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Connection center associate skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical connection center associate skills. We ranked the top skills for connection center associates based on the percentage of resumes they appeared on. For example, 36.7% of connection center associate resumes contained customer service as a skill. Continue reading to find out what skills a connection center associate needs to be successful in the workplace.

15 connection center associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how connection center associates use customer service:
  • Handle customer service needs and customer transactions* Recording inventory and keeping counts on incoming product* Following detailed instructions from management and supervisors
  • Conducted department audits.-Assisted with customer service.-Implemented wireless technology sales.-Established and exceeded sales goals.-Set up and maintained the appearance of store displays.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how connection center associates use sales floor:
  • Checked in stock daily, which includes pricing, tagging, and putting it out on the sales floor.
  • Replenished sales floor of items out of stock and assisting with ordering items needed during backroom processing.

3. Customer Inquiries

Here's how connection center associates use customer inquiries:
  • Handle Customer inquiries regarding wireless service, carriers, plans, rates, and devices.
  • Answer phones, customer inquiries, and stock store shelves.

4. Photo Lab

Here's how connection center associates use photo lab:
  • Scanned all the merchandise for the electronics, connection center, and photo lab that came off the daily truck.
  • Opened/closed Photo Lab, checked/activated photo processing machines (taking care of supply replenishment needs, cleaned them).

5. Service Contracts

Here's how connection center associates use service contracts:
  • Provided new service contracts for AT&T, T-Mobile, and Verizon.
  • Educated of customers on service contracts, plans and mobile phones.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how connection center associates use product knowledge:
  • Share product knowledge with members and making personal recommendations whilst maintaining friendly and professional interactions.
  • Assisted customers in selecting cellular device and cellular plans by providing detailed product knowledge.

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7. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how connection center associates use troubleshoot:
  • Help troubleshoot any issues members have with their devices.
  • Engage with members to understand needs Troubleshoot cellphones Activate wireless service Print up wireless contracts

8. Electronic Devices

Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.

Here's how connection center associates use electronic devices:
  • Provided technical support for electronic devices.
  • Answer phone calls regarding The photo department, cameras, and electronic devices.

9. Credit Checks

Here's how connection center associates use credit checks:
  • Activated postpaid wireless phone accounts consisting of verification of identity for credit checks and wireless phone contracts.
  • Collected and maintained confidential information to process credit checks.

10. Customer Complaints

Here's how connection center associates use customer complaints:
  • Directed request and unresolved customer complaints to proper personal.
  • Manage breaks, monies as needed, handle customer complaints.

11. Product Displays

Here's how connection center associates use product displays:
  • Coordinate and maintain product displays while managing cash register.
  • Assisted in configuring seasonal product displays.

12. Inventory Management

Here's how connection center associates use inventory management:
  • Perform audits on merchandise and perform inventory management.
  • Inventory management: is responsible for maintaining the cell phone inventory for the department.

13. Inventory Control

Here's how connection center associates use inventory control:
  • Assist Managers with any customer's disputes or discrepancies in order to maintain inventory control.
  • Inventory control, pulled products as needed and completed daily paperwork.

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how connection center associates use pos:
  • Worked a cash register on a daily basis using a POS system.
  • Use a POS system to process sales and handle payment.

15. Sales Contracts

Here's how connection center associates use sales contracts:
  • Finalized sales contracts for major wireless providers (I.E.
  • Prepared sales slips and sales contracts Recommended merchandise based on customer needs Assisted customers in person and via telephone.
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List of connection center associate skills to add to your resume

Connection center associate skills

The most important skills for a connection center associate resume and required skills for a connection center associate to have include:

  • Customer Service
  • Sales Floor
  • Customer Inquiries
  • Photo Lab
  • Service Contracts
  • Product Knowledge
  • Troubleshoot
  • Electronic Devices
  • Credit Checks
  • Customer Complaints
  • Product Displays
  • Inventory Management
  • Inventory Control
  • POS
  • Sales Contracts
  • Back Room
  • SAM
  • Straight Talk
  • Cell Phones
  • Video Games
  • Cash Drawers
  • Mobile Phones
  • Cellular Devices
  • Sales Slips
  • Security Practices
  • Cash Registers
  • TVS
  • Customer Issues
  • Stock Merchandise
  • Customer Contracts
  • Wireless Services
  • Security Risks
  • Sales Associates
  • Credit Payment
  • Technical Issues
  • Wireless Devices
  • Inventory Logs
  • Cell Phone Sales
  • Credit Card

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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