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Become A Configuration Specialist

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Working As A Configuration Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $72,548

    Average Salary

What Does A Configuration Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Configuration Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Configuration Specialist jobs

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Configuration Specialist Career Paths

Configuration Specialist
Project Manager Program Manager General Manager
Account Manager
5 Yearsyrs
Systems Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Project Coordinator Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Senior Consultant Program Manager General Manager
Director Of Sales
10 Yearsyrs
Systems Analyst Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Project Coordinator Business Analyst Product Manager
Marketing Director
7 Yearsyrs
Senior Consultant Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Technical Support Technician Technician Service Manager
Operations Manager
7 Yearsyrs
Technical Support Technician Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Systems Analyst Business Analyst Project Manager
Program Manager
8 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Business Analyst Senior Consultant
Senior Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Business Analyst Project Manager
Senior Project Manager
12 Yearsyrs
Systems Administrator Network Engineer Systems Engineer
Senior Software Engineer
6 Yearsyrs
Network Engineer Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Staff Specialist 3.7 years
Senior Specialist 3.6 years
MIS Specialist 3.3 years
Specialist 2.5 years
Data Specialist 2.5 years
Support Specialist 2.3 years
Top Employers Before
Consultant 7.1%
Analyst 4.6%
Supervisor 3.3%
Top Employers After
Consultant 4.7%
Specialist 3.9%
Engineer 3.0%

Configuration Specialist Demographics

Gender

Male

59.1%

Female

38.8%

Unknown

2.1%
Ethnicity

White

75.8%

Asian

10.5%

Hispanic or Latino

10.3%

Unknown

2.6%

Black or African American

0.6%
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Languages Spoken

Spanish

58.8%

Swahili

5.9%

Irish

5.9%

Chinese

5.9%

Albanian

5.9%

Greek

5.9%

Carrier

5.9%

Italian

5.9%
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Configuration Specialist Education

Schools

University of Phoenix

19.5%

Arizona State University

5.7%

DePaul University

5.7%

Cleveland State University

5.7%

University of South Florida

4.6%

University of Central Florida

4.6%

Community College of the Air Force

4.6%

Kaplan University

4.6%

Kennesaw State University

4.6%

Capella University

4.6%

George Washington University

4.6%

Syracuse University

3.4%

University of Washington

3.4%

Virginia Commonwealth University

3.4%

San Diego State University

3.4%

Northeastern Illinois University

3.4%

Iowa State University

3.4%

Western Illinois University

3.4%

University of Texas at Dallas

3.4%

Virginia Polytechnic Institute and State University

3.4%
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Majors

Business

23.4%

Computer Science

14.8%

Computer Information Systems

9.8%

Information Technology

8.3%

Electrical Engineering

4.6%

Health Care Administration

4.0%

Computer Networking

4.0%

Management

3.4%

Project Management

3.1%

Computer Engineering

3.1%

Communication

2.8%

Psychology

2.8%

Criminal Justice

2.5%

Information Systems

2.5%

Computer Applications

2.2%

Accounting

2.2%

Management Information Systems

1.8%

Computer Systems Security

1.8%

Drafting And Design

1.5%

Electrical Engineering Technology

1.5%
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Degrees

Bachelors

45.4%

Other

18.9%

Masters

15.3%

Associate

13.6%

Certificate

4.7%

Diploma

1.3%

License

0.4%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Configuration Specialist Salaries

Job Title Company Location Start Date Salary
PLM Systems/Configuration Specialist I Gulfstream Aerospace Corporation Savannah, GA Sep 29, 2015 $123,517
Abap Configuration Specialist FMC Technologies, Inc. Houston, TX Feb 19, 2015 $120,182 -
$160,379
Itsm Configuration Specialist Charles Schwab & Co., Inc. Phoenix, AZ Nov 16, 2016 $112,000
Smart Plant Programming & Configuration Specialist Air Liquide Global E&C Solutions Us Inc. Houston, TX Jul 09, 2016 $111,654
ERP Configuration Specialist Day & Zimmermann, Inc. Philadelphia, PA Feb 14, 2015 $111,426 -
$119,517
Smartplant Programming & Configuration Specialist Air Liquide Global E&C Solutions Us Inc. Houston, TX Mar 13, 2015 $106,500 -
$115,000
SAP Fi/Co Configuration Specialist (Business Analyst) Chemetall Us Inc. New Providence, NJ Sep 26, 2016 $106,141
Specialist, ERP Configuration 2 Day & Zimmermann, Inc. Philadelphia, PA Apr 29, 2016 $105,581
Configuration Specialist-Online Commerce General Motors Company Detroit, MI Jul 18, 2016 $105,000
ERP Configuration Specialist Day & Zimmermann, Inc. Philadelphia, PA Nov 14, 2016 $105,000
Configuration Specialist-Online Commerce General Motors Company Detroit, MI Jun 16, 2016 $105,000
Professional Services Configuration Specialist Tradeshift, Inc. San Francisco, CA Jan 08, 2016 $100,000 -
$110,000
Configuration Specialist Smith & Nephew, Inc. TN Jun 13, 2016 $95,000
Hub Configuration Specialist Softpath System LLC Thousand Oaks, CA Aug 29, 2016 $67,496
Hub Configuration Specialist Softpath System LLC San Francisco, CA May 19, 2015 $65,021
Configuration Specalist (Regulatory Reporting) Axiom Software Laboratories Inc. New York, NY Jul 09, 2016 $65,000
Configuration Specalist (Regulatory Reporting) Axiom Software Laboratories Inc. New York, NY Jul 09, 2016 $63,000
Configuration Specalist (Regulatory Reporting) Axiom Software Laboratories Inc. New York, NY Jul 09, 2016 $62,500

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Top Skills for A Configuration Specialist

DataEntryProceduresSQLServerWindowsXPTestPlansConfigurationManagementSetupCustomerServiceWorkflowTroubleshootAuditProfessionalContractsClientRequirementsSalesforceSystemConfigurationProductionEnvironmentTestCasesBusinessRequirementsDB2Asset

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Top Configuration Specialist Skills

  1. Data Entry
  2. Procedures
  3. SQL Server
You can check out examples of real life uses of top skills on resumes here:
  • Complete all data entry and authorization creations in the system.
  • Support Government in the formulation, coordination and implementation of configuration management policies, procedures and guidelines for the Federal customer.
  • Managed 175 SQL Server with over 2500 databases located locally and remotely.
  • Execute regression test plans to ensure that functionality implemented in prior releases continues to work per user requirements.
  • Established the Government Communications Systems Division Software Configuration Management functional organization.

Top Configuration Specialist Employers

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