Technical Assistant jobs at Conn's - 9 jobs

City/Cities: Remote Travel Required: 00% - 25% No Shift: Our vision is to craft the brands and choice of drinks that people love, to refresh them in body & spirit. Our customers are important to us and we want to help create value no matter if they are a big corporate or small local business. The Senior Technical Advisor position maximizes the value that my Coketech creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature. Additionally, the Senior Technical Advisor exists to minimize customer down-time and reduce service cost, providing support 365 days per year, 24 hours per day. TELEWORK: High Speed Internet service required and an isolated environment within your home that removes all distractions and provides the professional experience for our customers as expected. Ability to work in a telecommuting environment being self-driven and self-motivated by retaining two weeks of systems training, process training and the ability to work virtual. What You'll Do for Us Troubleshoot equipment issues (e.g., Freestyle; ice-combo; drop-in; counter-electric; juice; coffee, vending, etc.) via telephone/video in order to minimize customer down time and reduce/avoid service expense. Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools (e.g. laptop, NOCTIS, etc.) Creates/maintains cases, work orders, records, logs and other written or computer-based documents according to established procedures. Documents all information relating to customer support issues in CRM (Thirsty). Assists in the development of specific technical and training documentation. Assists other technicians in the repair and maintenance of equipment. Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures. Researches and resolves issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., Thirsty, Neterprise, FedEx/UPS databases, etc.) Processes order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services. Sources and facilitates delivery of assets (e.g., beverage equipment, parts, point of sale material, and return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts. Qualifications & Requirements High school diploma; GED equivalent At least 3+ years of experience in a customer service or Technical support role Equipment Installation Requirements Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements). Knowledge and application of dispensing equipment installation principles. Technical Skills Knowledge of the Customer Communications software systems requiring “basic” to “advanced” computer skills with capabilities to navigate multiple systems. Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer. Knowledge and understanding of basic heating and refrigeration principles. Includes basic knowledge of existing technologies and ability to apply them to the Company's business. Knowledge of basic electricity (e.g., amperage, voltage, current). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems. Preferred Additional Skills Strong emphasis on candidates that have experience in Freestyle platforms and National Food Service customers (McDonald's, Burger King, etc.) that require advanced troubleshooting skills. Due to the nature of very diverse business bilingual associates speaking French and Spanish are encouraged to apply. What We Can Do for You Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants and many more each day Compensation & Benefits: Competitive benefits package that start on day one of employment The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Computer Literacy, Customer Service, Detail-Oriented, Equipment Installations, HVAC Systems, Oral Communications, Refrigeration Systems, Technical Support, Troubleshooting Pay Range: $88,400 - $105,000 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Here at Abercrombie & Fitch Co. Global Home Office our team has access to an Innovation Design Center that houses a range of screen printing, embroidery, and wash machines and tools. In our Innovation Design Center our teams can create and produce screen printer apparel for our portfolio of brands. Our Screen-Printing team is responsible for the start to finish of our garments printed here onsite. Screen Printing technicians will work closely with our other IDC team members, merchants, sourcing, and design to bring these ideas to life. This job is located at our Innovation Design Center at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Screen Print Operator Experience with screen printing machines and teams Ability to prep, set up, and tear down machine Experience loading garments on machine Attention to detail to check quality of garments and prints Partner with ink room and screen room associates for the management and organization of the process Maintain safety and health protocols Catcher Main responsibility will be catching garments at the end of the dryer Checking garments for print quality, misprints, or defects Consistent counting, folding, and packaging of garments Communicating with team members when there are print issues Heat pressing and other various garments finishing processes Maintaining a safe and clean area around the shop Ink Room Associate Experience with Ink and Color preferred Creating and mixing inks ahead of production runs Ability to match ink colors to color standards Maintain clean working environment with clear organization Interest in other areas of the team, as you will be cross trained to support operation of equipment Screen Room Associate Experience with screens and artwork preferred Knowledge and understanding of the burning screen process, reclaiming screens, and stretching screens Management of screen inventory and storage system What Do You Need To Bring? Interest and passion for retail and A&F Co. portfolio of brands Strong organizational skills with high attention to detail and accuracy Willingness to be flexible to changing demands Curiosity and openness to feedback Ability to adapt and work in a fast-paced environment A collaborative approach to working with cross-functional partners to achieve the vision of the brands Ability to stand majority of the workday Our Company Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Incentive bonus program 401(K) savings plan with company match Annual companywide review process Flexible spending accounts Medical, dental, and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, Headspace Paid Caregiver Leave Mobile Stipend Paid time off & one paid volunteer day per year, allowing you to give back to your community Onsite fitness center Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! Additional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table. Instacart is a Flex First team There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview We are seeking a motivated and detail-oriented People Technology Specialist (Integration Focus) to support the integration and reporting needs across our People Technology team. This is an excellent opportunity for someone early in their career to build skills in designing, maintaining, and supporting integrations with various People systems. In this role, you will learn to optimize systems, collaborate with technical experts, and ensure seamless data communication between platforms, while adhering to security and compliance standards. You will join a collaborative team dedicated to driving efficiencies and innovation in People technology, supporting business growth through scalable and reliable technology solutions. The People LAB team, part of the broader People Services and Delivery group, focuses on delivering impactful technology solutions and process improvements. This dynamic team partners with multiple internal stakeholders to create and maintain integrations, optimize workflows, and support the company's evolving people technology landscape. About the Job Support in the development and maintenance of integration solutions across People systems. Assist with vendor integrations to ensure compatibility and performance across different technologies. Collaborate on troubleshooting and improving existing integrations. Gain hands-on experience developing real-time and scheduled integrations, ensuring data accuracy. Work closely with senior team members and cross-functional teams, such as IT and Engineering, to support integration projects. Partner with stakeholders to understand integration requirements and ensure solutions meet business needs. Assist with security testing and compliance reviews to maintain system integrity. Learn to create and maintain technical documentation, such as integration logic and workflow specifications. Support reporting needs by building standard or advanced reports to capture actionable data insights. Assist with audit preparations and ensure systems are secure and compliant. Support the implementation of workflow automations using tools like APIs or middleware solutions. Learn scripting and technical tools to optimize system processes. About You Minimum Qualifications 1-2 years of experience in a technical or systems support role (internships or equivalent experience acceptable). Basic understanding of People system's technologies. Foundational technical skills, such as: Familiarity with APIs, basic scripting (e.g., Python, JavaScript, or equivalent), or automation tools. Enthusiasm to learn about integrations and reporting. Strong communication and problem-solving skills, with a willingness to collaborate across teams. Genuine interest in exploring how technology can improve processes and team experiences. Preferred Qualifications Bachelor's degree in Information Systems, Computer Science, or equivalent experience. Exposure to tools like middleware platforms or API testing tools (e.g., Postman). Awareness of integration concepts such as authentication, data mapping, and error handling. An eagerness to learn and grow in systems integration and HR technology. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ$104,000-$115,000 USDWA$99,000-$110,000 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$95,000-$106,000 USDAll other states$86,000-$95,000 USD

At Kodiak Solutions, we're dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care. Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes JOB SUMMARY The Technical Support Analyst role is best suited for people early in their technology career. The role works within our Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided & overseen by our technical leadership. In this role, you will learn how to support our products, work within your team, and communicate appropriately across different groups at Kodiak Solutions such as Product, Engineering, and more. Responsibilities: Learn technical skills required to resolve customer support cases/requests. Learn team structure and deliver assigned items in established timelines. Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities. Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow). Learn compliance standards across various product areas. Leveraging documentation related to products and services tasked with supporting/implementing. Required Qualifications: Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience 2-3 years of relevant experience in product support and/or product implementation Min 1 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS) Ability to develop product knowledge in a domain area, and across product lines Ability to work in a shifting environment while maintaining various levels of standardization and consistency Experience with ticketing system(s) preferably ServiceNow Experience with Microsoft Azure and/or Snowflake, a plus Technology certifications, a plus

Here at Abercrombie & Fitch Co. Global Home Office our team has access to an Innovation Design Center that houses a range of screen printing, embroidery, and wash machines and tools. In our Innovation Design Center our teams can create and produce screen printer apparel for our portfolio of brands. Our Screen-Printing team is responsible for the start to finish of our garments printed here onsite. Screen Printing technicians will work closely with our other IDC team members, merchants, sourcing, and design to bring these ideas to life. This job is located at our Innovation Design Center at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Screen Print Operator * Experience with screen printing machines and teams * Ability to prep, set up, and tear down machine * Experience loading garments on machine * Attention to detail to check quality of garments and prints * Partner with ink room and screen room associates for the management and organization of the process * Maintain safety and health protocols Catcher * Main responsibility will be catching garments at the end of the dryer * Checking garments for print quality, misprints, or defects * Consistent counting, folding, and packaging of garments * Communicating with team members when there are print issues * Heat pressing and other various garments finishing processes * Maintaining a safe and clean area around the shop Ink Room Associate * Experience with Ink and Color preferred * Creating and mixing inks ahead of production runs * Ability to match ink colors to color standards * Maintain clean working environment with clear organization * Interest in other areas of the team, as you will be cross trained to support operation of equipment Screen Room Associate * Experience with screens and artwork preferred * Knowledge and understanding of the burning screen process, reclaiming screens, and stretching screens * Management of screen inventory and storage system What Do You Need To Bring? * Interest and passion for retail and A&F Co. portfolio of brands * Strong organizational skills with high attention to detail and accuracy * Willingness to be flexible to changing demands * Curiosity and openness to feedback * Ability to adapt and work in a fast-paced environment * A collaborative approach to working with cross-functional partners to achieve the vision of the brands * Ability to stand majority of the workday Our Company Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: * Incentive bonus program * 401(K) savings plan with company match * Annual companywide review process * Flexible spending accounts * Medical, dental, and vision insurance * Life and disability insurance * Associate assistance program * Paid parental and adoption leave * Access to fertility and adoption benefits through Carrot * Access to mental health and wellness app, Headspace * Paid Caregiver Leave * Mobile Stipend * Paid time off & one paid volunteer day per year, allowing you to give back to your community * Onsite fitness center * Merchandise discount on all of our brands * Opportunities for career advancement, we believe in promoting from within * Access to multiple Associate Resource Groups * Global team of people who will celebrate you for being YOU! Job DescriptionQualificationsAdditional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

The Technical Support Specialist serves as the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues efficiently. This role focuses on achieving first-call resolution by diagnosing problems, guiding users through solutions, or determining when equipment replacement is necessary. The specialist is responsible for accurately documenting issues, processing hardware replacement requests, and escalating incidents to the appropriate resolver groups when needed. By delivering excellent customer service and ensuring minimal disruption to store operations, this position plays a critical role in maintaining system reliability and operational efficiency across multiple point-of-sale platforms and store technologies. Key Duties and Responsibilities Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software. Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues. Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations. Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution. Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar). Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution. Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software. Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs. Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service. Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness. Education and Experience Education: Associates/2 Yr Degree Years of Relevant Experience: 2+ years Specific Knowledge and Skills Ability to perform repeated bending, standing and reaching Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure. Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics. Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues. Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment. Logical and methodical approach to diagnosing technical problems and escalating when necessary. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees. Ability to remain calm and professional under pressure, especially during major incidents or outages. Understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi, routers, and switches. Ability to diagnose and resolve issues with Windows-based systems, peripheral devices (printers, scanners, cash drawers), and cloud-based applications. Basic knowledge of cybersecurity best practices, data protection, and company IT policies. Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. Pay: $21.00 - $23.50 Hourly If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link .

The Technical Support Specialist serves as the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues efficiently. This role focuses on achieving first-call resolution by diagnosing problems, guiding users through solutions, or determining when equipment replacement is necessary. The specialist is responsible for accurately documenting issues, processing hardware replacement requests, and escalating incidents to the appropriate resolver groups when needed. By delivering excellent customer service and ensuring minimal disruption to store operations, this position plays a critical role in maintaining system reliability and operational efficiency across multiple point-of-sale platforms and store technologies. Key Duties and Responsibilities * Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software. * Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues. * Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations. * Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution. * Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar). * Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution. * Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software. * Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs. * Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service. * Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness. Education and Experience * Education: Associates/2 Yr Degree * Years of Relevant Experience: 2+ years Specific Knowledge and Skills * Ability to perform repeated bending, standing and reaching * Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure. * Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics. * Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues. * Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment. * Logical and methodical approach to diagnosing technical problems and escalating when necessary. * Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. * Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees. * Ability to remain calm and professional under pressure, especially during major incidents or outages. * Understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi, routers, and switches. * Ability to diagnose and resolve issues with Windows-based systems, peripheral devices (printers, scanners, cash drawers), and cloud-based applications. * Basic knowledge of cybersecurity best practices, data protection, and company IT policies. * Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. Pay: $21.00 - $23.50 Hourly If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

The Technical Support Specialist serves as the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues efficiently. This role focuses on achieving first-call resolution by diagnosing problems, guiding users through solutions, or determining when equipment replacement is necessary. The specialist is responsible for accurately documenting issues, processing hardware replacement requests, and escalating incidents to the appropriate resolver groups when needed. By delivering excellent customer service and ensuring minimal disruption to store operations, this position plays a critical role in maintaining system reliability and operational efficiency across multiple point-of-sale platforms and store technologies Responsibilities: * Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software. * Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues. * Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations. * Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution. * Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar). * Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution. * Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software. * Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs. * Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service. * Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness. Skill Requirements: * Ability to perform repeated bending, standing and reaching * Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure. * Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics. * Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues. * Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment. * Logical and methodical approach to diagnosing technical problems and escalating when necessary. * Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. * Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees. * Ability to remain calm and professional under pressure, especially during major incidents or outages. * Understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi, routers, and switches. * Ability to diagnose and resolve issues with Windows-based systems, peripheral devices (printers, scanners, cash drawers), and cloud-based applications. * Basic knowledge of cybersecurity best practices, data protection, and company IT policies. * Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Education Requirements: * Associate degree in Computer Networking or 2 years of related experience At times temporary mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws. If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.