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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Configuration Manager||PPS Infotech LLC||Rockville, MD||Mar 28, 2016||$178,400|
|Configuration Manager||PPS Infotech LLC||Rockville, MD||Jun 01, 2016||$178,400|
|Configuration Manager||PPS Infotech LLC||Rockville, MD||Oct 08, 2014||$175,000|
|Configuration Manager||OCTO Consulting Group, Inc.||Suitland, MD||Jan 08, 2016||$150,000|
|Lead Configuration Manager||Citygrid Media, LLC||West Hollywood, CA||Aug 01, 2011||$134,285 -
|Configuration Manager||PPS Infotech LLC||Rockville, MD||Mar 28, 2013||$132,000|
|Configuration Manager||PPS Infotech LLC||Rockville, MD||Oct 02, 2014||$132,000|
|Manager, HCM Configuration||Day & Zimmermann, Inc.||Philadelphia, PA||Oct 03, 2016||$125,995|
|Configuration Manager||PPS Infotech LLC||Rockville, MD||May 23, 2011||$125,000|
|Configuration Manager||PPS Infotech LLC||Rockville, MD||Jun 16, 2011||$125,000|
|Configuration Manager||PPS Infotech LLC||Rockville, MD||May 27, 2011||$125,000|
|Configuration Manager||PPS Infotech LLC||Rockville, MD||Jun 03, 2011||$125,000|
|Platform Configuration Manager||NIKE, Inc.||Beaverton, OR||Mar 11, 2013||$123,100|
|Software Configuration Manager||Populus Group LLC||Newport Beach, CA||Oct 05, 2016||$95,397|
|Configuration Manager 4, ERP||T-Mobile USA, Inc.||Bellevue, WA||Jul 26, 2010||$95,363 -
|Configuration Manager||Gorilla Nation Media LLC||Los Angeles, CA||Jan 01, 2010||$95,000|
|Software Configuration Manager||Interactive Communications International, Inc.||Atlanta, GA||Aug 26, 2013||$95,000|
|Configuration Manager||Barclays Bank Delaware||Wilmington, DE||Sep 22, 2014||$95,000|
|Engineering Configuration Manager||Gulfstream Aerospace Corporation||Savannah, GA||Aug 04, 2014||$93,000|
|Principal Specialist-Configuration (Configuration Manager)||Echostar Technologies LLC||American Fork, UT||Jul 27, 2016||$92,997 -
|Software Configuration Manager||Bae Systems Information Solutions||Washington, DC||Oct 12, 2010||$92,643|
|Configuration Manager||Probuild Holdings, Inc.||Denver, CO||Jan 27, 2014||$84,469 -
|Software Infrastructure and Configuration Expert||Ignite Mangement Consultants LLC||Bothell, WA||Dec 14, 2015||$83,200|
|Software Configuration Manager||Reed Group||Westminster, CO||Jul 01, 2011||$83,000|
|Software Configuration Manager||Clearesult Consulting, Inc.||Austin, TX||Mar 16, 2015||$82,784|
|Software Configuration Manager (SCM Engineer)||CQG, Inc.||Denver, CO||Oct 21, 2011||$82,500|
|Software Configuration Manger (Engineer)||CQG, Inc.||Denver, CO||Nov 01, 2010||$82,430 -
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