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Become A Configuration Management Lead

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Working As A Configuration Management Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $117,848

    Average Salary

What Does A Configuration Management Lead Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Configuration Management Lead

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Configuration Management Lead Demographics

Gender

Male

58.0%

Female

40.8%

Unknown

1.2%
Ethnicity

White

53.1%

Asian

16.9%

Hispanic or Latino

13.8%

Black or African American

11.9%

Unknown

4.4%
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Foreign Languages Spoken

Spanish

42.9%

Russian

14.3%

Romanian

14.3%

Dutch

14.3%

French

14.3%
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Configuration Management Lead Education

Schools

George Mason University

11.0%

University of Phoenix

9.6%

Strayer University

6.8%

University of Alabama

5.5%

Arizona State University

5.5%

University of Maryland - University College

4.1%

San Jose State University

4.1%

Liberty University

4.1%

Villanova University

4.1%

American University

4.1%

Pennsylvania State University

4.1%

Kaplan University

4.1%

Baylor University

4.1%

George Washington University

4.1%

James Madison University

4.1%

Michigan State University

4.1%

Northeastern University

4.1%

University of Arizona

4.1%

Carnegie Mellon University

4.1%

More Tech Institute

4.1%
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Majors

Business

25.1%

Computer Science

17.3%

Management

10.3%

Computer Information Systems

6.2%

Management Information Systems

4.5%

Communication

4.1%

Marketing

3.7%

Electrical Engineering

2.9%

Information Technology

2.9%

Information Systems

2.9%

Criminal Justice

2.5%

Accounting

2.5%

Project Management

2.1%

Computer Engineering

2.1%

Systems Engineering

2.1%

Finance

2.1%

Human Resources Management

2.1%

Liberal Arts

1.6%

Mechanical Engineering

1.6%

Computer Applications

1.6%
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Degrees

Bachelors

46.1%

Masters

26.3%

Other

17.1%

Certificate

3.9%

Associate

2.7%

Diploma

2.1%

Doctorate

1.8%
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Part Time
Internship
Temporary

Real Configuration Management Lead Salaries

Job Title Company Location Start Date Salary
Data Acquisition and Management Lead AIG Employee Services, Inc. Wilton, CT May 16, 2016 $197,829
Data Acquisition and Management Lead AIG Employee Services, Inc. Wilton, CT Oct 05, 2015 $180,000
Data Acquisition and Management Lead American International Group, Inc. Wilton, CT Jan 09, 2016 $180,000
Master Data Management Delivery Lead AIG Employee Services, Inc. Jersey City, NJ Oct 11, 2015 $160,000
Master Data Management Delivery Lead AIG Technologies, Inc. Jersey City, NJ Jun 23, 2016 $160,000
Guidewire Configuration Lead JNIT Technologies Columbia, SC Jul 10, 2016 $140,000
WSS Configuration Leader GE Capital Corporation Stamford, CT Feb 26, 2011 $130,000
Configuration Management Tech Lead Barclays Bank Delaware Wilmington, DE Sep 10, 2015 $130,000
Subsurface Well Data Management Lead Occidental Petroleum Corporation Houston, TX Apr 01, 2016 $126,381
Subsurface Well Data Management Lead Occidental Petroleum Corporation Houston, TX Apr 01, 2016 $125,000
SAP Configuration Lead Pall Corporation Port Washington, NY Oct 21, 2013 $124,800
Alip Configuration Lead Accenture LLP Houston, TX Sep 30, 2015 $123,178
Leader, Product Management Mastercard International Incorporated NY Dec 15, 2014 $120,800
Configuration Management Tech Lead Barclays Bank Delaware Wilmington, DE Sep 10, 2012 $115,000 -
$120,000
Alip Configuration Lead Accenture LLP Hillsborough, NJ Oct 01, 2012 $110,552
SAP Variant Configuration Lead Arcelormittal USA LLC East Chicago, IN Jun 22, 2011 $110,000
Tech Lead, Software Configuration Management Equinix, Inc. Santa Clara, CA May 10, 2010 $110,000
Data Management Lead Bio-Rad Laboratories, Inc. Hercules, CA Apr 14, 2014 $105,768 -
$165,580
SAP Master Data Management Configuration Lead The Associated Press New York, NY Jan 13, 2012 $102,000
Configuration Management Leader Computer Sciences Corporation Los Angeles, CA Mar 08, 2010 $99,299 -
$129,600
Analytics Configuration Lead Strategic Staffing Solutions, L.C. Saint Louis, MO Aug 30, 2010 $94,575
Lead Data SME, Data Management Optum Services, Inc. Eden Prairie, MN Aug 29, 2016 $90,397 -
$127,700
Configuration Management Leader Computer Sciences Corporation Los Angeles, CA Mar 08, 2013 $88,650
Configuration Management Technical Lead (Software CDI Corporation Richfield, OH Jan 18, 2010 $87,132 -
$53
Programmer Management Principal Leader Computer Sciences Corporation Cambridge, MA Oct 22, 2010 $86,600 -
$103,900
Software Configuration Management Lead/Manager Itcaps LLC Berlin, NJ Sep 13, 2013 $81,393
Software Configuration Management Lead/Manager Itcaps LLC Berlin, NJ Sep 12, 2013 $81,393
Configuration Management Lead Panum Telecom, LLC Washington, DC Feb 21, 2012 $75,000
Fico Configuration Lead H&E Equipment Services, Inc. Baton Rouge, LA Mar 28, 2011 $71,594 -
$100,000
Data Management Lead Scioinspire Corporation Pittsburgh, PA Sep 18, 2015 $70,000

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Top Skills for A Configuration Management Lead

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  1. Configuration Management
  2. Procedures
  3. Audit
You can check out examples of real life uses of top skills on resumes here:
  • Serve as a Project Lead/Configuration Management and Data Management/Lead Engineer for a Government contractor.
  • Worked in collaboration with GDM analyst to develop procedures and schedule for ongoing Contract Maintenance
  • Perform Physical Configuration Audits and Functional Configuration Audits as required on Orion hardware prior to and after integration.
  • Developed data management plan to collect and analyze data, drafted and finalized testing protocols, and created statistical analysis plans.
  • Designed Copy Control Routines to facilitate copying necessary data from sales documents to delivery and billing.

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Top 10 Best States for Configuration Management Leads

  1. District of Columbia
  2. Connecticut
  3. Rhode Island
  4. Massachusetts
  5. Colorado
  6. Minnesota
  7. New Jersey
  8. Virginia
  9. California
  10. Delaware
  • (92 jobs)
  • (41 jobs)
  • (16 jobs)
  • (73 jobs)
  • (66 jobs)
  • (67 jobs)
  • (60 jobs)
  • (284 jobs)
  • (304 jobs)
  • (7 jobs)

Top Configuration Management Lead Employers

Jobs From Top Configuration Management Lead Employers

Configuration Management Lead Videos

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