Medical Assistant jobs at Connecticut Children's Medical Center - 30 jobs

NOTE: Please complete the REQUIRED 5-minute HireVue Questionnaire that you will receive via email after submitting your formal application. This is REQUIRED in order to be properly evaluated and considered by our teams. EDUCATION/EXPERIENCE: Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course; Experience: No prior experience required. Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. A Medical Assistant (MA) may be required to perform any or all of the following fundamental Documentation, Administrative, Clinical, and Department Support functions: ADMINISTRATIVE SUPPORT • Supports the patient check-in and check-out processes. • Scheduling and coordinating all patient appointments. • Answering and directing calls. • Process pre-authorizations and pre-certifications. • Prepare and files medical record. • Provides cross coverage for other administrative roles. • Maintains clinical files according to organization/department protocol. • Processes patient related correspondence. • Maintains confidentiality of patient information. CLINICAL SUPPORT • Ensures efficient patient flow. • Prepares treatment rooms and equipment for patient examinations. • Provides appropriate procedural support following department specific guidelines. • Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. • Performs daily Quality Controls (QC) for all Point of Care (POC) testing. • Obtain specimens, accurately performs and records patient POC testing per policy. • Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up. • Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy. • Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT • Provide support as needed for departmental medical record audits. • Cleans and stocks patient care rooms between patients. • Maintains appropriate inventories of all medical supplies. • Stocks and maintains all patient related forms and educational materials. • Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION • Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. • Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES • Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. • Ability to travel to satellite locations may be required. • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. • Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. • Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice. • Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. • Basic Understanding of CT Children's Policies and Procedures. • Understanding of the organization's environment of care. Special Considerations: Those Medical Assistants hired as a “float” or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience. Position Specific Role Responsibilities Refer to the Medical Assistant and Patient Care Assistant Professional Development Criteria document for the specific expectations to progress to the next level. Newly hired MAs in possession of a RMA certification or successfully completed a Medical Assistant or Certified Nursing Assistant training program will be classified as a MA at the first level (Medical Assistant I). MAs without the above mentioned qualifications will be classified as a MA (Medical Assistant) and may only progress through the levels once the condition above is met.

Certified Medical Technologist II, Third Shift, Core Lab Department UC Health is hiring a full-time Certified Medical Technologist II for the core lab department for third shift at West Chester Hospital. We're offering a $5,000 sign-on bonus! The Certified Medical Technologist II performs routine and complex laboratory analyses, identifies and corrects problems developing alternatives when necessary, stays current in laboratory theory and technique, assumes responsibility for problem solving, and requires the exercise of independent judgment and interpretation. About West Chester Hospital West Chester Hospital provides its patients with access to the region's largest group of specialized physicians and medical providers. With a reputation for providing outstanding patient experiences and quality medical care, the hospital consistently ranks amongst the top 5% in the nation. West Chester Hospital provides a Level III Trauma Center that delivers superior emergency and critical care, and a certified Primary Stroke Center that provides access to the subspecialty care at the UC Gardner Neuroscience Institute. West Chester Hospital has also achieved Magnet Recognition for excellence in nursing from the American Nurses Credentialing Center (ANCC), and the hospital is routinely ranked among the best places to work in Ohio and Greater Cincinnati. Education and Experience Requirements: Minimum Required: Associate degree in a clinical laboratory science, or medical laboratory technology. Preferred: A bachelor's degree in clinical laboratory science OR medical technology. Required: MT(ASCP), MLS(ASCP), or MLT(ASCP) certification or equivalent. Preferred: Laboratory experience. Required: Knowledge of specimen requirements; must be familiar with laboratory terminology, laboratory assay schedules and expected turnaround times; ability to read and comprehend written information; ability to effectively and efficiently perform a variety of job duties in a stressful, fast paced environment. Preferred: Keyboarding skills Expected starting salary range for this position is between $33.21/hr. - $41.06/hr. The actual pay rate for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, alignment with similar internal candidates, marketplace factors, and other requirements for the position. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! Join our team as a Certified Medical Technologist II in our core lab department and work alongside the best and brightest clinical teams collaborating toward our common purpose: to advance healing and reduce suffering. About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer. Job Responsibilities Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Performs waived, moderately complex, and highly complex testing as defined by CLIA. Performs special analyses that require advanced evaluation and judgment skills. Uses set protocols and guidelines and independent judgment to evaluate the credibility and accuracy of test results. Performs work in an efficient manner by coordinating testing steps to achieve maximum productivity. Operates, maintains, and repairs clinical laboratory equipment within the scope of training including routine preventive maintenance, reagent preparation, calibrations, and safety checks. Recognizes and assumes responsibility for instrument, equipment and reagent problems. Keeps appropriate persons informed as necessary. Maintains currency in the field through completion of all mandatory competencies and training modules, regular review of departmental policies and procedures and participation in continuing education opportunities. Provides instruction for students and new associates. Performs and records all quality control procedures. Evaluates the results of quality control and implements corrective action when indicated. Performs on-going data analysis to detect trends, problems, etc. and undertakes specialized corrective actions. Keeps appropriate person(s) informed of ongoing problems and resolution of problems. Obtains blood specimens by venipuncture or skin puncture within scope of training and demonstrated competency. Competently accessions, triages and processes specimens in preparation for testing and transit. Evaluates samples for acceptability.

Performs patient care under the physician's/nurse's direct supervision. Duties include preparing patient for physician, administering, obtaining and recording diagnostic laboratory test results. Assists in coordinating organization of care to meet patient needs including preparing, organizing and filing reports into the medical record. Job Responsibility 1.Collaborates with members of the health care team in coordinating and implementing plans for patient care; may record reason for visit and related patient information for practitioner review. 2.Performs vital signs, height, weight, and screening procedures which may include head circumference, audiometry, and vision testing; documents findings in the medical record. 3.Collects and assists providers in collection of specimens, as required, using appropriate protocols such as infection control; completes requisitions, labels and routes specimens according to standard procedure. 4.Performs and documents daily controls and calibration of laboratory equipment when needed; informs the supervisor of when inaccurate controls are noted. 5.Performs electrocardiograms and phlebotomy in accordance with provider orders; adheres to infection control standards including, but not limited to, hand hygiene, use of PPE, isolation of patient with known infectious disease, and equipment disinfection/sterilization. 6.Assists physicians and nurses with special procedures and examinations including, but not limited to lumbar puncture, pelvic exam, etc. following appropriate protocols such as infection control, universal protocol, and patient identification; secures supplies, ensures patient is properly undressed and draped, provides instruments to physicians, holds patient, as required and assists patient after procedure/examination.7.Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and cupboards and ensures par levels of supplies are maintained; checks and completes required logs and equipment including refrigerator logs, eyewash logs, sample medications, AED, suction and other required checks.8.May participate in pre-visit chart preparation by ensuring required lab results and documentation are available in the medical record for practitioner review (for practices using paper medical records).9.Performs variety of other clerical functions such as filing of paper medical records, processing insurance forms, preparing financial records, photocopying, answering phones, and assuring efficient flow of patients through the suite, etc. Performs related duties as required.10.All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification *High school diploma or equivalent, required *Completion of a Medical Assistant training program with certificate OR 1- 3 years experience as a medical assistant, emergency medical technician or certified nursing attendant ( with valid certificate) OR Successful completion of the Northwell Health Medical Assistant training program *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). The salary range for this position is $34820-$51950/year It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

Performs direct patient care under the supervision of a physician or appropriate clinician. Performs related clerical duties supporting operational needs. Responsibilities: Prepares treatment rooms for patient examinations, ensuring cleanliness and availability of appropriate equipment and supplies. Interviews patient to obtain medical information and perform measurement and screening procedures. Prepares patient for examination and treatment. Obtains patient's height, weight, blood pressure, pulse, temperature, head circumference, and other required vital statistics. Records findings in patient medical record and informs clinician of findings. Obtains specimens from patient, as directed by clinician. Collects blood, tissue, or other laboratory specimens. Completes requisitions, labels and routes specimens according to established procedures. Performs electrocardiograms (EKGs), as required. Assists clinician during examination, procedures and treatment, as required. Secures required supplies, tools and equipment for specific procedures. Ensures patient is appropriately draped and positioned. Provides requested instruments to clinician during procedure. Assists in positioning and holding patient, as required. Assists patient after examination, procedure or treatment. Prepares, sterilizes and calibrates equipment. Informs Supervisor of malfunctioning equipment. Strictly adheres to infection control standards in the performance of duties. Performs related clerical duties supporting operational needs. Participates in patient registration, as required. Processes insurance forms, certifications, physician orders, prescriptions, etc. Ensures required patient information and documentation is available in medical records. Schedules and confirms patient appointments. Places, receives and directs phone calls. Files, copies, and distributes documentation, as required. Performs related duties as required Qualifications: High School Diploma or equivalent, required. Successful completion of a six (6) month to one (1) year course in Medical Assisting at an accredited school OR 1- 3 years of medical assistant experience, required. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Performs patient care under the physician's/nurse's direct supervision. Duties include preparing patient for physician, administering, obtaining and recording diagnostic laboratory test results. Assists in coordinating organization of care to meet patient needs including preparing, organizing and filing reports into the medical record. Job Responsibility 1.Collaborates with members of the health care team in coordinating and implementing plans for patient care; may record reason for visit and related patient information for practitioner review. 2.Performs vital signs, height, weight, and screening procedures which may include head circumference, audiometry, and vision testing; documents findings in the medical record. 3.Collects and assists providers in collection of specimens, as required, using appropriate protocols such as infection control; completes requisitions, labels and routes specimens according to standard procedure. 4.Performs and documents daily controls and calibration of laboratory equipment when needed; informs the supervisor of when inaccurate controls are noted. 5.Performs electrocardiograms and phlebotomy in accordance with provider orders; adheres to infection control standards including, but not limited to, hand hygiene, use of PPE, isolation of patient with known infectious disease, and equipment disinfection/sterilization. 6.Assists physicians and nurses with special procedures and examinations including, but not limited to lumbar puncture, pelvic exam, etc. following appropriate protocols such as infection control, universal protocol, and patient identification; secures supplies, ensures patient is properly undressed and draped, provides instruments to physicians, holds patient, as required and assists patient after procedure/examination.7.Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and cupboards and ensures par levels of supplies are maintained; checks and completes required logs and equipment including refrigerator logs, eyewash logs, sample medications, AED, suction and other required checks.8.May participate in pre-visit chart preparation by ensuring required lab results and documentation are available in the medical record for practitioner review (for practices using paper medical records).9.Performs variety of other clerical functions such as filing of paper medical records, processing insurance forms, preparing financial records, photocopying, answering phones, and assuring efficient flow of patients through the suite, etc. Performs related duties as required.10.All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification * High school diploma or equivalent, required * Completion of a Medical Assistant training program with certificate OR 1- 3 years experience as a medical assistant, emergency medical technician or certified nursing attendant ( with valid certificate) OR Successful completion of the Northwell Health Medical Assistant training program * Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Performs patient care under the physician's/nurse's direct supervision. Duties include preparing patient for physician, administering, obtaining and recording diagnostic laboratory test results. Assists in coordinating organization of care to meet patient needs including preparing, organizing and filing reports into the medical record. Job Responsibility 1.Collaborates with members of the health care team in coordinating and implementing plans for patient care; may record reason for visit and related patient information for practitioner review. 2.Performs vital signs, height, weight, and screening procedures which may include head circumference, audiometry, and vision testing; documents findings in the medical record. 3.Collects and assists providers in collection of specimens, as required, using appropriate protocols such as infection control; completes requisitions, labels and routes specimens according to standard procedure. 4.Performs and documents daily controls and calibration of laboratory equipment when needed; informs the supervisor of when inaccurate controls are noted. 5.Performs electrocardiograms and phlebotomy in accordance with provider orders; adheres to infection control standards including, but not limited to, hand hygiene, use of PPE, isolation of patient with known infectious disease, and equipment disinfection/sterilization. 6.Assists physicians and nurses with special procedures and examinations including, but not limited to lumbar puncture, pelvic exam, etc. following appropriate protocols such as infection control, universal protocol, and patient identification; secures supplies, ensures patient is properly undressed and draped, provides instruments to physicians, holds patient, as required and assists patient after procedure/examination.7.Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and cupboards and ensures par levels of supplies are maintained; checks and completes required logs and equipment including refrigerator logs, eyewash logs, sample medications, AED, suction and other required checks.8.May participate in pre-visit chart preparation by ensuring required lab results and documentation are available in the medical record for practitioner review (for practices using paper medical records).9.Performs variety of other clerical functions such as filing of paper medical records, processing insurance forms, preparing financial records, photocopying, answering phones, and assuring efficient flow of patients through the suite, etc. Performs related duties as required.10.All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification •High school diploma or equivalent, required •Completion of a Medical Assistant training program with certificate OR 1- 3 years experience as a medical assistant, emergency medical technician or certified nursing attendant ( with valid certificate) OR Successful completion of the Northwell Health Medical Assistant training program *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Verifies request and patient information. Draws blood from adult, pediatric and/or infant patients and processes specimens following established procedures and techniques. Follows in-process quality control procedures. Maintains related records. RESPONSIBILITIES: Verifies request, patient and specimen information. Draws blood from adult, pediatric and/or infant patients and processes specimens following established procedures and techniques. Follows in-process quality control procedures. Maintains related records. Remains aware of patient emotional/physiological condition and reports abnormal conditions to the proper people. Performs related duties, as required. *ADA Essential Functions REQUIRED EXPERIENCE AND QUALIFICATIONS: High School Diploma or equivalent, required. Certified in Phlebotomy from a National Organization, preferred. Minimum of one (1) year Phlebotomy experience OR Phlebotomy/Medical Assistant education program, required. Knowledge of laboratory computer, preferred. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

This is a dual role that requires flexibility and knowledge of both Radiology and Medical Assisting. Accountable to the Danbury Satellite Practice Manager, with a dotted line clinical supervisory link to the Diagnostic Radiology Lead Technologist, Assistant Manager of Radiology, and Manager. Operates general, fluoroscopic and portable radiographic equipment to performing a variety of radiology examinations/procedures on pediatric inpatients/outpatients. Apply prescribed ionizing radiation for the sole purpose of producing diagnostic quality images under the supervision of a Physician. In addition to this primary responsibility, the employee will perform Medical Assistant responsibilities including, but not limited to a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. Due to the infrequent volume of radiology tasks, the expectation for this role would be 20% radiology/80% medical assisting, with the possibility for future growth of the radiology portion. Education and/or Experience Required: Education Required: Graduate of Radiologic Technologist program accredited by American Registry of Radiologic Technologists (ARRT) required. Education and/or Experience Preferred: Completion of medical assistant training program accredited by an accrediting body approved by the American Association for Medical Assistants or American Medical Technologists (or completion of equivalent course of study provided by the military) preferred; if formal training program was not completed, then certification as a Registered Medical Assistant (RMA) granted by the American Medical Technologists is preferred. OR Completion of a Certified Nursing Assistant training program is preferred. License and/or Certification Required: Registered as a Radiologic Technologist by the American Registry of Radiologic Technology; ARRT (R) in good standing. New graduates will be given up to 90 days to become ARRT(R) with documentation of program completion. Current State of Connecticut Radiographer License. New graduates will be given 90 days to obtain Connecticut Radiographer License according to Connecticut Statutes 20-74bb(f). Current Basic Life Support (BLS) certification upon hire and maintained thereafter. Knowledge, Skills and Abilities: Knowledge of: Positive attitude with excellent interpersonal and communications skills. Basic knowledge of Medical Terminology and basic math and measurements Bilingual (English/Spanish) preferred. Skills: Exemplary customer service skills. Basic literacy and proficiency in computers, Microsoft Office applications, Practice Management System(s), and Electronic Health Record Systems (E.H.R.). Excellent interpersonal, phone, customer service, problem-solving, and communication skills. Effective oral and written communication in English, demonstrating a command of basic grammar and spelling. Ability to: Care for patients treated at Connecticut Children's Medical Center regardless of age, disability, gender and ethnicity. Understand and follow specific written and verbal instructions and procedures. Learn and demonstrate competency in standard clinical procedures within specialty area, according to established protocols. Maintain quality, safety, and/or infection control standards. Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations. Learn and demonstrate competency in basic data entry/data retrieval in paper/electronic patient records. Effectively work in a team environment as well as collaboratively with all disciplines RADIOLOGY TECHNICIAN: Ability to assess imaging orders for completeness, accuracy and appropriateness. Involves patient/parent/and caregiver in care and exam/procedure. Demonstrates age-related competency and cultural sensitivity. Introduces self and role. Explains procedure thoroughly to patient and or parent before performing the procedure. Performs radiologic exams/procedures. Allows time for and encourages questions. Provides support and effective communications to other members of the department and healthcare team. Works efficiently as a team member. Consults with physicians, RNs and other technologists to provide quality imaging services. Adheres to a culture of safety. Washes hands and sanitizes equipment as directed. Assure timeliness and accuracy when performing requested exams. Performs radiologic exams per protocol. Notifies appropriate ordering provider of recommended changes to ordered exam. Provides support to other modalities within the department as required. Performs diagnostic exams for all areas supported by the department of Radiology including the ED, OR, onsite and off-site radiology locations. Ensures all images are of excellent diagnostic quality. Images will include appropriate patient demographics, positioning, technique and laterality markers. In accordance with ALARA principals, patients will be appropriately shielded and imaged to minimize radiation dose. Educates and mentors radiologic skills of new technologists and students. Evaluates clinical and technical proficiency. Ability to successfully utilize information technology systems associated with role. Assures that images and documentation are complete and accurate in the patient medical record. Adheres to all hospital and department policies, procedures, guidelines and protocols. Coordinates equipment service as required. May be called upon to cover nights, evenings, weekdays, weekends and holidays. Rotates shifts and scheduled on-call responsibilities. Demonstrates support for the mission, values and goals of the organization through behaviors consistent with the organizational standards. Demonstrates exemplary customer service. Practices within the scope of the state of CT Radiologic license and ARRT (R) certification. Performs other related duties as required. MEDICAL ASSISTANT: A Medical Assistant (MA) may be required to perform any or all of the following fundamental Documentation, Administrative, Clinical, and Department Support functions: ADMINISTRATIVE SUPPORT Supports the patient check-in and check-out processes. Scheduling and coordinating all patient appointments. Answering and directing calls. Process pre-authorizations and pre-certifications. Prepare and files medical record. Provides cross coverage for other administrative roles. Maintains clinical files according to organization/department protocol. Processes patient related correspondence. Maintains confidentiality of patient information. CLINICAL SUPPORT Ensures efficient patient flow. Prepares treatment rooms and equipment for patient examinations. Provides appropriate procedural support following department specific guidelines. Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. Performs daily Quality Controls (QC) for all Point of Care (POC) testing. Obtain specimens, accurately performs and records patient POC testing per policy. Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up. Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy. Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT Provide support as needed for departmental medical record audits. Cleans and stocks patient care rooms between patients. Maintains appropriate inventories of all medical supplies. Stocks and maintains all patient related forms and educational materials. Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. Ability to travel to satellite locations may be required. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice. Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. Basic Understanding of CT Children's Policies and Procedures. Understanding of the organization's environment of care. Special Considerations: Those Medical Assistants hired as a “float” or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.

NOTE: Please complete the REQUIRED 5-minute HireVue Questionnaire that you will receive via email after submitting your formal application. This is REQUIRED in order to be properly evaluated and considered by our teams. EDUCATION/EXPERIENCE: Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course; Experience: No prior experience required. Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. A Medical Assistant (MA) may be required to perform any or all of the following fundamental Documentation, Administrative, Clinical, and Department Support functions: ADMINISTRATIVE SUPPORT • Supports the patient check-in and check-out processes. • Scheduling and coordinating all patient appointments. • Answering and directing calls. • Process pre-authorizations and pre-certifications. • Prepare and files medical record. • Provides cross coverage for other administrative roles. • Maintains clinical files according to organization/department protocol. • Processes patient related correspondence. • Maintains confidentiality of patient information. CLINICAL SUPPORT • Ensures efficient patient flow. • Prepares treatment rooms and equipment for patient examinations. • Provides appropriate procedural support following department specific guidelines. • Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. • Performs daily Quality Controls (QC) for all Point of Care (POC) testing. • Obtain specimens, accurately performs and records patient POC testing per policy. • Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up. • Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy. • Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT • Provide support as needed for departmental medical record audits. • Cleans and stocks patient care rooms between patients. • Maintains appropriate inventories of all medical supplies. • Stocks and maintains all patient related forms and educational materials. • Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION • Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. • Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES • Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. • Ability to travel to satellite locations may be required. • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. • Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. • Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice. • Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. • Basic Understanding of CT Children's Policies and Procedures. • Understanding of the organization's environment of care. Special Considerations: Those Medical Assistants hired as a “float” or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience. Position Specific Role Responsibilities Refer to the Medical Assistant and Patient Care Assistant Professional Development Criteria document for the specific expectations to progress to the next level. Newly hired MAs in possession of a RMA certification or successfully completed a Medical Assistant or Certified Nursing Assistant training program will be classified as a MA at the first level (Medical Assistant I). MAs without the above mentioned qualifications will be classified as a MA (Medical Assistant) and may only progress through the levels once the condition above is met.

NOTE: Please complete the REQUIRED 5-minute HireVue Questionnaire that you will receive via email after submitting your formal application. This is REQUIRED in order to be properly evaluated and considered by our teams. EDUCATION/EXPERIENCE: Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course; Experience: No prior experience required. Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. A Medical Assistant (MA) may be required to perform any or all of the following fundamental Documentation, Administrative, Clinical, and Department Support functions: ADMINISTRATIVE SUPPORT • Supports the patient check-in and check-out processes. • Scheduling and coordinating all patient appointments. • Answering and directing calls. • Process pre-authorizations and pre-certifications. • Prepare and files medical record. • Provides cross coverage for other administrative roles. • Maintains clinical files according to organization/department protocol. • Processes patient related correspondence. • Maintains confidentiality of patient information. CLINICAL SUPPORT • Ensures efficient patient flow. • Prepares treatment rooms and equipment for patient examinations. • Provides appropriate procedural support following department specific guidelines. • Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. • Performs daily Quality Controls (QC) for all Point of Care (POC) testing. • Obtain specimens, accurately performs and records patient POC testing per policy. • Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up. • Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy. • Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT • Provide support as needed for departmental medical record audits. • Cleans and stocks patient care rooms between patients. • Maintains appropriate inventories of all medical supplies. • Stocks and maintains all patient related forms and educational materials. • Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION • Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. • Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES • Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. • Ability to travel to satellite locations may be required. • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. • Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. • Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice. • Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. • Basic Understanding of CT Children's Policies and Procedures. • Understanding of the organization's environment of care. Special Considerations: Those Medical Assistants hired as a “float” or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience. Position Specific Role Responsibilities Refer to the Medical Assistant and Patient Care Assistant Professional Development Criteria document for the specific expectations to progress to the next level. Newly hired MAs in possession of a RMA certification or successfully completed a Medical Assistant or Certified Nursing Assistant training program will be classified as a MA at the first level (Medical Assistant I). MAs without the above mentioned qualifications will be classified as a MA (Medical Assistant) and may only progress through the levels once the condition above is met.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. * Up to $1,000 Recurring Incentive Bonus Every 6 Months • Mileage Reimbursement for Travel to Distal Satellite Locations Education and/or Experience Required: * Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. * Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists, or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and "Fundamentals of Nursing" course. * Experience: No prior experience required. License and/or Certification Required: * Required: BLS/CPR for Healthcare Providers from Heart American Heart Assoc or American Red Cross within 1 month hire and maintained thereafter. License and/or Certification Preferred * Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists. Knowledge, Skills and Abilities Required: Knowledge of: * Basic knowledge of Medical Terminology and basic math and measurements * Bilingual (English/Spanish) preferred. Skills: * Basic literacy and proficiency in computers, Microsoft Office applications, Practice Management System(s), and Electronic Health Record Systems (E.H.R.). * Excellent interpersonal, phone, customer service, problem-solving, and communication skills. * Effective oral and written communication in English, demonstrating a command of basic grammar and spelling. Ability to: * Work with different specialties and teams. * Travel to any Connecticut Children's location, including distal satellite offices, and has reliable transportation. * Understand and follow specific written and verbal instructions and procedures. * Learn and demonstrate competency in standard clinical procedures within specialty area, according to established protocols. * Maintain quality, safety, and/or infection control standards. * Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations. * Learn and demonstrate competency in basic data entry/data retrieval in paper/electronic patient records. * Effectively work in a team environment as well as collaboratively with all disciplines. A Medical Assistant (MA) may be required to perform any or all of the following fundamental documentation, Administrative, Clinical, and Department Support functions *at the various assigned locations*: ADMINISTRATIVE SUPPORT * Supports the patient check-in and check-out processes. * Scheduling and coordinating all patient appointments. * Answering and directing calls. * Process pre-authorizations and pre-certifications. * Prepare and files medical record. * Provides cross coverage for other administrative roles. * Maintains clinical files according to organization/department protocol. * Processes patient related correspondence. * Maintains confidentiality of patient information. CLINICAL SUPPORT * Ensures efficient patient flow. * Prepares treatment rooms and equipment for patient examinations * Provides appropriate procedural support following department specific guidelines. * Performs initial intake of patient, up to and including interviews patient and family to obtain chief. complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. * Performs daily Quality Controls (QC) for all Point of Care (POC) testing. * Obtain specimens, accurately performs and records patient POC testing per policy. * Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results. to facilitate timely provider review and follow-up. * Under provider and/or RN direction, performs the administrative functions of the patient prescription. renewal process in accordance with policy. * Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT * Provide support as needed for departmental medical record audits. * Cleans and stocks patient care rooms between patients. * Maintains appropriate inventories of all medical supplies. * Stocks and maintains all patient related forms and educational materials. * Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION * Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. * Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES * Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. * Ability to travel to satellite locations may be required. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. * Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice. * Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. * Basic Understanding of CT Children's Policies and Procedures. * Understanding of the organization's environment of care. Special Considerations: * Those Medical Assistants hired as a "float" must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience. Medical Assistants must be able to travel to all locations, including distal satellite offices.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. EDUCATION/EXPERIENCE: * Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. * Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and "Fundamentals of Nursing" course; * Experience: No prior experience required. Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. A Medical Assistant (MA) may be required to perform any or all of the following fundamental Documentation, Administrative, Clinical, and Department Support functions: ADMINISTRATIVE SUPPORT * Supports the patient check-in and check-out processes. * Scheduling and coordinating all patient appointments. * Answering and directing calls. * Process pre-authorizations and pre-certifications. * Prepare and files medical record. * Provides cross coverage for other administrative roles. * Maintains clinical files according to organization/department protocol. * Processes patient related correspondence. * Maintains confidentiality of patient information. CLINICAL SUPPORT * Ensures efficient patient flow. * Prepares treatment rooms and equipment for patient examinations. * Provides appropriate procedural support following department specific guidelines. * Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. * Performs daily Quality Controls (QC) for all Point of Care (POC) testing. * Obtain specimens, accurately performs and records patient POC testing per policy. * Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up. * Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy. * Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT * Provide support as needed for departmental medical record audits. * Cleans and stocks patient care rooms between patients. * Maintains appropriate inventories of all medical supplies. * Stocks and maintains all patient related forms and educational materials. * Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION * Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. * Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES * Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. * Ability to travel to satellite locations may be required. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. * Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice. * Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. * Basic Understanding of CT Children's Policies and Procedures. * Understanding of the organization's environment of care. Special Considerations: Those Medical Assistants hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience. Position Specific Role Responsibilities * Refer to the Medical Assistant and Patient Care Assistant Professional Development Criteria document for the specific expectations to progress to the next level. * Newly hired MAs in possession of a RMA certification or successfully completed a Medical Assistant or Certified Nursing Assistant training program will be classified as a MA at the first level (Medical Assistant I). * MAs without the above mentioned qualifications will be classified as a MA (Medical Assistant) and may only progress through the levels once the condition above is met.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. EDUCATION/EXPERIENCE: * Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. * Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and "Fundamentals of Nursing" course; * Experience: No prior experience required. The Medical Assistant/Surgical Coordinator may be required to perform any or all of the following fundamental Documentation, Administrative, Clinical, and Department Support functions: SURGICAL SCHEDULING * Work with physicians in scheduling all surgeries and necessary services. * Initiate surgical booking request via family/physician. * Schedule with OR * Schedule with physician * Schedule with family * Schedule pre-op physicals in Epic and with family. * Arrange any necessary specialty consultations. * Complete forms/requisitions. * Confirm insurance information in Epic. * Obtain financial information, deductible and co-pays insurance financial responsibility versus family * Arrange any testing/equipment if needed--(e.g. spinal cord monitoring service, PICU, blood transfusions). * Verify referral. Obtain pre-certification/authorization. * Provide (if requested) letter of medical necessity for hospital stay and for family on length of recovery. (For school and/or employer of parent/patient, etc.) * Produce pre-claim for insurance company. * Meet and discuss financial responsibility with family. * Collect payment from family for physician fees by cash, check, MasterCard/Visa. * Submit surgical billing to billing service after reviewing for appropriate code. Notify physicians of any issues for review. ADMINISTRATIVE SUPPORT * Supports the patient check-in and check-out processes. * Scheduling and coordinating all patient appointments. * Answering and directing calls. * Process pre-authorizations and pre-certifications. * Prepare and files medical record. * Provides cross coverage for other administrative roles. * Maintains clinical files according to organization/department protocol. * Processes patient related correspondence. * Maintains confidentiality of patient information. CLINICAL SUPPORT * Ensures efficient patient flow. * Prepares treatment rooms and equipment for patient examinations. * Provides appropriate procedural support following department specific guidelines. * Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. * Performs daily Quality Controls (QC) for all Point of Care (POC) testing. * Obtain specimens, accurately performs and records patient POC testing per policy. * Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up. * Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy. * Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT * Provide support as needed for departmental medical record audits. * Cleans and stocks patient care rooms between patients. * Maintains appropriate inventories of all medical supplies. * Stocks and maintains all patient related forms and educational materials. * Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION * Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. * Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES * Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. * Ability to travel to satellite locations may be required. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. * Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA and Surgical Coordinator scope of practice. * Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. * Basic Understanding of CT Children's Policies and Procedures. * Understanding of the organization's environment of care. Special Considerations: Those Medical Assistants hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.

NOTE: Please complete the REQUIRED 5-minute HireVue Questionnaire that you will receive via email after submitting your formal application. This is REQUIRED in order to be properly evaluated and considered by our teams. Responsibilities Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. A Medical Assistant (MA) may be required to perform any or all of the following fundamental documentation, Administrative, Clinical, and Department Support functions: ADMINISTRATIVE SUPPORT Supports the patient check-in and check-out processes. Scheduling and coordinating all patient appointments. Answering and directing calls. Process pre-authorizations and pre-certifications. Prepare and files medical record. Provides cross coverage for other administrative roles. Maintains clinical files according to organization/department protocol. Processes patient related correspondence. Maintains confidentiality of patient information. CLINICAL SUPPORT Ensures efficient patient flow. Prepares treatment rooms and equipment for patient examinations. Provides appropriate procedural support following department specific guidelines. Performs initial intake of patient, up to and including interviews patient and family to obtain chief. complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. Performs daily Quality Controls (QC) for all Point of Care (POC) testing. Obtain specimens, accurately performs and records patient POC testing per policy.\ Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results. to facilitate timely provider review and follow-up. Under provider and/or RN direction, performs the administrative functions of the patient prescription. renewal process in accordance to policy. Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT Provide support as needed for departmental medical record audits. Cleans and stocks patient care rooms between patients. Maintains appropriate inventories of all medical supplies. Stocks and maintains all patient related forms and educational materials. Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. Ability to travel to satellite locations may be required. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice. Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. Basic Understanding of CT Children's Policies and Procedures. Understanding of the organization's environment of care. Qualifications Education and/or Experience Required: Required: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists, or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course. License and/or Certification Required: Required: BLS/CPR for Providers from American Heart Association, or American Red Cross, required within 1 month of hire and maintained thereafter. License and/or Certification Preferred: Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists. Knowledge, Skills, and Abilities: Knowledge of: Basic knowledge of Medical Terminology and basic math and measurements Bilingual (English/Spanish) preferred. Skills: Basic literacy and proficiency in computers, Microsoft Office applications, Practice Management System(s), and Electronic Health Record Systems (E.H.R.). Excellent interpersonal, phone, customer service, problem-solving, and communication skills. Effective oral and written communication in English, demonstrating a command of basic grammar and spelling. Ability to: Understand and follow specific written and verbal instructions and procedures. Learn and demonstrate competency in standard clinical procedures within specialty area, according to established protocols. Maintain quality, safety, and/or infection control standards. Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations. Learn and demonstrate competency in basic data entry/data retrieval in paper/electronic patient records. Effectively work in a team environment as well as collaboratively with all disciplines. Special Consideration/Requirement for all SCAN OVS Grant Associated Team Members: Ability to successfully pass the required background checks that will be conducted every 5 years.

NOTE: Please complete the REQUIRED 5-minute HireVue Questionnaire that you will receive via email after submitting your formal application. This is REQUIRED in order to be properly evaluated and considered by our teams. Education and/or Experience Required: Required: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists, or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course. License and/or Certification Required: Required: BLS/CPR for Providers from American Heart Association, or American Red Cross, required within 1 month of hire and maintained thereafter. License and/or Certification Preferred: Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists. Knowledge, Skills, and Abilities: Knowledge of: Basic knowledge of Medical Terminology and basic math and measurements Bilingual (English/Spanish) preferred. Skills: Basic literacy and proficiency in computers, Microsoft Office applications, Practice Management System(s), and Electronic Health Record Systems (E.H.R.). Excellent interpersonal, phone, customer service, problem-solving, and communication skills. Effective oral and written communication in English, demonstrating a command of basic grammar and spelling. Ability to: Understand and follow specific written and verbal instructions and procedures. Learn and demonstrate competency in standard clinical procedures within specialty area, according to established protocols. Maintain quality, safety, and/or infection control standards. Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations. Learn and demonstrate competency in basic data entry/data retrieval in paper/electronic patient records. Effectively work in a team environment as well as collaboratively with all disciplines. Special Consideration/Requirement for all SCAN OVS Grant Associated Team Members: Ability to successfully pass the required background checks that will be conducted every 5 years. Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. A Medical Assistant (MA) may be required to perform any or all of the following fundamental documentation, Administrative, Clinical, and Department Support functions: ADMINISTRATIVE SUPPORT Supports the patient check-in and check-out processes. Scheduling and coordinating all patient appointments. Answering and directing calls. Process pre-authorizations and pre-certifications. Prepare and files medical record. Provides cross coverage for other administrative roles. Maintains clinical files according to organization/department protocol. Processes patient related correspondence. Maintains confidentiality of patient information. CLINICAL SUPPORT Ensures efficient patient flow. Prepares treatment rooms and equipment for patient examinations. Provides appropriate procedural support following department specific guidelines. Performs initial intake of patient, up to and including interviews patient and family to obtain chief. complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. Performs daily Quality Controls (QC) for all Point of Care (POC) testing. Obtain specimens, accurately performs and records patient POC testing per policy.\ Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results. to facilitate timely provider review and follow-up. Under provider and/or RN direction, performs the administrative functions of the patient prescription. renewal process in accordance to policy. Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT Provide support as needed for departmental medical record audits. Cleans and stocks patient care rooms between patients. Maintains appropriate inventories of all medical supplies. Stocks and maintains all patient related forms and educational materials. Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. Ability to travel to satellite locations may be required. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice. Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. Basic Understanding of CT Children's Policies and Procedures. Understanding of the organization's environment of care.

NOTE: Please complete the REQUIRED 5-minute HireVue Questionnaire that you will receive via email after submitting your formal application. This is REQUIRED in order to be properly evaluated and considered by our teams. Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. EDUCATION/EXPERIENCE: Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course; Experience: No prior experience required. The Medical Assistant/Surgical Coordinator may be required to perform any or all of the following fundamental Documentation, Administrative, Clinical, and Department Support functions: SURGICAL SCHEDULING • Work with physicians in scheduling all surgeries and necessary services. • Initiate surgical booking request via family/physician. • Schedule with OR • Schedule with physician • Schedule with family • Schedule pre-op physicals in Epic and with family. • Arrange any necessary specialty consultations. • Complete forms/requisitions. • Confirm insurance information in Epic. • Obtain financial information, deductible and co-pays insurance financial responsibility versus family • Arrange any testing/equipment if needed--(e.g. spinal cord monitoring service, PICU, blood transfusions). • Verify referral. Obtain pre-certification/authorization. • Provide (if requested) letter of medical necessity for hospital stay and for family on length of recovery. (For school and/or employer of parent/patient, etc.) • Produce pre-claim for insurance company. • Meet and discuss financial responsibility with family. • Collect payment from family for physician fees by cash, check, MasterCard/Visa. • Submit surgical billing to billing service after reviewing for appropriate code. Notify physicians of any issues for review. ADMINISTRATIVE SUPPORT • Supports the patient check-in and check-out processes. • Scheduling and coordinating all patient appointments. • Answering and directing calls. • Process pre-authorizations and pre-certifications. • Prepare and files medical record. • Provides cross coverage for other administrative roles. • Maintains clinical files according to organization/department protocol. • Processes patient related correspondence. • Maintains confidentiality of patient information. CLINICAL SUPPORT • Ensures efficient patient flow. • Prepares treatment rooms and equipment for patient examinations. • Provides appropriate procedural support following department specific guidelines. • Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. • Performs daily Quality Controls (QC) for all Point of Care (POC) testing. • Obtain specimens, accurately performs and records patient POC testing per policy. • Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up. • Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy. • Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT • Provide support as needed for departmental medical record audits. • Cleans and stocks patient care rooms between patients. • Maintains appropriate inventories of all medical supplies. • Stocks and maintains all patient related forms and educational materials. • Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION • Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. • Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES • Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. • Ability to travel to satellite locations may be required. • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. • Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. • Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA and Surgical Coordinator scope of practice. • Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. • Basic Understanding of CT Children's Policies and Procedures. • Understanding of the organization's environment of care. Special Considerations: Those Medical Assistants hired as a “float” or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Education and/or Experience Required: * Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school. * Experience required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent. * Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word. Experience Preferred: * Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS. * Following established protocol, greet & direct patients/parents, internal staff and external visitors. * Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays. * Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital. * Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers. * On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files. * Perform data entry to record routine patient demographic and insurance information into computer, following established procedures. * Copy and/or duplicate materials as requested; may prepare and transmit facsimiles. * Proofread all work for accuracy and neatness. * May run various errands, as requested, for the unit/department. * Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed. * Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager. * Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Special Considerations: * Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. EDUCATION/EXPERIENCE: * High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Associates Degree preferred with a minimum of 6 months - one year experience as a medical assistant/receptionist in a Physician Office, or equivalent. * EPIC or other EHR experience preferred Answer telephone and triage calls for the practice/office. Schedule appointments via telephone or in-person and makes calls to confirm appointments. Creates and inputs department/provider schedules. May schedule/coordinate appointments with other areas of the hospital. May perform a variety of administrative functions as directed by manager: prepare reimbursement requests, coordinate and schedule appointments, interviews, and/or meetings for physician(s) or care provider(s); exercises discretion and judgement to coordinate calendars for multiple individuals, care providers or groups. Produce routine to complex documents, correspondence, reports utilizing multi-functional computer skills. May be required to transcribe information. Complete other related job duties as required. May develop, adjust and ensure implementation of operational procedures within the department, shifting work flow among support staff when necessary. May participate in training of office staff. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Position Specific Role Responsibilities Diabetes team specific roles: * Process CMN for sensors and pumps. * Coordinate meetings with pump companies * Complete reimbursements for APRNs. * Meet with pharmaceutical representatives for samples and information on products. * Schedule all insulin and saline starts with pump companies and families. * Assist with processing Collins Medical CMN's and provide current patient information. * Update email list for new diabetic families. * Assist social worker with events, i.e confirming event RSVPS. * Complete prior authorizations for test strips * Assist with FMLA documents for families * Assist social worker with referrals for chronic Illness management programs. * Manage DM admin folder * Respond to all DM related direct pool messages * Primary person in DM Prior Auth pool-triage messages to DM MGMT pool accordingly/as needed * Check on statuses of CGM and pump orders * Respond to emails from pump and CGM companies * Responsible for the doctor's line * Ordering front office supplies * Review CDE Schedules week in advance to catch any changes that need to be made- adding responsibility * Assist DM schedule changes * DM pod * Schedule appointments/respond to pool messages * Convert appointment to TH * Assist with bump lists

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Under direct supervision, performs varied medical reception and/or administrative support tasks or activities within a specified physician practice/office or clinical care center. Education and/or Experience Required: * Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school. * Experience required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent. * Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word. Experience Preferred: * Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS. * Following established protocol, greet & direct patients/parents, internal staff and external visitors. * Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays. * Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital. * Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers. * On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files. * Perform data entry to record routine patient demographic and insurance information into computer, following established procedures. * Copy and/or duplicate materials as requested; may prepare and transmit facsimiles. * Proofread all work for accuracy and neatness. * May run various errands, as requested, for the unit/department. * Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed. * Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager. * Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Special Considerations: * Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.