How To Become A Connection Center Associate: What It Is and Career Path

What is a connection center associate and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being a connection center associate. For example, did you know that they make an average of $15.94 an hour? That's $33,156 a year! Between 2018 and 2028, the career is expected to grow 0% and produce 1,900 job opportunities across the U.S.

ScoreConnection Center AssociateUS Average

Salary

2.6

Avg. Salary $33,156

Avg. Salary $59,228

Diversity

7.2

Race

American Indian and Alaska Native 0.78%

Asian 6.26%

Black or African American 10.28%

Hispanic or Latino 17.38%

Unknown 5.83%

White 59.47%

Gender

female 50.87%

male 49.13%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

6.2

Stress level is manageable

7.1 - high

Complexity level

4.5

Complexity level is intermediate

7 - challenging

Work life balance

8.5

Work life balance is excellent

6.4 - fair

Key steps to become a connection center associate

Explore connection center associate education requirements

Most common connection center associate degrees

Bachelor's

32.8 %

High School Diploma

32.3 %

Associate

22.6 %

Start to develop specific connection center associate skills

Skills	Percentages
Customer Service	36.67%
Sales Floor	13.35%
Customer Inquiries	6.22%
Photo Lab	5.81%
Service Contracts	3.41%

Complete relevant connection center associate training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New connection center associates learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a connection center associate based on U.S. Bureau of Labor Statistics data and data from real connection center associate resumes.

Research connection center associate duties and responsibilities

Manage inventory of cell phones/electronics using Gemini POS system.
Perform daily inventory counts and make sure on hand accuracy is correct in the POS system.
Identify, sell and support wireless telecommunication and data solutions to consumer and business customers.
Service jewelry and watches upon request

Prepare your connection center associate resume

When your background is strong enough, you can start writing your connection center associate resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a connection center associate resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable connection center associate resume templates

Build a professional connection center associate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your connection center associate resume.