Medical Receptionist jobs at Connecticut Children's Medical Center

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Education and/or Experience Required: * Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school. * Experience required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent. * Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word. Experience Preferred: * Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS. * Following established protocol, greet & direct patients/parents, internal staff and external visitors. * Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays. * Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital. * Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers. * On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files. * Perform data entry to record routine patient demographic and insurance information into computer, following established procedures. * Copy and/or duplicate materials as requested; may prepare and transmit facsimiles. * Proofread all work for accuracy and neatness. * May run various errands, as requested, for the unit/department. * Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed. * Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager. * Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Special Considerations: * Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.

Seeking a Full Time Medical Receptionist for BCHP's Pediatric Office in Greenwich, CT. Pay rate will be approx. $18/hr-$20/hr, negotiable based on experience. Schedule will be Monday-Friday with occasional Saturday morning shifts. Benefits: 401K 401k Matching Health Insurance Dental / Vision Paid Time off Life Insurance Job Description: Office responsibilities Verify all patient and family demographics Verify all insurance information Check the online pre-visit registration through the Phreesia program, adding and/or correcting any information in the patient database. Follow-up on any positive responses in the Coronavirus screening through Phreesia Phreesia should also be checked at the end of the day to prepare for the next day's visits. Incomplete registration and positive screenings should be dealt with at that time. Checking the online payment of balances and copayments, and assisting parents in making these payments at the time of the visit if not done prior to the visit Assisting new patients in completing the registration forms Updating all information in the patient's electronic record, including removing an Alerts that no longer apply Assist patients in obtaining access to the Patient Portal for each child in the family Manage referrals to specialists and insurance inquiries. Make appointments for future visits for patients as they exit. Experience with Electronic Medical Records is essential, and familiarity with the NextGen EMR is a plus. BCHP will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law

*To be considered for this position, candidates must live within driving distance to our main hospital campus in Cincinnati* Hours: M-F 7am-5:30pm. Remote work will only be allowed after at least 12 weeks of on-site training is completed and pending supervisor(s) approval. JOB RESPONSIBILITIES Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. MINIMUM JOB QUALIFICATIONS High school diploma or equivalent. 2+ years of work experience in a related job discipline. PREFERRED QUALIFICATIONS Experience with Epic (scheduling) High attention to detail and strong organizational skills Ability to handle multiple tasks/requests simultaneously and prioritize based on urgency. Primary Location Remote Schedule Full time Shift Day (United States of America) Department CBDI Support Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $18.16 - $22.25 Market Leading Benefits Including*: Medical coverage starting day one of employment. View employee benefits here. Competitive retirement plans Tuition reimbursement for continuing education Expansive employee discount programs through our many community partners Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group Physical and mental health wellness programs Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. EDUCATION/EXPERIENCE: * High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Associates Degree preferred with a minimum of 6 months - one year experience as a medical assistant/receptionist in a Physician Office, or equivalent. * EPIC or other EHR experience preferred Answer telephone and triage calls for the practice/office. Schedule appointments via telephone or in-person and makes calls to confirm appointments. Creates and inputs department/provider schedules. May schedule/coordinate appointments with other areas of the hospital. May perform a variety of administrative functions as directed by manager: prepare reimbursement requests, coordinate and schedule appointments, interviews, and/or meetings for physician(s) or care provider(s); exercises discretion and judgement to coordinate calendars for multiple individuals, care providers or groups. Produce routine to complex documents, correspondence, reports utilizing multi-functional computer skills. May be required to transcribe information. Complete other related job duties as required. May develop, adjust and ensure implementation of operational procedures within the department, shifting work flow among support staff when necessary. May participate in training of office staff. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Position Specific Role Responsibilities Diabetes team specific roles: * Process CMN for sensors and pumps. * Coordinate meetings with pump companies * Complete reimbursements for APRNs. * Meet with pharmaceutical representatives for samples and information on products. * Schedule all insulin and saline starts with pump companies and families. * Assist with processing Collins Medical CMN's and provide current patient information. * Update email list for new diabetic families. * Assist social worker with events, i.e confirming event RSVPS. * Complete prior authorizations for test strips * Assist with FMLA documents for families * Assist social worker with referrals for chronic Illness management programs. * Manage DM admin folder * Respond to all DM related direct pool messages * Primary person in DM Prior Auth pool-triage messages to DM MGMT pool accordingly/as needed * Check on statuses of CGM and pump orders * Respond to emails from pump and CGM companies * Responsible for the doctor's line * Ordering front office supplies * Review CDE Schedules week in advance to catch any changes that need to be made- adding responsibility * Assist DM schedule changes * DM pod * Schedule appointments/respond to pool messages * Convert appointment to TH * Assist with bump lists

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Under direct supervision, performs varied medical reception and/or administrative support tasks or activities within a specified physician practice/office or clinical care center. Education and/or Experience Required: * Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school. * Experience required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent. * Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word. Experience Preferred: * Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS. * Following established protocol, greet & direct patients/parents, internal staff and external visitors. * Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays. * Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital. * Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers. * On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files. * Perform data entry to record routine patient demographic and insurance information into computer, following established procedures. * Copy and/or duplicate materials as requested; may prepare and transmit facsimiles. * Proofread all work for accuracy and neatness. * May run various errands, as requested, for the unit/department. * Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed. * Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager. * Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Special Considerations: * Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Education and/or Experience Required: * Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school. * Experience required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent. * Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word. Experience Preferred: * Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS. * Following established protocol, greet & direct patients/parents, internal staff and external visitors. * Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays. * Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital. * Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers. * On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files. * Perform data entry to record routine patient demographic and insurance information into computer, following established procedures. * Copy and/or duplicate materials as requested; may prepare and transmit facsimiles. * Proofread all work for accuracy and neatness. * May run various errands, as requested, for the unit/department. * Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed. * Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager. * Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Special Considerations: * Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. EDUCATION/EXPERIENCE: * High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Associates Degree preferred with a minimum of 6 months - one year experience as a medical assistant/receptionist in a Physician Office, or equivalent. * EPIC or other EHR experience preferred Answer telephone and triage calls for the practice/office. Schedule appointments via telephone or in-person and makes calls to confirm appointments. Creates and inputs department/provider schedules. May schedule/coordinate appointments with other areas of the hospital. May perform a variety of administrative functions as directed by manager: prepare reimbursement requests, coordinate and schedule appointments, interviews, and/or meetings for physician(s) or care provider(s); exercises discretion and judgement to coordinate calendars for multiple individuals, care providers or groups. Produce routine to complex documents, correspondence, reports utilizing multi-functional computer skills. May be required to transcribe information. Complete other related job duties as required. May develop, adjust and ensure implementation of operational procedures within the department, shifting work flow among support staff when necessary. May participate in training of office staff. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Position Specific Role Responsibilities Diabetes team specific roles: * Process CMN for sensors and pumps. * Coordinate meetings with pump companies * Complete reimbursements for APRNs. * Meet with pharmaceutical representatives for samples and information on products. * Schedule all insulin and saline starts with pump companies and families. * Assist with processing Collins Medical CMN's and provide current patient information. * Update email list for new diabetic families. * Assist social worker with events, i.e confirming event RSVPS. * Complete prior authorizations for test strips * Assist with FMLA documents for families * Assist social worker with referrals for chronic Illness management programs. * Manage DM admin folder * Respond to all DM related direct pool messages * Primary person in DM Prior Auth pool-triage messages to DM MGMT pool accordingly/as needed * Check on statuses of CGM and pump orders * Respond to emails from pump and CGM companies * Responsible for the doctor's line * Ordering front office supplies * Review CDE Schedules week in advance to catch any changes that need to be made- adding responsibility * Assist DM schedule changes * DM pod * Schedule appointments/respond to pool messages * Convert appointment to TH * Assist with bump lists

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Education and/or Experience Required: * Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school. * Experience required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent. * Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word. Experience Preferred: * Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS. * Following established protocol, greet & direct patients/parents, internal staff and external visitors. * Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays. * Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital. * Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers. * On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files. * Perform data entry to record routine patient demographic and insurance information into computer, following established procedures. * Copy and/or duplicate materials as requested; may prepare and transmit facsimiles. * Proofread all work for accuracy and neatness. * May run various errands, as requested, for the unit/department. * Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed. * Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager. * Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Special Considerations: * Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Under direct supervision, performs varied medical reception and/or administrative support tasks or activities within a specified physician practice/office or clinical care center. Education and/or Experience Required: * Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school. * Experience required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent. * Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word. Experience Preferred: * Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS. * Following established protocol, greet & direct patients/parents, internal staff and external visitors. * Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays. * Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital. * Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers. * On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files. * Perform data entry to record routine patient demographic and insurance information into computer, following established procedures. * Copy and/or duplicate materials as requested; may prepare and transmit facsimiles. * Proofread all work for accuracy and neatness. * May run various errands, as requested, for the unit/department. * Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed. * Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager. * Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS. Special Considerations: * Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's. Education and/or Experience: * Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. * Experience Required: 3-5 years directly related customer service experience required. Education and/or Experience Preferred: * Education Preferred: Associate's degree preferred. * Experience Preferred: Healthcare experience preferred. Knowledge, Skills and Abilities: Knowledge of: * Working knowledge of MS Word and Excel. * ADT systems and Insurance Verification systems (EPIC preferred). * Knowledge of Managed Care, referral/pre-certification/ authorization process. * HIPAA Skills: * Computer, typing, data entry. * Excellent telephone and communication skills Ability to: * Handle a fast-paced, high-volume environment. * Work in a team environment alongside multiple disciplines. Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions. Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPPA Policies. Registration: * Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. * Verifies all required insurance and billing information and uses the proper payer plan codes. * Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. * Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure. * Makes corrections and updates patient information in ADT systems as necessary. * Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. * Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling. * Follows-up on open items to resolve outstanding issues and complete the file. * Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing. Scheduling: * Schedule routine appointments either in person or via telephone. * Creates/inputs routine department provider appointments. * May schedule/coordinate appointments with other areas of the hospital. * Works directly with DCF to obtain appropriate signatures/legal guardian information. * As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families. Front Office (Check-In): * Arrives patients for their appointment in the ADT system. * Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). * Check out process including scheduling or rescheduling future appointments. * Answers telephone and triage calls for the department. * Ensure all consent and privacy forms are signed. * Works directly with DCF to obtain appropriate signatures/legal guardian information. * Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. * Other front office duties as required. Front Office (Check-In): * Arrives patients for their appointment in the ADT system. * Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). * Check out process including scheduling or rescheduling future appointments. * Answers telephone and triage calls for the department. * Ensure all consent and privacy forms are signed. * Works directly with DCF to obtain appropriate signatures/legal guardian information. * Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. * Other front office duties as required. Financial: * Verifies insurance plans using the various methods available such as, RTE, web-based, & telecommunications. * Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans. * Refers patients/ families to DSS and/or Financial Counselor for assistance. * Post payments in ADT system, provide receipts. * Identifies those patients without adequate insurance coverage. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. * Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's standards.

Under general supervision, this Patient Access Associate will be responsible for various roles across multiple services areas. The Patient Access Associate Float I will cover open areas within Patient Access varying from Front Office and Emergency Department (ED) Registration. They may be required to move locations on a day-to-day basis and/or partial day. The associate coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for utilization management in critical coverage areas. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's Medical Center. Education and/or Experience Required: Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Education and/or Experience Preferred: Experience Preferred: 1-year minimum direct related experience and healthcare experience preferred. License and/or Certification Required: N/A Knowledge, Skills and Abilities: Knowledge: Intermediate knowledge of MS Word and Excel. ADT systems and Insurance Verification systems (EPIC preferred). Knowledge of Managed Care, referral/pre-certification/ authorization process. HIPAA Skills: Computer, typing, data entry. Strong verbal & written communication skills. Strong organizational skills. Ability to: Handle a fast paced, high-volume environment, Work in a team environment alongside multiple disciplines. Provide guidance and assist in training to peers. Have crucial conversations with others/ peers with guidance. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS Position Specific Role Responsibilities Registration: Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. Verifies all required insurance and billing information and uses the proper payer plan codes. Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure. Makes corrections and updates patient information in computer systems as necessary. Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.

Under general supervision, coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for training, problem resolution, etc. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's Medical Center. Education and/or Experience Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. 5-7 years directly related experience preferred; Healthcare experience required. Education and/or Experience Preferred: Associates Degree preferred. License and/or Certification: Required: None Preferred: CHAA (Certified Healthcare Access Associate). Knowledge, Skills and Abilities: Knowledge of: Intermediate knowledge of MS Word and Excel. ADT systems and Insurance Verification systems (EPIC preferred). Knowledge of Managed Care, referral/pre-certification/ authorization process. HIPAA. Skills: Computer, typing, data entry. Excellent telephone and communication skills. Strong organizational skills. Ability to: Handle a fast paced, high-volume environment, Work in a team environment alongside multiple disciplines. Provide guidance and assist in training to peers. Have crucial conversations with others/ peers. Administrative: Following department protocol provides general receptionist, secretarial support, or Health Unit Coordinator functions. Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality. Assists with staffing assignments and scheduling as requested. Registration: Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. Verifies all required insurance and billing information and uses the proper payer plan codes. Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure. Makes corrections and updates patient information in computer systems as necessary. Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Assistance. Follows-up on open items to resolve outstanding issues and complete the file. Reviews all documentation records regarding incomplete information at time of registration, patient or guarantor interaction, efforts to collect co-payments, estimated self-pay balances and referrals to Financial Assistance. Follows up with team member responsible for resolving the open issue to provide assistance or additional training to ensure prompt completion of the file. Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing. Scheduling: Schedule complex appointments either in person or via telephone Creates/inputs complex department provider appointments. May schedule/coordinate appointments with other areas of the hospital. As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families. Front Office (Check-In): Arrives patients for their appointment in the ADT system. Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). Check out process including scheduling or rescheduling future appointments. Answer telephone and triage calls for the department. Ensure all consent and privacy forms are signed. Work directly with DCF to obtain appropriate signatures/legal guardian information. Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. Other front office duties as required. Financial Clearance: Responsible for various work queues of scheduled and/or non-scheduled appointments. Communicates with insurance companies to obtain benefits, referrals, and/or authorization requirements. Communicates with Clinical/Office staff of patient eligibility, authorization status, and need for clinical documentation. Completes chart reviews to submit all appropriate documentation to insurance companies for authorization purposes. Coordinates with third party payers regarding information necessary for appropriate financial processing of patients, including: follow-ups with primary care providers for referrals and authorizations; notifying insurance carriers of admissions; obtaining authorizations and verifying benefits eligibility. Refers patients/families to Financial Counseling for updated and/or eligibility issues. Works directly with RN, APRN, and MD level staff to notify of denials requiring further action. Coordinates with Utilization Review for status designation of Outpatient/Inpatient Admissions. Financial Counselor: Interviews patients to verify complete insurance and financial information, explain financial policies, complete appropriate financial evaluation forms. Refers patients/ families to DSS and Financial Assistance. Determines guarantor's propensity to pay non-covered charges, as well as determine potential eligibility for financial assistance programs. Establishes financial arrangements / payment plans with patients. Identifies reason(s) for non-payment and follows-up to ensure resolution. Financial Responsibility: Verifies insurance plans using the various methods available such as RTE, Web-Based, & Telecommunications. Investigates patient insurance coverage, facilitates certification, manages process to maximize payment from both commercial and managed care plans. Follows-up with team member responsible for patient account to resolve outstanding financial issues. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS

Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's. Education and/or Experience: Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Experience Required: 3-5 years directly related customer service experience required. Education and/or Experience Preferred: Education Preferred: Associate's degree preferred. Experience Preferred: Healthcare experience preferred. Knowledge, Skills and Abilities: Knowledge of: Working knowledge of MS Word and Excel. ADT systems and Insurance Verification systems (EPIC preferred). Knowledge of Managed Care, referral/pre-certification/ authorization process. HIPAA Skills: Computer, typing, data entry. Excellent telephone and communication skills Ability to: Handle a fast-paced, high-volume environment. Work in a team environment alongside multiple disciplines. Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions. Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPPA Policies. Registration: Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. Verifies all required insurance and billing information and uses the proper payer plan codes. Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure. Makes corrections and updates patient information in ADT systems as necessary. Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling. Follows-up on open items to resolve outstanding issues and complete the file. Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing. Scheduling: Schedule routine appointments either in person or via telephone. Creates/inputs routine department provider appointments. May schedule/coordinate appointments with other areas of the hospital. Works directly with DCF to obtain appropriate signatures/legal guardian information. As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families. Front Office (Check-In): Arrives patients for their appointment in the ADT system. Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). Check out process including scheduling or rescheduling future appointments. Answers telephone and triage calls for the department. Ensure all consent and privacy forms are signed. Works directly with DCF to obtain appropriate signatures/legal guardian information. Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. Other front office duties as required. Front Office (Check-In): Arrives patients for their appointment in the ADT system. Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). Check out process including scheduling or rescheduling future appointments. Answers telephone and triage calls for the department. Ensure all consent and privacy forms are signed. Works directly with DCF to obtain appropriate signatures/legal guardian information. Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. Other front office duties as required. Financial: Verifies insurance plans using the various methods available such as, RTE, web-based, & telecommunications. Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans. Refers patients/ families to DSS and/or Financial Counselor for assistance. Post payments in ADT system, provide receipts. Identifies those patients without adequate insurance coverage. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's standards.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's. Education and/or Experience: * Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. * Experience Required: 3-5 years directly related customer service experience required. Education and/or Experience Preferred: * Education Preferred: Associate's degree preferred. * Experience Preferred: Healthcare experience preferred. Knowledge, Skills and Abilities: Knowledge of: * Working knowledge of MS Word and Excel. * ADT systems and Insurance Verification systems (EPIC preferred). * Knowledge of Managed Care, referral/pre-certification/ authorization process. * HIPAA Skills: * Computer, typing, data entry. * Excellent telephone and communication skills Ability to: * Handle a fast-paced, high-volume environment. * Work in a team environment alongside multiple disciplines. Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions. Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPPA Policies. Registration: * Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. * Verifies all required insurance and billing information and uses the proper payer plan codes. * Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. * Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure. * Makes corrections and updates patient information in ADT systems as necessary. * Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. * Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling. * Follows-up on open items to resolve outstanding issues and complete the file. * Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing. Scheduling: * Schedule routine appointments either in person or via telephone. * Creates/inputs routine department provider appointments. * May schedule/coordinate appointments with other areas of the hospital. * Works directly with DCF to obtain appropriate signatures/legal guardian information. * As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families. Front Office (Check-In): * Arrives patients for their appointment in the ADT system. * Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). * Check out process including scheduling or rescheduling future appointments. * Answers telephone and triage calls for the department. * Ensure all consent and privacy forms are signed. * Works directly with DCF to obtain appropriate signatures/legal guardian information. * Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. * Other front office duties as required. Front Office (Check-In): * Arrives patients for their appointment in the ADT system. * Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). * Check out process including scheduling or rescheduling future appointments. * Answers telephone and triage calls for the department. * Ensure all consent and privacy forms are signed. * Works directly with DCF to obtain appropriate signatures/legal guardian information. * Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. * Other front office duties as required. Financial: * Verifies insurance plans using the various methods available such as, RTE, web-based, & telecommunications. * Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans. * Refers patients/ families to DSS and/or Financial Counselor for assistance. * Post payments in ADT system, provide receipts. * Identifies those patients without adequate insurance coverage. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. * Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's standards.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Under general supervision, this Patient Access Associate will be responsible for various roles across multiple services areas. The Patient Access Associate Float I will cover open areas within Patient Access varying from Front Office and Emergency Department (ED) Registration. They may be required to move locations on a day-to-day basis and/or partial day. Education and/or Experience Required: * Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Education and/or Experience Preferred: * Experience Preferred: 1-year minimum direct related experience and healthcare experience preferred. License and/or Certification Required: * N/A Knowledge, Skills and Abilities: Knowledge: * Intermediate knowledge of MS Word and Excel. * ADT systems and Insurance Verification systems (EPIC preferred). * Knowledge of Managed Care, referral/pre-certification/ authorization process. * HIPAA Skills: * Computer, typing, data entry. * Strong verbal & written communication skills. * Strong organizational skills. Ability to: * Handle a fast paced, high-volume environment, * Work in a team environment alongside multiple disciplines. * Provide guidance and assist in training to peers. * Have crucial conversations with others/ peers with guidance. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS Position Specific Role Responsibilities Registration: * Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and * Outpatient cases and Physician Practice Office appointments. * Verifies all required insurance and billing information and uses the proper payer plan codes. * Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. * Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure. * Makes corrections and updates patient information in computer systems as necessary. * Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Under general supervision, coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Education and/or Experience Required: * High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. * 5-7 years directly related experience preferred; Healthcare experience required. Education and/or Experience Preferred: * Associates Degree preferred. License and/or Certification: Required: None Preferred: CHAA (Certified Healthcare Access Associate). Knowledge, Skills and Abilities: Knowledge of: * Intermediate knowledge of MS Word and Excel. * ADT systems and Insurance Verification systems (EPIC preferred). * Knowledge of Managed Care, referral/pre-certification/ authorization process. * HIPAA. Skills: * Computer, typing, data entry. * Excellent telephone and communication skills. * Strong organizational skills. Ability to: * Handle a fast paced, high-volume environment, * Work in a team environment alongside multiple disciplines. * Provide guidance and assist in training to peers. * Have crucial conversations with others/ peers. Administrative: * Following department protocol provides general receptionist, secretarial support, or Health Unit Coordinator functions. * Performs a variety of administrative support activities in support of the unit operations. * Responds with tact and discretion to the needs of patients and families. * Maintains privacy and confidentiality. * Assists with staffing assignments and scheduling as requested. Registration: * Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. * Verifies all required insurance and billing information and uses the proper payer plan codes. * Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. * Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure. * Makes corrections and updates patient information in computer systems as necessary. * Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. * Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Assistance. * Follows-up on open items to resolve outstanding issues and complete the file. * Reviews all documentation records regarding incomplete information at time of registration, patient or guarantor interaction, efforts to collect co-payments, estimated self-pay balances and referrals to Financial Assistance. * Follows up with team member responsible for resolving the open issue to provide assistance or additional training to ensure prompt completion of the file. * Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing. Scheduling: * Schedule complex appointments either in person or via telephone * Creates/inputs complex department provider appointments. * May schedule/coordinate appointments with other areas of the hospital. * As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families. Front Office (Check-In): * Arrives patients for their appointment in the ADT system. * Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). * Check out process including scheduling or rescheduling future appointments. * Answer telephone and triage calls for the department. * Ensure all consent and privacy forms are signed. * Work directly with DCF to obtain appropriate signatures/legal guardian information. * Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. * Other front office duties as required. Financial Clearance: * Responsible for various work queues of scheduled and/or non-scheduled appointments. * Communicates with insurance companies to obtain benefits, referrals, and/or authorization requirements. * Communicates with Clinical/Office staff of patient eligibility, authorization status, and need for clinical documentation. * Completes chart reviews to submit all appropriate documentation to insurance companies for authorization purposes. * Coordinates with third party payers regarding information necessary for appropriate financial processing of patients, including: follow-ups with primary care providers for referrals and authorizations; notifying insurance carriers of admissions; obtaining authorizations and verifying benefits eligibility. * Refers patients/families to Financial Counseling for updated and/or eligibility issues. * Works directly with RN, APRN, and MD level staff to notify of denials requiring further action. * Coordinates with Utilization Review for status designation of Outpatient/Inpatient Admissions. Financial Counselor: * Interviews patients to verify complete insurance and financial information, explain financial policies, complete appropriate financial evaluation forms. * Refers patients/ families to DSS and Financial Assistance. * Determines guarantor's propensity to pay non-covered charges, as well as determine potential eligibility for financial assistance programs. * Establishes financial arrangements / payment plans with patients. * Identifies reason(s) for non-payment and follows-up to ensure resolution. Financial Responsibility: * Verifies insurance plans using the various methods available such as RTE, Web-Based, & Telecommunications. * Investigates patient insurance coverage, facilitates certification, manages process to maximize payment from both commercial and managed care plans. * Follows-up with team member responsible for patient account to resolve outstanding financial issues. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. * Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Under general supervision, coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Education and/or Experience Required: * High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. * 5-7 years directly related experience preferred; Healthcare experience required. Education and/or Experience Preferred: * Associates Degree preferred. License and/or Certification: Required: None Preferred: CHAA (Certified Healthcare Access Associate). Knowledge, Skills and Abilities: Knowledge of: * Intermediate knowledge of MS Word and Excel. * ADT systems and Insurance Verification systems (EPIC preferred). * Knowledge of Managed Care, referral/pre-certification/ authorization process. * HIPAA. Skills: * Computer, typing, data entry. * Excellent telephone and communication skills. * Strong organizational skills. Ability to: * Handle a fast paced, high-volume environment, * Work in a team environment alongside multiple disciplines. * Provide guidance and assist in training to peers. * Have crucial conversations with others/ peers. Administrative: * Following department protocol provides general receptionist, secretarial support, or Health Unit Coordinator functions. * Performs a variety of administrative support activities in support of the unit operations. * Responds with tact and discretion to the needs of patients and families. * Maintains privacy and confidentiality. * Assists with staffing assignments and scheduling as requested. Registration: * Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. * Verifies all required insurance and billing information and uses the proper payer plan codes. * Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. * Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure. * Makes corrections and updates patient information in computer systems as necessary. * Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. * Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Assistance. * Follows-up on open items to resolve outstanding issues and complete the file. * Reviews all documentation records regarding incomplete information at time of registration, patient or guarantor interaction, efforts to collect co-payments, estimated self-pay balances and referrals to Financial Assistance. * Follows up with team member responsible for resolving the open issue to provide assistance or additional training to ensure prompt completion of the file. * Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing. Scheduling: * Schedule complex appointments either in person or via telephone * Creates/inputs complex department provider appointments. * May schedule/coordinate appointments with other areas of the hospital. * As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families. Front Office (Check-In): * Arrives patients for their appointment in the ADT system. * Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). * Check out process including scheduling or rescheduling future appointments. * Answer telephone and triage calls for the department. * Ensure all consent and privacy forms are signed. * Work directly with DCF to obtain appropriate signatures/legal guardian information. * Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. * Other front office duties as required. Financial Clearance: * Responsible for various work queues of scheduled and/or non-scheduled appointments. * Communicates with insurance companies to obtain benefits, referrals, and/or authorization requirements. * Communicates with Clinical/Office staff of patient eligibility, authorization status, and need for clinical documentation. * Completes chart reviews to submit all appropriate documentation to insurance companies for authorization purposes. * Coordinates with third party payers regarding information necessary for appropriate financial processing of patients, including: follow-ups with primary care providers for referrals and authorizations; notifying insurance carriers of admissions; obtaining authorizations and verifying benefits eligibility. * Refers patients/families to Financial Counseling for updated and/or eligibility issues. * Works directly with RN, APRN, and MD level staff to notify of denials requiring further action. * Coordinates with Utilization Review for status designation of Outpatient/Inpatient Admissions. Financial Counselor: * Interviews patients to verify complete insurance and financial information, explain financial policies, complete appropriate financial evaluation forms. * Refers patients/ families to DSS and Financial Assistance. * Determines guarantor's propensity to pay non-covered charges, as well as determine potential eligibility for financial assistance programs. * Establishes financial arrangements / payment plans with patients. * Identifies reason(s) for non-payment and follows-up to ensure resolution. Financial Responsibility: * Verifies insurance plans using the various methods available such as RTE, Web-Based, & Telecommunications. * Investigates patient insurance coverage, facilitates certification, manages process to maximize payment from both commercial and managed care plans. * Follows-up with team member responsible for patient account to resolve outstanding financial issues. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. * Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's. Education and/or Experience: * Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. * Experience Required: 3-5 years directly related customer service experience required. Education and/or Experience Preferred: * Education Preferred: Associate's degree preferred. * Experience Preferred: Healthcare experience preferred. Knowledge, Skills and Abilities: Knowledge of: * Working knowledge of MS Word and Excel. * ADT systems and Insurance Verification systems (EPIC preferred). * Knowledge of Managed Care, referral/pre-certification/ authorization process. * HIPAA Skills: * Computer, typing, data entry. * Excellent telephone and communication skills Ability to: * Handle a fast-paced, high-volume environment. * Work in a team environment alongside multiple disciplines. Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions. Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPPA Policies. Registration: * Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. * Verifies all required insurance and billing information and uses the proper payer plan codes. * Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. * Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure. * Makes corrections and updates patient information in ADT systems as necessary. * Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. * Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling. * Follows-up on open items to resolve outstanding issues and complete the file. * Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing. Scheduling: * Schedule routine appointments either in person or via telephone. * Creates/inputs routine department provider appointments. * May schedule/coordinate appointments with other areas of the hospital. * Works directly with DCF to obtain appropriate signatures/legal guardian information. * As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families. Front Office (Check-In): * Arrives patients for their appointment in the ADT system. * Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). * Check out process including scheduling or rescheduling future appointments. * Answers telephone and triage calls for the department. * Ensure all consent and privacy forms are signed. * Works directly with DCF to obtain appropriate signatures/legal guardian information. * Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. * Other front office duties as required. Front Office (Check-In): * Arrives patients for their appointment in the ADT system. * Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). * Check out process including scheduling or rescheduling future appointments. * Answers telephone and triage calls for the department. * Ensure all consent and privacy forms are signed. * Works directly with DCF to obtain appropriate signatures/legal guardian information. * Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. * Other front office duties as required. Financial: * Verifies insurance plans using the various methods available such as, RTE, web-based, & telecommunications. * Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans. * Refers patients/ families to DSS and/or Financial Counselor for assistance. * Post payments in ADT system, provide receipts. * Identifies those patients without adequate insurance coverage. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. * Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's standards.

Under the direct supervision of a the Unit Manager or designee as part of an inpatient/hospital unit, performs a variety of routine administrative and systems support activities to promote efficient management of patient care needs. Coordinates communications between multidisciplinary teams, patients/families and visitors; serves as unit receptionist and supports data management. All administrative and support activities are completed in accordance with CCMC and unit policies and procedures. Education and/or Experience Required: High school diploma or GED required; Associate degree preferred. One to two years clerical experience required; experience in a health care setting and experience transcribing medications is preferred. License and/or Certification Preferred: Successful completion of National Association of Health Unit Coordinators (NAHUC) certification examination is preferred. Knowledge, Skills and Abilities: Knowledge of: Basic medical terminology required; competency in unit-specific medical terminology must be demonstrated by end of orientation. Basic math and measurements Skills: Beginner to intermediate skills in Microsoft Windows operating system, Beginner to Intermediate word processing (Microsoft Word) and data entry skills. Experience using and Beginner to Intermediate skills in patient scheduling and/or patient records software such as SMS is preferred. Medication transcription skills preferred. Skill in use of operating basic office equipment (e.g. copier, fax, calculator, multi-function telephone) Good interpersonal and communication skills. Ability to: Effectively communicate both orally and in writing in English demonstrating a command of basic grammar and spelling is required. Understand and follow specific written and verbal instructions and procedures. Maintain confidentiality of records and information. Organize and manage tasks and activities on daily basis. Work efficiently and with accuracy within a fast-paced environment. Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations. Learn and demonstrate competency in data entry/data retrieval in electronic patient records and/or patient supply systems utilized on unit. Interact effectively with all patients/families, and members of the health care team. Focus on customer needs and follow through to meet needs. PATIENT RECORDS & ORDER TRANSCRIPTION - Creates and maintains patient charts and computerized medical record information; transcribes and processes physician orders (e.g. services, diagnostic tests, medications, therapies, etc); routes and receives back appropriate patient documentation for tests, procedures and therapies. COMMUNICATIONS - Facilitates accurate and timely communications between multidisciplinary teams, patients/families and visitors on the unit: provides reception and appropriate information to internal and external customers; responds with tact and discretion to the needs of patients/families, and reports needs to the Unit Manager or designee; schedules tests, procedures and therapies; places calls to other departments and/or pages staff; and, coordinates flow of patient information and communicates information promptly, clearly and accurately to internal and external customers. CLINICAL ENVIRONMENT - Actively contributes to the provision of a safe and caring environment to enhance patient and family satisfaction. Demonstrates knowledge and understanding of medical terminology used in the unit's clinical environment, environment of care, infection control, and all CCMC and unit policies and procedures. ADMINISTRATIVE SUPPORT - Performs a variety of administrative support activities in support of the unit operations: may assist in processing timecards; may utilize computer to type, revise and print routine correspondence, documents, reports and other materials; compiles and maintains a variety of routine lists and data records; orders clerical and patient care supplies; and runs errands or finds resources needed for the unit (e.g. equipment, supplies, etc.) PATIENT SUPPORT - Performs a variety of routine support activities as requested in support of the unit operations: assists with equipment maintenance and inventory. Assists with miscellaneous errands, and transportation of medication (including controlled substances) blood, equipment and supplies, as directed by the RN, and assists with admissions and discharges. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families and co-workers. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS