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Connection center associate education requirements

Updated January 8, 2025
2 min read
Usually, connection center associates don't need a college education. The most common degree for connection center associates is bachelor's degree with 33% graduates, with only 32% connection center associate graduates earning high school diploma. Connection center associates who decided to graduate from college often finish University of Phoenix or Central State University. Some good skills to have in this position include customer service, sales floor and customer inquiries.

What education do you need to become a connection center associate?

What degree do you need to be a connection center associate?

The most common degree for connection center associates is bachelor's degree, with 33% of connection center associates earning that degree. The second and third most common degree levels are high school diploma degree at 32% and high school diploma degree at 23%.
  • Bachelor's, 33%
  • High School Diploma, 32%
  • Associate, 23%
  • Diploma, 7%
  • Other Degrees, 5%

What should I major in to become a connection center associate?

You should major in business to become a connection center associate. 21% of connection center associates major in business. Other common majors for a connection center associate include general studies and criminal justice.

Best majors for connection center associates

RankMajorPercentages
1Business20.5%
2General Studies9.2%
3Criminal Justice6.8%
4Communication5.7%
5Psychology5.2%

20 best online courses for connection center associates

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1. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Configuring Network Connectivity Center as a Transit Hub

coursera

This is a self-paced lab that takes place in the Google Cloud console. Configuring Network Connectivity Center as a Transit hub to interconnect two non-Google networks such as remote branch offices using Google’s backbone network...

3. Electronic & Electrical Devices Maintenance & Troubleshooting

udemy
4.3
(515)

This course will give you everything you need to start playing with electronics components and fix electronic devices...

4. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

6. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

7. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

8. Getting Started with Call Center Training

udemy
4.4
(607)

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

9. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

10. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

11. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

12. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

13. Learn to Repair & Troubleshoot Electronics

udemy
4.2
(395)

Learn how to identify, troubleshoot and repair electronic components...

14. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

15. Step by Step Mobile Phone Travel Videos

udemy
4.4
(373)

Smart Phone Video Creation made Easy...

16. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

udemy
4.2
(1,443)

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

17. Customer Service English Essentials

udemy
4.7
(6,873)

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone...

18. IT Support Technical Skills Helpdesk

udemy
4.7
(1,561)

Hands-on Technical skills for IT Support Learners...

19. CCNA and CCNP Real World Labs - Data Centers and Cabling

udemy
4.5
(478)

A Data Center Tour and the Physical Layer, including Cable Testers and Analyzers by Fluke and Ideal Networks...

20. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

Average connection center associate salary by education level

Connection center associates with a Master's degree earn more than those without, at $39,661 annually. With a Bachelor's degree, connection center associates earn a median annual income of $39,147 compared to $33,960 for connection center associates with an Associate degree.
Connection center associate education levelConnection center associate salary
Master's Degree$39,661
High School Diploma or Less$32,643
Bachelor's Degree$39,147
Some College/ Associate Degree$33,960

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.