activities aimed at creating and maintaining safe conditions and discovering unsafe practices, including safety regulations, working conditions, and other critical areas of the construction site. The site inspection is carried out using traditional field visit methods with a paper and pen checklist.

Here's how conference services managers use site inspections:

Entertain and conduct on site inspections for the existing or prospective clients, and decision makers for prospective events at hotel.
Maintained relationships with assigned accounts through regular sales calls, client entertainment, site inspections and maintain consistent follow up.

10. Guest Satisfaction

Here's how conference services managers use guest satisfaction:

Develop and direct a professional Catering and Convention services team to ensure maximum revenue and guest satisfaction.
Manage all aspects of customer service and maintain guest satisfaction at all times.

11. Client Relationships

Here's how conference services managers use client relationships:

Achieve business goals by supporting the Sales and Catering team in developing, building and maintaining excellent client relationships.
Manage client relationships and needs in accordance with AAA Five Diamond, Forbes Four Star standards.

12. Event Planning

Here's how conference services managers use event planning:

Researched several software systems to help manage event planning, scheduling and facility operations.
Provided both internal and external customer meeting and event planning management.

13. Customer Satisfaction

Here's how conference services managers use customer satisfaction:

Developed new programs, which result in an increased level of customer satisfaction and operational excellence.
Monitored the performance of the Conference Center through verification and analysis of customer satisfaction.

14. Meeting Rooms

A meeting room is a room set aside solely to hold meetings and conferences to discuss issues, set priorities, and make decisions. A meeting room also can be used to hold training sessions, brainstorming, and/or strategy sessions.

Here's how conference services managers use meeting rooms:

Verify contracted banquet meeting rooms to ensure proper space has been assigned.
Coordinated the setup of all meeting rooms used for resort conferences.

15. BEOs

Here's how conference services managers use beos:

Created proposals, negotiated and formulated contracts, followed by the planning stage of creating BEOs and Group Resumes.
Prepared timely and accurate in-house group resumes, BEOs, and VIP amenities.

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List of conference services manager skills to add to your resume

The most important skills for a conference services manager resume and required skills for a conference services manager to have include:

Reservations
Conference Services
Booking
Banquet Event Orders
Repeat Business
Delphi
Audio Visual Equipment
Wine
Site Inspections
Guest Satisfaction
Client Relationships
Event Planning
Customer Satisfaction
Meeting Rooms
BEOs
Room Set-Up
Group Room Blocks

Group Resumes
Culinary
Social Events
Meeting Space
Group Events
Beverage Minimums
Upselling
Group Business
Function Space
Group Functions
Event Space
Fine Dining
Hotel Standards
Event Execution
Front Desk
Hotel Services
Menu Planning

Square Feet
Site Tours
VIP
Contractual Agreements
Banquet Checks
Group Sales
Guest Room Blocks
Trade Shows
Client Expectations
Corporate Events
Beverage Revenue
Beverage Management
Main Liaison
Private Dining
Custom Menus

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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