Configuration technician job description

Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world's largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro's Integrated Solutions Group is looking for a Configuration Technician to join their team. The Config Tech role is a member of our Integration Services shop floor product build team and requires experience with handing products and packaging. The work is done in a discrete manufacturing facility where we create consumer end user computing appliances and enterprise datacenter solutions.

The schedule for this role is Monday - Friday 7:00 AM to 3:30 PM; 100% onsite with no "remote" option.
What you will be doing:


Role focused on Value Added Services (VAS) Asset tagging, kitting, palletization Perform asset tagging and asset management Unpacking, packing, and kitting of hardware and components Perform work requiring following written instructions Follow instructions and pre-established guidelines Handle electronic equipment in accordance with company safety procedures and OSHA requirements Communication and escalation with management regarding customer orders Reports to a supervisor or manager



What you bring to the role:


High School graduation certificate preferred Familiarity with asset tagging, kitting and palletization preferred Previous experience in a manufacturing or production work environment preferred Must be able to effectively communicate verbally with other employees Ability to operate in a fast-paced environment that requires adaptability, high level of initiative and problem-solving skills Must be able to lift servers and appliances Must be able to maintain house cleaning best practices Ability to work overtime and weekends as needed



What you can expect from us:


Comprehensive training Opportunity to begin a long-term career with unlimited growth and advancement with a stable and growing organization!!! Medical, vision, dental insurance - we even have options for your pets! 401k with employer match Tuition reimbursement Paid vacation and sick days


*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.


Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.



Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro's COVID-19 policy and process for verification of vaccination status prior to the start of employment.



Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.


All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
#LI-SR1

Primary Responsibilities

• Configure computer hardware and software per work order specifications
• Test installation of software, hardware and troubleshooting as necessary
• Assist Support with troubleshooting customer questions
• Complete Support customer requests
• Unload merchandise from trucks
• Prepare computer packages to ship
• Assist with shipping duties as required
• Perform miscellaneous duties as directed

Minimum Requirements

• Prefer formal training in computers from vocational school or college
• Knowledge of a variety of personal computers, software packages and related hardware/software
• Ability to troubleshoot and perform basic PC hardware maintenance
• Ability to exert up to 70 pounds of force to lift and move materials
• Ability to stoop, crouch, reach, lift, walk and grasp in order to move materials for configuration and shipping purposes

EQUIPMENT AND TOOL FREQUENCY:

Two wheel cart = Daily

Hand tools = Daily

Soldering iron = Occasionally

Overview

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Please note that Axalta Coating Systems will not accept any candidate profiles sent unrequested and unsolicited by recruiting agencies. Axalta Coating Systems collaborates with preferred providers based on framework agreements and will not pay any fees to recruiting agencies without an agreement. Should Axalta Coating Systems receive a candidate profile form a recruiting agency with which there is no framework agreement, and should the respective candidate be considered or hire, this will not entitle the recruiting agency to claim payment or fees.

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolution for managed services such as managed broadband and managed Wi-Fi, managed router. Verifies network outages and escalate to appropriate fix agents to ensure timely resolution (Tier 2, field operations etc.) with a primary emphasis on a quality first call resolution. Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system, customer portal and network monitoring tools. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time. Works on straight forward tasks using established procedures.
Job Description

Core Responsibilities

* Handle inbound customer repair request via phone, portal, email and network monitoring tools.
* Manage ticket queues.
* Interface with incumbent local exchange carriers, field service technicians and other internal partners as needed to resolve customer troubles.
* Provide all customer communications including status updates and inbound automatic call distributor (ACD) calls.
* Independently recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution.
* Communicate with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations.
* Achieve standards for consistent performance (scorecards).
* Utilize tools and resources to troubleshoot and repair managed services customer problems.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Salary:

Base Pay: $18.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.