Patient Access Associate jobs at Connecticut Children's Medical Center - 7962 jobs

Job Posting Description Key Responsibilities for the Sr. Patient Experience Representative: Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution. Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience. Registers new patients and verifies demographic, insurance, and referral information. Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits. Schedules patient appointments and procedures across providers and departments. May rotate into call center roles; communicate with referring providers and practices to facilitate patient management. Trains, orients, and cross-trains staff on departmental systems, policies, and procedures. Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates. Participates in and contributes to departmental initiatives, recommending and implementing process improvements. Minimum Qualifications Education: High School Diploma or GED required Experience: Minimum 1 year of administrative, front desk or related healthcare experience required. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Posting Description The Senior PER monitors clinic activity to ensure an optimal patient experience and resolves customer service and scheduling issues. They provide effective service support, obtain and record required authorizations, and manage daily schedules to optimize workflow. Responsibilities include answering and triaging calls, routing messages, providing routine information, and initiating emergency services when needed. The role also contributes to staff training on department processes and technology, demonstrates strong problem-solving and teamwork skills, and supports continuous process improvement initiatives. Key responsibilities Customer Service Provides positive, effective customer service to patients, families, visitors, and referring providers. Greets, screens, directs, and responds to routine inquiries on hospital protocols. Addresses escalated or complex issues and collaborates to resolve patient concerns. May rotate through call center functions. Patient Registration / Admissions / Discharge Collects basic vitals (H/W/T) and completes EMR questionnaires as needed. Monitors clinic flow and supports optimal patient experience. Registers new patients; verifies and processes demographics, insurance, referrals, authorizations, and required documentation. Assists with room preparation and routine clinical support tasks. Supports billing processes: coding entry, collecting copays, reconciling payments, and preparing deposits. Coordinates with Financial Counseling and other departments for administrative or insurance-related needs. Scheduling Schedules appointments and procedures across providers and departments. Monitors and adjusts daily schedule to optimize flow; communicates with clinicians and supervisors as needed. Patient Flow Coordination Participates in shift handoffs and team huddles to support coordinated care. Administration Manages calendars, schedules meetings/events, and supports conferences and department programs. Prepares documents, presentations, requisitions, and standard forms. Triages calls, routes urgent requests, and initiates emergency services when required. Provides routine clerical support (mail, copying, distributing materials, organizing medical records). Processes letters, external requests, and prescription refills. Training Participates in and supports staff training on systems, workflows, and customer-service practices. Trains and cross-trains staff; serves as resource for operations, billing/payer requirements, and problem resolution. Technology Uses phone systems, email, Microsoft Office, and clinical/scheduling/billing applications. Enrolls patients and caregivers in the patient portal. Process Improvement Contributes to departmental and organizational improvement initiatives. Recommends and helps implement updates to systems and procedures. Minimum qualifications Education: High School Diploma / GED Experience: Minimum of 1 year as a PER or related healthcare experience. Serves as a go-to resource and handles complex questions independently. Coaches others by translating complex information into clear, simple terms. Completes tasks reliably; seeks expert input only when needed. Explains the impact of process and policy changes on patient experience. Anticipates needs and communicates clearly using non-technical language. Builds strong working relationships across teams. Communicates effectively and empathetically, both verbally and in writing. Works well with diverse internal and external stakeholders. Schedule: Monday - Friday , Hybrid- 4 days onsite

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Part time **Shift:** Day (United States of America) **Address:** 13100 FORT KING RD **City:** DADE CITY **State:** Florida **Postal Code:** 33525 **Job Description:** + Guide patients through the meal ordering process using a computerized diet office system, ensuring selections align with prescribed diets and enhancing satisfaction through personalized suggestions. + Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room to support a positive dining experience. + Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores. + Assemble and deliver trays according to therapeutic diet guidelines and presentation standards, maintaining timely and accurate service across all patient areas. + Perform physically active duties including walking long distances, standing for extended periods, and working up to 12-hour shifts while maintaining a clean, organized, and compliant work environment. + Other duties as assigned. **Knowledge, Skills, and Abilities:** - General knowledge of modified diets and proper food handling and preparation [Required] **Education:** - High School Grad or Equiv [Preferred] **Field of Study:** - or Equivalent **Work Experience:** - Customer service experience [Preferred] **Additional Information:** - N/A **Licenses and Certifications:** - N/A **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $15.46 - $24.73 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Nutritional Services **Organization:** AdventHealth Dade City **Schedule:** Part time **Shift:** Day **Req ID:** 150741940

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $16.28 - $19.70 hour depending on experience. Degrees: * High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required. Additional Qualifications: Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Basic knowledge of medical and insurance terminology. Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. Bilingual English, Spanish/Creole. Minimum Required Experience: less than 1 year

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. This position is hybrid. In person location is 1500 San Remo Ave Coral Gables, FL 33146. Degrees: * High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required. Additional Qualifications: Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Basic knowledge of medical and insurance terminology. Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. Bilingual English, Spanish/Creole. Minimum Required Experience: less than 1 year

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required. Additional Qualifications: Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Basic knowledge of medical and insurance terminology. Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. Bilingual English, Spanish/Creole. Minimum Required Experience: less than 1 year

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Basic knowledge of medical and insurance terminology. Experience with computer applications (e. g. Microsoft Office, knowledge of EMR applications, etc. ) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole preferred. Minimum Required Experience: Less than 1 year

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description. Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months. Exceeds departmental KPIs. Maintains a positive attitude, is self motivated, and encourages others. Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed. For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Healthcare regulatory guidelines knowlege (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc. ). Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc. Knowledge of medical terminology. Bilingual English, Spanish/Creole preferred. Minimum Required Experience: 1 Year

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Part time Shift: Night (United States of America) Address: 401 PALMETTO ST City: NEW SMYRNA BEACH State: Florida Postal Code: 32168 Job Description: * Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. * Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. * Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. * Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. * Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. The expertise and experiences you'll need to succeed: QUALIFICATION REQUIREMENTS: High School Grad or Equiv (Required) Certified Healthcare Access Associate (CHAA) - Accredited Issuing Body, Certified Revenue Cycle Rep (CRCR) - Accredited Issuing Body Pay Range: $16.63 - $26.60 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Responsibilities ABOUT VALLEY HEALTH PHYSICIAN ALLIANCE Las Vegas is known internationally as a major resort city often known for its gambling, shopping, entertainment, and nightlife. Although Las Vegas identifies as "The Entertainment Capital of the World" and is famous for The Strip and its mega casino-hotels, there is so much more to life in the Valley. From the lovely Summerlin area adjacent to Red Rock Canyon, to the beautifully developed Green Valley area set away from the hustle and bustle of The Strip, there are many wonderful communities of people and families who call Las Vegas home. Backing the communities across our region is an ever-growing and ever-strengthening healthcare system. Position Summary: The Central Scheduler performs the duties required to schedule patients for surgery and other procedures. The scheduler communicates any preparations needed to the patient and communicates the information to all areas within Scheduling Department. Schedulers are required to gather information from physicians and their offices regarding specials supply requests and also gather and report statistical data as requested. Demonstrates Service Excellence at all times. Other duties as assigned. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve. Benefit Highlights A Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match Career development opportunities within UHS and its 300+ Subsidiaries! About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. *********** Qualifications Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable): Education: Knowledge: Minimum of one year of medical experience preferred Job requires being reliable, responsible, dependable, and fulfilling obligations Job requires being careful about detail and thorough in completing work tasks Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology Knowledge of electronic equipment, computer hardware and software, including applications and programming Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Education

Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful: To provide exceptional and compassionate care to all we serve. AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here. The Registrar II receives, coordinates, and implements the initial patient experience by providing registration tasks. While ensuring patient satisfaction, the Registrar II will maintain registration and accurately collect patient liability for emergency room services, while adhering to EMTALA guidelines. The Registrar II will additionally act as an Emergency Services Secretary. This role provides clerical support/assistance to providers and nursing staff, effectively communicating, multi-tasking, and is proficient on all emergency room processes. Individuals serving in the registration and secretary roles are responsible for providing excellent customer service to our patients, visitors and staff while maintaining confidentiality of our patients PHI. Duties & Responsibilities Accurately complete registration for each patient. Accurately explains/educates patients on forms and potential patient financial responsibility. Collect patient liability for emergency services rendered including but not limited to co-pays, deductibles and out-of-pocket expenses. Effectively maintain the secretary's desk. Organize patient charts. Ensure documentation is maintained for all alerts called in the ED. Serve as a patient liaison, via phone, during times that visitors are not permitted in the ED. Complete admission documentation on patients transitioning to OBS or IP status. Qualifications High School graduate or GED. Excellent communication skills, written and verbal. Prior experience in a customer service role. Preferred Qualifications Knowledge of medical terminology. Prior experience with medical insurance including commercial and government carriers. Knowledge of HIPAA, Corporate Compliance and Regulations. Prior hospital/Emergency Department experience. EPIC experience. Benefits* Medical Insurance & Wellness Offerings. Compensation, Retirement & Financial Planning. Free Financial Counseling. Work-Life Balance & Paid Time Off (PTO). Professional Development. For more information, please visit: anmed.org/careers/benefits *Varied benefits packages are available for positions with a 0.6 FTE or higher.

Responsibilities ABOUT VALLEY HEALTH PHYSICIAN ALLIANCE Las Vegas is known internationally as a major resort city often known for its gambling, shopping, entertainment, and nightlife. Although Las Vegas identifies as "The Entertainment Capital of the World" and is famous for The Strip and its mega casino-hotels, there is so much more to life in the Valley. From the lovely Summerlin area adjacent to Red Rock Canyon, to the beautifully developed Green Valley area set away from the hustle and bustle of The Strip, there are many wonderful communities of people and families who call Las Vegas home. Backing the communities across our region is an ever-growing and ever-strengthening healthcare system. Position Summary: The Central Scheduler performs the duties required to schedule patients for surgery and other procedures. The scheduler communicates any preparations needed to the patient and communicates the information to all areas within Scheduling Department. Schedulers are required to gather information from physicians and their offices regarding specials supply requests and also gather and report statistical data as requested. Demonstrates Service Excellence at all times. Other duties as assigned. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve. Benefit Highlights A Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match Career development opportunities within UHS and its 300+ Subsidiaries! About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. ***********

Register outpatients to include pre-registration by telephone accurately and efficiently. Collects co-pays, deductibles and co-insurance deposits and accurately write receipts for payments. Ensures that all information necessary for accurate billing and reimbursement is entered into the system accurately. Communicates with patients and/or guests in a professional manner. Qualifications: High School diploma or GED with basic general office skills and computer word processing experience. Health care experience preferred with strong typing skills. Good interpersonal and communication skills required.

Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful: To provide exceptional and compassionate care to all we serve. AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here. Responsible for the patient's initial contact. Register patients in the hospital ADT system, verify benefits, obtain and verify the validity of service request, initiate upfront collections. Ensures that patients are properly identified with ID band. Duties & Responsibilities Register patients in the hospital ADT systems by obtaining accurate demographic and insurance information. Ensure that appropriate forms are signed and scanned into the electronic medical record system. Verify the validity of Outpatient Service Request, if invalid, initiate the necessary steps to obtain a valid order. Verify insurance benefits and eligibility using insurance verification software and/or payer websites. Verify pre-certification is complete, if required. Place ID band on all patients after confirming the two hospital identifiers: patient name and date of birth. Identify any co-pays, deductibles and out-of-pocket amounts, and then initiate up front collections. Notify clinical area by phone, fax or by printing Outpatient Service Request to clinical area that the patient has arrived and completed registration. Qualifications High School diploma or GED. Excellent interpersonal and communication skills. Computer experience. Preferred Qualifications * Medical terminology. * Registration and/or admitting experience. Benefits* Medical Insurance & Wellness Offerings. Compensation, Retirement & Financial Planning. Free Financial Counseling. Work-Life Balance & Paid Time Off (PTO). Professional Development. For more information, please visit: anmed.org/careers/benefits Varied benefits packages are available for positions with a 0.6 FTE or higher.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day-Weekend (United States of America) **Address:** 1420 E BURLEIGH BLVD **City:** TAVARES **State:** Florida **Postal Code:** 32778 **Job Description:** **Schedule:** Full Time **Shift** : Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: + Week A: Mon & Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm + Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 2pm-8pm Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. **Knowledge, Skills, and Abilities:** - Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. - Ability to operate a computer, copier, fax, and scanner. - Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. - Ability to request and collect co-pays and outstanding balances. - Demonstrates exceptional customer service/patient experience skills. - Aptitude for strong organizational skills, ability to multi-task. - Ability to work with people of various backgrounds. - Ability to meet departmental goals and objectives. - Proficiency with Microsoft Office Suite (Outlook, Word, Excel). - Working knowledge of EMR systems. - Phlebotomy skills (Preferred). - Knowledge of employee health clinic environment (Preferred). - Previous use of an EMR (Preferred). - General knowledge of medical terminology, coding/billing (Preferred). **Education:** - High School Grad or Equiv [Required] **Field of Study:** - in business, education, Health Services Administration, or related field **Work Experience:** - Previous customer service experience [Preferred] - Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] **Licenses and Certifications:** - Cardiopulmonary Resuscitation (CPR) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $15.69 - $25.10 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth Centra Care **Schedule:** Full time **Shift:** Day-Weekend **Req ID:** 150707872

A leading healthcare provider in Houston is seeking a Senior Scheduler to manage appointment scheduling for complex services. The role involves clear communication with patients and medical staff, ensuring timely access to healthcare services, and training new staff members. Candidates should have a high school diploma and relevant experience in medical scheduling or a call center environment. This position offers opportunities for personal growth and a dynamic team environment. #J-18808-Ljbffr

Back to Search Results Patient Service Representative I Hospital PT 0745-1800 Cornelius, NC, United States Shift: Various Job Type: Regular Share: mail

As an integral part of the member services team, the Front Desk Receptionist/Member Liaison is responsible for assisting in achieving or exceeding sales goals, renewals and ancillary service goals by assisting with strategic outreach, in-club lead generation and securing member referrals. Member Liaison's must display/ have knowledge of and participate in all facility services, programs and products. Above all, Member Liaison's must have the ability to build rapport and lasting relationships with prospective and current members. The Member Liaison is an important part of the Front Desk Reception Team, who is friendly and attentive professionals who strives to deliver exceptional service to members and guests by: Assisting in the day to day operations of the front desk reception; growth and retention of the membership base by providing a professional service to both prospective and existing members. To perform the onboarding of new membership, payment processing, and scheduling Medical Fitness Center services. To ensure membership meets goals; to serve members on a daily basis; to actively pursue inside and outside prospects; to increase member enrollment and retention. Handling check-ins, conducting facility tours, addressing questions and resolving issues appropriately. Access functions in a manner to promote positive relationships with customers, including members, Rehabilitation patients and staff. To perform front desk duties in accordance with established policies and procedures of Adirondack Health, as well as regulatory compliance agencies such as HIPAA, HFAP, CMS, and EMTALA. Perform duties including: Telephone and mail correspondence, scheduling of appointments, basic bookkeeping, cashiering, filing, and other clerical duties. Position will expose team members to personal and confidential Member and Staff information. Maintain departmental equipment and supplies. Educational Requirements/ Qualifications/Experience: A minimum of a bachelor's degree in a related field or relevant job specific experience is required. The ability to naturally connect with a wide variety of people. Demonstrate strong customer service skills and enjoy serving others. Works well in a collaborative team environment. Highly organized and efficient. Excellent communication skills, with telephone etiquette, email etiquette, professional appearance and proper speaking skills are needed to maintain good public relations with daily contacts. Candidate must possess computer skills; the ability to handle multiple simultaneous tasks; experience in a professional office or fitness environment; sale experience/strong sales skills preferred; eagerness and willingness to be involved in the fitness and wellness industry, advance knowledge and learn. Pay Scale: $16 - $19 per hour

Under general supervision, coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for training, problem resolution, etc. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's Medical Center. Education and/or Experience Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. 5-7 years directly related experience preferred; Healthcare experience required. Education and/or Experience Preferred: Associates Degree preferred. License and/or Certification: Required: None Preferred: CHAA (Certified Healthcare Access Associate). Knowledge, Skills and Abilities: Knowledge of: Intermediate knowledge of MS Word and Excel. ADT systems and Insurance Verification systems (EPIC preferred). Knowledge of Managed Care, referral/pre-certification/ authorization process. HIPAA. Skills: Computer, typing, data entry. Excellent telephone and communication skills. Strong organizational skills. Ability to: Handle a fast paced, high-volume environment, Work in a team environment alongside multiple disciplines. Provide guidance and assist in training to peers. Have crucial conversations with others/ peers. Administrative: Following department protocol provides general receptionist, secretarial support, or Health Unit Coordinator functions. Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality. Assists with staffing assignments and scheduling as requested. Registration: Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments. Verifies all required insurance and billing information and uses the proper payer plan codes. Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure. Makes corrections and updates patient information in computer systems as necessary. Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Assistance. Follows-up on open items to resolve outstanding issues and complete the file. Reviews all documentation records regarding incomplete information at time of registration, patient or guarantor interaction, efforts to collect co-payments, estimated self-pay balances and referrals to Financial Assistance. Follows up with team member responsible for resolving the open issue to provide assistance or additional training to ensure prompt completion of the file. Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing. Scheduling: Schedule complex appointments either in person or via telephone Creates/inputs complex department provider appointments. May schedule/coordinate appointments with other areas of the hospital. As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families. Front Office (Check-In): Arrives patients for their appointment in the ADT system. Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service). Check out process including scheduling or rescheduling future appointments. Answer telephone and triage calls for the department. Ensure all consent and privacy forms are signed. Work directly with DCF to obtain appropriate signatures/legal guardian information. Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. Other front office duties as required. Financial Clearance: Responsible for various work queues of scheduled and/or non-scheduled appointments. Communicates with insurance companies to obtain benefits, referrals, and/or authorization requirements. Communicates with Clinical/Office staff of patient eligibility, authorization status, and need for clinical documentation. Completes chart reviews to submit all appropriate documentation to insurance companies for authorization purposes. Coordinates with third party payers regarding information necessary for appropriate financial processing of patients, including: follow-ups with primary care providers for referrals and authorizations; notifying insurance carriers of admissions; obtaining authorizations and verifying benefits eligibility. Refers patients/families to Financial Counseling for updated and/or eligibility issues. Works directly with RN, APRN, and MD level staff to notify of denials requiring further action. Coordinates with Utilization Review for status designation of Outpatient/Inpatient Admissions. Financial Counselor: Interviews patients to verify complete insurance and financial information, explain financial policies, complete appropriate financial evaluation forms. Refers patients/ families to DSS and Financial Assistance. Determines guarantor's propensity to pay non-covered charges, as well as determine potential eligibility for financial assistance programs. Establishes financial arrangements / payment plans with patients. Identifies reason(s) for non-payment and follows-up to ensure resolution. Financial Responsibility: Verifies insurance plans using the various methods available such as RTE, Web-Based, & Telecommunications. Investigates patient insurance coverage, facilitates certification, manages process to maximize payment from both commercial and managed care plans. Follows-up with team member responsible for patient account to resolve outstanding financial issues. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS