Patient Access Associate jobs at Connecticut Children's Medical Center

Highlights Department: Urgent Care Middletown Hours: 38.00 per week Shift: Shift 1 The Radiology Coordinator supervises, coordinates and oversees the daily operations, workflow, customer service and quality control of imaging services within the Urgent Care modality. Essential Duties & Responsibilities Provides patient care essential to imaging procedures. Exercises professional judgment in the performance of procedures and in accordance with the health system policies, protocols and standards. Function as a Medical Assistant to room patients; obtain vitals, reconcile medications, and interview patients to identify chief complaints. Provides a high level of expertise to mentor staff/students and problem solving. Perform regular QC checks and coordinate machine maintenance as needed. Perform regular QA checks for each technician. Provide coaching and additional training when necessary. Address and record any errors or incidents with technicians. Acts as liaison between the Radiology Department and Urgent Care clinics to ensure up to date practice for all techs. Using initiative, good judgment and technical expertise to perform a wide-range of imaging procedures. Acts as a positive role model/mentor for staff and students in demonstrating good behaviors, interpersonal relations and promotes a high degree of morale. Applies the principles of teamwork in all aspects of providing patient services. Minimum Qualifications Graduate of a JRCERT accredited Radiography program. ARRT Certification/Eligible in good standing State of Connecticut License/Eligible High School Diploma or GED equivalent Preferred Qualifications Three to five years experience as Registered Radiologic Technologist (ARRT, RDMS, NMTCB etc) required. One to three years leadership experience including coaching and counseling staff, and developing staff schedules. Bachelor degree or equivalent experience preferred. Demonstrated high level of technical expertise and competency in two or more imaging modalities. Demonstrated good communication skills (oral and written) with the ability to interact positively with all levels of health care workers and guests required. Demonstrated good organizational skills with the ability to handle several tasks/projects simultaneously required. Demonstrated good judgment and problem solving skills with the ability to function independently and make decisions required. Demonstrated flexibility, teamwork and the ability to build consensus required. Computer skills including word processing and spreadsheets preferred. Comprehensive Benefits Offered Competitive and affordable benefits package Shift Differentials Continuing Education assistance Tuition reimbursement Student Loan relief through Fiducius Quick commute access from I-84, Route 9 and surrounding areas About Middlesex Health The Smarter Choice for your Career! Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy. Key Responsibilities: ·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone. ·Registration: Registers new patients, verifies insurance information, and collects co-payments. ·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience. ·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support. ·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests. ·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal. ·Process Improvement: Contributes to departmental projects aimed at improving processes and systems. Minimum Qualifications Education: High School Diploma / GED Experience: Internal: Minimum 6 months as a PER; External: Minimum of 6 months relevant healthcare experience This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Patient Financial Representative is responsible for the accurate and timely verification of insurance and benefit information for patients receiving inpatient medical, inpatient psychiatric, observation, ambulatory surgery and/or outpatient procedure related services. Plays a key role in the organization's financial health by obtaining or ensuring that insurance authorizations or pre-authorizations are on file and accurate prior to the service being rendered. This position must also ensure patient demographic and insurance information is correct, resulting in accurate claims for reimbursement. Position provides excellent customer service during all interactions. Core Job Responsibilities For designated services, this position is responsible for ensuring that each patient account has accurate insurance information entered in the correct billing order and that each insurance listed has been verified as eligible for the designated date of service range. For each insurance, benefit information is obtained and documented. Verification and benefit information can be obtained via electronic or verbal method but must be completed prior to services being rendered. Position must have or develop excellent working rapport with surgeons' office staff, as well as hospital nursing staff. For pre-scheduled services, this position is responsible for verifying that authorization is on file with each of the appropriate insurance companies and that authorization is accurate based upon location, CPT code, service type, surgeon, date range and any or all other necessary elements to secure payment for services rendered. For emergent or urgent services, this position is responsible for accurately and timely requesting that each verified insurance company has been notified of patient services being rendered and also request authorization for requested services. Position must have or develop excellent working rapport with insurance company representatives, surgeons' office staff, as well as hospital nursing staff. Ensures each patient account has accurate insurance information entered in the correct billing order and that each insurance company listed has been verified as eligible for the designated date of service range. Secures and documents any and all authorization requirements in appropriate computer systems with relevant information to capture authorization timely. Enters pertinent information in all necessary systems. Retains any written documents received. Performs related duties as assigned. Education/Experience Requirements REQUIRED: High school diploma or equivalent. Minimum 3 years of pre-authorization and/or insurance verification experience. Demonstrated computer proficiency and ability to learn new applications rapidly. Strong documentation skills. Strong follow up skills, accuracy and attention to detail. Excellent customer service and interpersonal skills. Ability to work under restrictive time. PREFERRED: Associate's degree in healthcare related field. 4 years or more of hospital, medical office, coding or billing experience; or 6 years of experience in other healthcare related field. Proficient with EMR, QES, MIDAS, SIS and related computer programs. Licensure/Certification Requirements PREFERRED: Medical terminology certification. Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 95876 Department PATIENT ACCESS SVCS Shift Days Shift Hours Worked 8.00 FTE 0.19 Work Schedule HRLY NON-UNION Employee Status A7 - Occasional Union Non-Union Pay Range $19 - $25/Hourly #Evergreen

is 100% onsite at the Waltham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Transcribes treatment and billing data; communicates with other departments for clinical and administrative services Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes prescription refills, letters, and external requests Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Location and Schedule: 100% onsite at Waltham location. Monday to Friday, 40 hours per week, 7:30AM-5:15PM Range Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes letters, and external requests Uses office and hospital systems (e.g., Epic EHR, Microsoft Office, scheduling, billing applications) efficiently Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Language skills: Bilingual: English and Spanish or Portuguese strongly preferred. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time. 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie's Telephone Standards. Screens telephone calls, takes messages and provides information. 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management. 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient's confidential medical record. 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals. 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines. 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy. 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays. 9. Adheres to departmental and organizational policies and attends meetings/huddles as required. 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure. 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance. 12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization. Pay ranges from $17.00-$23.49 Other Duties: 1. Other duties as assigned.

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: Responsible for greeting every patient in a courteous, professional, and timely manner every Time. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie's Telephone Standards. Screens telephone calls, takes messages and provides information. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient's confidential medical record. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays. Adheres to departmental and organizational policies and attends meetings/huddles as required. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization. Other Duties: Other duties as assigned. The pay ranges from $17.00-$23.49 About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

*Employment Type:* Full time *Shift:* Day Shift *Description:* A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life. • We are committed to providing compassionate and holistic person-centered care. • Comprehensive benefits that start on your first day of work • Retirement savings program with employer matching Summary Job Summary: • Demonstrates a knowledge of management and clinical skills essential to the smooth and efficient operation of the Robotic and General specialty services. • Supervises RNs, Surgical Technicians, Clinical Assistants and ancillary staff in the performance of their daily duties in the surgical suite. • Maintains equipment and instrumentation within specialty area. • Maintains constant communication with the Anesthesiologist of the day and Assistant Nurse Manager to expedite turnover times and ensure on-time starts. • Functions as Charge Nurse when needed. • Makes assessment of daily schedules as it relates to adequate staff and equipment. • Continuously plans actions necessary to maintain the smooth flow of schedule, making allowances of emergency procedures or problems that may impede the movement of the procedures. • Maintains communication with the Anesthesiologist of the day and respective surgeons of delays or situations that might impact their schedule. • Evaluates procedures continually to ensure that the entire surgical suite runs smoothly. This is a FT position on day shift (6:45A-3:15P) with benefits. Please visit our Career Center Home Page for more about our benefits. • Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B • Colleague Referral Program to earn cash and prizes • Unlimited career growth opportunities • Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday*Job Requirements:* *Education:* * Graduate of an accredited (ACEN/CCNE) school of professional nursing is required. * Bachelor Degree is required or must enroll in a BSN program within six months of employment *Experience & Skills:* * Three (3) to five (5) years of operating room experience is required. * DaVinci Robotic experience required. * Excellent interpersonal and verbal and written communication skills are necessary. *Licensure/Certification:* * Registered Professional Nurse in the State of Florida * BLS through AHA * ACLS *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. The Trauma Registrar Senior will provide data entry support for the Trauma Registry. The Trauma Registrar Senior will be responsible for assistance in maintaining the CHRISTUS Health Care System's Trauma Registry in compliance with all requirements of the Department of State Health Services, as outlined in the State Trauma Rules. The Trauma Registry is critical to the development and maintenance of an effective performance improvement program for trauma. The Trauma Registry also provides data needed for research and epidemiological studies. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Provides clerical, statistical and informational support to the Trauma Service. Maintains a database to allow for easy retrieval of trauma statistics. Accurately identifying trauma patients, abstracting requisite data, and entering them into the trauma registry based on trauma inclusion criteria. The ability to perform ICD-10 and Abbreviated Injury Scaling (AIS) coding. Updates and maintains all trauma registry records including essential elements as defined by trauma center leadership, State Designating Department, National Trauma Data Standards, and Trauma Quality Improvement Program (TQIP) as indicated based on trauma center level of designation. Demonstrates proficiency in capturing and entering data that contributes to accurate calculations of ISS, Trauma Score, TRISS, Probability of Survival Score; GCS, ICD/AIS coding, among others. Completes record abstraction, entry, and validation, in compliance with American College of Surgeons (ACS), State Designating Department, and the current policies and practices of the Trauma Program. Completes data uploads to regional, state, and national registries as required by State Designating Department and the ACS. Performs queries and reports from the Trauma Registry as requested. Responsible for Trauma Registry Data base management and promptly communicates data base related issues to the Trauma Program leadership. Analyses trauma registry data for epidemiological and reporting purposes. Communicates trends that may impact Trauma Program performance, injury prevention initiatives, or staffing to the Trauma Program leadership. Maintains confidentiality of written and verbal communication. Maintains confidentiality of autopsy reports, mortality and morbidity data, performance improvement activities and peer review data. Prepares, distributes, and files reports, correspondence, and documents in the correct format including referral feedback letters to EMS and referring hospitals, per trauma center protocols. Responsible for precepting new registry staff. Participates in trauma-related activities within their Regional Advisory Council, as requested. Participates in ongoing education regarding TQIP, if applicable, and other trauma related topics. Consistently promotes a professional image in demeanor, appearance, attitude, and behaviors. Supports Trauma Program initiatives such as injury prevention, outreach, and education as directed. xevrcyc Responsible for other duties assigned. Job Requirements: Education/Skills High school diploma or equivalent years of experience required Trauma Registry software training is required within 90 days of employment Must accrue 24 hours of trauma-related continuing education during the designation/verification period (3 years) The following courses are required upon hire Abbreviated Injury Scale course by the Association for the Advancement of Automotive Medicine (AAAM) ICD-10 course in trauma; needs to be renewed every 5 years Experience 2 - 4 years ICD-10 coding, and AIS coding preferred Licenses, Registrations, or Certifications Certified Abbreviated Injury Scale Specialist (CAISS) certification required Work Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Part Time

Is this the role you are looking for If so read on for more details, and make sure to apply today. CHRISTUS Spohn Hospital Corpus Christi - Shoreline overlooking Corpus Christi Bay is the largest and foremost acute care medical facility in the region, with a full range of diagnostic and surgical specialty services in cardiac, cancer, and stroke care. It is the leading emergency facility in the area with a Level II Trauma Center in the Coastal Bend, staffed with physicians and nurses specially trained in emergency services. The Pavilion and North Tower house a state-of-the-art emergency department, ICU, Cardiac Cath Lab and surgical suites A teaching facility in affiliation with the Texas A&M University System Health and Science Center College of Medicine Accredited Chest Pain Center Accredited Joint Commission Stroke Team Summary: The Trauma Registrar will provide data entry support for the Trauma Registry. The Trauma Registrar will be responsible for assistance in maintaining the CHRISTUS Health Care System's Trauma Registry in compliance with all requirements of the Department of State Health Services, as outlined in the State Trauma Rules. The Trauma Registry is critical to the development and maintenance of an effective performance improvement program for trauma. The Trauma Registry also provides data needed for research and epidemiological studies. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Provides clerical, statistical, and informational support to the Trauma Service. Maintains a database to allow for easy retrieval of trauma statistics. Accurately identifying trauma patients, abstracting requisite data, and entering them into the trauma registry based on trauma inclusion criteria. The ability to perform ICD-10 and Abbreviated Injury Scaling (AIS) coding. Updates and maintains all trauma registry records including essential elements as defined by trauma center leadership, State Designating Department, National Trauma Data Standards, and Trauma Quality Improvement Program (TQIP), as indicated based on trauma center level of designation. Demonstrates proficiency in capturing and entering data that contributes to accurate calculations of ISS, Trauma Score, TRISS, Probability of Survival Score; GCS, ICD/AIS coding, among others. Completes record abstraction, entry, and validation, in compliance with American College of Surgeons (ACS), State Designating Department, and the current policies and practices of the Trauma Program. Completes data uploads to regional, state, and national registries as required by State Designating Department and the ACS. Maintains confidentiality of written and verbal communication, autopsy reports, mortality and morbidity data, performance improvement activities and peer review data. Participates in trauma-related activities within their Regional Advisory Council, as requested. Participates in ongoing education regarding TQIP, if applicable, and other trauma related topics. Consistently promotes a professional image in demeanor, appearance, attitude, and behaviors. Supports Trauma Program initiatives such as injury prevention, outreach, and education as directed. xevrcyc Responsible for other duties assigned. Job Requirements: Education/Skills High school diploma or equivalent years of experience required Trauma Registry software training is required within 90 days of employment Must accrue 24 hours of trauma-related continuing education during the designation/verification period (3 years) The following courses are required within 12 months of hire Abbreviated Injury Scale course by the Association for the Advancement of Automotive Medicine (AAAM) ICD-10 course in trauma; needs to be renewed every 5 years A Trauma registrar course by the American Trauma Society (ATS) Experience 1 to 2 years of experience preferred Licenses, Registrations, or Certifications Certified Abbreviated Injury Scale Specialist (CAISS) certification preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

All potential applicants are encouraged to scroll through and read the complete job description before applying. This position is responsible for coordinating the daily business operations of the clinic and assisting the Director in the operational performance of the Hospital Outpatient Department (HOPD). This includes but is not limited to obtaining authorizations for patient services, answering phones, making appointments, chart creation, and filing, assisting patients to exam rooms, taking vital signs, and discharging patients. CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Responsibilities: Leads the daily activities of the department, including preparation of staff schedules and assignments. Responsible for day-to-day business operations of the clinic. Reviews daily work and perform data entry as needed. Obtains authorizations for clinic visits, procedures and surgeries. Calls to obtain patient's diagnostic results from other sites as needed. Handles all payment transactions to include balancing at the end of the day and making deposits. Enters charges appropriately and completely as needed. May contact patients to resolve payment difficulties or arrange satisfactory payment plans. Provides assistance to patients to improve customer service. May perform patient care duties as needed to include assisting patients to and from exam rooms, obtaining vital signs, and cleaning of exam rooms in between patients. Monitors and controls clinic expenditures within budget. May be responsible for ordering office and medical supplies. Ensures practice is efficient and cost-effective. Identifies and implements cost reduction opportunities. Coordinates resolution of problems in administrative areas and ensures compliance with regulations and standards. Facilitates the flow of information between individuals, departments, physicians and leadership to progress toward organizational goals and achieve timely solutions to problems. Assists the Director in ensuring the compliance of Joint Commission guidelines and National Patient Safety Goals. Serves as official Timekeeper for the department. Serves as a liaison between patients, Associates, staff, and providers. Maintains effective and respectful communication with providers, patients, Associates, and staff. Works with staff and providers to ensure quality patient care and services are provided. Ensures patient safety at all times. Maintains strict confidentiality. Follows CHRISTUS and Federal guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, and environmental and infection control protocols. Performs job responsibilities in a manner consistent with the CHRISTUS Mission and Code of Ethics and is supportive of CHRISTUS' cultural diversity objectives. Supports and adheres to the Service Guarantee and strives for ever-improved patient satisfaction. Requirements: Education/Skills High School diploma or GED required Graduate of Medical Assistant or CNA program highly preferred Must have experience in medical financial reimbursement, billing and collections Must have knowledge of CPT and ICD10 coding Must have ability to work independently and exercise good judgment Must have strong interpersonal and communication skills Must have prior experience working with PCs, scanning, faxes and multi-line phone systems Must have ability to use blood pressure monitor and other medical equipment as needed Bilingual (Spanish/English) highly preferred Experience Two years of experience in a medical office, in a patient access position, performing medical billing/collections, or other comparable position in a medical setting required. xevrcyc Minimum of two years of clinic coordinator/management experience in a medical facility is preferred. Licenses, Registrations, or Certifications CPR certification required MA or CNA certification highly preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Summary: This position is responsible for coordinating the referral/authorization of the clinic and assisting the Director in the operational performance of the Hospital Outpatient Department (HOPD). This includes but is not limited to: obtaining authorizations for all patient services, answering phones, making appointments, chart creation, and filing, assisting patients with payment arrangements and insurances related issues. Responsibilities: Obtains authorizations for clinic visits, clinic procedures, and minor surgeries. Calls to obtain patient's diagnostic codes from other sites as needed. Handles payment transactions to include balancing at the end of the day. Enters referral/authorization information appropriately and completely as needed. Contacts patients to resolve appointments, authorizations and payment difficulties or arrange satisfactory payment plans. Aids patients to improve customer service. Coordinates resolution of problems with PCP offices and Imaging Facilities and ensures compliance with regulations and standards. Facilitates the flow of information between individuals, departments, physicians and leadership to progress toward organizational goals and achieve timely solutions to problems. Assists Management in ensuring the compliance of Joint Commission guidelines and National Patient Safety Goals. Serves as a liaison between patients, Associates, staff, and providers. Maintains effective and respectful communication with providers, patients, Associates, and staff. Works with staff and providers to ensure quality patient care and services are provided. Ensures patient safety at all times. Maintains strict confidentiality. Follows CHRISTUS and Federal guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, and environmental and infection control protocols. Performs other job responsibilities as assigned in a manner consistent with the CHRISTUS Mission and Code of Ethics and is supportive of CHRISTUS' cultural diversity objectives. Supports and adheres to the Service Guarantee and strives for ever-improved patient satisfaction. xevrcyc Requirements: Education/Skills High School diploma or GED required Must have experience in medical financial reimbursement, billing and collections Must have knowledge of CPT and ICD10 coding Must have ability to work independently and exercise good judgment Must have strong interpersonal and communication skills Must have prior experience working with PCs, scanning, faxes and multi-line phone systems Bilingual (Spanish/English) preferred Experience Two years of experience in a medical office, in a patient access position, performing medical billing/collections, or other comparable position in a medical setting required. Licenses, Registrations, or Certifications None Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Please read the following job description thoroughly to ensure you are the right fit for this role before applying. The Trauma Registrar will provide data entry support for the Trauma Registry. The Trauma Registrar will be responsible for assistance in maintaining the CHRISTUS Health Care System's Trauma Registry in compliance with all requirements of the Department of State Health Services, as outlined in the State Trauma Rules. The Trauma Registry is critical to the development and maintenance of an effective performance improvement program for trauma. The Trauma Registry also provides data needed for research and epidemiological studies. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Provides clerical, statistical, and informational support to the Trauma Service. Maintains a database to allow for easy retrieval of trauma statistics. Accurately identifying trauma patients, abstracting requisite data, and entering them into the trauma registry based on trauma inclusion criteria. The ability to perform ICD-10 and Abbreviated Injury Scaling (AIS) coding. Updates and maintains all trauma registry records including essential elements as defined by trauma center leadership, State Designating Department, National Trauma Data Standards, and Trauma Quality Improvement Program (TQIP), as indicated based on trauma center level of designation. Demonstrates proficiency in capturing and entering data that contributes to accurate calculations of ISS, Trauma Score, TRISS, Probability of Survival Score; GCS, ICD/AIS coding, among others. Completes record abstraction, entry, and validation, in compliance with American College of Surgeons (ACS), State Designating Department, and the current policies and practices of the Trauma Program. Completes data uploads to regional, state, and national registries as required by State Designating Department and the ACS. Maintains confidentiality of written and verbal communication, autopsy reports, mortality and morbidity data, performance improvement activities and peer review data. Participates in trauma-related activities within their Regional Advisory Council, as requested. Participates in ongoing education regarding TQIP, if applicable, and other trauma related topics. Consistently promotes a professional image in demeanor, appearance, attitude, and behaviors. Supports Trauma Program initiatives such as injury prevention, outreach, and education as directed. xevrcyc Responsible for other duties assigned. Job Requirements: Education/Skills High school diploma or equivalent years of experience required Trauma Registry software training is required within 90 days of employment Must accrue 24 hours of trauma-related continuing education during the designation/verification period (3 years) The following courses are required within 12 months of hire Abbreviated Injury Scale course by the Association for the Advancement of Automotive Medicine (AAAM) ICD-10 course in trauma; needs to be renewed every 5 years A Trauma registrar course by the American Trauma Society (ATS) Experience 1 to 2 years of experience preferred Licenses, Registrations, or Certifications Certified Abbreviated Injury Scale Specialist (CAISS) certification preferred Work Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Part Time

Wound Care Coordinator Career Opportunity Recognized for your expertise in coordinating wound care Are you a compassionate healthcare professional with a passion for wound care, eager to align your expertise with your personal values? Join us as a Wound Care Coordinator, where your role transcends treating wounds to become a pathway to healing and making a difference in patients' lives. This opportunity is more than a job; it's a chance to build a fulfilling career close to home and close to your heart. As a key player in our wound care program, you'll ensure the highest standards of patient care, collaborating with interdisciplinary teams to execute treatment plans, educate patients and families, and lead hospital-wide wound care education initiatives. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Being associated with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to: · Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.· Generous paid time off that accrues over time.· Opportunities for tuition reimbursement and continuous education.· Company-matching 401(k) and employee stock purchase plans.· Flexible spending and health savings accounts.· A vibrant community of individuals passionate about the work they do! Become the Wound Care Coordinator you always wanted to be · Oversee and develop wound care services in adherence to regulatory standards and physician orders.· Collaborate with clinical teams to provide guidance on wound care treatments.· Lead educational efforts for hospital staff on wound care topics, as well as educating patient and family members on wounds and wound care.· Maintain continuous education and stay updated on the latest wound care techniques and advancements. Qualifications License/Certification: RN, Physical Therapist, or Occupational Therapist required for acute rehab hospitals; RN required for long-term acute care hospitals. CPR certification is mandatory. Education & Experience: Minimum one year of wound care experience is required. Continuous education in wound care through seminars/professional organizations is required. Skills: Effective communication, decision-making, and the ability to work autonomously. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eagerly looking forward to meeting you, and we genuinely mean that. Join us on this remarkable journey!

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Summary: This position is responsible for coordinating the referral/authorization of the clinic and assisting the Director in the operational performance of the Hospital Outpatient Department (HOPD). This includes but is not limited to: obtaining authorizations for all patient services, answering phones, making appointments, chart creation, and filing, assisting patients with payment arrangements and insurances related issues. Responsibilities: Obtains authorizations for clinic visits, clinic procedures, and minor surgeries. Calls to obtain patient's diagnostic codes from other sites as needed. Handles payment transactions to include balancing at the end of the day. Enters referral/authorization information appropriately and completely as needed. Contacts patients to resolve appointments, authorizations and payment difficulties or arrange satisfactory payment plans. Aids patients to improve customer service. Coordinates resolution of problems with PCP offices and Imaging Facilities and ensures compliance with regulations and standards. Facilitates the flow of information between individuals, departments, physicians and leadership to progress toward organizational goals and achieve timely solutions to problems. Assists Management in ensuring the compliance of Joint Commission guidelines and National Patient Safety Goals. Serves as a liaison between patients, Associates, staff, and providers. Maintains effective and respectful communication with providers, patients, Associates, and staff. Works with staff and providers to ensure quality patient care and services are provided. Ensures patient safety at all times. Maintains strict confidentiality. Follows CHRISTUS and Federal guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, and environmental and infection control protocols. Performs other job responsibilities as assigned in a manner consistent with the CHRISTUS Mission and Code of Ethics and is supportive of CHRISTUS' cultural diversity objectives. Supports and adheres to the Service Guarantee and strives for ever-improved patient satisfaction. xevrcyc Requirements: Education/Skills High School diploma or GED required Must have experience in medical financial reimbursement, billing and collections Must have knowledge of CPT and ICD10 coding Must have ability to work independently and exercise good judgment Must have strong interpersonal and communication skills Must have prior experience working with PCs, scanning, faxes and multi-line phone systems Bilingual (Spanish/English) preferred Experience Two years of experience in a medical office, in a patient access position, performing medical billing/collections, or other comparable position in a medical setting required. Licenses, Registrations, or Certifications None Work Schedule: 5 Days - 8 Hours Work Type: Full Time

All potential applicants are encouraged to scroll through and read the complete job description before applying. This position is responsible for coordinating the daily business operations of the clinic and assisting the Director in the operational performance of the Hospital Outpatient Department (HOPD). This includes but is not limited to obtaining authorizations for patient services, answering phones, making appointments, chart creation, and filing, assisting patients to exam rooms, taking vital signs, and discharging patients. CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Responsibilities: Leads the daily activities of the department, including preparation of staff schedules and assignments. Responsible for day-to-day business operations of the clinic. Reviews daily work and perform data entry as needed. Obtains authorizations for clinic visits, procedures and surgeries. Calls to obtain patient's diagnostic results from other sites as needed. Handles all payment transactions to include balancing at the end of the day and making deposits. Enters charges appropriately and completely as needed. May contact patients to resolve payment difficulties or arrange satisfactory payment plans. Provides assistance to patients to improve customer service. May perform patient care duties as needed to include assisting patients to and from exam rooms, obtaining vital signs, and cleaning of exam rooms in between patients. Monitors and controls clinic expenditures within budget. May be responsible for ordering office and medical supplies. Ensures practice is efficient and cost-effective. Identifies and implements cost reduction opportunities. Coordinates resolution of problems in administrative areas and ensures compliance with regulations and standards. Facilitates the flow of information between individuals, departments, physicians and leadership to progress toward organizational goals and achieve timely solutions to problems. Assists the Director in ensuring the compliance of Joint Commission guidelines and National Patient Safety Goals. Serves as official Timekeeper for the department. Serves as a liaison between patients, Associates, staff, and providers. Maintains effective and respectful communication with providers, patients, Associates, and staff. Works with staff and providers to ensure quality patient care and services are provided. Ensures patient safety at all times. Maintains strict confidentiality. Follows CHRISTUS and Federal guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, and environmental and infection control protocols. Performs job responsibilities in a manner consistent with the CHRISTUS Mission and Code of Ethics and is supportive of CHRISTUS' cultural diversity objectives. Supports and adheres to the Service Guarantee and strives for ever-improved patient satisfaction. Requirements: Education/Skills High School diploma or GED required Graduate of Medical Assistant or CNA program highly preferred Must have experience in medical financial reimbursement, billing and collections Must have knowledge of CPT and ICD10 coding Must have ability to work independently and exercise good judgment Must have strong interpersonal and communication skills Must have prior experience working with PCs, scanning, faxes and multi-line phone systems Must have ability to use blood pressure monitor and other medical equipment as needed Bilingual (Spanish/English) highly preferred Experience Two years of experience in a medical office, in a patient access position, performing medical billing/collections, or other comparable position in a medical setting required. xevrcyc Minimum of two years of clinic coordinator/management experience in a medical facility is preferred. Licenses, Registrations, or Certifications CPR certification required MA or CNA certification highly preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position, working 11:30am to 8pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Under general supervision, this Patient Access Associate will be responsible for various roles across multiple services areas. The Patient Access Associate Float I will cover open areas within Patient Access varying from Front Office and Emergency Department (ED) Registration. They may be required to move locations on a day-to-day basis and/or partial day. The associate coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for utilization management in critical coverage areas. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's Medical Center. Education and/or Experience Required: Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Education and/or Experience Preferred: Experience Preferred: 1-year minimum direct related experience and healthcare experience preferred. License and/or Certification Required: N/A Knowledge, Skills and Abilities: Knowledge: Intermediate knowledge of MS Word and Excel. ADT systems and Insurance Verification systems (EPIC preferred). Knowledge of Managed Care, referral/pre-certification/ authorization process. HIPAA Skills: Computer, typing, data entry. Strong verbal & written communication skills. Strong organizational skills. Ability to: Handle a fast paced, high-volume environment, Work in a team environment alongside multiple disciplines. Provide guidance and assist in training to peers. Have crucial conversations with others/ peers with guidance. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS Position Specific Role Responsibilities Registration: Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. Verifies all required insurance and billing information and uses the proper payer plan codes. Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure. Makes corrections and updates patient information in computer systems as necessary. Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.