Conflict resolution professional jobs near me

Manager of Professional Development for top tier global law firm client in Washington, DC. This is a hybrid role. The Manager role is focused on all facets of lawyer professional development and in guiding professional development strategies firm wide. Duties: Assist in identifying associate career development needs. Manage execution of programs relating to attorney career development. Assist associates with integration issues, explaining firm resources, successfully managing interpersonal conflicts, and addressing career advancement questions. Provide confidential guidance to attorneys on career growth and development, including career planning, time and project management, work/life balance, and next professional career steps. Welcome new associates to the firm and provide them with available resources. Provide support to Management regarding associate needs including staffing/utilization. Provide ongoing analysis of workloads. Identify individual associate training gaps and propose solutions. Maintain relationships within the firm at all levels, establishing a reputation as a trusted advisor for career advice/guidance. Oversee performance evaluation processes in coordination with Directors, focusing on the Senior Associate and Counsel Evaluation processes, working with the Evaluation Committee. Oversee attorney personnel change processes. Collaborate with Directors of Professional Development to develop a system for measuring the effectiveness and ROI of coaching programs, using data-driven insights. Implement strategies to create a pipeline of external opportunities for associates. Assist Director with DC budget for initiatives. Manage junior members of the Professional Development team in DC office. Position Requirements: Bachelor's degree required; an advanced degree or a J.D. preferred. Must have at least five years of career development experience in legal, consulting, or other professional services organizations. Proven success developing/managing career development functions in a multi-office environment. Thorough understanding of best practices in professional development/career development. Strong interpersonal and written communication skills. Ability to manage multiple projects simultaneously with strong attention to detail. Salary range is $118k - $178k plus bonus and generous benefits package.

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Manager, Professional Growth & Recognition to fill this role, which is based remotely. This role serves as the central point of leadership for employee development and recognition initiatives across the Contact Center organization. The Manager works with teams' shore-side. Program designs and outcomes impact thousands of employees globally and directly support leadership pipelines and engagement strategies across the business. Here is a summary of what Princess is looking for in its Manager, Professional Growth & Recognition. Is this you? **Responsibilities** + Oversee the Mentorship Program end-to-end - including strategy, participant recruitment and matching, mentor development, resource creation, progress monitoring, and program evaluation. + Oversee the Mentorship Program end-to-end - including strategy, participant recruitment and matching, mentor development, resource creation, progress monitoring, and program evaluation. + Evaluation frameworks by establishing participation goals, success metrics, and progress reviews. + Coach and support program participants (mentors, mentees, leadership candidates, and recognition recipients) to ensure a consistent, high-quality experience. + Analyze program metrics (participation rates, progression milestones, satisfaction scores, and recognition trends) to identify opportunities for innovation and improvement. + Collaborate cross-functionally with training, leadership, and workforce management to integrate program activities with onboarding, performance cycles, and operational needs. + Communicate program updates to leadership, providing insights, recommendations, and progress reports. **Requirements** + Bachelor's degree in human resources, Business Administration, Organizational Development, or related field (or equivalent combination of education and experience). + 3-5 years of experience managing employee development, training, recognition, or engagement programs, preferably in a contact center or large operational environment. + Demonstrated experience designing, implementing, and evaluating mentorship or leadership development initiatives. + Proven ability to lead cross-functional projects and manage multiple priorities simultaneously. + Strong data analysis and reporting skills to measure program effectiveness and inform decisions. + Excellent interpersonal, facilitation, and communication skills with the ability to influence and engage stakeholders at all levels. **What You Can Expect** + Cruise and Travel Privileges for You and Your Family + Health Benefits + 401(k) + Employee Stock Purchase Plan + Training & Professional Development + Tuition & Professional Certification Reimbursement + Rewards & Incentives **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************* Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#PCL**

Kitsap County Department of Human Services and Salish Behavioral Health The Salish Behavioral Health Administrative Services Organization (SBH-ASO) Division of Human Services has an exciting opportunity for a Care Manager and Systems Coordinator to join our team. Our new team member will perform advanced level professional human services planning to assist with the administration of regional behavioral health programming across Clallam, Jefferson, and Kitsap Counties, with a focus on substance use serving systems. Do you live in Kitsap, Jefferson, or Clallam County and want to work with this program to serve the three-county area? Hybrid Work-From-Home schedule is available, upon completion of training! This team member's duties will include: ensuring the quality of behavioral health services within our community to include coordination with youth and families, treatment providers/facilities, and participation in statewide planning initiatives; assisting with behavioral health systems coordination; serving as a liaison for provider agencies and subcontractors by providing technical assistance and clinical consultation; and assisting in the development and implementation of new behavioral health programming. The successful candidate will have knowledge of Washington State behavioral health regulations and behavioral health diagnosis, treatment techniques and practices. Must have experience with program development and implementation to include monitoring grant requirements and subcontractor compliance, and the ability to administer plans based on identified community priorities. The SBH-ASO was formed through an Interlocal Agreement between Kitsap, Jefferson, and Clallam Counties. This consortium of counties provides planning, contracting and administration for the regional crisis system and limited behavioral health programs and services to low-income/uninsured individuals in the three-county region. Kitsap County serves as the Administrative Entity for SBH-ASO. The SBH-ASO Division of the Human Services Department administers an annual operating budget in excess of $17 million, including State Funding, Federal Grants and Apple Health Medicaid. Find out more about us at: SBH-ASO-LANDING-HOME (kitsapgov.com) REQUIRED EDUCATION AND EXPERIENCE: * Active Substance Use Disorder Professional (SUDP) Credential through WA DOH * Bachelor's Degree in the social sciences or closely related field and * Four years of program related experience and * One year of lead or supervisory experience * Any equivalent combination of experience and education that provides the applicant with the desired knowledge, skills and ability required to perform the work PREFERRED EDUCATION, EXPERIENCE, OR QUALIFICATIONS: * Experience working in the community behavioral health system * Active licensure as a Mental Health Counselor (LMHC), Marriage and Family Therapy (LMFT), or Social Work (LICSW) * Awareness of Harm Reduction Practices If you use education to meet the requirements for the position, a copy of your official transcripts must be submitted prior to your first day of employment. Driving Requirements * The successful incumbent must meet the driving requirements of this position and submit a copy a current driving record/abstract (from state of residency) to review for eligibility to drive for Kitsap County prior to employment. The successful incumbent must obtain a valid Washington State Driver's License prior to hire and maintain a satisfactory driving record as outlined in the Kitsap County Vehicle Use Policy. This position is categorized as: * Category 2: Driver may operate a personal vehicle as an essential function for official County business. Any employee using a personal vehicle on official County business shall be required to maintain auto liability insurance, in addition to having a valid driver's license. If driving on county business the incumbent must meet and follow the Fleet Risk Control Policies to operate a motor vehicle on County Business. Criminal Conviction Standards: * The successful incumbent will or may have unsupervised access to children under 18 years of age, a vulnerable adult, or a vulnerable person, or access to a secured/confidential facility or computer system(s). As a result, Kitsap County will be conducting an extensive criminal background check by law enforcement agencies, which may include fingerprinting. * Please review the following list of disqualifying crimes and negative actions to determine if you meet our standard for this position: ************************************************************************** PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Kitsap County provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.) * The duties in this position are performed in an office setting utilizing standard office equipment. * Travel will be required for offsite meetings with local, regional, and statewide groups as needed. In this role, you will have the opportunity to: * Act as clinical treatment liaison between the SBH-ASO and providers, state hospitals, inpatient facilities, and residential treatment facilities. * Participate in the resolution of sensitive or complex inquiries, problems, complaints, or emergencies affecting the availability or quality of behavioral health services. * Conduct utilization management reviews * Address over and under-utilization through clinical consultation with providers and through review of utilization management data. * Represent the SBH-ASO in local, regional, and statewide meetings as needed. * Direct on-going comprehensive needs assessment, audits, and program evaluation. * Audit program for compliance with federal, state, and SBH-ASO requirements. * Analyze programs for effectiveness and recommend improvements to existing services and system operations. * Provide planning leadership and direction and develop short and long-range plans, goals, and objectives for the behavioral health system. * Work with provider agencies, consumers, and other stakeholders to plan and implement changes across the region. * Serve as a liaison for provider agencies and subcontractors, providing technical assistance, consultation, and training * Who May Apply: This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills. * This position is classified as exempt from overtime under the Fair Labor Standards Act (FLSA) * This position is non-represented and covered under the Kitsap County Personnel Manual. Internal applicants should be aware that a change in union status or bargaining unit may impact your benefits and accruals. Please contact Human Resources if you have questions. * Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office. * This recruitment is being used to fill an existing open position and may be used to fill future openings for up to six (6) months. * Work hours for this position are Monday - Friday, 8 a.m. - 4:30 p.m. Flexible hours are available, as approved by management. This position is open until filled, but interested applicants are encouraged to apply as soon as possible. This position will be screened weekly beginning the week of July 14, 2025, with first round of interviews soon after.

About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Shift Options: 12:00 PM-8:00 PM or 1:00 PM-9:00 PM Note: Bilingual candidates will be given priority. Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective responses. This role requires close collaboration with cross-functional teams to enhance the patient experience and drive continuous improvement in our support processes. Key Responsibilities Escalation Management: Serve as the primary point of contact for high-priority patient concerns. Coordinate with internal teams to resolve issues promptly. Develop and implement protocols for handling escalations efficiently. Team Leadership: Mentor and support Patient Care Representatives in managing challenging cases. Provide training on best practices for issue resolution and customer service. Monitor team performance and provide feedback for continuous improvement. Process Improvement: Analyze escalation trends to identify areas for operational enhancements. Collaborate with stakeholders to implement solutions that reduce recurrence of issues. Maintain documentation of processes and updates for transparency and training purposes. Compliance and Reporting: Ensure all patient interactions comply with HIPAA and other regulatory standards. Generate reports on escalation metrics and outcomes for leadership review. Participate in audits and quality assurance activities as needed Qualifications Bachelor's degree in Healthcare Administration, Business, or related field. Minimum of 3 years in a patient support or customer service role, with at least 1 year in a supervisory capacity. Strong problem-solving skills and the ability to handle high-stress situations calmly. Excellent communication and interpersonal skills. Proficiency in customer service software (e.g., Zendesk) and Microsoft Office Suite. Knowledge of pharmacy operations and healthcare regulations is a plus. Success Metrics: Reduction in escalation resolution time. Improvement in patient satisfaction scores. Decrease in repeat escalation cases. Enhanced team performance and morale. Work Environment Location: Hybrid Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to remain seated and work at a computer for extended periods (up to 8 hours). Must be able to type and perform repetitive hand/wrist motions throughout the shift. Must be able to use a headset for phone-based communication for the majority of the workday. Must be able to navigate multiple computer systems and applications simultaneously. Must maintain focus and attention to detail while managing a high volume of calls or tasks. Must be able to communicate clearly and professionally via phone, chat, and email. Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs. Must be able to handle occasional escalated or emotionally charged interactions with composure. Must be able to meet productivity and quality standards consistently. Employment Classification Status: Full-time FLSA: Non-Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Salary Description $22-$28/hr

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas: * Demonstrates product expertise in most Genesys Cloud products * Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer. * Follows PS implementation standards * Assesses complex project situations to make appropriate recommendations to both Genesys and the customer * Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions Major Responsibilities/Activities The Implementation Engineer is responsible for delivering Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products. Solution Deployment (85%) * Works in close concert with Project Manager in successfully delivering projects. * Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team * Follows PSO implementation standards * Execution of project plan tasks associated with engagements * Test plan validation * Regular communication of project status * Provides onsite/remote support for customer escalations as needed * Maintains on average of 70% utilization for billable projects * Identifies engagement-related problem areas and solves the issues in a proactive manner * Assists the Support group in performing service call/maintenance activities as required * Provide technical training to internal or external resources as needed * Maintains friendly and professional attitude in stressful situations Administration (5%) * Maintains accurate and timely submission of timesheets, expense reports, and project-related forms * Maintains regular internal communications with project team, team lead, and manager. * Provides feedback and updates to internal process through internal documentation * Follows standard department processes. Training (10%) * Continues to stay abreast of technology through internal training, lab development, and industry standard training/certifications Minimum Requirements * Bachelor's degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience * 3+ years of experience with the Genesys Cloud Platform * Knowledge on Amazon Web Services (AWS) * Development experience build apps and integration leveraging APIs, JSON, and JavaScript * 10+ years of related experience * Experience with applications leveraging APIs, JSON, and/or JavaScript * Excellent communication skills * Software: Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook) Highly Desired Technical Skills * IP Telephony & Hardware: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.) * Cisco/Juniper/other network routing and switching devices is an added advantage. Business Skills * Capable of working on or leading a team through a fast paced and complex project. * Excellent verbal and written business communication skills, including escalation management and information presentation. * Knowledge of customer service processes. * Knowledge of Cloud change control processes. * Exercises good judgment * Strong follow-through, ownership & responsibility on tasks assigned. * Effective time management and maintains flexibility Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $128,400.00 - $238,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Shift Options: 12:00 PM-8:00 PM or 1:00 PM-9:00 PM Note: Bilingual candidates will be given priority. Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective responses. This role requires close collaboration with cross-functional teams to enhance the patient experience and drive continuous improvement in our support processes. Key Responsibilities Escalation Management: Serve as the primary point of contact for high-priority patient concerns. Coordinate with internal teams to resolve issues promptly. Develop and implement protocols for handling escalations efficiently. Team Leadership: Mentor and support Patient Care Representatives in managing challenging cases. Provide training on best practices for issue resolution and customer service. Monitor team performance and provide feedback for continuous improvement. Process Improvement: Analyze escalation trends to identify areas for operational enhancements. Collaborate with stakeholders to implement solutions that reduce recurrence of issues. Maintain documentation of processes and updates for transparency and training purposes. Compliance and Reporting: Ensure all patient interactions comply with HIPAA and other regulatory standards. Generate reports on escalation metrics and outcomes for leadership review. Participate in audits and quality assurance activities as needed Qualifications Bachelor's degree in Healthcare Administration, Business, or related field. Minimum of 3 years in a patient support or customer service role, with at least 1 year in a supervisory capacity. Strong problem-solving skills and the ability to handle high-stress situations calmly. Excellent communication and interpersonal skills. Proficiency in customer service software (e.g., Zendesk) and Microsoft Office Suite. Knowledge of pharmacy operations and healthcare regulations is a plus. Success Metrics: Reduction in escalation resolution time. Improvement in patient satisfaction scores. Decrease in repeat escalation cases. Enhanced team performance and morale. Work Environment Location: Hybrid Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to remain seated and work at a computer for extended periods (up to 8 hours). Must be able to type and perform repetitive hand/wrist motions throughout the shift. Must be able to use a headset for phone-based communication for the majority of the workday. Must be able to navigate multiple computer systems and applications simultaneously. Must maintain focus and attention to detail while managing a high volume of calls or tasks. Must be able to communicate clearly and professionally via phone, chat, and email. Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs. Must be able to handle occasional escalated or emotionally charged interactions with composure. Must be able to meet productivity and quality standards consistently. Employment Classification Status: Full-time FLSA: Non-Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:

The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources. ESSENTIAL FUNCTIONS: Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner. Participate as a primary resource within the inbound calling contact center for Managed IT clients. Determine problem severity, establish priorities, and assign service request to the appropriate resource. Accurately and promptly log client problem information and create a service request. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues. Remediate support requests for move/add/change type work. Troubleshooting and remediate support requests for basic and intermediate break/fix type work. Verify systems and applications functionality to identify proper resources to assign for resolution. Verify and maintain client contact and database information. Participate in best practices and follow operations procedures to create efficiencies. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the employee handbook. EDUCATION AND EXPERIENCE: High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience. Previous IT experience preferred. REQUIRED SKILLS: Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs. Solid customer service abilities including telephone skills. Excellent verbal and written communication with internal and external clients. Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities. Ability to gather and analyze information. Performs work with accuracy and thoroughness. Excellent follow through to see tasks through completion. Function collaboratively as part of a fast-paced, client orientated team. Pay Range: $19.94 - $29.92 hourly + bonus The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Job DescriptionDescription:We are hiring in the following states: AR, AZ, CA, CO, FL, GA, IA, IL, LA, MA, ME, MO, NC, NE, NV, OK, PA, SD, TN, TX, VA, WA, and WI This is a remote position. Candidates who meet the minimum qualifications will be required to complete a pre-interview. At Currance, we believe in recognizing the unique skills and experiences that each candidate brings to our team. Our overall compensation package is competitive and is determined by a combination of your experience in the industry and your knowledge of revenue cycle operations. We are committed to offering a rewarding environment that aligns with both individual contributions and our company goals. Benefits include paid time off, 401(k) plan, health insurance (medical, dental, and vision), life insurance, paid holidays, training and development opportunities, a focus on wellness and support for work-life balance, and more. Please note that we are looking for people who have hospital billing experience in collections and have some HB billing experience, in high dollar collections, adjustments and denials management. Job Overview The Coding Denial Resolution Specialist I plays a vital role in Operations, working remotely and responsible for clearly identifying, investigating, and resolving coding-related denials from payers. This position helps prevent lost reimbursements and supports denial prevention efforts. This role is responsible for timely, accurate, and thorough corrections and appeals for all assigned accounts, identifying the root causes of denials, and ensuring compliance with local, state, and federal regulations, as well as accrediting body guidelines. They are expected to resubmit corrected claims accurately, resolve coding denials effectively, and maximize client reimbursements by collaborating with internal and client teams. Job Duties and Responsibilities Execute tasks focused on revenue generation through account resolution for any company client. Review documentation to support or contest payer coding decisions for multiple facilities. Prepare clear, concise, and well-supported appeals where applicable, using all available documentation, coding guidelines, and regulatory references to defend billed claims and secure reimbursement on insurance accounts receivable. Investigate the root causes of denials and downgrades, as needed. Provide targeted training on coding practices to Currance team members, promoting accuracy, compliance, and efficiency in resolving coding-related issues. Participate in daily shift briefings and contribute actively. Resubmit corrected claims according to Federal, State, and payer-mandated guidelines. Research, analyze, and correct claim errors and rejections to ensure accurate resubmission and to avoid payer denials due to preventable errors. Escalate problematic accounts, recurring issues, or trends to Supervisor and recommend education or denial prevention measures to the client. Stay current on payer updates, process changes, and coding guidelines to maintain compliance with Federal, State, and payer requirements. Meet productivity standards while maintaining quality output. Communicate payer-specific issues to the team and management for timely resolution. Engage in continuous learning to remain up to date on coding and payer policies. Requirements: Performance Expectations Productivity: Achieve 100% of the project daily goal. Quality: Achieve 95% monthly quality assurance score. Other expectations: As outlined by the department. Qualifications High school diploma or equivalent (GED) required. Associate or bachelor's degree in healthcare management, Health Information Management/Technology (HIM/HIT) preferred. Current/active CCS or CPC certification required Minimum of 3 years' experience resolving payer denials and/or conducting coding audits. At least 3 years' experience in medical claim payments, follow-up, and appealing denials, with proven success resolving complex, high-value claims. Advanced knowledge of ICD-10, CPT/HCPCS, NCCI edits, DRG/APC assignment, payer policies, and reimbursement regulations. Strong negotiation, research, written communication, and problem-solving skills, with the ability defend coding-related positions. Experience correcting and resubmitting denied claims due to coding issues, including modifiers, revenue codes, bundling, and NPI discrepancies. Ability to research regulatory references (CMS, Medicaid, LCD/NCD guidelines) and apply them to appeals. Demonstrated ability to analyze denial trends and recommend process or coding improvements. Familiarity with compliance standards (OIG, CMS, HIPAA) related to coding and billing. Experience using EHR/EMR systems such as Meditech, Epic, Cerner, Allscripts, Nextgen, or similar platforms for billing and account resolution. Ability to collaborate effectively with other coders, clinicians, and account resolution specialists to resolve complex coding and reimbursement issues. Proficiency in Microsoft Office Suite, Teams, and various desktop applications. Knowledge, Skills, and Abilities Understanding of ICD-10 diagnosis and procedure codes, as well as CPT/HCPCS codes. Familiarity with regulations related to Healthcare Revenue Cycle administration. Skill in investigating medical accounts and resolving claims. Ability to validate payments and make informed decisions quickly. Capacity to learn and use collaboration and messaging tools effectively. Ability to maintain a positive attitude, pleasant demeanor, and act in the best interests of both the organization and the client. Competence in researching healthcare revenue cycle rules and regulations. Ability to maintain a positive attitude, pleasant demeanor, and act in the best interests of both the organization and the client. Professional commitment to the quality and timeliness of work. Capacity to achieve results with minimal supervision while balancing multiple priorities. Strong organizational skills with the ability to manage high-volume workloads and meet deadlines.

Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As an Escalation Resolution Specialist at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365. What's in it for you: * $17.50 - $19.50/hr. * Advancement opportunities with structured career paths * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 800+ lifetime workplace award wins What you'll be doing: * Assist account executives with any over-the road issues that may arise, including but not limited to breakdowns, hostage situations, late deliveries, traffic accidents, etc. * Monitor inbound and outbound call and request flow to ensure the department is in accordance with established guidelines and, when needed, re-direct efforts to better meet the needs of the business, as well as the service level commitments for the department * Investigate disputes, determine proper course of action, and objectively report situations in an unbiased manner to appropriate department heads * Maintain and update accurate information in our state-of-the-art systems What you need: * Ability to 11am - 8pm on a rotating schedule * Excellent verbal and written communication * Positive attitude, professional demeanor, tactful and ethical * Self-motivated and dependable; able to work independently * Strong problem solving, attention to detail, and critical thinking skills * Ability to prioritize many different requests and handle changing priorities * At least 1 year of previous experience in a fast-paced work environment preferred Where you'll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

About Us At SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible-leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you're excited about solving complex challenges in bold, innovative ways, we'd love to connect with you. What Are We Looking For? If you're passionate about engaging customers and creating a great experience, you have a place with us. SentinelOne is growing its Professional Services team and looking for a technical expert with great relationship skills to assist Customers with implementation and advisory around SentinelOne's Observo AI Security Data Pipeline platform. Our Professional Services Consultants build and maintain relationships with customers in order to deliver exceptional quality services and mission-critical security solutions. Professional Services Consultants will focus on deploying and enabling SentinelOne solutions in complex enterprise environments meeting both technical and business needs. You should have impeccable technical and communication skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen cybersecurity technology in a company with a fantastic culture, we would love your help to drive service excellence! What Will You Do? Act as the primary consultant for customer onboarding activities as they relate to SentinelOne Observo AI solution Assist with troubleshooting and debugging Sentinel deployments involving SentinelOne Observo AI, AI-SIEM and Data Lake solutions Deliver implementation, enablement, and advisory services for SentinelOne Endpoint and related cloud-based products and technologies. Consult with customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives. Work with customers as a trusted advisor, helping guide them on ongoing security best practices, platform management, and product usage. Represent and advocate for customer needs and issues across departments. What Skills and Knowledge Should You Bring? Cloud Platforms: Good understanding of major cloud platforms (AWS, Azure, GCP). Experience in Cybersecurity, ideally in SIEM, Security data pipeline, and SOC platforms Containerization: Experience with containerization technologies (Docker, Kubernetes). Automation and Scripting: Proficiency with automation tools or scripting languages (Python, PowerShell, Bash). Database Management: Experience with SQL queries. Security Practices: Strong knowledge of security technologies, architecture, and operations, including threat handling, incident response, and SOC operations. Customer-Centric: Possess a customer-centric approach with a strong desire and ability to work with customers in a technical capacity. Field Services Experience: 5+ years in a field services role (professional services, pre-sales, support, etc.), preferably in a cybersecurity-related domain. Industry Certifications: Industry certifications showing domain expertise in cloud technologies and endpoint security solutions. Why us? You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry. Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA Unlimited PTO Industry-leading gender-neutral parental leave Paid Company Holidays Paid Sick Time Employee stock purchase program Disability and life insurance Employee assistance program Gym membership reimbursement Cell phone reimbursement Numerous company-sponsored events, including regular happy hours and team-building events This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions. Base Salary Range$104,000-$130,000 USD SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles.

The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources. ESSENTIAL FUNCTIONS: Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner. Participate as a primary resource within the inbound calling contact center for Managed IT clients. Determine problem severity, establish priorities, and assign service request to the appropriate resource. Accurately and promptly log client problem information and create a service request. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues. Remediate support requests for move/add/change type work. Troubleshooting and remediate support requests for basic and intermediate break/fix type work. Verify systems and applications functionality to identify proper resources to assign for resolution. Verify and maintain client contact and database information. Participate in best practices and follow operations procedures to create efficiencies. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the employee handbook. EDUCATION AND EXPERIENCE: High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience. Previous IT experience preferred. REQUIRED SKILLS: Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs. Solid customer service abilities including telephone skills. Excellent verbal and written communication with internal and external clients. Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities. Ability to gather and analyze information. Performs work with accuracy and thoroughness. Excellent follow through to see tasks through completion. Function collaboratively as part of a fast-paced, client orientated team. Pay Range: $19.94 - $29.92 hourly + bonus The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Building at Check At Check, we make paying people simple . In doing that, we're not just building our own business- we're building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in. Check is far more than just API infrastructure. We're a springboard for building and scaling payroll businesses. Our Team Payroll is broken. Come fix it alongside a team that's as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission. Join us if you're ready to roll up your sleeves and redefine payroll. Let's simplify the complex, make a real impact, and create a better future for businesses of every size. The Work The Tax Resolution team makes sure our partners and Product stay strong by resolving payroll tax notices quickly and accurately. We're the detectives of Check, uncovering the root cause of every notice and giving partners the insights they need to keep their clients protected. As a Tax Notice Resolution Agent, you'll be the first line of defense when agencies issue notices about payroll filings or payments. Partners count on Check to handle these complex, time-sensitive communications. You'll take in notices, investigate issues, and work directly with federal, state, and local agencies to secure fast resolution. Your work will reduce risk for employers, build partner trust in Check, and drive our mission to deliver a seamless embedded payroll experience. In this role, you will: Triage and resolve tax notice queues by priority, keeping partners informed with clear, timely updates. Engage directly with federal, state, and local agencies to investigate root causes, drive resolution, and pursue penalty abatements. Surface complex or systemic issues to product, engineering, and compliance for deeper investigation and long-term fixes. Spot trends across notices and recommend improvements that reduce risk and speed up resolution. Maintain and refine SOPs to capture best practices for agency outreach and notice handling. Collaborate with Payroll Ops, R&D, and Revenue to streamline tax workflows and strengthen partner trust in Check. Tools for the job Many backgrounds could fit this role, but ideal candidates will have some or all of the following: 3-5 years of experience in payroll tax compliance, tax notice resolution, or payroll operations Solid understanding of payroll tax regulations across federal, state, and local agencies Clear, confident communication skills with the ability to translate complex tax issues into plain language for partners Proven track record of handling sensitive employer information with care and discretion Familiarity with payroll systems, tax filing platforms, or case management tools Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment We build best when we come together on level ground. Travel and Office Policy The Check team is distributed across the US, and we have offices in New York City and San Francisco. While we embrace remote work, we believe time together in person is where we do our best work. We offer ample opportunities and encourage employees to attend team off-sites, events, and hackathons a couple of times a year! We expect all employees to attend our annual 3-day company retreat in the fall. For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays, and the team hosts regular happy hours, game nights, etc. What we offer: For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 10 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses. The expected range in San Francisco, NYC, LA, and Seattle is between $92,500 and $102,500. The expected range for all other locations is between $78,500 and $88,500. We accept applications on an ongoing basis with no specified deadline. Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity. Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.

The Rotation Staff position presents an excellent opportunity for those who are interested in gaining experience in both tax and assurance post-graduation. A Rotation Staff will actively participate in the completion of both assurance and tax procedures. Complete financial statements audits, reviews, tax returns, and other miscellaneous projects for clients in various industries. Focus on four major initiatives established by the Firm: Profitability, Practice Growth; Client Focus; and Brand Culture/Development. Tasks: Assist in the execution of audit, review and other assurance engagements. Prepare financial statements and other related documents. Prepare partnership, corporate and individual tax returns and complete tax planning and other tax consulting procedures. Perform analysis of financial and non-financial information for clients. Profitability: Complete assignments within established budget. Achieve charge hour budget and minimum billable hours as established by Firm. Participate in approved non-client initiatives to improve firm administration. Consistently utilize all firm and department software efficiently. Complete accurate, neat, organized workpapers and other documents free of basic grammatical, spelling and calculation errors. Practice Growth: Represent firm and build relationships by participating in outside activities. Develop and demonstrate strong leadership skills. Demonstrate excellent written and verbal communication skills. Client Focus: Develop and display knowledge of GAAP, GAAS, tax rules and regulations, and demonstrate good judgment. Exhibit behavior consistent with rules of conduct of the AICPA, OSCPA and Accountancy Board of Ohio. Collaborate with team members and other associates within the Firm to identify client needs and develop recommended solutions to problems. Comprehend new and complicated issues and perform basic research to solve complex problems. Brand Culture/Development: Exemplify Brand Attributes of the Firm. Comply with all policies and procedures of the Firm. Demonstrate ability to work in a team environment and address conflict with peers. Consistently seek feedback on performance from superiors and enhance and develop professional and technical skills. Work Experience and Education: BA or BS in accounting or a related field. Must be eligible to sit for the CPA exam. Strong proficiency in the use of technology and basic PC applications (Excel, Word). Organizational Relationships: Staff will report directly to a Performance Manager who will provide any necessary guidance relative to administrative issues or work performance through the formal evaluation process. Special Requirements: Reliable transportation for on-site client work. Ability to work evenings and weekends based on time of year and client demands. GBQ participates in E-Verify.

*Those that are able to receive the COVID-19 vaccination and influenza vaccination will be required to do so as a requirement of employment at Netcare Access.* GENERAL DESCRIPTION: Responsible for providing the services of Netcare's Reach Out program to assist publicly intoxicated individuals to utilize either their own resources or public resources for necessary shelter, treatment and safety. MINMUM QUALIFICATIONS: High School Diploma Valid Driver's License Good driving record Experience working in a public services field COMPENSATION: $17.00 per hour ESSENTIAL DUTIES AND RESPONSIBILITIES: Operates the Reach Out vehicle throughout work shift, patrolling areas of Franklin County where intoxicated individuals are frequently found. Physically assist or lifts intoxicated individuals and incapacitated individuals off the street and into the Reach Out vehicle; then transports these individuals to their home, community engagement center, community shelter, or medical facility. Maintains timely and complete documentation of services and activities, which meet the standards of Netcare and accrediting agencies. Operates cell phone, two-way radio and pager to facilitate contact with Netcare Crisis center, ERS, local police and fire department officials, etc. Receives assignment to transport client from Netcare or other agency. Coordinates travel across town by reading Franklin county street guide and plotting the most direct route of travel. Estimates time of arrival and provides this information to the dispatch agency. Recognize signs of a medical crisis and take appropriate action as required. Maintains current certification in required training programs. Performs other duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: Ability to operate a motor vehicle in a consistently safe and courteous manner. Ability to maintain a valid driver's license and insurability through safe driving practices. Ability to physically assist intoxicated or incapacitated clients into the Reach Out vehicle and /or into a community shelter. Ability to lift and move safely 100 pounds. Ability to meet physical requirements of the job, including frequent and repeated periods of sitting, lifting, bending, climbing into and out of the Reach Out vehicle. Ability to achieve and maintain certification in required training programs. Ability to communicate with clients as well as public and private agencies in a coherent and professional manner to exchange important information regarding the client's condition, location, destination, etc. Exhibits flexibility and ability to manage multiple demands in a fast-paced environment. Ability to work in alternate shifts as assigned. Ability to operate a cell phone, two-way radio and pager to facilitate contact with Netcare Crisis center, ERS, local police and fire department officials, etc. Ability to safely work in an environment that may involve exposure to blood and bodily fluids. Ability to display accountability for all Reachout equipment. ESSENTIAL CORE COMPETENCIES: Ability to complete required paperwork in a timely and error-free fashion. Ability to apply risk management and problem-solving techniques to clinical. Ability to engage and de-escalate clients in a professional and effective manner. Demonstrates broad knowledge of and ability to access community resources on. Ability to adhere to Agency Policies, Procedures and other expectations. Actively seeks opportunities to develop professional skills. Ability to provide Customer-Focused services on behalf of clients. Ability to effectively work as a member of a team workplace situations. Ability to identify client needs and provide effective interventions. Ability to accurately and succinctly document interventions. *Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. Netcare is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on satisfactory pre-employment drug screen, criminal background investigation, professional reference check, negative TB test results, COVID-19 vaccination, and influenza shot. Job Types: Contingent Pay: From $17.50 per hour Benefits: Flexible schedule Schedule: Choose your own hours Evening shift Holidays Night shift Overnight shift Weekend availability Ability to commute/relocate: Columbus, OH 43223: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Required) Experience: Healthcare Transport: 1 year (Preferred) License/Certification: Driver's License (Required) Work Location: In person

GENERAL PURPOSE OF THE JOB: The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines. ESSENTIAL DUTIES & RESPONSIBILITIES: Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards. Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed. EDUCATION: Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable. EXPERIENCE: One to two years related experience and/or training Basic/working knowledge of Tremco CPG products. Customer service experience preferred. OTHER SKILLS AND ABILITIES: Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products. Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling. Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

"Req 34369 - Business Analyst Requirements Gathering & Analysis: Collaborate with stakeholders to elicit, document, and validate business requirements. Translate business needs into functional specifications and user stories. Process Improvement: Analyze existing workflows and recommend optimization strategies. Identify gaps and propose solutions aligned with organizational goals. Stakeholder Management: Act as a liaison between business units, technical teams, and external partners. Facilitate workshops, meetings, and presentations to ensure alignment. Documentation & Reporting: Prepare BRDs, FRDs. Develop dashboards and reports for performance tracking. Project Support: Assist in project planning, risk assessment, and change management. Support QA teams in test case development and UAT execution. Technical Skills: ADO, Power BI , Azure Cloud and Data Analytics"

GENERAL PURPOSE OF THE JOB: The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines. ESSENTIAL DUTIES & RESPONSIBILITIES: Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards. Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed. EDUCATION: Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable. EXPERIENCE: One to two years related experience and/or training Basic/working knowledge of Tremco CPG products. Customer service experience preferred. OTHER SKILLS AND ABILITIES: Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products. Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling. Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

GENERAL PURPOSE OF THE JOB: The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines. ESSENTIAL DUTIES & RESPONSIBILITIES: * Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards. * Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). * Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. * Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. * Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. * Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. * Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). * Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. * Act as back up support for the Technical Resource Center. * Assist team on special projects and assignments as needed. EDUCATION: Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable. EXPERIENCE: * One to two years related experience and/or training * Basic/working knowledge of Tremco CPG products. * Customer service experience preferred. OTHER SKILLS AND ABILITIES: * Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products. * Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. * Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. * Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. * Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * Ability to manage one's own time and scheduling. * Monitoring/assessing performance of oneself to make improvements or take corrective action. * Reading comprehension - understanding written sentences and paragraphs in work related documents. * Proficient in MS Office Suite (Word, Outlook, Excel) * Previous SAP experience preferred. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Our Company ResCare Community Living The Qualified Intellectual Disabilities Professional (QIDP) Manager oversees delivery of consumer support services for assigned location. This position supervises personnel to achieve service, clinical, and financial objectives within general resource and reimbursement models. In this role, you will ensure compliance with regulatory requirements through quality assurance activities. Multiple resource and/or reimbursement models may be involved in achieving objectives with broad guidelines. Responsibilities • Ensures consumer and guardian participation in development of service plan and personal futures plan • Coordinates development of each person(s) served personal futures plan and coordinates scheduling of team meetings (times, dates, locations, etc.) and informs all team members of such • Schedules and chairs screening for program vacancies and develops waiting list for potential consumer vacancies • Monitors to ensure all service sites deliver services in accordance with contractual, legal, and regulation requirements and implements/coordinates any necessary plans of correction from a regulatory body • Monitors all incident reports to ensure patterns of incidents are addressed. Shares all incident reports with appropriate external agencies (area programs, social services) when necessary and appropriate. Incidents of consumer abuse, neglect or mistreatment are investigated in a timely and thorough manner. Plan of Correction is initiated to prevent recurrences. • Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff. Ensures all written training programs are implemented and revised as needed. • Documents consumer progress or regression. Initiates discharge planning if appropriate. Maintains records appropriately. • Maintains fiscal spending within limits of approved budget, e.g. household expenses and repairs, vehicle expenses, personnel costs, consultant services • Monitors worker's compensation and unemployment claims for assigned service site(s). Is proactive in efforts to reduce claims and minimize risk/exposure of agency in these areas. • Other duties as assigned • Coaches and mentors support staff and attends and participates in announced meetings Qualifications • BA/BS in Business, Health Care Administration, or Social Services. High school diploma or GED equivalent and three years of related job experience may be substituted per area regulations. Exceptions must have written approval from Regional Management. • A minimum of two (2) years of verifiable work experience providing services and support to individuals with developmental disabilities • One-year previous supervisory experience preferred • Working knowledge of federal, state, and local regulations concerning services to individuals with intellectual and/or other developmental disabilities About our Line of Business ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit ******************************* Follow us on Facebook and LinkedIn. Salary Range USD $24.00 / Hour