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About the role: The Program Manager, Talent Development and Engagement, is responsible for designing, implementing, and managing programs that foster employee growth, development, and engagement. This role will work closely with HR, leadership, and employees to build impactful initiatives that enhance learning, career progression, and overall employee experience. Why Dataprise? Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values. Our mission is to delight our clients and create an outstanding people experience both internally and externally. We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment. We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities. A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there. What You'll Do: Design and implement the organization's talent development strategy focused on professional and skill development, retention, and engagement Develop and manage talent and engagement programs that drive high performance and continuous growth, including leadership development, a mentorship program, a HiPo program, career pathing, and skills training Drive employee engagement strategies, including recognition programs, feedback mechanisms, and culture-building initiatives Implement and manage engagement surveys to collect employe sentiment via our eNPS tool, Officevibe, analyze results, and develop action plans to improve employee satisfaction, retention, and learning and development opportunities Build effective feedback and recognition systems that encourage open communication, constructive feedback, and continuous improvement Serve as a strategic advisor in partnership with HR, Talent Acquisition, and leadership to address current and future talent and performance needs, aligning talent development strategy with organizational goals and business priorities Analyze and measure program effectiveness, recommending improvements based on insights and industry best practices Spearhead change management efforts and communication plans related to talent and engagement program rollouts, ensuring clear communication and adoption across the organization Support employee engagement initiatives at all levels of the employee lifecycle, from new hire onboarding and beyond Stay updated on talent development and employee program trends, emerging technologies, and best practices to continuously evolve our talent development and employee engagement strategies What Skills & Experience You'll Need: Bachelor's degree in Human Resources, Organizational Development, Business, or a related field; Master's degree preferred 5+ years of experience in talent development, learning & development, or employee engagement Strong knowledge of instructional design principles, adult learning theories, and engagement strategies Experience with learning management systems (LMS), engagement platforms, and survey tools Excellent communication, facilitation, and relationship-building skills Data-driven mindset with the ability to analyze trends and present insights to stakeholders Strong program management skills with the ability to manage multiple initiatives simultaneously Compensation: Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts. This position's Salary Range is $90,000-$100,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons). Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer.

The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service. PRIMARY RESPONSIBILITIES Build and maintain relationships with clients and other team members. Perform software/hardware upgrades. Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. Maintain daily service calls and meet requested SLA time frames based on client expectations. Provide detailed progress updates in a timely and accurate manner. Perform routine maintenance following company and vendor standards. Work to ensure physical cabling infrastructure meets desired standards. Participate in equipment liquidations. KNOWLEDGE AND SKILL REQUIREMENTS Display a professional, reliable, trustworthy, and positive demeanor. Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. Have organizational skills with strong orientation to detail and ability to follow-through on tasks. Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. Have experience with Microsoft Office applications. Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. Be familiar with network-based PC operating system deployment. Possess ability to maintain confidentiality of information accessed, processed, or stored. A+, Network+, MTA, MCSA certifications are desirable. Able to: work and adapt in an evolving-priority environment. follow processes and protocols. meet deadlines and to manage multiple tasks simultaneously. ensure physical cabling meets desired standards. learn software tools/applications (e.g., asset tracking and ticketing system) WORKING CONDITIONS + REQUIREMENTS Working conditions are normal for an office environment and will require: Reliable transportation, valid driver's license, and valid vehicle insurance. Local travel and occasional travel to other parts of Virginia or out of state. May require occasional evening and weekend work. Must be able to lift/carry 50lbs. May occasionally require work weeks over 40 hours. APPLICATION To apply, submit an application online through our Career Center. . . . . . . . . . . . . . . . . . . .

will require to be onsite in Atlanta, GA 3 days a week, 2 days work remote*** Why Dataprise? Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values. Our mission is to delight our clients and create an outstanding people experience both internally and externally. We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment. We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities. A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there. What You'll Do: Monitor cyber security tools to identify, triage, and report security incidents to customers. Leverage available cyber security capabilities to contain security incidents to prevent the lateral spread of malware or lateral movement of attackers. Conduct cyber security investigations to identify and rule out false positive security incidents. Provide additional cyber security investigatory support to customers as needed. Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises. Follow pre-defined playbooks and runbooks and collaborate with other technical resources, where appropriate. Monitor and process event tickets on a prioritized basis as to the customer impact and urgency of these events. Remain cognizant of customer service-level agreements and strive to meet or exceed them on a regular basis. Participate in Incident Management by providing situational reports via ticket updates and/or customer-facing communications. Provide technical resolution for cyber security incidents. Collaborate with our Infrastructure Management team, to document incidents, maintenance, and problems. Utilize various systems management tools to monitor availability, reliability, and performance of customer environments. Demonstrate problem solving skills that contribute towards the resolution of any issues that arise. Quickly assess an issue and form an understanding of the likely root cause in unfamiliar technical environments and technologies. Investigate, resolve, and/or escalate matters of significance pertaining to customer alerts and events. Document solutions, processes, procedures and present them in writing, verbally on the phone or in-person. Creating After Action Reports as well as incident response reports. Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications. Serve as a point of escalation for investigations requiring advanced knowledge and investigation techniques. Proactively identify issues and create solutions for tuning and tool configurations that allows the team to optimize performance. Lead or contribute to the development of new team functionality and offerings for the Cyber program as requested. Provide feedback and insight regarding to team personnel and operational performance to leadership as requested. What Skills & Experience You'll Need: Experience with monitoring and using a SIEM Azure Sentinel preferred (Splunk, Elastic, QRadar are nice to have) Experience supporting and administering the following is highly desired: Crowdstrike (or a similar nextgen endpoint solution) Azure or AWS cloud environments, including compute, storage, networking basics, and backups. Microsoft O365 Microsoft Defender Microsoft Sentinel Firewalls Microsoft OS 10&11, Mac OS Windows Server OS: Windows 2012 through Windows 2019, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics. KQL query language Nessus IO A curious disposition. Strong documentation, reporting, analytical and problem-solving skills. The ability to effectively engage in customer-facing communications. Preferred Qualifications: The following industry certifications are highly desired: Microsoft Certified Security Operations Analyst (SC-200), Microsoft Certified Cybersecurity Architect Expert (SC-100), ECIH or GCIH. Experience in large enterprise IT environments. Compensation: Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts. This position's Salary Range is $80,000-$100,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons). Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer.

A Cloud Program Director is a senior-level professional responsible for overseeing cloud computing professional services programs for Enterprises. This role demands a deep understanding of cloud technology, leadership skills, and the ability to manage complex projects and teams. The ideal candidate will have a blend of program management, technical expertise and business acumen, ensuring that cloud programs are delivered successfully. Key ResponsibilitiesStrategic Planning and Execution: Oversee the planning, execution, and delivery of cloud projects, ensuring they are completed on time and within budget.Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the services provided.Leadership and Team Management: Lead and mentor a team of cloud engineers, architects, and project managers. Foster a collaborative and innovative work environent to drive successful cloud initiatives.Maintains a consistent and prioritized view of all problems related to a program and actively captures and monitors problems that externally influence a program.Guides program teams and related project managers in selecting methods, techniques, and evaluation criteria for obtaining results.Develops and manages programmatic risk management plan including issues, risks, likelihood, mitigation strategies, mitigation resource needs, and timeframes.Resource Management: Allocate and manage resources effectively to ensure project success and optimal utilization of team members.Vendor Management: Manage relationships with cloud service providers, ensuring that the organization receives optimal service and support. Negotiate contracts and service level agreements (SLAs) to meet business needs.Budget Management: Oversee the cloud program's budget, ensuring that financial resources are allocated effectively. Monitor spending and make adjustments as necessary to stay within budgetary constraints.Risk Management: Identify potential risks associated with cloud initiatives and develop mitigation strategies. Ensure compliance with industry standards and regulatory requirements.Stakeholder Communication: Communicate progress, challenges, and successes to senior management and other stakeholders.Innovation and Improvement: Stay current with emerging cloud technologies and industry trends. Continuously seek opportunities to improve cloud infrastructure, processes, and practices. QualificationsEducation: Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree or relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) is preferred.Experience: At least 10 years of experience in IT, with a minimum of 5 years in cloud computing and program management. Proven track record of leading successful cloud projects and teams.Technical Skills: In-depth knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and related technologies. Familiarity with DevOps practices, containerization, and microservices architecture.Leadership Skills: Strong leadership and team management skills, with the ability to motivate and inspire a diverse team. Excellent communication and interpersonal skills.Analytical Skills: Strong problem-solving and analytical skills, with the ability to make data-driven decisions. Experience with cloud cost optimization and performance monitoring tools.Project Management: Proficiency in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira, Trello). Ability to manage multiple projects simultaneously and prioritize tasks effectively.Business Acumen: Understanding of business processes and how cloud technology can drive business value. Ability to align technical initiatives with strategic business goals. Key Responsibilities:Ensures executive stakeholder engagement through effective escalation management to assist in problem resolutions as appropriate even when outside of immediate organization and role. Maintains a consistent and prioritized view of all problems related to a program and actively captures and monitors problems that externally influence a program. Guides program teams and related project managers in selecting methods, techniques, and evaluation criteria for obtaining results. Develops and manages programmatic risk management plan including issues, risks, likelihood, mitigation strategies, mitigation resource needs, and timeframes. Highly effective at sourcing solutions across program teams. Knowledge:Expert-level knowledge of the project lifecycle Expert-level knowledge of industry competitors, products, trends and technology Expert-level knowledge of company's objectives and strategies Education:Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement Experience: (Must Have)15+ years of experience in the required role, with a strong background in delivering professional services projects and programs within large-scale consulting firms.Experience working on Cloud Migration and Transformation projects (AWS, Azure and GCP) TravelOccasional travel, less than 20%. Physical Demands:General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 Sponsorship:This role is not eligible for work sponsorship Candidates needs to be legally allowed to work in the US for any employer Certification:- Nice to HavePMP (Project Management Professional) PgMP (Program Management Professional) Certified Scrum Master (CSM) / Certified Scrum Professional (CSP) SAFe Program Consultant (SPC) / SAFe Agilist (SA) The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •The anticipated starting pay range for Colorado is: $171,400 - $228,500 •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $187,500 - $250,000 •The anticipated starting pay range for California, New York City and Washington is: $205,600 - $274,100 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. #LI-VM1 #Rackspace "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

About the role: We seek a dynamic, customer-facing Project Engineer to work as part of our Professional Services team in the completion of complex IT projects. Why Dataprise? Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values. Our mission is to delight our clients and create an outstanding people experience both internally and externally. We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment. We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities. A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there. What You'll Do: Serving as an integral member of the Project Delivery teams by providing hands on technical support for complex projects, focusing on production and implementation. Participating in project work plans and reporting deviations to Project Managers as appropriate to meet changing needs and requirements. Effectively applying Dataprise methodology and enforcing project standards. Minimizing exposure and risk to Dataprise on projects. Ensuring project documents are complete, current, and stored appropriately. Serving as a technical escalation point for technical staff from other Dataprise departments. Working with account teams to identify and resolve persistent and lingering issues. Identifying resources needed to resolve issues in a timely manner. Ensuring timely communications and updates are provided to all relevant parties. What Skills & Experience You'll Need: Several years of experience working in project-based environments and/or reporting to Project Managers. The skillset of a technical guru with extensive hands-on experience with the latest versions of the following technologies: Microsoft: Windows Server, Active Directory, and Exchange Virtualization: VMWare, Hyper-V, and XenServer Storage: Compellent, EqualLogic, EMC, and/or Nutanix Cloud Providers: Office 365, Azure, and Amazon Web Services Experience in migrating to Office 365, Infrastructure to Azure/AWS Great people, customer service, and verbal/written communication skills. The desire to be our next rock star as you are passionate, hardworking, a team player, and motivated to delight customers. Compensation: Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts. This position's Salary Range is: $90,000-$110,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate). Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer.

About the role: The Network Consultant will work in an exciting client-facing capacity serving as the primary person handling the day-to-day IT needs for Dataprise clients. Expect to integrate yourself into clients' environments and be ready to roll up your sleeves to provide proactive network support and maintenance day in and day out. You will serve as a partner with clients and act as a trusted IT advisor in making technology recommendations to allow clients to remain competitive when it comes to their IT needs. This position is ideal for those IT enthusiasts with a passion for interfacing with different personalities and problem solving in ever-changing environments. ***This is an onsite position in Rockville, MD*** Why Dataprise? Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values. Our mission is to delight our clients and create an outstanding people experience both internally and externally. We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment. We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities. A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there. What You'll Do: Manage on-site networks and provide technical support/consulting to an assigned set of customers. Our customers are small to medium-sized businesses that require IT support ranging from supplemental support to total IT management. Serve as a trusted IT advisor in empowering our clients to Win with IT by recommending new technologies and solutions that proactively support and grow client environments. Establish and maintain networks, servers, and systems by designing, proactively managing, and troubleshooting network problems. Travel to local customer sites to provide scheduled network maintenance, address outstanding concerns, and aid with project implementations and consulting when appropriate. Interact with clients on a daily basis, and effectively communicate with management. Provide on-call/afterhours work when necessary. Learn a ton, be faced with new challenges every day, and have the autonomy to take ownership of your client accounts. What Skills & Experience You'll Need: A few years of related experience with a strong business acumen and determination to impress clients by exceeding their needs and expectations. A passion for staying on top of cutting-edge technology and hands-on experience with the latest versions of the following technologies: Windows Server, Exchange Server, Small Business Server, Active Directory, Office 365, Azure, VMWare/HyperV, Storage, Ethernet, Wireless Networks, Citrix, Firewalls (SonicWALL, Watchguard, Cisco ASA), DNS, DHCP, heterogeneous LAN environments. Industry certifications and a Bachelor's degree (or equivalent work experience) in a related field. A profound respect for others with the ability to work collaboratively as well as independently at customer sites. An inner drive to succeed and the ability to work in a fast-paced, high-growth environment, with minimal supervision and major responsibility while remaining organized and staying on top of multiple concurrent priorities. Great people and verbal/written communication skills. The availability to occasionally be on-call or perform work after hours. Compensation: Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts. This position's Salary Range is $80,000-$90,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons). Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin, or sexual orientation. We are #DataprisePROUD! Dataprise is proud to be an Equal Opportunity Employer.

The Rackspace Private Cloud Product Finance Team has a pivotal role in supporting Private Cloud Product and Professional Services (PS) business partners in understanding their expense structure, helping to manage expense increases/decreases, and analyzing forecast to actual variances. With a wide scope of accountability/ownership, you will perform analysis of the relevant financial metrics and work closely with the wider business to understand trends as well as internal needs. You will take a proactive approach, working with Directors and VP's through the development process of each budget and makes recommendations. Within this team, a Financial Analyst will primarily support the Private Cloud Product and Professional services expenses and revenue. You will be responsible for developing department's annual budgeting process: plans, develops, prepares, inputs, and maintains company's budgets and monthly forecast. Daily tasks include analyzing and evaluating the department's operating results and financial position to summarize, report, and influence key financial decisions. In addition, develop/review forecasts for accurate and timely cash flow projections, expense projections, headcount, department performance, and direct expenses. We are looking for someone who can work under pressure, maintain high standards of deliverables and attention to detail, who thinks in a structured way and is highly analytical. A successful candidate should be able to prioritise and juggle multiple tasks, be curious about technology, willing to learn and should have a very strong understanding of financial concepts. JOB REQUIREMENTS: Key Accountabilities · Provide guidance to Product and PS departments with regards to expense budgets and forecasts · Owning full life cycle of annual budget to monthly forecast to actual results with variance analysis and reporting throughout · Help drive expense reduction efforts through quality information management and advice · Constantly improve processes & reporting to meet the needs of senior business partners Key Performance Indicators · Maintain and improve forecast to actual reporting · Ensure that business leaders are taking healthy financial decisions and that the company's overall financial targets are achieved · Evaluate profitability and margins for the organization through objective and data-driven analysis · Improve tools enhancing the understanding of financial performance by the business MAIN CONTACTS (external/internal): · Product and Professional Services Leadership · Accounting, wider Finance team members · Executive Leadership · Third Party Vendors PERSON SPECIFICATION: · Bachelors in Business Administration/Finance/Economics · Masters degree and/or Chartered Accountant with 1-2 years of relevant working experience highly desirable · Technical knowledge of budgeting, financial statements, cash management, and financial analysis processes · Self-starter that takes ownership of issues and drives them toward a conclusion · Able to succeed in a fast, high-growth and fairly unstructured work environment · Ability to dig into details as well as analyze data from a high level view · Advanced Excel skills and Power BI desirable · Excellent written and verbal communication and interpersonal/networking skills. · Team player with an open and internal customer focused approach · Works under minimal supervision. Provides updates of work performed as needed.

The Cloud Professional Services Delivery Director drives the strategic direction and successful execution of complex cloud service projects and programs for Rackspace Customers in North America. This key leadership role requires a combination of deep technical knowledge, project management expertise, customer management skills and a proven track record in cloud services. The ideal candidate will be passionate about leveraging cloud technologies to enhance service delivery and drive business success for Enterprise Customers. This role is responsible for the delivery management of all Complex Enterprise Engagements Key Responsibilities:Strategic Planning: Develop and implement the overall strategy for cloud service delivery, aligning with the customer's goals and objectives.Project Management: Oversee the planning, execution, and delivery of cloud projects, ensuring they are completed on time, within scope and budget, and with high customer satisfaction.Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the services provided.Team Leadership: Supervise and mentor a team of service delivery managers and Program Directors fostering a collaborative and high-performance work environment.Resource Management: Allocate and manage resources effectively to ensure project success and optimal utilization of team members.Quality Assurance: Ensure the quality of services delivered meets or exceeds client expectations and industry standards.Monitoring: Define performance management metrics and track it at a practice level.Performance Monitoring: Track and report on key performance indicators (KPIs) related to program delivery, client satisfaction, and team performance.Performance Management: Monitor and evaluate cloud services' performance and engagements across multiple customers.Risk Management: Identify and mitigate risks associated with service delivery projects, ensuring timely resolution of issues and challenges.Risk Management: Identify and mitigate risks associated with cloud service delivery, ensuring compliance with industry standards and regulations.Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service delivery efficiency and effectiveness.Innovation: Stay abreast of the latest cloud technologies and trends and integrate new approaches to improve service delivery. Requirements:Experience: A minimum of 15 years of experience in cloud professional/project services delivery, with at least 8 years in a leadership role.Experience: Should have delivered large complex engagements for customer organizations.Experience: 10 Years of experience in consulting professional services organizations.Education: A bachelor's degree in computer science, information technology, or a related field. A master's degree is preferred.Technical Knowledge: Deep understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud service models (IaaS, PaaS, SaaS).Project Management: Proven experience in managing large, complex cloud programs, projects using methodologies such as Waterfall, Agile or Scrum.Leadership Skills: Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and identify innovative solutions.Client Focus: A track record of building and maintaining strong client relationships, with a focus on delivering exceptional service.Certification: Relevant cloud certifications, PMP, Scrum Key CompetenciesVisionary Leadership: Ability to see the big picture and develop a clear vision for cloud service delivery initiatives. TravelAs per business requirements SponsorshipThis role is not sponsorship eligible Candidates need to be legally allowed to work in the US for any employer The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •The anticipated starting pay range for Colorado is: $161,000-$236,060. •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $171,400-$251,350. •The anticipated starting pay range for California, New York City and Washington is: $187,500-$275,000. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. #LI-VM1 #Rackspace "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

* Performs data center and office cabling to support infrastructure changes * Experience in Extending Dmarc from the LEC hand off to Customer server room. * Experience with Installing 66 blocks and 110 blocks * Experience with Installing Patch Panels * Experience with physical Installation Wireless AP's. To apply for this job signup field engineer marketplace from the below link and apply: **************************************************** Field Engineer Inc. 77 Water Street Suite 7000 New York, NY 10005 United States of America ****************************** Support Center: Field Engineer Global Team ************************* ************************* Posted - 3008 days ago

The Private Cloud Software Engineering Team in Rackspace Technology is looking for talented and committed software development manager to deliver exciting, disruptive and diverse software products and projects. As a manager in our organization, you will be responsible for the teams that build and support cutting-edge applications to deliver innovative outcomes to our customers. You'll direct your teams to leverage the best of modern cloud native components, building solutions that are operationally robust and impressively scalable. A Good Fit We believe leaders who work as player-coaches bring out the best in our teams. You will contribute to design discussions and decisions with the experience to guide and coach rather than prescribe. Leaders at Rackspace are typically talented facilitators able to capitalize on individual and team strengths with strong communications skills. Key to this role will be the drive and ability to develop your team through continuous feedback with clear goal and KPI setting. You will closely work with a team of developers supporting team leaders and engineers to solve real time customer and product issues. How We Work Our customer and internal-facing platforms are powered by microservices, including event-driven and HTTP APIs. Our services are fronted with a suite of modern JavaScript applications and backend with Python, Golang, NodeJS and Java. We own the full stack of each service from application logic to infrastructure and we are operationally responsible for the services we run. We practice continuous integration and delivery, deploying our services to production hundreds of times a day. Our team is distributed by design. We don't want location to be a barrier to hiring talent. We rely on MS Teams and Zoom for chats and video conference and GitHub Pull Requests and Issues, JIRA for collaboration, tracking and feedback on technical issues. Responsibilities include Being an expert in Rackspace automation platforms and orchestration workflows, inspiring and coaching your developers to deliver complex business outcomes through software Building out a diverse, highly skilled group of engineers that will accelerate and enhance Rackspace's ability to create differentiated customer value Creating a learning environment for your team, acting as a mentor for engineers and up-and-coming leaders Becoming instrumental in improving and implementing processes that scale effectively, setting standards and benchmarks for quality and hygiene Collaborating with cross functional, global teams including Product and Operations Leading and following standard development practices (design patterns, testing, code reviews, and structured code delivery), along with strict adherence to change control practices. Requirements Ideal candidates should have minimum 10+ years professional experience with: Minimum 3-4 years of experience in managing software development teams Should have more than 8+ years of hands-on experience in full stack software development, writing the code contributing to developing software products and hands-on on DevOps tools as well Building user-focused products at pace in an engineering role Designing and implementing service-oriented applications Cloud native solutions on platforms like AWS/ Azure/ GCP/ Kubernetes Proven leadership skills in a defined team management position that prioritize collaboration and support A track record of on time, high quality delivery of outputs and outcomes A strong desire to see your team and individuals succeed in the wider business and the ability to shape their career paths Experience/Education Full time bachelor's degree in a Computer Science or related technology field is required. At the manager's discretion, additional relevant experience may substitute for the degree requirement. Typically requires more than 10 years of full-time experience in software development, engineering, or a related field. Solid software engineering fundamentals gained through training, course work or relevant experience.

About the Role: The Director of Internal Compliance will lead the internal compliance efforts for Dataprise, ensuring adherence to all relevant federal, state, and industry regulations. This individual will be responsible for implementing, managing, and continuously improving the company's internal compliance program. The role will oversee risk assessments, lead risk management initiatives, develop and track Plans of Action and Milestones (POAMs), and ensure progress on all compliance and internal security initiatives. The Director of Internal Compliance will work closely with leadership teams, IT, security, legal, and other operational technology pillars to align compliance efforts with business objectives. This is a hands-on role where you must be able to build the security program from the ground up. Why Dataprise? Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values. Our mission is to delight our clients and create an outstanding people experience both internally and externally. We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment. We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities. A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there. What You'll Do: Regulatory Compliance & Governance: Develop, implement, and maintain a comprehensive internal compliance program aligned with regulatory, federal, state, and industry regulations (e.g., CMMC/NIST 800-171, HIPAA, SOC 2, GDPR, ISO27001, etc.). Ensure company policies and procedures reflect compliance requirements and are updated as necessary to address regulatory changes. Serve as the subject matter expert (SME) on compliance requirements applicable to Managed Service Providers (MSPs). Oversee compliance audits and assessments to verify adherence to established policies and regulatory standards. Act as the primary liaison with regulatory agencies, auditors, and external assessors. Risk Management & Assessments: Conduct and oversee enterprise-wide risk assessments to identify and mitigate compliance and security risks. Lead the development and implementation of risk management frameworks and strategies to address identified vulnerabilities. Collaborate with cross functional teams to assess and enhance internal security controls. POA&M Development & Compliance Tracking: Develop, maintain, and track Plans of Action and Milestones (POA&Ms) to address compliance gaps and remediation efforts. Monitor and report on the progress of compliance initiatives and remediation plans to executive leadership. Establish and manage compliance KPIs and reporting mechanisms to measure the effectiveness of internal compliance efforts. Policy & Procedure Development: Develop, review, and update internal compliance policies, procedures, and documentation to align with best practices and regulatory requirements. Ensure company-wide awareness and understanding of compliance obligations through training and guidance. Work with HR and leadership teams to develop training programs that promote a culture of compliance. Collaboration & Leadership: Partner with Internal IT, cybersecurity, legal, and business tech pillars to ensure compliance efforts align with overall business strategy. Lead cross-functional teams in implementing compliance-related projects and initiatives. Provide compliance advisory support to internal stakeholders and ensure business processes align with compliance requirements. Other duties as assigned. What Skills & Experience You'll Need: Bachelor's degree in Compliance, Business Administration, Cybersecurity, Law, or a related field (Master's degree preferred). Must have previous experience leading multi-framework compliance functions or teams within large and/or complex environments. Must have previous experience building a compliance program for an enterprise. 7+ years of experience in information security compliance, enterprise compliance, risk management, or governance roles, preferably within an MSP or IT services environment. Strong knowledge of regulatory, federal and state compliance frameworks, including PCI, CMMC, NIST, HIPAA, SOC 2, GDPR, DoDI, or DoDD, . Experience conducting risk assessments and managing risk mitigation efforts. Proven ability to develop, implement, and track compliance programs and POAMs. Excellent leadership and project management skills with the ability to drive initiatives forward. Strong analytical and problem-solving skills with attention to detail. Effective communication and interpersonal skills to engage with stakeholders across all levels of the organization. Industry certifications such as CISA, CCP, CISM, CRISC, CISSP, or similar are a plus. Compensation: Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts. This position's Salary Range is $125,000-$145,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons). Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer.

Job Summary: Rackspace is hiring for a Software Engineer IV. In this exciting role you'll be designing and creating a database from the ground up. This is not maintaining something that someone else created... you will truly be creating it! Key Responsibilities: Support high complexity customers and internal teams on an as-needed basis. Collaborate with other teams on tools for systems automation and development. Work in conjunction with multiple teams to make sure that Rackspace infrastructure and customer applications work harmoniously together. Qualifications: 6+ Years of software engineering experience on mission-critical, enterprise level systems6+ Years of Linux systems experience, ideally Ubuntu, SUSE and CentOS, Managing large scale complex applications6+ Years professional experience in Python language to automate infrastructure workflow Demonstrated Linux/Systems experience in hybrid (cloud, on-prem) environment Experience with Ansible, Salt or similar configuration management tool to manage infrastructure as code Experience working with cloud environments, primarily AWSExperience using Infrastructure-As-Code to build large scale environments Understanding of software development methodologies and practices, including agile development, continuous integration and continuous delivery Experience in monitoring technologies like Sensu, Nagios, Icinga, Grafana, PrometheusUnderstanding Kubernetes, container lifecycle and troubleshooting Prefer- Hands-on knowledge of high-availability approaches such as load balancing, failover, clustering and disaster recovery Prefer- Container management/orchestration experience Prefer- Experience using LXD system containers Discover your inner Racker: Racker LifeInformation on benefits is offered here: benefits About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. Career Level SummaryRecognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field Proactively identifies and solves problems that impact the management and direction of the business Contributes to the development of the organizational function strategy or product or business strategy Progression to this level is typically restricted on the basis of individual capabilities and business requirements Critical CompetenciesExcellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. Key ResponsibilitiesOther Incidental tasks related to the job, as necessary.Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS) Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer's leadership team.Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace HostingResponsible for adhering to company security policies and procedure as directed.Installed base growth - revenue.Execution of new sales opportunities - MRRAccess to new departments / divisions KPIs, documentation, process tracked via Salesforce.#LI-CS1 KnowledgeFocused on Professional Services - emphasis in cloud is a positive.Consultative selling Cloud solutions with emphasis on AWS and Azure SkillsClient/Customer ServiceNew Account Acquisition SkillsStrong verbal communications Excellent listener Data-driven Decision MakingAnalytical SkillsNegotiation SkillsBuying Process SkillsPeople ManagementPublic SpeakingPresentation Building EducationHigh School Diploma or regional equivalent required Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirementA plus but not necessarily a must - AWS and Azure Certificates in sales training Other recent certificates in cloud technology training Experience15+ years of experience in the field of role required TravelLocal travel up to 90% DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Are you a Racker? Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating. They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do. Rackers are inherently wired to solve problems and share ideas in small, nimble teams. As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! Why work at Rackspace Technology? Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace's participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University , provides training and development to Rackers - from Microsoft™ certifications to effective leadership training - our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers. • The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. • The anticipated starting pay range for Colorado is: 187,200 - 329,230 • The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: 198,500 - 349,030 • The anticipated starting pay range for California, New York City and Washington is: 218,300 - 383,900 • Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

The Rackspace Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. - Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English. Work Location: Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla. - The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla. Responsibilities:Program and Project Management: Plan, manage, and drive the delivery of complex infrastructure projects across cloud platform, developer tools, CI/CD pipelines, databases, and analytics systems. Develop and maintain project plans, roadmaps, and milestones, ensuring on-time delivery of high-quality solutions. Monitor and communicate progress, priorities, risks, and dependencies to stakeholders, escalating issues as needed. Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. Stakeholder Collaboration: Work closely with internal and customer team members from engineering, product, and leadership teams to align priorities, define requirements, and coordinate resources. Serve as a bridge between platform and SRE teams to ensure clear communication and alignment. Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. Profile customer stakeholders to gain awareness of differing perspectives. Risk Management and Issue Resolution: Identify risks, bottlenecks, and dependencies early, proposing solutions to keep projects on track. Lead resolution of complex issues by facilitating cross-functional collaboration and decision-making.Delivery Standards and Process Improvement: Define and enforce delivery best practices, including Agile methodologies, infrastructure release processes, and governance standards. Continuously refine processes to improve predictability, efficiency, and customer satisfaction. Use prescribed guidelines or processes in analyzing situations. Metrics and Reporting: Define and track KPIs to measure project success and organizational impact. Provide transparent, actionable updates to stakeholders via reports, dashboards, and regular reviews. Identify methods for collecting data, perform data analyses, and articulate findings. Develop simple models to understand the potential impacts of decisions under various scenarios. Conduct presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. Qualifications:Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. Minimum of 5 years of experience in the field of role required.Proven track record of managing end-to-end delivery of complex, large-scale projects. Bilingual in Spanish and English( a minimum of upper Intermediate or higher proficiency and able to read, write, and speak) At least one of the following certs are required: Project Management Professional (or equivalent), Certified Scrum Master (or equivalent), or SAFe. Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. Understanding of Agile and DevOps practices and experience working in cross-functional teams. Highly proficient with JIRA and other Atlassian tools, experience with creating insightful dashboards primarily using JIRA, potentially using other observability tools such as Splunk. Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. Additional Requirements:Customer-facing consulting experience Experience with complex cloud infrastructure projects Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. At least one cloud platform foundational cert is preferred: AWS, Azure, GCP. Technical background (software development/engineering, database/system design, IaaS) Strong organizational and multitasking abilities, with attention to detail. Excellent communication skills, with the ability to present to diverse audiences, including executives, engineers, and product managers. Proactive problem-solving skills with a focus on collaboration and driving outcomes. Self-starter with results-oriented, proactive management approach Ability to work in a fast-paced consulting environment and collaborate effectively as a team member Physical DemandsGeneral office environment: no special physical demands required.May require long periods of sitting and viewing a computer monitor.Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations. Travel Occasional domestic/international travel, less than 50% Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English. Work Location: Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla. - The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla. #LI-AW1 #LI-Remote #LI-Hybrid "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

As a member of the Data Science team, you will focus on working on cutting-edge customer projects in diverse areas from product recommendations, fraud detection, supply chain optimization, and demand forecasting. Full of energy, fresh ideas, and ambition, you are the sort of person who loves learning new things, is open to being challenged and has the confidence to challenge us too. We are looking for fresh graduates (with < 1 yr of post-graduation experience) with the enthusiasm, creativity, and business acumen to drive real innovation and become our future leaders. In this role, you should be highly analytical with a knack for analysis, math, and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine learning and research. Your goal will be to help our customers analyze trends to make better decisions. - To develop analytical models for insight generation that improve business decision-making. - Responsible for experimenting with and implementing machine learning techniques on internal/external customer projects. - Responsible for learning new data science techniques/programming languages and exploring their viability on current projects. - Will contribute to data science team discussions, providing insight into current approaches and methods, - Follows established MLOps practices in software development. - Data science model selection and implementation. - Working independently while collaborating well within the team. - Have worked autonomously and delivered results on schedule About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Responsible for leading recurring organizational and operational functions of the organization to enable greater efficiency and increased quality on output. Ensures the development and execution of an appropriate business strategy, owns key operational processes, and works with departments both across the business unit and within other business units to ensure business goals are being met. Key ResponsibilitiesLeads team to establish strategic priorities. Works cross functionally with other business leaders, and works on business issues that affect and improve Rackspace as a company, in addition to their team's goals.Works cross functionally with departmental leaders directly to provide solutions on a variety of programs that are mission critical to the on-going success of the business.Drives resolution of strategic issues affecting current and future business. Manages relationships with internal and external strategic partners.Accountable for core operational processes, such as capitalization, workforce planning, and budget management, and insures that weekly, monthly, quarterly, and annual business activities occur on-schedule.Creates, deploys, and insures continual operation of core business processes.Collaborates with other members of leadership to create staff development plans.Works on problems of diverse scope where data requires complex analysis.Communicate findings to leadership and to the broader organization by preparing polished presentations and identifying key takeaways. KnowledgeAdvanced understanding of Rackspace's strategic partners, vision, and roadmap Advanced knowledge of competitors' offerings, as well as their strengths and weaknesses is essential Expert level communication skills including with senior level executives Expert level powerpoint and excel skills Self starter and ability to solve complex problems Program management experience and/or experience leading strategic initiatives QualificationsHigh School Diploma or regional equivalent required Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement8 - 10 years of relevant work experience requiredA minimum of 2 years of experience in direct people management required Travel domestically up to 10% possible $116,100 - $170,280 a year The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. • The anticipated starting pay range for Colorado is: $116,100 - $170,280• The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280• The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here. #LI-AW2 "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

A Rackspace Enterprise Architect is a technical presales professional at Rackspace Technology who specializes in designing and implementing complex cloud solutions that leverage multiple Rackspace Service Lines, including Professional Services and Managed Services across Apps, Infra, Data, AI/ML, and Security, across different cloud platforms like AWS, Azure, and Google Cloud, essentially acting as a bridge between various Rackspace offerings to drive the development of comprehensive solutions for clients with diverse needs and in some cases working alongside SMEs from other service line to drive the development of the solutions. This position will be working with diverse presales, sales, technical consultancy, project management, support and partner teams ensuring customer business needs are technically translated and delivered through your consulting engagements. Engagements will be primarily focused on migration (transition), transformation and infrastructure consolidation, but may also include automation, optimization, and lifecycle services. As an experienced technical consultant, you will be accountable for customer technical project propositioning, scoping, design and delivery. You will be accountable for the technical outcomes of your engagements. Work Location: US Remote Key points about a Rackspace Multi Service Line Architect: Broad Expertise: They possess deep knowledge across multiple Rackspace service lines, allowing them to tailor solutions that combine different services to address specific client requirements. Additionally poses and maintains a strong knowledge of at least one hyperscaler cloud platform with a strong familiarity of the others.Communication and Collaboration: Because MSLs work across such a broad spectrum of offerings, they often need to call on domain-specific SMEs to flesh out the details of a solution. Concisely summarizing opportunities for these SMEs and integrating their contributions into the solution is a key requirement for Multi Service Line Solution Architects.Multicloud Capability: They understand how to integrate cloud services from various providers into a unified architecture, enabling clients to utilize the best features of each platform. Solution Design: Their primary responsibility is to design and architect customized solutions by selecting the optimal mix of Rackspace services to meet client needs, considering factors like cost, performance, and security. Customer Focus: They work closely with clients to understand their business goals and translate them into technical requirements, ensuring the designed solution aligns with their strategic objectives. Presales Support: Often, these architects play a key role in the presales phase, presenting proposed solutions to potential clients and addressing technical questions during the sales cycle. Examples of what a Rackspace Multi Service Line Architect might do: Design a hybrid cloud architecture utilizing both on-premise infrastructure and public cloud services from multiple providers, managing data flow between them. Develop a custom application deployment strategy that leverages Rackspace's managed services for security, monitoring, and scaling. Architect a data pipeline that combines data from various sources, utilizing Rackspace data warehousing and analytics tools to provide valuable insights. Key Responsibilities:Serves as a subject matter expert for AWS to orchestrate and lead professional services presales and delivery efforts inclusive of holistic IT migration, optimization, consolidation, and transformation solutions for FTSE 500 customers inclusive of discovery, analysis, planning and delivery.Lead and facilitate group white- boarding sessions to articulate Rackspace solutions and professional services methodology.Manage a broad range of activities including the coordination of several internal departments and 3rd party partners to structure realistic, innovative and cost-effective solutions to meet customer objectives and expectations in a timely manner.Communicate with project managers, extended Rackspace teams and partners during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation. Qualifications:10+ years of combined technical support experience and pre-sales technical support experience.Expert level knowledge of AWS.Experience working in a project environment, in a supplier, vendor or consultant capacity.Ability to communicate technical info and ideas so others will understand.Ability to make appropriate decisions considering the relative costs and benefits of potential actions. Ability to provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.Being familiar with Professional Services delivery frameworks and methodologies (e.g. Agile and Waterfall) with experience writing professional services statements of work. Education:Bachelor's degree in information technology or a related field required, Master's degree preferred. Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.AWS Solutions Architect certification is preferred. TravelAs per business requirements SponsorshipThis role is not sponsorship eligible Candidates need to be legally allowed to work in the US for any employer Discover your inner Racker: Racker Life The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •The anticipated starting pay range for Colorado is: $ 170,000 - $ 271,900 •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $ 186,900 - $ 299,100 •The anticipated starting pay range for California, New York City and Washington is: $ 205,300 - $ 328,400 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.#LI-MF1 #LI-Remote About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. #LI - VM1

Practice Managers are expected to be subject matter experts capable of leading a group of like-minded Rackers in the Data science, AI and ML practice. This role includes both deliveries in a Professional Services Data Science Architect or an SME role on customer engagements as well a commitment to ensuring the overall success of the practice as a leader. As an experienced Data Science Practice Manager who understands how to run successful professional services engagements, you will help drive projects that deliver successful outcomes for customers wanting to do Data science and AI/Ml projects. Successful candidates will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solutions andstrategies, motivate & mobilize resources, provide technical guidance, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, and passionate about deep cloud adoption and technology in general. As a manager, you will have a steam of direct reports that include Data Science Architects, Data Scientists, ML engineers who you will mentor and assist with their development. In addition to managing your direct reports, you will act as a leader within the practice, supporting objectives such as overall quality and efficiency of our delivery, supporting sales teams with shaping and reviewing opportunities, creating growth strategies for practice, and building and maintaining AWS alliance and partner relationships.Support operational tasks such as resourcing support or hiring and onboarding new Rackers. Strong communication skills, the ability to lead and inspire others, and emotional intelligence are critical to your success in this role. What you'll be doing :As a Practice Manager, you will be technically focused but also will understand business planning implementation Be the lead technical liaison between customers and engineering resources. Provide tactical scope and work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed Lead teams of both business and technical colleagues throughout the course of the project, and communicate with each of them effectively Ensure that all the appropriate questions are asked and verify that nothing crucial to the success of the project is overlooked Be an AI and ML evangelist by educating a variety of customers on the value of data science and AI Solutions. Help customers transition to the cloud in a high-value migration approach that leverages best-of-breed designs and practices delivered in an agile model. You will play an active role in delivering modern AI and ML solutions for clients, including generative AI, cognitive computing, and cloud services Establish credibility and build impactful relationships with our customers to enable them to be cloud and Data science and AIadvocates Lead and participate in deep solutions and architectural discussions to build confidence and ensure customer success when building platforms and services on the AWS platform. Conduct deep-dive “hands-on” education/training sessions to transfer knowledge to customers interested in AWS and to ensure our Rackers are up to date Attend and present valuable information at Industry Events Collaborate in setting up Go to Market strategies for Data science and AI. Traveling up to 50% of the time Hold regular 1:1 meetings with direct members of your team to share feedback, provide an avenue for trusted communications, and help with their career development. Foster an aspirational working culture within team Own practice Growth & Productivity Provide coaching for team members and help establish and track goals Act as a communication conduit to provide information to the practice membership Create sources of feedback for practice members to promote consistent quality of delivery and support the professional development of practice members Work with presales architects on designing and validating proposals and SOWs to ensure high-quality and deliverable engagements to drive successful outcomes for customers Support tasks related to hiring including interviewing, supporting provisioning and evaluation of technical assignments, and onboarding new Rackers Understand metrics of how the practice is performing and support initiatives to improve our operations and effectiveness Identify and drive internal initiatives for the practice related to offer development, improving operations, improving our standard operating process, development of reusable delivery artifacts, and promoting knowledge within the organization Requirements12+ years of experience in customer-facing software/technology, data analysis, or consulting. 5+ years of experience working in a Consulting Company.Minimum7+ years of experience architecting and building Data science and AI solutions. Minimum6+ years of experience with AWS or other public cloud Data Science solutions In-depth understanding and professional experience with AWS Data Analytics and AI/ML Services Demonstrated knowledge of software development tools and methodologies Solid understanding of agile methodologies Master or Ph.D. in Computers and/or Data Science. AWS, Azure or GCP Certified ML Certified Specialist. Travel:As per business requirements $180,300 - $308,000 a year The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $180,300 - $264,440.The anticipated starting pay range for Hawaii and New York (not including NYC) is: $191,900 - $281,490.The anticipated starting pay range for California, New York City and Washington is: $210,000 - $308,000.Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance, and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here. #LI-VM1 #LI-Remote #LI-USA #rackspace

About the role: The Systems Engineer 1 will provide network and systems administration support, advice, recommendations, and maintenance to our diverse client base. The ideal fit is self-motivated and has strong communication, presentation, organizational, and time management skills. As a Systems Engineer 1, you will provide exceptional customer service to our clients and consistently achieve high customer satisfaction. ***This position will require traveling to and providing on-site support to clients in the Phoenix, AZ metro area*** Why Dataprise? Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values. Our mission is to delight our clients and create an outstanding people experience both internally and externally. We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment. We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities. A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there. What You'll Do: Provide network and infrastructure administration expertise, support, and service to an assigned set of clients. Manage, prioritize work, and resolve day-to-day support requests submitted by email, web, and telephone. Identify problems, research solutions, determine and implement the appropriate resolutions to customer technical issues. Use a ticketing application to record all effort toward resolution and document solutions. Perform ongoing maintenance tasks for internal and client networks, including monitoring, updates and patching, and documentation. Perform day-to-day administrative duties for clients and internal staff, including device troubleshooting, routing changes, configuration backup, and vulnerability patching. Evaluate documented resolutions and contribute to knowledge base repository. Travel to client locations as needed in the Phoenix metro area What Skills & Experience You'll Need: Experience with support and integration of cloud-based solutions including Microsoft Office 365 and Azure along with ADFS/Directory synchronization. Proficiency with system management and monitoring toolsets including Microsoft System Center. Expertise with server, application, and desktop virtualization utilizing VMware and/or Microsoft. In-depth knowledge of Active Directory and Windows Server architecture, deployment, and troubleshooting. Understanding of LAN/WAN network infrastructure architecture and concepts, including TCP/IP. Experience with support and integration of wireless infrastructure, troubleshooting and resolving Office 365 issues, SNMP-based or other network monitoring technologies, firewalls, internet VPN's remote implementation, troubleshooting, and problem resolution, Azure and Google Workspace. Willingness and ability to learn new technologies, including taking and passing technical certification exams. Previous Managed Services experience is a plus. Consulting and IT industry experience is preferred. Compensation: We are committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts. This position's Salary Range is $60,000-70,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons). Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer.