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Become A Configuration Management Specialist

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Working As A Configuration Management Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Configuration Management Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Configuration Management Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Configuration Management Specialist jobs

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Configuration Management Specialist Career Paths

Configuration Management Specialist
Systems Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Configuration Analyst Systems Analyst Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Quality Assurance Analyst Systems Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Project Manager Program Manager Senior Manager
Director Of Information
10 Yearsyrs
Information Technology Specialist Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Configuration Management Lead Configuration Manager Project Manager
Engineering Manager
10 Yearsyrs
Information Technology Specialist Systems Administrator Senior Network Engineer
Information Security Officer
12 Yearsyrs
Quality Assurance Analyst Senior Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Configuration Management Analyst Configuration Management Lead Project Manager
Operations Director
9 Yearsyrs
Configuration Management Lead Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Configuration Manager Release Manager Senior Project Manager
President Of Operations
11 Yearsyrs
Project Manager Construction Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Configuration Analyst Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Software Engineer Quality Assurance Engineer Quality Assurance Manager
Quality Manager
11 Yearsyrs
Data Analyst Business Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Configuration Manager Project Manager Program Manager
Senior Manager
10 Yearsyrs
Configuration Management Analyst Configuration Manager Project Manager
Senior Project Manager
12 Yearsyrs
Systems Administrator Network Engineer Systems Engineer
Senior Software Engineer
6 Yearsyrs
Data Analyst Senior Consultant Information Technology Manager
Vice President Of Information Technology
12 Yearsyrs
Software Engineer Lead Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Specialist 2.5 years
Top Employers Before
Consultant 3.6%
Supervisor 3.1%
Top Employers After
Consultant 4.9%

Configuration Management Specialist Demographics

Gender

Female

53.2%

Male

45.2%

Unknown

1.7%
Ethnicity

White

79.8%

Hispanic or Latino

10.0%

Asian

7.7%

Unknown

1.9%

Black or African American

0.6%
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Languages Spoken

Spanish

66.7%

French

16.7%

German

5.6%

Irish

5.6%

Chinese

5.6%
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Configuration Management Specialist Education

Schools

University of Phoenix

14.1%

Strayer University

12.5%

University of Maryland - University College

8.6%

Northern Virginia Community College

5.5%

University of Alabama

4.7%

Colorado Technical University

4.7%

George Mason University

4.7%

Defense Acquisition University

4.7%

Athens State University

3.9%

Webster University

3.9%

Ashford University

3.9%

Montgomery College

3.9%

University of Maryland - College Park

3.9%

George Washington University

3.1%

Cameron University

3.1%

University of Central Florida

3.1%

Wichita State University

3.1%

Friends University

3.1%

Capella University

3.1%

University of the District of Columbia

2.3%
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Majors

Business

28.1%

Computer Science

10.8%

Computer Information Systems

8.1%

Information Technology

7.1%

Management

6.8%

Project Management

4.2%

Management Information Systems

3.7%

Computer Engineering

3.1%

Accounting

3.1%

Electrical Engineering

2.6%

Education

2.6%

Elementary Education

2.6%

Human Resources Management

2.6%

Drafting And Design

2.4%

Electrical Engineering Technology

2.4%

Information Systems

2.4%

Psychology

2.1%

Environmental Control Technologies/Technicians

2.1%

Computer Programming

1.6%

Liberal Arts

1.6%
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Degrees

Bachelors

41.9%

Masters

21.0%

Other

18.1%

Associate

11.0%

Certificate

5.5%

Diploma

2.0%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Configuration Management Specialist Salaries

Job Title Company Location Start Date Salary
Configuration Management Specialist Software Guidance & Assistance, Inc. Secaucus, NJ Aug 15, 2011 $135,655
Configuration Management Specialist CCM Consulting Services, Inc. Short Hills, NJ Nov 10, 2013 $110,000
Configuration Management Specialist Quality Software Services, Inc. Washington, DC Apr 30, 2014 $97,000
Configuration Management Specialist Quality Software Services, Inc. Washington, DC May 01, 2014 $97,000
Configuration Management Specialist Western Union Business Solutions (USA) LLC Washington, DC Feb 09, 2014 $93,600
Configuration Management Specialist III Farmers Group, Inc. Los Angeles, CA Aug 04, 2014 $92,400
Configuration Management Specialist Travelex Global Business Payments, Inc. Washington, DC Aug 18, 2011 $90,000
Configuration Management Specialist Comsys Services LLC Seattle, WA Aug 04, 2010 $87,256 -
$122,158
Configuration Management Specialist II Farmers Group, Inc. Simi Valley, CA Aug 11, 2009 $86,857
Specialist-Build and Deployment/Configuration Management Majesco Glastonbury, CT Feb 22, 2016 $84,882
Configuration Management Specialist USM Business Systems, Inc. Seattle, WA Jul 31, 2015 $84,740
Configuration Management Specialist USM Business Systems, Inc. Seattle, WA Aug 11, 2015 $84,740
Configuration Management Specialist II Farmers Group, Inc. Simi Valley, CA Jul 06, 2009 $83,117
Configuration Management Specialist Travelex Global Business Payments, Inc. Washington, DC Nov 21, 2010 $82,514 -
$89,760
Specialist-Build & Deployment/Configuration Manage Majescomastek Glastonbury, CT Jun 21, 2013 $80,000
Configuration Management Specialist, Business Syst Trinity Industries, Inc. Dallas, TX Apr 30, 2012 $80,000
Configuration Management Specialist CCM Consulting Services, Inc. Short Hills, NJ Feb 19, 2015 $75,566
Configuration Management Specialist USM Business Systems, Inc. Morristown, NJ Sep 06, 2014 $71,300

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Top Skills for A Configuration Management Specialist

ConfigurationManagementPlanConfigurationManagementProceduresConfigurationStatusDataEntryHardwareConfigurationControlBoardEnsureComplianceBaselineConfigurationItemsProposalsConfigurationAuditsSharepointVersionControlUnixConfigurationManagementSystemClearcaseWindowsSoftwareDevelopmentQALogistics

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Top Configuration Management Specialist Skills

  1. Configuration Management Plan
  2. Configuration Management Procedures
  3. Configuration Status
You can check out examples of real life uses of top skills on resumes here:
  • Assisted the Configuration Manager in the creation and management of each project specific Configuration Management Plan.
  • Reviewed released engineering change data and documentation changes to ensure adherence to configuration management procedures and policies.
  • Conduct configuration status accounting and physical configuration audits.
  • Perform Data Entry activities in support of the NASA/ESCG Compliance and Process Data Management Group.
  • Produced hardware installation guides, developed driver installation routines, and updated workstation and server build process.

Top Configuration Management Specialist Employers

Configuration Management Specialist Videos

Infor Product Configuration Management Maximizing the sale for configure to order products

Release Manager Job Description

Careers in IT, Computers and Technology

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