Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Configuration Management Specialist||Software Guidance & Assistance, Inc.||Secaucus, NJ||Aug 15, 2011||$135,655|
|Configuration Management Specialist||CCM Consulting Services, Inc.||Short Hills, NJ||Nov 10, 2013||$110,000|
|Advisor, Configuration Management||CVS Pharmacy, Inc.||Woonsocket, RI||Aug 09, 2014||$103,476|
|Configuration Management Specialist||Quality Software Services, Inc.||Washington, DC||Apr 30, 2014||$97,000|
|Configuration Management Specialist||Quality Software Services, Inc.||Washington, DC||May 01, 2014||$97,000|
|Configuration Management Specialist||Western Union Business Solutions (USA) LLC||Washington, DC||Feb 09, 2014||$93,600|
|Configuration Management Specialist III||Farmers Group, Inc.||Los Angeles, CA||Aug 04, 2014||$92,400|
|Configuration Management Specialist||Travelex Global Business Payments, Inc.||Washington, DC||Aug 18, 2011||$90,000|
|Configuration Management Specialist||Comsys Services LLC||Seattle, WA||Aug 04, 2010||$87,256 -
|Configuration Management Specialist II||Farmers Group, Inc.||Simi Valley, CA||Aug 11, 2009||$86,857|
|Specialist-Build and Deployment/Configuration Management||Majesco||Glastonbury, CT||Feb 22, 2016||$84,882|
|Configuration Management Specialist||USM Business Systems, Inc.||Seattle, WA||Jul 31, 2015||$84,740|
|Configuration Management Specialist||USM Business Systems, Inc.||Seattle, WA||Aug 11, 2015||$84,740|
|Configuration Management Advisor||Dell Marketing L.P.||New York, NY||Oct 01, 2011||$83,215 -
|Configuration Management Specialist II||Farmers Group, Inc.||Simi Valley, CA||Jul 06, 2009||$83,117|
|Configuration Management Specialist||Travelex Global Business Payments, Inc.||Washington, DC||Nov 21, 2010||$82,514 -
|Specialist-Build & Deployment/Configuration Manage||Majescomastek||Glastonbury, CT||Jun 21, 2013||$80,000|
|Configuration Management Specialist, Business Syst||Trinity Industries, Inc.||Dallas, TX||Apr 30, 2012||$80,000|
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