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Become A Configuration Manager

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Working As A Configuration Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Configuration Manager Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Configuration Manager

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Configuration Manager jobs

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Configuration Manager Career Paths

Configuration Manager
Program Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Program Manager Technical Director
Chief Technology Officer
11 Yearsyrs
Information Technology Specialist Senior System Administrator
Data Center Manager
9 Yearsyrs
Project Manager Information Technology Project Manager
Director Of Information
10 Yearsyrs
Senior Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Specialist Information Systems Manager
Director Of Technology And Services
11 Yearsyrs
Build-Release Engineer Engineer
Engineering Manager
10 Yearsyrs
Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Release Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Business Analyst Information Technology Consultant
Information Technology Manager
8 Yearsyrs
Senior Systems Engineer Senior System Administrator
Infrastructure Manager
10 Yearsyrs
Build-Release Engineer Release Manager
Program Manager
8 Yearsyrs
Analyst Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Business Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Release Manager Program Manager
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Senior Systems Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Senior Project Manager Associate Director
Technical Director
7 Yearsyrs
Senior Project Manager Managing Director
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Release Manager 2.4 years
Top Employers Before
Consultant 5.5%
Top Employers After
Consultant 5.1%
Manager 3.2%

Configuration Manager Demographics

Gender

Male

62.2%

Female

36.5%

Unknown

1.3%
Ethnicity

White

77.5%

Asian

10.9%

Hispanic or Latino

8.6%

Unknown

2.2%

Black or African American

0.8%
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Languages Spoken

Spanish

30.3%

German

15.2%

Carrier

12.1%

French

9.1%

Portuguese

6.1%

Vietnamese

6.1%

Chinese

3.0%

Persian

3.0%

Japanese

3.0%

Polish

3.0%

Arabic

3.0%

Tongan

3.0%

Italian

3.0%
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Configuration Manager Education

Schools

University of Phoenix

16.1%

Strayer University

13.4%

George Mason University

7.9%

University of Maryland - University College

6.3%

Northern Virginia Community College

5.5%

Colorado Technical University

5.1%

Webster University

4.7%

Community College of the Air Force

4.7%

George Washington University

3.5%

University of Maryland - College Park

3.5%

Villanova University

3.5%

University of Houston

3.5%

Saint Leo University

3.1%

Troy University

2.8%

Regis University

2.8%

Virginia Polytechnic Institute and State University

2.8%

American InterContinental University

2.8%

University of Maryland - Baltimore County

2.8%

Capella University

2.8%

Park University

2.4%
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Majors

Business

23.1%

Computer Science

17.9%

Computer Information Systems

9.7%

Information Technology

6.9%

Management

5.8%

Electrical Engineering

5.1%

Management Information Systems

3.8%

Computer Engineering

3.5%

Project Management

3.4%

Information Systems

3.4%

Mathematics

2.5%

Engineering

2.4%

Finance

2.0%

Mechanical Engineering

1.8%

Accounting

1.6%

Criminal Justice

1.5%

Engineering And Industrial Management

1.5%

Computer Networking

1.5%

Environmental Control Technologies/Technicians

1.3%

English

1.3%
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Degrees

Bachelors

42.4%

Masters

25.6%

Other

18.5%

Associate

7.2%

Certificate

4.5%

Doctorate

1.1%

Diploma

0.6%

License

0.1%
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Part Time
Internship
Temporary

Real Configuration Manager Salaries

Job Title Company Location Start Date Salary
Configuration Manager PPS Infotech LLC Rockville, MD Mar 28, 2016 $178,400
Configuration Manager PPS Infotech LLC Rockville, MD Jun 01, 2016 $178,400
Configuration Manager PPS Infotech LLC Rockville, MD Oct 08, 2014 $175,000
Configuration Manager-Assistant Director Ernst & Young U.S. LLP Secaucus, NJ Oct 19, 2016 $171,000
Configuration Manager-Assistant Director Ernst & Young U.S. LLP Secaucus, NJ Oct 30, 2013 $158,477
Configuration Manager OCTO Consulting Group, Inc. Suitland, MD Jan 08, 2016 $150,000
Software Configuration Release Manager Sharp Decisions, Inc. Torrance, CA Aug 18, 2014 $146,090
Lead Configuration Manager Citygrid Media, LLC West Hollywood, CA Aug 01, 2011 $134,285 -
$160,000
Configuration Manager PPS Infotech LLC Rockville, MD Oct 02, 2014 $132,000
Configuration Manager PPS Infotech LLC Rockville, MD Mar 28, 2013 $132,000
Manager, HCM Configuration Day & Zimmermann, Inc. Philadelphia, PA Oct 03, 2016 $125,995
Configuration Manager PPS Infotech LLC Rockville, MD Jun 16, 2011 $125,000
Configuration Manager PPS Infotech LLC Rockville, MD Jun 03, 2011 $125,000
Configuration Manager Blackapple Solutions Ltd Alpharetta, GA Jan 03, 2011 $108,524
Software Configuration Manager Randstad Technologies, LP Atlanta, GA Sep 23, 2013 $107,000
Software Configuration Manager Randstad Technologies, LP Atlanta, GA Sep 29, 2014 $107,000
C++ Toolkit Configuration Manager Medical Science & Computing, LLC Bethesda, MD Oct 20, 2014 $105,000
Software Configuration Manager Interactive Communications International, Inc. Atlanta, GA Oct 01, 2015 $102,800
Configuration Manager, Software SONY Mobile Communications (USA) Inc. San Mateo, CA Sep 21, 2014 $96,000 -
$120,000
Software Configuration Manager Mahathi Software Corporation Orlando, FL May 01, 2015 $96,000
Software Configuration Manager AON Esolutions, Inc. Glenview, IL Nov 29, 2012 $85,000 -
$100,000
Configuration Manager Software Paradigms International Group, LLC Johns Creek, GA Apr 08, 2015 $85,000 -
$95,000
Configuration Manager Probuild Holdings, Inc. Denver, CO Jan 27, 2014 $84,469 -
$93,000
Software Configuration Manager Reed Group Westminster, CO Jul 01, 2011 $83,000
Software Configuration Manager Clearesult Consulting, Inc. Austin, TX Mar 16, 2015 $82,784
Software Configuration Manager (SCM Engineer) CQG, Inc. Denver, CO Oct 21, 2011 $82,500
Associate Configuration Manager Evolent Health LLC Arlington, VA Nov 11, 2013 $82,000 -
$110,000

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Top Skills for A Configuration Manager

ConfigurationManagementPlanProceduresDatabaseConfigurationStatusHardwareWindowsServerConfigurationControlBoardConfigurationManagementProcessesConfigurationItemsSoftwareDevelopmentRationalClearcaseWebConfigurationAuditsVersionControlQAUnixSCMReleaseManagementSQLServerSourceCode

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Top Configuration Manager Skills

  1. Configuration Management Plan
  2. Procedures
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Developed, executed, and maintained Configuration Management Plans.
  • Designed and established new Release processes and procedures in the reality of a changing company environment.
  • Supported data updates and fixes needed to refresh production databases, or to maintain test environments in sync with production.
  • Directed and performed system level configuration identification, configuration control, configuration status accounting, and configuration audits.
  • Recorded and updated information that described programs assets including all hardware and software components.

Top Configuration Manager Employers

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