Top Conference Services Manager Skills

Below we've compiled a list of the most important skills for a Conference Services Manager. We ranked the top skills based on the percentage of Conference Services Manager resumes they appeared on. For example, 11.6% of Conference Services Manager resumes contained Banquet Facility as a skill. Let's find out what skills a Conference Services Manager actually needs in order to be successful in the workplace.

The six most common skills found on Conference Services Manager resumes in 2020. Read below to see the full list.

1. Banquet Facility

high Demand
Here's how Banquet Facility is used in Conference Services Manager jobs:
  • Managed all banquet facility operations; oversaw banquet staff to ensure the clients needs and specifications were met.
  • Developed and implemented sales department procedures, many still in use for newly expanded banquet facility.
  • Assisted with the opening of a new Nightclub, Fine dining Restaurant and Banquet Facility.
  • Managed day to day operations of the banquet facility and off premise events.
  • Provided clients with tours of banquet facility and overview of available services.

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2. Beverage Minimums

high Demand
Here's how Beverage Minimums is used in Conference Services Manager jobs:
  • Manage and monitor food and beverage minimums according to contract specifications.
  • Work directly with corporate groups with contracted food & beverage minimums of $250K+ and 1000+ room nights on peak.

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3. Room Blocks

high Demand
Here's how Room Blocks is used in Conference Services Manager jobs:
  • Organized room blocks, guest amenities, travel arrangements, and overall meeting and event details for groups up to 200.
  • Coordinate with Sales, Housekeeping, and Reservation staff in order to monitor group room blocks and special sleeping room needs.
  • Coordinated all aspects of group bookings such as guest room blocks, meeting room requirements and food & beverage needs.
  • Coordinated menu selections, room set up needs, activities on and off property, transportation and room blocks.
  • Managed Social, Association and Corporate market groups with room blocks ranging from 50-300 rooms on peak night.
  • Maintained Sales Goals, managed banquet and conference services staff, menu planned and managed room blocks.
  • Manage the wedding room blocks once contract is signed until the day of the event.
  • Conduct Site Visits to sell Catering and Conference Space, along with Hotel Room Blocks.
  • Sell, manage and monitor room blocks along with meeting space, maximizing revenue potential.
  • Organized and coordinated meetings, conferences, hotel room blocks, professional and social events.
  • Manage group room blocks and coordinated with the Sales Managers to follow contract procedures.
  • Managed group room blocks and coordinated the collection of attrition with Reservations and Accounting.
  • Coordinate and execute various events and manage hotel room blocks within the facility.
  • Monitored group room blocks from 20 to 650 rooms on peak.
  • Assisted with coordination of group room blocks to ensure room pickup.
  • Manage room blocks, meeting space and dining outlets.
  • Handled all VIP room blocks.
  • Managed group room blocks and coordinated the collection of attrition with Reservations and Accounting Accurately forecast individual booking revenues and cancellations.
  • Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
  • Managed all in house groups from room blocks only to multi day meeting events.

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4. Banquet Event Orders

high Demand
Here's how Banquet Event Orders is used in Conference Services Manager jobs:
  • Created accurate resumes and banquet event orders detailing program specifications.
  • Prepare banquet event orders for client approval and interdepartmental communication.
  • Completed banquet event orders, coordinate audio-visual requirements, obtained credit approvals, and reviewed bills sent to client for accuracy.
  • Blocked all space, created all banquet event orders and reviewed all pertinent function information with all key department managers.
  • Set and upheld that standards that all Banquet Event Orders (BEO's) were accurately detailed and complete.
  • Create Banquet Event Orders through Delphi and conducted all Banquet Event Order Meetings and Resume Meetings with operations.
  • Managed events, following banquet event orders and quickly adjusting to meet changing guest needs.
  • Use Delphi to create Banquet Event Orders customized to client's event needs.
  • Compile all banquet event orders and resumes for groups at the hotel.
  • Created, updated and developed Banquet Event Orders for all catering functions.
  • Generated banquet Event Orders, Group Profiles and other communications as necessary.
  • Created proposals, contracts, room reservations and banquet event orders.
  • Created banquet event orders for groups with banquet and/or meeting functions.
  • Executed client proposals and staff Banquet Event Orders for all events.
  • Create and manage Banquet Event Orders and rooming lists.
  • Compiled Banquet Event Orders and attended all BEO meetings.
  • Prepare Banquet Event Orders and coordinate with banquet department.
  • Prepared all Banquet Event Orders and event diagrams.
  • Created and maintained banquet event orders in Delphi.
  • Prepare Banquet Event Orders for all groups.

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5. Meeting Space

high Demand
Here's how Meeting Space is used in Conference Services Manager jobs:
  • Provided project management support for meeting space build-outs and requirements.
  • Managed meeting space quality, location and capacities to determine facility s overall ability to host events through changing event needs.
  • Monitored and enforced program deadline dates and worked with clients to release meeting space not needed to maximize hotel revenues.
  • Conduct site visits of guest facilities and meeting spaces to ensure the highest level of service to all customers.
  • Ensured maximum utilization of hotel rooms, meeting space, revenues and profits while delivering quality product and service.
  • Coordinate and make arrangements for group meetings, events, and conventions utilizing the hotel's meeting space.
  • Utilized Breeze computer system to maintain accounts, book meeting space and create banquet event orders.
  • Process attrition/cancellations for rooms as well as meeting space.
  • Utilize Delphi, Delphi Diagrams, and Meeting Matrix to process accounts, bookings and meeting space requirements.
  • Sell, negotiate and manage all event spaces at Ink 48 hotel- Three meeting spaces and penthouse.
  • Provide final internet usage to DAS Worlwide to closeout monthly meeting space internet revenue.
  • Set up and tear down of meeting space Serve and bus tables for banquets

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6. Audio Visual

high Demand
Here's how Audio Visual is used in Conference Services Manager jobs:
  • Support sales and catering revenue goals by up-selling rooms, food, beverage, room rental and audio visual sales.
  • Work with clients in menu planning, meeting room set up, audio visual needs and billing arrangements.
  • Managed a department of six responsible for overseeing on-site meeting needs including room set-up and audio visual services.
  • Plan all food and beverage functions, meeting sets, audio visual needs and themed events.
  • Arrange for banquets, food preparation, audio visual equipment, entertainment and recreational entertainment.
  • Up sell food & beverage and audio visual equipment to maximize revenue.
  • Set up and maintain all audio visual equipment for the property.
  • Coordinate conference setup & audio visual needs with client.
  • Continued all responsibilities of a Conference Coordinator and Senior Coordinator Oversaw Conference Planning Department and Audio Visual Operations
  • Partnered with Audio Visual and Exhibit Management teams to ensure clients needs were met.

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7. Conference Services

high Demand
Here's how Conference Services is used in Conference Services Manager jobs:
  • Re-organized Conference Services department to ensure communications and reporting between departments received in a consistent, complete and timely fashion.
  • Supervised Conference Services Coordinator in completing daily activities and tasks.
  • Established all vendor relationships associated with Conference Services.
  • Managed one Conference Services Coordinator.
  • Worked with Catering and Conference Services Managers to make sure all room sets were accurate and to the customer's requirements.
  • Developed & implemented new marketing strategy and material for local social business, conference services and wedding department in 2015.
  • Managed hotel bookings for conferences, meetings and oversee operations entailing the supervision of the Conference Services and Banquet staff.
  • Managed the Conference Services Department, ensuring staff met or exceeded Resort standards, emphasizing superior customer service.
  • Maintained a variety of files and records and prepared statistical and routine reports related to conference services.
  • Recognized by Interstate Hotels as a top 10 conference services manager at their 2012 GM Conference.
  • Oversee conference services staff setting up meeting rooms and coffee break stations throughout the entire center.
  • Worked with the Conference Services team collaboratively to increase revenue forecast accuracy by 10%.
  • Assisted in overseeing the operation and success of the Catering & Conference Services Department.
  • Hired as Events Coordinator and promoted at 90 day review to Conference Services Manager.
  • Managed in House Catering Department and Conference Services for Gap Inc. serving 2,500 employees.
  • Coordinate space releases and conference service logistics with 14-member sales and conference services team.
  • Hired, managed and directed staff of 15 housemen in conference services department.
  • Worked on special projects for the Conference Services Supervisor and Director of Operations.
  • Managed daily operations of the Conference Services Department and a staff of five.
  • Created Crystal Reports with information as assigned by the Director of Conference Services.

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8. Special Events

high Demand
Here's how Special Events is used in Conference Services Manager jobs:
  • Solicited both corporate and non-corporate special events through cold-calling and networking.
  • Assisted the Director of Food and Beverage with special events including the annual General Manager's conference and biannual property reviews.
  • Worked with the catering chef and cook crew to plan menus for dietary needs, special events, etc.
  • Plan, coordinate and implement special events such as meetings, dinner/cocktail parties, press days and movie junkets.
  • Focused on growth in financial areas affected by Meetings & Special Events while maintaining high levels of service.
  • Contributed to a team of four to market, sell and oversee execution of special events.
  • Managed scheduling, planning, and implementation of conferences and special events.
  • Manage all aspects of meetings and special events for various markets.
  • Oversee banquet team during meetings, special events, and parties.
  • Plan, coordinate and implement special events, meetings and conferences.
  • Reserve conference rooms and coordinate all meetings and other special events.
  • Planned special events to promote the restaurant's reopening.
  • Propose, initiate and facilitate special events and theme weekends
  • Planned special events and holiday parties.
  • Provided support to the Banquet Department for special events functions Performed back-of-the-house, front-of-the-house duties for overall productivity of events
  • Manage meetings and special events on property ~coordinate all event services for group business.

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9. Customer Service

high Demand
Here's how Customer Service is used in Conference Services Manager jobs:
  • Provided and monitored training of personnel in customer service and standard operating procedures in accordance with foundation's instructions and manuals.
  • Delivered exemplary customer service by ensuring quality conferencing, and led team communications to boost efficiency.
  • Offered telephone, online and face-to-face customer service within a corporate hospitality and facilities management environment.
  • Concentrate on customer service relations as well as building brand recognition and credibility.
  • Developed and fostered strong relationships with external customers by providing excellent customer service.
  • Streamlined multiple processes, improving efficiency, productivity and customer service.
  • Prepare and delegate workload responsibilities for each function/event to ensure guests receive superior customer service and the event exceeds their expectations.
  • Directed service teams of up to 30 employees ensuring optimum levels of customer service and performance.
  • Excelled consistently in customer service, which was evident from numerous unsolicited accolades from clients.
  • Manage all aspects of customer service and maintain guest satisfaction at all times.
  • Promoted to Assistant Manager after 1 year as a Customer Service Representative.
  • Focused on customer service and administrative detail to meet high standards.
  • Hired into the position to provide exceptional customer service.
  • Provided excellent customer service to new and existing accounts.
  • Improved customer service using the AAA Five-Diamond guidelines.
  • Adhered strictly to rules and regulations of the school as wellscommunicated effectively to our staff and provided excellent customer service.

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10. Meeting Rooms

high Demand
Here's how Meeting Rooms is used in Conference Services Manager jobs:
  • Implemented standardized audio visual equipment needs for all Conference Service meeting rooms.
  • Verify contracted banquet meeting rooms to ensure proper space has been assigned.
  • Coordinated the setup of all meeting rooms used for resort conferences.
  • Assigned banquet/meeting rooms set up based on needs of clients.
  • Assist with setting up of meeting rooms when needed.
  • Arranged and confirmed space requirements for a variety of clients ranging from classrooms to special meeting rooms to outdoor space.

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11. Group Resumes

high Demand
Here's how Group Resumes is used in Conference Services Manager jobs:
  • Prepared internal banquet event orders and group resumes/information packets for internal distribution.
  • Prepare event orders and group resumes to provide detailed information to all hotel departments and communicate timing and flow of conferences.
  • Set up detailed group resumes instructing all departments on their respective responsibilities during the group's stay on property.
  • Prepared group resumes and banquet event orders, presented key details at weekly operations meetings and daily BEO meetings.
  • Created, presented and disseminated group resumes detailing vital group logistics for all internal departments.
  • Compile group resumes, banquet event orders, banquet checks and floor plans.
  • Create and ensure proper execution of all BEO s and Group Resumes.
  • Prepared banquet event orders and group resumes to distribute to other departments.
  • Communicate group needs to all Departments through Memos and Group Resumes.
  • Compiled all Banquet Event orders and group resumes for above group.
  • Create contracts, banquet event orders, diagrams, and group resumes through the use of Delphi.fdc and Meeting Matrix software.
  • Prepare proposals, contracts,banquet event orders, group resumes and banquet checks for conference and wedding groups.

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12. Meeting Planners

high Demand
Here's how Meeting Planners is used in Conference Services Manager jobs:
  • Maximize revenue by up-selling contracted products to Meeting Planners and identify additional revenue opportunities based on each Conference profile.
  • Improved Meeting Planner satisfaction by establishing effective communication between the Executive Chef and the Meeting Planners.
  • Engage clients & meeting planners throughout the planning process of each event to ensure contractual deadlines are met.
  • Worked with meeting planners, domestic and international, to execute successful meetings and events.
  • Created positive relationships while communicating with meeting planners and assisting with the planning of events.
  • Coordinated with meeting planners and internal departments to plan groups functions on-site & off-site.
  • Initiate and Maintain Relationships with over 100 Meeting Planners, Pursue new Leads.
  • Establish rapport with meeting planners while promoting hotel facilities and services.
  • Coordinate master account billing with meeting planners, whenever requested.
  • Worked with meeting planners and sales staff to create events.
  • Work with meeting planners through the logistic planning process.
  • Coordinated, liaised between the meeting planners, sales, reservation, support departments, vendors, contractors and destination companies.

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13. Room Hotel

high Demand
Here's how Room Hotel is used in Conference Services Manager jobs:
  • Managed all aspects of convention services for a 235 room hotel/conference center with 17,000 sq ft meeting space
  • Marketed and sold catering and banquet services for a 200-room hotel with 15,000 sq.
  • Served as catering sales manager for this 760-room hotel with 20,000 sq.
  • Managed all wedding room blocks for the 300 room hotel.
  • Lead in the successful execution of all corporate meetings for this 384 room hotel, offering over 36,000sf of space.
  • Manage, coordinate and execute group assignments turned over by the sales staff for a 410 room hotel with 40,000 sq.

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14. VIP

high Demand
Here's how VIP is used in Conference Services Manager jobs:
  • Implemented a Hotel VIP amenity program to generate additional bottom-line revenue.
  • Work directly with Event Planners and group contacts to plan and facilitate VIP Board Meetings and high-end conferences.
  • Developed themed VIP in-room amenities for programs of 100 rooms on peak and higher.
  • Specialize in corporate, upscale and all VIP events with 20 rooms or more.
  • Coordinated implemented any special orders and/or room gifts for VIP's.
  • Arrange transportation for groups and expected VIP's.
  • Coordinated all needs for groups and VIPs.

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15. Set-Up

average Demand
Here's how Set-Up is used in Conference Services Manager jobs:
  • Ensured client satisfaction through recreational arrangements, meetings set-up, meal functions, room reservation, and group billing.
  • Supervised 6 Set-Up Assistants and stewarding crew and managed on-site production and clean-up for events.
  • Generate details event orders and diagrams outlining room set-up requirements and menus for all events.
  • Oversee all Set-Up, Coffee Breaks, Technology and Business Center operations.
  • Place orders with outside vendors and coordinate set-up/removal dates & times.
  • Test, set-up IT/AV equipment for VC meetings and Duo presentations.
  • Supervised operations and support staff including housekeeping, set-up, utilities, maintenance, security, and banquet/event staff.
  • Evaluated space requirements, developed layout plans, supervised set-ups/break downs and conducted pre-event site inspections.
  • Collaborated with local union for set-up and tear down of drayage.

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16. Social Events

average Demand
Here's how Social Events is used in Conference Services Manager jobs:
  • Worked with corporate, government and family event planners and managers to coordinate social events, meetings and conferences.
  • Planned and scheduled a variety of company conferences, seminars tours, executive meetings and social events.
  • Assisted in the sales process and servicing of social events, golf groups, and weddings.
  • Designed, coordinated, and managed wedding receptions, social events, corporate meetings and conferences.
  • Assist clients in identifying the goals and objectives for corporate, association and social events.
  • Performed all aspects of meetings and social events including seminars, speeches, and conferences.
  • Organized conferences, meetings and social events from the time of assignment through meeting completion.
  • Detailed/executed all local corporate, group, wedding, and social events up to 500. !
  • Planned and organized business meetings and social events for small-group accounts at a conference resort.
  • Coordinate meetings, group activities and upscale social events from concept to completion.
  • Coordinated and supervised all social events, often doubling as Banquet Manager.
  • Maintained trace system for planning multiple daily meetings and social events.
  • Detail and sell social events for the entire property.
  • Managed over 60 conferences and social events annually.
  • Executed All Corporate Programs and Social Events.
  • walk up business and social events.

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17. Guest Satisfaction

average Demand
Here's how Guest Satisfaction is used in Conference Services Manager jobs:
  • Develop and direct a professional Catering and Convention services team to ensure maximum revenue and guest satisfaction.
  • Managed labor, payroll, purchasing, and 100% guest satisfaction.
  • Solicit feedback through questionnaires to evaluate levels of guest satisfaction.
  • Increased guest satisfaction scores by 20% overall.
  • Maintain a 98% guest satisfaction score throughout 3 years of client interaction at Bell Harbor.
  • Follow up on guest satisfaction Receive high scores from client surveys consistently Knowledgeable in Kosher Market Lead Sales Force Calls

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18. Square Feet

average Demand
Here's how Square Feet is used in Conference Services Manager jobs:
  • Worked with groups of 10 to 500 people, organizing events within 28,000 square feet of meeting space and 450guest rooms.
  • Coordinated conferences, meetings, and golf groups in 18,000 square feet of meeting space, spread over five square miles.
  • Oversee operations for 70,000 square feet of conference space, including a private executive conference center for ExxonMobil.
  • Managed a catering budget of $2,000,000 from 7,000 square feet of banquet space as Conference Services Manager.
  • Manage 71,000 square feet of indoor and outdoor meeting space for corporate groups and events.
  • Managed over 10,000 square feet of meeting and conference space and supervised over 20 employees.
  • Beach resort including 439 guest rooms and over 30,000 square feet of function space.
  • Monitor multiple events at a time in over 42,000 square feet of meeting space.
  • Promoted services at a facility with 354 guest rooms and 10,000 square feet.
  • Managed event space at Hotel Palomar totaling 6,000 square feet.

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19. Site Inspections

average Demand
Here's how Site Inspections is used in Conference Services Manager jobs:
  • Conducted walking site inspections throughout property.
  • Entertain and conduct on site inspections for the existing or prospective clients, and decision makers for prospective events at hotel.
  • Maintained relationships with assigned accounts through regular sales calls, client entertainment, site inspections and maintain consistent follow up.
  • Receive upcoming client files and thoroughly review it to prepare for the site inspections and meetings with the clients.
  • Hosted site inspections, prospect new business, sold meeting space, attended industry events.
  • Meet with clients and conduct site inspections as necessary.
  • Conducted events and sleeping rooms' site inspections.
  • Performed site inspections and menu tastings.
  • Conduct with client site inspections.
  • Provide hotel site inspections and conducts pre-planning meetings when necessary.

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20. D COR

average Demand
Here's how D COR is used in Conference Services Manager jobs:
  • Created, updated and maintained detailed operational procedures related to travel and corporate events and meetings.
  • Perform minor maintenance on conference equipment requiring good dexterity with tools and cordless equipment.
  • Managed Corporate Travel Program for 1,200 corporate domestic travelers.
  • Follow budgetary and corporate accounting guidelines.
  • Generated business in the Pump Room Restaurant including wedding receptions, birthday and anniversary parties and corporate dinners and receptions.
  • Planned New Year s Eve 2003 festivities: entertainment, fireworks, d cor for all restaurant outlets.
  • Coordinated & executed all aspects of meeting events for Government, Association, and Corporate accounts.
  • Developed new group business; negotiated and secured corporate group deals, promotions and rates.
  • Contracted with outside suppliers and vendors for d cor and audio-visual requirements.
  • Detailed, synchronized and coordinated wedding, social, and corporate events.
  • Assisted with interior upgrades and d cor for hotel renovation.
  • Created floor plans, room d cor and detailed agendas.
  • Increased wedding/events in Jewish, social and corporate markets.
  • Coordinated corporate, social, entertainment and convention groups.
  • Ensured correct and timely client invoicing.
  • Managed corporate and social events.
  • Confirmed any revisions and notified corresponding departments in a timely manner.
  • Handled corporate meetings to include BEO's, group resumes and pre and post convention meetings.

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21. Repeat Business

average Demand
Here's how Repeat Business is used in Conference Services Manager jobs:
  • Functioned as direct hotel liaison for Convention Manager and Conference Planner to ensure customer satisfaction and repeat business.
  • Established quality relationships with meeting planners by delivering their requirements and exceeding expectations resulting in repeat business.
  • Anticipated and handled customer complaints and ensure quality product delivery, customer satisfaction, and repeat business.
  • Repeat business resulted through building and maintaining client relationships.
  • Ensured maximum guest satisfaction and promoted repeat business.
  • Maximize profitability and generate repeat business.
  • Develop and maintain positive, effective and strong working relationship with group contacts and clients resulting in repeat business and referrals.
  • Maintained excellent communications with all clients during and after their meeting concluded to ensure a high probability of repeat business.
  • Acted as a liaison between client, and operating departments to ensure a successful meeting, and generate repeat business.
  • Managed Bridal Anniversary Packages for repeat business: client outreach, e-blasts, personal letters, etc.
  • Provided on site management of groups; developed client relationship to generate repeat business.
  • Maintained high levels of service resulting in strong client loyalty and repeat business.
  • Work with various departments to ensure success of events and procure repeat business.
  • Maintained relationships with clients to ensure successful events and repeat business.
  • Established and maintained relationships with clients to secure repeat business.
  • Develop relationships with clients for repeat business.
  • Performed onsite inspections for potential clients and followed up with previous clients to generate repeat business.

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22. Group Business

average Demand
Here's how Group Business is used in Conference Services Manager jobs:
  • Provide world-class management and coordination of convention and group business.
  • Coordinate internal flow of information, maintain event calendar, and expedite work flow for resort group business.
  • Implemented all information related to group business booked by Sales Managers to meet the needs of the client.
  • Lead the house and F&B team to provide complete service for convention and group business.
  • Manage and coordinate all group business for the hotel while trying to achieve the best ESS results.
  • Prospect, Identify, Qualify Group Business and Turnover to reach Revenue Goals of Company.
  • Maximized revenue through effective up selling of services; promoted facilities for future group business.
  • Planned, organized, developed and implemented all assigned group business and social programs.
  • Work with group business to ensure an extraordinary experience on Nantucket.
  • Detailed and managed all group business booked by Sales Managers.
  • Generated new group business, averaging 4 events per month.
  • Experienced in fielding, selling and booking group business.
  • Increased weekend group business for need periods by 15%
  • Managed meetings and events for group business.
  • Developed department structure and process to support Financial and Pharma corporate group business.
  • Detailed group business including: food and beverage menu's, meeting space and event add-ons.
  • Planned, organized and managed group business as well as pro bono events for Aetna Institute.
  • Managed group business of over $2M yearlyAssisted with the social bookings

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23. Sales Department

average Demand
Here's how Sales Department is used in Conference Services Manager jobs:
  • Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenue.
  • Reviewed all contracts turned over from sales department to ensure files were accurate and assigned to conference services team.
  • Manage and coordinate all conferences, meetings, group functions and group activities booked through the sales department.
  • Create action plans within sales department in order to maximize profits and seek new revenue streams.
  • Manage, coordinate, and execute group assignments turned over by the Sales Department.
  • Assisted the executive team, catering and conference service sales department in generating revenue.
  • Contributed to increase number of repeat clients in the group sales department.
  • Complete execution of all group contracts turned over by the Sales Department.
  • Managed $2.1 million in conference service operations for sales department.
  • Act as liaison between sales department and operations team.
  • Assisted with budget and marketing plan for CVB Sales department Co-created the Authentic African American Experience tour program.
  • Detailed and planned successful events booked by the sales department Maintained client relationships Provided support to operating departments

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24. Group Sales

average Demand
Here's how Group Sales is used in Conference Services Manager jobs:
  • Carry out instructions from Conference/Group Sales Managers.
  • Performed duties as sales manager; responsible for on property group sales, conducting site visits for potential groups.
  • Qualified all incoming group sales leads by assigning dates and space and researching background information.
  • Partnered with group sales teams to provide detailed client site visits.
  • Approve and assign group contracts as generated by Group Sales.
  • Worked closely with Group Sales Manager to attract corporate business.
  • Worked closely with Group Sales during the contract process.
  • Promoted to Group Sales Manager.
  • Monitor Group Sales Contracts i.e.
  • Maintained the policies set forth in the group sales contract (i.e.
  • Work closely with group sales manager in regards to contract modifications.

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25. Successful Events

average Demand
Here's how Successful Events is used in Conference Services Manager jobs:
  • Planned successful events for the Banks Board of directors and took lead planning role for meetings with other banks' Boards.
  • Work with vendors and subcontractors to execute successful events for private rentals and community based initiatives.
  • Worked closely with operations team to ensure successful events meeting client needs and company profitability guidelines.
  • Communicated effectively with staff to execute successful events from client vision to on-site oversight.
  • Communicated effectively with client and other company staff to execute imperative successful events.
  • Served as primary liaison between client and operational departments to ensure successful events.

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26. Corporate Meetings

average Demand
Here's how Corporate Meetings is used in Conference Services Manager jobs:
  • Complete responsibility of coordinating all corporate meetings and catering events.
  • Generated banquet event orders for corporate meetings.
  • Facilitated successful corporate meetings through hands-on management style, communication and coordination between hotel operations, departments and outside vendors.
  • Planned and implemented events ranging from corporate meetings, holiday parties, and birthdays, to weddings.
  • Create and implement Best Practices and sales campaigns to increase corporate meetings and stay competitive within marketplace.
  • Planned and executed social/corporate meetings and events for groups with as many as 2,500 people.

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27. Hotel Staff

average Demand
Here's how Hotel Staff is used in Conference Services Manager jobs:
  • Communicate last minute changes of all events to hotel staff and ensure operational follow up is at standards.
  • Worked side by side with all hotel staff to insure flawless execution of successful events.
  • Delegate and assign event details communicated by client to hotel staff.
  • Work with hotel staff to ensure a positive, successful event.
  • Developed group resumes and banquet event orders for the hotel staff.
  • Acted as the liaison between meeting planners and hotel staff.
  • Communicate effectively with all clients and internal hotel staff members.
  • Synchronize the needs of the client with hotel staff.
  • Led weekly team meetings to review group resumes and BEOs with key hotel staff.
  • Conducted pre/post-conference meetings with clients and key hotel staff to receive feedback.
  • Conducted pre-convention meetings with the client and hotel staff.

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28. Beos

average Demand
Here's how Beos is used in Conference Services Manager jobs:
  • Created proposals, negotiated and formulated contracts, followed by the planning stage of creating BEOs and Group Resumes.
  • Managed group food and beverage through banquet event orders (BEOs) and rooming accommodations through rooming lists.
  • Arranged events within the facility from booking to preparation of BEOs and overseeing set ups.
  • Create BEOs and resumes to communicate in detail to all staff members on property
  • Coordinate with banquet department for execution of BEOs.
  • Compile BEOs for non-social catering functions and distribute the BEOs as required to effected departments in a timely manner.

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29. Department Heads

average Demand
Here's how Department Heads is used in Conference Services Manager jobs:
  • Headed weekly Ops Meeting to report group information and coordinate with department heads and managers.
  • Communicated with department heads and executive staff daily, through updated reports.
  • Facilitated communication of group needs with group resumes, BEO's, and hosting pre-conference meetings with department heads.
  • Organized pre con/post con meetings with the client and department heads to understand clients expectations and feedback.
  • Conducted group resume meetings with all department heads for pre-convention details.
  • Conduct pre-conference meetings with meeting planner and all appropriate department heads.

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30. Sales Goals

low Demand
Here's how Sales Goals is used in Conference Services Manager jobs:
  • Exceeded year-to-date sales goals by 123.43% for corporate, SMERF, and National Associations groups.
  • Exceeded sales goals for three consecutive quarters.
  • Achieved 2015 Q1, Q2 and Q3 sales goals by 145%.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Manage monthly sales goals and budgets to ensure maximum hotel profitability
  • Balanced requirements of both in house management and area sales team management, meeting and exceeding personal sales goals each quarter.

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32. Site Tours

low Demand
Here's how Site Tours is used in Conference Services Manager jobs:
  • Conducted site tours and hosted events for meeting planners, event consultants and wedding professionals.
  • Organize site tours of hotel's outlets, meeting space, and guest rooms.
  • Participate in site tours with contracted clients as well as potential clients.
  • Conduct site tours and host food tastings with prospective clients.
  • Hosted client site tours and new hire orientation modules.
  • Conducted site tours of private event space
  • Conduct site tours with clients.
  • Created weddingpackages/menus for both weddings and conference groups, published and distributed via site tours, trade shows and sales calls.
  • Respond in a timely manner all phone and email inquiries, meet with clients, provide site tours.
  • Pre-planned on-site visits, conducted site tours of contracted and potential conference groups.

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33. Event Details

low Demand
Here's how Event Details is used in Conference Services Manager jobs:
  • Created Banquet Event Orders with event details.
  • Conduct site planning visits, pre-conference meetings, and daily event details meetings.
  • Coordinated event details and participated in function events with personal staff and caterer.
  • Plan and organize catering/event details identifying areas of opportunity to increase revenue.
  • Collaborated with other departments to ensure event details were properly executed.
  • Communicate event details to all responsible hotel departments.

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34. Beverage Revenue

low Demand
Here's how Beverage Revenue is used in Conference Services Manager jobs:
  • Generated 40k-60k food & beverage revenue on a monthly basis; peak revenue of 103k in a month.
  • Up sold over $60,000 in food and beverage revenue and managed 12,000 square ft of meeting space.
  • Enhanced food & beverage revenues from assigned groups by working alongside the sales team.
  • Generated food and beverage revenue through creative menu sales.
  • Maximized food and beverage revenues by up selling.
  • Increased food and beverage revenue by [ ] over budget when venue was under construction for 3 months.
  • Increase food and beverage revenue through upselling.

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35. Operational Departments

low Demand
Here's how Operational Departments is used in Conference Services Manager jobs:
  • Increased operational efficiency by 40% by eliminating silos and improving collaboration while leading five cross-functional operational departments.
  • Handled groups up to 200 people * Communicated client needs to the various operational departments
  • Worked closely with all operational departments to ensure smooth delivery of all services -Prepared all billing and reviewed before submitting for processing
  • Work with banquet department leads and other operational departments to facilitate all group specifications and contractual requirements.
  • Disseminated information to operational departments, creating itinerary, directed Pre-Conference Meetings with the client.
  • Directed the communication between operational departments and conference set up teams.

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36. Revenue Growth

low Demand
Here's how Revenue Growth is used in Conference Services Manager jobs:
  • Maximize current hotel key accounts by identifying and capturing those that offer revenue growth.
  • Catalyzed revenue growth with full accountability for P&L performance.
  • Instituted Off Premise catering and off site event management for additional revenue growth.
  • Achieved consistent year-over-year revenue growth of one hundred forty percent (140%).
  • Establish operating and financial goals of Pinstripes mission of building offsite catering for revenue growth of 1 million per year.
  • Identified, contacting and qualifying leads Drove sales revenue growth each quarter.

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37. Trade Shows

low Demand
Here's how Trade Shows is used in Conference Services Manager jobs:
  • Assured smooth operation at trade shows through anticipating/planning for potential problem areas.
  • Represent property at trade shows, networking and community organization events.
  • Managed up to 12 annual conventions and trade shows from booking to completion that host from 200 to 4,000 attendees.
  • Developed new business, implemented marketing strategies, created direct mail and sales tools, attended 4-6 trade shows annually.
  • Coordinated and managed Conferences, Trade Shows and Weddings from conception to post event evaluation.
  • Showcased events and trade shows for corporations, meeting planners and consultants.
  • Represented company at trade shows, sales missions, and sales conventions.
  • Represented CVB at hospitality conferences, meetings, and trade shows.

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38. Contractual Agreements

low Demand
Here's how Contractual Agreements is used in Conference Services Manager jobs:
  • Owned contractual agreements pertaining to venue, food & beverage and special concessions.
  • Create and sign contractual agreements.
  • Interpreted and coordinated all meeting requirements as specified by contractual agreements and client.
  • Read contractual agreements and effectively carried out any special requests.
  • Monitored all contractual agreements pertaining to meeting space, guest room accommodations, food and beverage and special concession.
  • Managed all contractual agreements between the hotel and the client and maintained and controlled individual event budgets.

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39. Client Relationships

low Demand
Here's how Client Relationships is used in Conference Services Manager jobs:
  • Manage client relationships and events utilizing Delphi Property/Event Management Software.
  • Achieve business goals by supporting the Sales and Catering team in developing, building and maintaining excellent client relationships.
  • Manage client relationships and needs in accordance with AAA Five Diamond, Forbes Four Star standards.
  • Maintained client relationships by managing eventsoften exceeding 500 attendees.
  • Nurtured and maintained exceptional client relationships, ensuring that event specifications were achieved, resulting in a seamless experience.
  • Assure client satisfaction and assume responsibility for initiating and fostering successful, profitable client relationships.

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40. Final Billing

low Demand
Here's how Final Billing is used in Conference Services Manager jobs:
  • Prepare all final billing documentation to ensure accuracy.
  • Service the groups from the sales turnover process through the final billing.
  • Reviewed charges and helped to produce final billing for group accounts.
  • Reviewed and submitted final billing for client functions.
  • Ensured rooming lists and final billing accurate.
  • Quote pricing for guests, process deposits and determine billing schedule to include final billing on all groups.

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41. Special Requests

low Demand
Here's how Special Requests is used in Conference Services Manager jobs:
  • Maintained proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists.
  • coordinate with the Executive Chef to plan special requests for clients and special event menus.
  • Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists.
  • Initial point of contact for members including top tourist destinations, retailers, and restaurants, regarding special requests and inquiries.
  • expand food & beverage options and special requests utilized during lunches and breakout sessions.

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42. Group Requirements

low Demand
Here's how Group Requirements is used in Conference Services Manager jobs:
  • Communicated group requirements to conference center staff at weekly department meetings and via written communication.
  • Provide written confirmation to client and all associated hotel departments all group requirements.

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43. Conference Groups

low Demand
Here's how Conference Groups is used in Conference Services Manager jobs:
  • Acted as general liaison between conference groups and various university departments.
  • Coordinated all logistical details for conference groups and catering events.
  • Negotiate contractual agreement with university affiliated and non-affiliated conference groups.
  • Coordinated marketing and hospitality services for city-wide conference groups.
  • Coordinate various conference groups for corporate group meetings & events.
  • Standardized resumes for conference groups.
  • Managed pre-planned on-site coordination of conference groups.
  • Coordinate housing, dining, and event services for multi-day overnight contracted conference groups.
  • Established relationships with conference groups and conference leaders throughout the country.

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44. Front Desk

low Demand
Here's how Front Desk is used in Conference Services Manager jobs:
  • Assisted with the Front Desk, Guest services, Concierge.
  • Acted as liaison between Front Desk, Concierge, Credit, Maitre D', Chef and Security.
  • Coordinate all catering events in the hotel with the Food and Beverage Department, Front Desk, Engineering and Housekeeping Departments.
  • Coordinated with front desk and other departments in hotel to insure complete coverage of event including food and overnight rooms.
  • Worked a weekly MOD schedule that oversaw restaurant, front desk, and banquets while working my own events/sales manager.
  • Trained and monitored new hires in daily front desk processes and operations.

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45. Corporate Groups

low Demand
Here's how Corporate Groups is used in Conference Services Manager jobs:
  • Booked and coordinated conference details for small corporate groups.
  • Created banquet event orders, conferences resumes, and banquet checks for corporate groups and conventions.
  • Negotiate all sales contracts for small corporate groups and entertainment groups, achieving over $1,000,000 in annual revenues.
  • Booked and organized all corporate groups and meetings of 15 rooms and under.
  • Focused on sales and service to government, association and corporate groups.
  • Managed client satisfaction for up to ten corporate groups per week with approximately 500 attendees each.

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46. Special Concessions

low Demand
Here's how Special Concessions is used in Conference Services Manager jobs:
  • Monitor all contractual agreements pertaining to meeting apace, food and beverage and any special concessions.
  • Monitor and execute hotel contracts pertaining to meeting space, food, beverages and special concessions.
  • Coordinated with the Director of Sales and marketing in regards to special concessions and negotiated materials within the contracts.

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47. Client Expectations

low Demand
Here's how Client Expectations is used in Conference Services Manager jobs:
  • Communicated client expectations to internal staff.
  • Maintain departmental customer survey scores through exceeding client expectations.

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48. Room Nights

low Demand
Here's how Room Nights is used in Conference Services Manager jobs:
  • Handled all aspects of mid-size programs ranging from 50 -250 peak room nights.
  • Experience with conventions up to 6,000 room nights/ 1,600 on peak.
  • Booked and serviced over 1000 room nights in 2001.
  • Manage groups 500 (or less) peak room nights.
  • Arranged and serviced social groups which generated about 3000 room nights and corporate groups with 75 attendees with 40 sleeping rooms.
  • Completed 2012 at 107% of annual sales goal resulting in $800,000 in revenue and over 2,500 room nights.

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49. Group Events

low Demand
Here's how Group Events is used in Conference Services Manager jobs:
  • Enhanced group events and department profitability by using up-selling techniques.
  • Managed Multiple Group events at various stages of the planning process to ensure that deadlines and contractual obligations were met.
  • Managed and coordinated all details related to group events and meetings, after they are booked.
  • Manage Multiple Group events at various stages of the planning process and ensure that deadlines and contractual obligations are met.
  • Supervised in-house execution of all group events to ensure group meeting planners are satisfied with their events and resort services.
  • Manage all aspects of group events including food/beverage, Audio Visual, room blocks, and event flow.

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20 Most Common Skill for a Conference Services Manager

Banquet Facility14.9%
Beverage Minimums10.9%
Room Blocks8.9%
Banquet Event Orders8.1%
Meeting Space6.9%
Audio Visual6.2%
Conference Services5.4%
Special Events5%

Typical Skill-Sets Required For A Conference Services Manager

RankSkillPercentage of ResumesPercentage
1
1
Banquet Facility
Banquet Facility
11.6%
11.6%
2
2
Beverage Minimums
Beverage Minimums
8.5%
8.5%
3
3
Room Blocks
Room Blocks
6.9%
6.9%
4
4
Banquet Event Orders
Banquet Event Orders
6.3%
6.3%
5
5
Meeting Space
Meeting Space
5.3%
5.3%
6
6
Audio Visual
Audio Visual
4.8%
4.8%
7
7
Conference Services
Conference Services
4.2%
4.2%
8
8
Special Events
Special Events
3.9%
3.9%
9
9
Customer Service
Customer Service
3.3%
3.3%
10
10
Meeting Rooms
Meeting Rooms
2.7%
2.7%
11
11
Group Resumes
Group Resumes
2.7%
2.7%
12
12
Meeting Planners
Meeting Planners
2.7%
2.7%
13
13
Room Hotel
Room Hotel
2.5%
2.5%
14
14
VIP
VIP
2.3%
2.3%
15
15
Set-Up
Set-Up
2.2%
2.2%
16
16
Social Events
Social Events
2%
2%
17
17
Guest Satisfaction
Guest Satisfaction
1.6%
1.6%
18
18
Square Feet
Square Feet
1.6%
1.6%
19
19
Site Inspections
Site Inspections
1.4%
1.4%
20
20
D COR
D COR
1.3%
1.3%
21
21
Repeat Business
Repeat Business
1.3%
1.3%
22
22
Group Business
Group Business
1.2%
1.2%
23
23
Sales Department
Sales Department
1.1%
1.1%
24
24
Group Sales
Group Sales
1.1%
1.1%
25
25
Successful Events
Successful Events
1.1%
1.1%
26
26
Corporate Meetings
Corporate Meetings
1%
1%
27
27
Hotel Staff
Hotel Staff
1%
1%
28
28
Beos
Beos
0.8%
0.8%
29
29
Department Heads
Department Heads
0.8%
0.8%
30
30
Sales Goals
Sales Goals
0.8%
0.8%
31
31
Menu Development
Menu Development
0.8%
0.8%
32
32
Site Tours
Site Tours
0.8%
0.8%
33
33
Event Details
Event Details
0.8%
0.8%
34
34
Beverage Revenue
Beverage Revenue
0.7%
0.7%
35
35
Operational Departments
Operational Departments
0.7%
0.7%
36
36
Revenue Growth
Revenue Growth
0.7%
0.7%
37
37
Trade Shows
Trade Shows
0.7%
0.7%
38
38
Contractual Agreements
Contractual Agreements
0.7%
0.7%
39
39
Client Relationships
Client Relationships
0.7%
0.7%
40
40
Final Billing
Final Billing
0.7%
0.7%
41
41
Special Requests
Special Requests
0.6%
0.6%
42
42
Group Requirements
Group Requirements
0.6%
0.6%
43
43
Conference Groups
Conference Groups
0.6%
0.6%
44
44
Front Desk
Front Desk
0.5%
0.5%
45
45
Corporate Groups
Corporate Groups
0.5%
0.5%
46
46
Special Concessions
Special Concessions
0.5%
0.5%
47
47
Client Expectations
Client Expectations
0.5%
0.5%
48
48
Room Nights
Room Nights
0.5%
0.5%
49
49
Group Events
Group Events
0.5%
0.5%

40,986 Conference Services Manager Jobs

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